Epson C 2900 Manual

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Epson AcuLaser C2900NRevision B
Confidential
FIP-1.62  093-970 / 093-971 / 093-972 / 093-973: IOT Print Cartridge (YMCK) Detached
Step CheckRemedy
Ye s N o
Possible causative parts:
TONER CARTRIDGE (Y) (PL5.1.24)
TONER CARTRIDGE (M) (PL5.1.23)
TONER CARTRIDGE (C) (PL5.1.22)
TONER CARTRIDGE (K) (PL5.1.21)
HARN ASSY TONER CRUM (PL5.1.26)
PWBA MCU (PL8.2.13)
1Does the error still occur when the power is turned OFF and 
ON?Go to step 2. End of work.
2Checking the Toner Type.
Is the Toner for C2900 seated?Go to step 3.Change the Toner 
Type setting to 
Non-GenuineTon-
err.
3Checking after resetting the TONER CARTRIDGE (Y, M, C 
or K).
Reseat the TONER CARTRIDGE (Y, M, C or K), and check 
that the lock key is in the lock position.
Does the error still occur when the power is turned OFF and 
ON?Go to step 4. End of work.
4Checking after replacing the TONER CARTRIDGE (Y, M, C 
or K).
Replace the TONER CARTRIDGE (Y, M, C or K). (Refer to 
RRP5.4.)
Does the error still occur when the power is turned OFF and 
ON?Go to step 5. End of work.
5Checking the HARN ASSY TONER CRUM for continuity.
Disconnect J31 from the PWBA MCU.
Disconnect J311 (Y) from the connector CRUM.
Are P/J31 and P/J311(Y),P/J312(M),P/J313(C),P/J314(K) 
connected correctly?Go to step 6.Replace the 
HARN ASSY 
TONER CRUM.
6Checking after resetting the PWBA MCU.
Reseat the PWBA MCU. (Refer to RRP8.9.)
Does the error still occur when the power is turned OFF and 
ON?Replace the 
PWBA MCU. 
(Refer to RRP8.9.)End of work. 
						

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FIP-1.63  094-422: IOT Belt Unit Near Life
Step CheckRemedy
Ye s N o
Possible causative parts:
TRANSFER ASSY (PL6.1.7)
PWBA MCU (PL8.2.13)
1Does the error still occur when the power is turned OFF and 
ON?Go to step 2. End of work.
2Checking the life counter value of the TRANSFER ASSY.
Does the life counter value show the near of the end? 
(Refer to Chapter 2 for details of the life counter value.)Initialize the life 
counter value at 
the Customer 
Diag, after replac-
ing the TRANS-
FER ASSY. (Refer 
to RRP6.3.)Replace the 
PWBA MCU. 
(Refer to RRP8.9.) 
						

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Confidential
FIP-1.64  094-911: IOT Belt Unit Life Over
Step CheckRemedy
Ye s N o
Possible causative parts:
TRANSFER ASSY (PL6.1.7)
PWBA MCU (PL8.2.13)
1Does the error still occur when the power is turned OFF 
and ON?Go to step 2. End of work.
2Checking the life counter value of the TRANSFER ASSY.
Does the life counter value show the near of the end? 
(Refer to Chapter 2 for details of the life counter value.)Initialize the life 
counter value at 
the Customer 
Diag, after replac-
ing the TRANS-
FER ASSY. (Refer 
to RRP6.3.)Replace the 
PWBA MCU. 
(Refer to RRP8.9.) 
						

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Epson AcuLaser C2900NRevision B
Confidential
FIP-1.65  116-316 / 116-320: ESS DIMM Slot RAM R/W Check Fail / ESS DIMM Slot RAM 
Error
Step CheckRemedy
Ye s N o
Possible causative parts:
PWBA ESS SFP (PL8.1.7)
MEMORY CARD (OPTION) (PL8.1.15)
1 Is the customer using the recommended memory card? Go to step 3.Replace to the 
recommended 
memory card,then 
go step 2.
2Does the error still occur when the power is turned OFF and 
ON?Go to step 3. End of work.
3Checking the MEMORY CARD (OPTION) installation.
Reseat the MEMORY CARD (OPTION).
Does the error still occur when turning on the power?Go to step 4. End of work.
4Checking after resetting the MEMORY CARD (OPTION).
Replace the MEMORY CARD. (Refer to RRP8.4.)
Does the error still occur when turning on the power?Replace the 
PWBA ESS SFP.
(Refer to RRP8.3.)End of work. 
						

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Confidential
FIP-1.66  116-355: On Board Network Fatal Error
Step CheckRemedy
Ye s N o
Possible causative parts:
PWBA ESS SFP (PL8.1.7)
1Checking after removing the ethernet cable.
Does the error still occur when the power is turned off and 
on?Go to step 2.Initialize the 
Network settings 
and configure of 
the Network 
settings.
2Does the error still occur when the power is turned OFF 
and ON?Replace the 
PWBA ESS SFP. 
(Refer to RRP8.3.)End of work. 
						

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Confidential
FIP-1.67  116-361 / 116-362 / 116-363 / 116-366 / 116-368 / 116-369: PCI Bus# (0 / 1) Host 
Bridge Controller Error / PCI Bus# (0 / 1) Error Detected / PCI Error Messages 
received from Bus#0-Device# (0 / 1)
Step CheckRemedy
Ye s N o
Possible causative parts:
PWBA ESS SFP (PL8.1.7)
1Checking the error.
Does the error still occur when the power is turned OFF 
and ON?Replace the 
PWBA ESS SFP. 
(Refer to RRP8.3.)End of work. 
						

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Confidential
FIP-1.68  116-721: Collate Full
Step CheckRemedy
Ye s N o
Possible causative parts:
PWBA ESS SFP (PL8.1.7)
1Checking the error.
Does the error still occur when the power is turned OFF and
ON?Go to step 2. End of work.
2Checking RAM Disk size settings.
Does the error occur when printing after reducing the size 
setting of the RAM Disk?Split the document 
into blocks to 
decrease the 
number of pages 
to be collated.End of work. 
						

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Epson AcuLaser C2900NRevision B
Confidential
FIP-1.69  193-700: Custom Toner Mode
Step CheckRemedy
Ye s N o
Possible causative parts:
PWBA ESS SFP (PL8.1.7)
1Checking the Toner Cartridge.
Is the installed toner cartridge to the printer the toner for 
C2900?Go to step 2. End of work.
2Checking the printer setting.
Is the [Non-GenuineToner] of the [Maintenance] on the 
[Admin Menu] of the [SET UP] the [On]?Set to the [Off]. Go to step 3.
3Checking the Toner Cartridge.
Replace to the known good toner cartridges.
Does the error still occur when turning on the power?Replace the 
PWBA ESS SFP. 
(Refer to RRP8.3.)End of work. 
						

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4.  Image Quality Trouble
4.1   Entry Chart for Image Quality Troubleshooting
 
It is stated as the ESS is normal. By operating test print with the Printer Engine 
only, if the trouble is on ESS side or the Printer Engine side can simply be 
diagnosed, except those phenomena that are not able to be diagnosed by test 
print.
- Test print result with the Printer Engine only is normal. --- >Malfunction on ESS 
side
- Test print result with the Printer Engine only is also abnormal. ---> Malfunction on 
the Printer Engine side
When it is the case of [Malfunction on ESS side], replace with normal ESS and 
normal Interface Cable, and check.
When the trouble still occurs after replacement, check the host computer side, and 
operate Troubleshooting efficiently, using the following image quality FIP 
according to each phenomenon.
Replace TONER CARTRIDGE, DRUM CARTRIDGE
TRANSFER ASSY and FUSER UNIT
Leg_Sec001_001SA
Start
Test Printing
Is there a corresponding FIP?
Carry out the corresponding troubleshooting.
The trouble is restored?
The trouble is restored?
End End
No
No NoYe s
Ye s Ye s 
						

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Epson AcuLaser C2900NRevision B
Confidential When an image quality problem occurs, output a sample print to grasp the nature of the problem, and 
then perform troubleshooting using Image Quality FIP List.
If the problem persists even after a troubleshooting with the Image Quality FIP, check using the FIP 
again, and then replace the Possible causative parts listed in the relevant FIP one by one.
Image Quality FIP List
-FIP-1.P1 The output is too light
-FIP-1.P2 The entire output is blank
-FIP-1.P3 Part or the entire output is black.
-FIP-1.P4 Toner smears
-FIP-1.P5 Random spots
-FIP-1.P6 Streaks appear on the output
-FIP-1.P7 Pitched color dots
-FIP-1.P8 Vertical blanks
-FIP-1.P9 Ghosting
-FIP-1.P10 Light-Induced Fatigue
-FIP-1.P11 Fog
-FIP-1.P12 Bead-Carry-Out (BCO)
-FIP-1.P13 Jagged characters
-FIP-1.P14 Banding/Horizontal band cross out
-FIP-1.P15 Auger mark
-FIP-1.P16 Wrinkled/Stained paper (Envelope Wrinkle)
-FIP-1.P17 The top margin is incorrect / The side margin is incorrect
-FIP-1.P18 Color registration is out of alignment
-FIP-1.P19 Images are skewed
-FIP-1.P20 Paper Damage
-FIP-1.P21 Unfusing
-FIP-1.P22 Label Stuck