Epson C 2900 Manual

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Epson AcuLaser C2900NRevision B
Confidential 10 Is the image printed correctly? End of work. Go to step 11.
11Checking after resetting the HOLDER ASSY RETARD.
Reseat the HOLDER ASSY RETARD.
Is the image printed correctly?End of work. Go to step 12.
12Checking after replacing the HOLDER ASSY RETARD.
Replace the HOLDER ASSY RETARD. (Refer to RRP2.2.)
Is the image printed correctly?End of work. Go to step 13.
13Checking after resetting the ROLL ASSY FEED.
Reseat the ROLL ASSY FEED. 
Is the image printed correctly?End of work.Replace the ROLL 
ASSY FEED. 
(Refer to RRP3.5.) Step CheckRemedy
Ye s N o 
						

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FIP-1.P20  Paper Damage
.Possible causative parts
- HOLDER ASSY RETARD (PL2.1.5)
- ROLL ASSY FEED (PL3.2.4)
- ROLL ASSY REGI (PL3.2.9)
- ROLL REGI METAL (PL3.2.10)
Tray is recommended for paper feeding because sheets fed via SSI is prone to 
skew depending on how the sheet is placed on SSI.
Before commencing troubleshooting, check the paper transfer path. Make sure there is no foreign 
materials on the transfer path, such as staples, paper clips, scraps of paper and so on.
Step CheckRemedy
Ye s N o
1Checking the paper feeding tray.
Is the skewed paper fed from the SSI?Go to step 2. Go to step 6.
2Checking the side guides setting of SSI.
Reset the side guides.
Is the image printed correctly?End of work. Go to step 3.
3Checking the paper path.
Are there any foreign substances on the paper path?Remove the 
foreign 
substances, then 
go to step 4.Go to step 5.
4 Is the image printed correctly? End of work. Go to step 5.
5Checking the ROLL ASSY REGI and ROLL ASSY METAL 
for rotation.
Checked by [Digital Output] - [Main Motor] in [IOT Diag], 
and then enter the [Digital Output] - [Regi Clutch] in [IOT 
Diag].
Does the Roll Assy Regi and Roll Regi Metal rotate?
During this check, cheat the interlock switch (HARN ASSY 
INTERLOCK).End of work.Replace the ROLL 
ASSY REGI and/
or ROLL REGI 
METAL.
6Checking after resetting the Paper Cassette.
Reseat the Paper Cassette.
Is the image printed correctly?End of work. Go to step 7.
7Checking after resetting the paper.
Reseat the paper in the Paper Cassette.
Is the image printed correctly?End of work. Go to step 8.
8Checking the side guides of the Paper Cassette.
Reset the side guides.
Is the image printed correctly?End of work. Go to step 9.
9Checking the paper path.
Are there any foreign substances on the paper path?Remove the 
foreign 
substances, then 
go to step 10.Go to step 11.
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Confidential 10 Is the image printed correctly? End of work. Go to step 11.
11Checking after resetting the HOLDER ASSY RETARD.
Reseat the HOLDER ASSY RETARD.
Is the image printed correctly?End of work. Go to step 12.
12Checking after replacing the HOLDER ASSY RETARD.
Replace the HOLDER ASSY RETARD. (Refer to RRP2.2.)
Is the image printed correctly?End of work. Go to step 13.
13Checking after resetting the ROLL ASSY FEED.
Reseat the ROLL ASSY FEED. 
Is the image printed correctly?End of work.Replace the ROLL 
ASSY FEED. 
(Refer to RRP3.5.) Step CheckRemedy
Ye s N o 
						

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FIP-1.P21  Unfusing
Possible causative parts
- FUSER UNIT (PL6.1.1)
Before commencing troubleshooting, check the paper transfer path. Make sure there is no foreign 
materials on the transfer path, such as staples, paper clips, scraps of paper and so on.
Step CheckRemedy
Ye s N o
1Checking the using paper
Does the using paper meet the specifications?Go to step 3.Use the paper that 
meets the 
specifications, 
then go to step 2.
2 Is the image printed correctly? End of work. Go to step 3.
3Checking after resetting the fuser unit.
Warning: Start the operation after the fuser unit has 
cooled down.
Reseat the fuser unit.
Is the image printed correctly?End of work.Warning: Start the 
operation after the 
fuser unit has 
cooled down.
Replace the fuser 
unit. (Refer to 
RRP6.1.) After 
replacement, be 
sure to clear the 
life counter value.
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FIP-1.P22  Label Stuck
.Possible causative parts
- FUSER UNIT (PL6.1.1)
Before commencing troubleshooting, check the paper transfer path. Make sure there is no foreign 
materials on the transfer path, such as staples, paper clips, scraps of paper and so on.
Step CheckRemedy
Ye s N o
1Checking for foreign materials around the paper transfer 
path.
Are there any foreign materials such as precut adhesive 
labels in the paper transfer path?Remove the 
foreign materials.Warning: Start the 
operation after the 
fuser unit has 
cooled down.
Replace the fuser 
unit. (Refer to 
RRP6.1.) After 
replacement, be 
sure to clear the 
life counter value. 
						

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5.  Abnormal Noise Trouble
5.1   Entry Chart for Abnormal Noise Troubleshooting
N
NY
Y
Y Does abnormal noise arise during
adjustment after Power ON?
Does abnormal noise arise during 
Standby?
Does abnormal noise arise during 
printing?Check the Operation Mode Table of Power ON.
Check the components are normal without any 
stains and/or damages. (Refer to FIP1 N1.)
Check the Operation Mode Table of Standby.
Check the components are normal without any 
stains and/or damages. (Refer to FIP1 N2.)
Check the Operation Mode Table of Printing.
Check the components are normal without any 
stains and/or damages. (Refer to FIP1 N3.) 
						

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5.2   Operation Mode Table
FIP-1.N1  Noise: When Power is Turned On
Step CheckRemedy
Ye s N o
Possible causative parts:
DRUM CARTRIDGE (PL4.1.21) 
FUSER UNIT (PL6.1.1)
TRANSFER ASSY (PL6.1.7)
DRIVE ASSY SUB (PL7.1.1)
DRIVE ASSY MAIN (PL7.1.2)
1Checking the Main Motor.
Does the noise arise from the printer?
Checked by [Digital Output] - [Main Motor] in [CE Diag] tab 
of [CE Diag].Go to step 2. Go to step 5.
2Checking after resetting the DRUM CARTRIDGE.
Reseat the DRUM CARTRIDGE.
Does the noise arise from the printer?
Checked by [Digital Output] - [Main Motor] in [IOT Diag] of 
diagnosis.Go to step 3. End of work.
3Checking after resetting the TRANSFER ASSY.
Reseat the TRANSFER ASSY.
Does the noise arise from the printer?
Checked by [Digital Output] - [Main Motor] in [IOT Diag] of 
diagnosis.Go to step 4. End of work.
4Checking after resetting the DRIVE ASSY MAIN.
Reseat the DRIVE ASSY MAIN.
Does the noise arise from the printer?
Checked by [Digital Output] - [Main Motor] in [IOT Diag] of 
diagnosis.Try replacing the 
DRUM CAR-
TRIDGE (refer to 
RRP4.6), TRANS-
FER ASSY (refer 
to RRP6.3) and 
DRIVE ASSY 
MAIN (refer to 
RRP7.2) one after 
another.End of work.
5Checking the Sub Motor.
Does the noise arise from the printer?
Checked by [Digital Output] - [Sub Motor] in [IOT Diag] of 
diagnosis.Go to step 6.Check the 
installation 
situation of printer.
6Checking after resetting the DRUM CARTRIDGE.
Reseat the DRUM CARTRIDGE.
Does the noise arise from the printer?
Checked by [Digital Output] - [Sub Motor] in [IOT Diag] of 
diagnosis.Go to step 7. End of work.
7Checking after resetting the fuser unit.
Reseat the fuser unit.
Warning: Start the operation after the fuser unit has 
cooled down.
Does the noise arise from the printer?
Checked by [Digital Output] - [Sub Motor] in [IOT Diag] of 
diagnosis.Go to step 8. End of work. 
						

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Confidential 8Checking after resetting the DRIVE ASSY SUB.
Reseat the DRIVE ASSY SUB.
Does the noise arise from the printer?
Checked by [Digital Output] - [Sub Motor] in [IOT Diag] of
diagnosis.Try replacing the 
DRUM 
CARTRIDGE 
(refer to RRP4.6), 
fuser unit (refer to 
RRP6.1) after 
replacement, be 
sure to clear the 
life counter value, 
and DRIVE ASSY 
SUB (refer to 
RRP7.1) one after 
another. End of work. Step CheckRemedy
Ye s N o 
						

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FIP-1.N2  Noise: During Standby
Step CheckRemedy
Ye s N o
Possible causative parts:
FAN (PL8.1.1)
PWBA LVPS (PL8.2.1)
1Checking the FAN.
Does the noise arise from the Fan?
Checked by [Digital Output] - [Fan Motor] in [IOT Diag] of 
diagnosis.Replace the FAN. 
(Refer to RRP8.1.)Replace the 
PWBA LVPS. 
(Refer to RRP8.5.) 
						

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FIP-1.N3  Noise: During Printing (Checking for other items than power on noise)
Step CheckRemedy
Ye s N o
Possible causative parts:
HOLDER ASSY RETARD (PL2.1.5)
ROLL ASSY FEED (PL3.2.4)
ROLL ASSY REGI (PL3.2.9)
ROLL REGI METAL (PL3.2.10)
DRUM CARTRIDGE (PL4.1.21) 
FUSER UNIT (PL6.1.1)
TRANSFER ASSY (PL6.1.7)
DRIVE ASSY SUB (PL7.1.1)
DRIVE ASSY MAIN (PL7.1.2)
FAN (PL8.1.1)
FEEDER ASSY DUP SFP STD (PL11.1.1)
1Checking the paper feeding.
Does the noise arise from the printer when the paper is fed 
from the Tray 1?Go to step 2. Go to step 6.
2Checking the paper condition in the Paper Cassette.
Is the paper dry and recommended paper?Go to step 4.Replace the paper 
with a new dry and 
recommended 
one, then go to 
step 3.
3Checking noise when the paper is fed from the Tray 1.
Does the noise arise from the printer?Go to step 4. End of work.
4Checking the HOLDER ASSY RETARD in the Paper 
Cassette for rotation.
Remove the Paper Cassette from the printer.
Does the RETARD ROLLER rotate smoothly?
Turning it with your finger. Go to step 5.Replace the 
HOLDER ASSY 
RETARD. (Refer 
to RRP2.2.) 
5Checking the ROLL ASSY FEED for rotation.
Remove the Paper Cassette from the printer.
Checked by [Digital Output] - [Main Motor] in [IOT Diag] and 
then enter the [Digital Output] - [Tray1 Feed Solenoid] in 
[IOT Diag] of diagnosis.
Does the noise arise from this Roller?Replace the ROLL 
ASSY FEED. 
(Refer to RRP3.5.) Go to step 9.
6Checking the paper guide sides setting and paper setting of 
SSI.
Were the paper guide sides of SSI correctly set, and was 
the paper correctly inserted into SSI?Go to step 7.Reset the paper 
guide sides, and 
correctly insert the 
paper to SSI, then 
go to step 7.
7Checking the paper condition.
Is the paper dry and recommended paper?Go to step 9.Replace the paper 
with a new dry and 
recommended 
one, then go to 
step 8.
8Checking noise when the paper is fed from the SSI.
Does the noise arise from the printer?Go to step 9. End of work.
9Checking the Duplex.
Does the noise arise when feeding the paper from the 
Duplex?Go to step 10. Go to step 12.