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Epson C 2900 Manual

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    							1 - 118 Chapter 1   Troubleshooting
    Epson AcuLaser C2900NRevision B
    Confidential
    FIP-1.62  093-970 / 093-971 / 093-972 / 093-973: IOT Print Cartridge (YMCK) Detached
    Step CheckRemedy
    Ye s N o
    Possible causative parts:
    TONER CARTRIDGE (Y) (PL5.1.24)
    TONER CARTRIDGE (M) (PL5.1.23)
    TONER CARTRIDGE (C) (PL5.1.22)
    TONER CARTRIDGE (K) (PL5.1.21)
    HARN ASSY TONER CRUM (PL5.1.26)
    PWBA MCU (PL8.2.13)
    1Does the error still occur when the power is turned OFF and 
    ON?Go to step 2. End of work.
    2Checking the Toner Type.
    Is the Toner for C2900 seated?Go to step 3.Change the Toner 
    Type setting to 
    Non-GenuineTon-
    err.
    3Checking after resetting the TONER CARTRIDGE (Y, M, C 
    or K).
    Reseat the TONER CARTRIDGE (Y, M, C or K), and check 
    that the lock key is in the lock position.
    Does the error still occur when the power is turned OFF and 
    ON?Go to step 4. End of work.
    4Checking after replacing the TONER CARTRIDGE (Y, M, C 
    or K).
    Replace the TONER CARTRIDGE (Y, M, C or K). (Refer to 
    RRP5.4.)
    Does the error still occur when the power is turned OFF and 
    ON?Go to step 5. End of work.
    5Checking the HARN ASSY TONER CRUM for continuity.
    Disconnect J31 from the PWBA MCU.
    Disconnect J311 (Y) from the connector CRUM.
    Are P/J31 and P/J311(Y),P/J312(M),P/J313(C),P/J314(K) 
    connected correctly?Go to step 6.Replace the 
    HARN ASSY 
    TONER CRUM.
    6Checking after resetting the PWBA MCU.
    Reseat the PWBA MCU. (Refer to RRP8.9.)
    Does the error still occur when the power is turned OFF and 
    ON?Replace the 
    PWBA MCU. 
    (Refer to RRP8.9.)End of work. 
    						
    							1 - 119 Chapter 1   Troubleshooting
    Epson AcuLaser C2900NRevision B
    Confidential
    FIP-1.63  094-422: IOT Belt Unit Near Life
    Step CheckRemedy
    Ye s N o
    Possible causative parts:
    TRANSFER ASSY (PL6.1.7)
    PWBA MCU (PL8.2.13)
    1Does the error still occur when the power is turned OFF and 
    ON?Go to step 2. End of work.
    2Checking the life counter value of the TRANSFER ASSY.
    Does the life counter value show the near of the end? 
    (Refer to Chapter 2 for details of the life counter value.)Initialize the life 
    counter value at 
    the Customer 
    Diag, after replac-
    ing the TRANS-
    FER ASSY. (Refer 
    to RRP6.3.)Replace the 
    PWBA MCU. 
    (Refer to RRP8.9.) 
    						
    							1 - 120 Chapter 1   Troubleshooting
    Epson AcuLaser C2900NRevision B
    Confidential
    FIP-1.64  094-911: IOT Belt Unit Life Over
    Step CheckRemedy
    Ye s N o
    Possible causative parts:
    TRANSFER ASSY (PL6.1.7)
    PWBA MCU (PL8.2.13)
    1Does the error still occur when the power is turned OFF 
    and ON?Go to step 2. End of work.
    2Checking the life counter value of the TRANSFER ASSY.
    Does the life counter value show the near of the end? 
    (Refer to Chapter 2 for details of the life counter value.)Initialize the life 
    counter value at 
    the Customer 
    Diag, after replac-
    ing the TRANS-
    FER ASSY. (Refer 
    to RRP6.3.)Replace the 
    PWBA MCU. 
    (Refer to RRP8.9.) 
    						
    							1 - 121 Chapter 1   Troubleshooting
    Epson AcuLaser C2900NRevision B
    Confidential
    FIP-1.65  116-316 / 116-320: ESS DIMM Slot RAM R/W Check Fail / ESS DIMM Slot RAM 
    Error
    Step CheckRemedy
    Ye s N o
    Possible causative parts:
    PWBA ESS SFP (PL8.1.7)
    MEMORY CARD (OPTION) (PL8.1.15)
    1 Is the customer using the recommended memory card? Go to step 3.Replace to the 
    recommended 
    memory card,then 
    go step 2.
    2Does the error still occur when the power is turned OFF and 
    ON?Go to step 3. End of work.
    3Checking the MEMORY CARD (OPTION) installation.
    Reseat the MEMORY CARD (OPTION).
    Does the error still occur when turning on the power?Go to step 4. End of work.
    4Checking after resetting the MEMORY CARD (OPTION).
    Replace the MEMORY CARD. (Refer to RRP8.4.)
    Does the error still occur when turning on the power?Replace the 
    PWBA ESS SFP.
    (Refer to RRP8.3.)End of work. 
    						
    							1 - 122 Chapter 1   Troubleshooting
    Epson AcuLaser C2900NRevision B
    Confidential
    FIP-1.66  116-355: On Board Network Fatal Error
    Step CheckRemedy
    Ye s N o
    Possible causative parts:
    PWBA ESS SFP (PL8.1.7)
    1Checking after removing the ethernet cable.
    Does the error still occur when the power is turned off and 
    on?Go to step 2.Initialize the 
    Network settings 
    and configure of 
    the Network 
    settings.
    2Does the error still occur when the power is turned OFF 
    and ON?Replace the 
    PWBA ESS SFP. 
    (Refer to RRP8.3.)End of work. 
    						
    							1 - 123 Chapter 1   Troubleshooting
    Epson AcuLaser C2900NRevision B
    Confidential
    FIP-1.67  116-361 / 116-362 / 116-363 / 116-366 / 116-368 / 116-369: PCI Bus# (0 / 1) Host 
    Bridge Controller Error / PCI Bus# (0 / 1) Error Detected / PCI Error Messages 
    received from Bus#0-Device# (0 / 1)
    Step CheckRemedy
    Ye s N o
    Possible causative parts:
    PWBA ESS SFP (PL8.1.7)
    1Checking the error.
    Does the error still occur when the power is turned OFF 
    and ON?Replace the 
    PWBA ESS SFP. 
    (Refer to RRP8.3.)End of work. 
    						
    							1 - 124 Chapter 1   Troubleshooting
    Epson AcuLaser C2900NRevision B
    Confidential
    FIP-1.68  116-721: Collate Full
    Step CheckRemedy
    Ye s N o
    Possible causative parts:
    PWBA ESS SFP (PL8.1.7)
    1Checking the error.
    Does the error still occur when the power is turned OFF and
    ON?Go to step 2. End of work.
    2Checking RAM Disk size settings.
    Does the error occur when printing after reducing the size 
    setting of the RAM Disk?Split the document 
    into blocks to 
    decrease the 
    number of pages 
    to be collated.End of work. 
    						
    							1 - 125 Chapter 1   Troubleshooting
    Epson AcuLaser C2900NRevision B
    Confidential
    FIP-1.69  193-700: Custom Toner Mode
    Step CheckRemedy
    Ye s N o
    Possible causative parts:
    PWBA ESS SFP (PL8.1.7)
    1Checking the Toner Cartridge.
    Is the installed toner cartridge to the printer the toner for 
    C2900?Go to step 2. End of work.
    2Checking the printer setting.
    Is the [Non-GenuineToner] of the [Maintenance] on the 
    [Admin Menu] of the [SET UP] the [On]?Set to the [Off]. Go to step 3.
    3Checking the Toner Cartridge.
    Replace to the known good toner cartridges.
    Does the error still occur when turning on the power?Replace the 
    PWBA ESS SFP. 
    (Refer to RRP8.3.)End of work. 
    						
    							1 - 126 Chapter 1   Troubleshooting
    Epson AcuLaser C2900NRevision B
    Confidential
    4.  Image Quality Trouble
    4.1   Entry Chart for Image Quality Troubleshooting
     
    It is stated as the ESS is normal. By operating test print with the Printer Engine 
    only, if the trouble is on ESS side or the Printer Engine side can simply be 
    diagnosed, except those phenomena that are not able to be diagnosed by test 
    print.
    - Test print result with the Printer Engine only is normal. --- >Malfunction on ESS 
    side
    - Test print result with the Printer Engine only is also abnormal. ---> Malfunction on 
    the Printer Engine side
    When it is the case of [Malfunction on ESS side], replace with normal ESS and 
    normal Interface Cable, and check.
    When the trouble still occurs after replacement, check the host computer side, and 
    operate Troubleshooting efficiently, using the following image quality FIP 
    according to each phenomenon.
    Replace TONER CARTRIDGE, DRUM CARTRIDGE
    TRANSFER ASSY and FUSER UNIT
    Leg_Sec001_001SA
    Start
    Test Printing
    Is there a corresponding FIP?
    Carry out the corresponding troubleshooting.
    The trouble is restored?
    The trouble is restored?
    End End
    No
    No NoYe s
    Ye s Ye s 
    						
    							1 - 127 Chapter 1   Troubleshooting
    Epson AcuLaser C2900NRevision B
    Confidential When an image quality problem occurs, output a sample print to grasp the nature of the problem, and 
    then perform troubleshooting using Image Quality FIP List.
    If the problem persists even after a troubleshooting with the Image Quality FIP, check using the FIP 
    again, and then replace the Possible causative parts listed in the relevant FIP one by one.
    Image Quality FIP List
    -FIP-1.P1 The output is too light
    -FIP-1.P2 The entire output is blank
    -FIP-1.P3 Part or the entire output is black.
    -FIP-1.P4 Toner smears
    -FIP-1.P5 Random spots
    -FIP-1.P6 Streaks appear on the output
    -FIP-1.P7 Pitched color dots
    -FIP-1.P8 Vertical blanks
    -FIP-1.P9 Ghosting
    -FIP-1.P10 Light-Induced Fatigue
    -FIP-1.P11 Fog
    -FIP-1.P12 Bead-Carry-Out (BCO)
    -FIP-1.P13 Jagged characters
    -FIP-1.P14 Banding/Horizontal band cross out
    -FIP-1.P15 Auger mark
    -FIP-1.P16 Wrinkled/Stained paper (Envelope Wrinkle)
    -FIP-1.P17 The top margin is incorrect / The side margin is incorrect
    -FIP-1.P18 Color registration is out of alignment
    -FIP-1.P19 Images are skewed
    -FIP-1.P20 Paper Damage
    -FIP-1.P21 Unfusing
    -FIP-1.P22 Label Stuck 
    						
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