Epson C 2900 Manual
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1 - 8 Chapter 1 Troubleshooting Epson AcuLaser C2900NRevision B Confidential Weight The tray automatically feeds paper weights from 60 g/m 2 to 216 g/m2 (16 lb to 80 lb bond) grain long. The single sheet feeder automatically feeds paper weights from 60 g/m 2 to 216 g/m2 (16 lb to 80 lb bond) grain long. Paper lighter than 60 g/m 2 (16 lb) may not feed properly, and could cause paper jams. For best performance, use 75 g/m 2 (20 lb bond) grain long paper. Curl Curl is the tendency of print media to curve at its edges. Excessive curl can cause paper feeding prob- lems. Curl usually occurs after the paper passes through the printer, where it is exposed to high tem- peratures. Storing paper unwrapped, even in the paper tray, can contribute to paper curling prior to printing and cause feeding problems regardless of humidity. When printing on curled paper, straighten the paper and then insert it into the single sheet feeder. Smoothness The degree of paper smoothness directly affects the print quality. If the paper is too rough, the toner does not fuse on to the paper properly, resulting in poor print quality. If the paper is too smooth, it can cause paper feeding problems. Smoothness between 150 and 250 Sheffield points produces the best print quality. Moisture Content The amount of moisture in the paper affects both the print quality and the ability of the printer to feed the paper properly. Leave the paper in its original packaging until you are ready to use it. This limits the exposure of the paper to moisture changes that can degrade its performance. Grain Direction Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of the paper, or grain short, running the width of the paper. For 60 g/m 2 to 135 g/m2 (16 lb to 36 lb bond) paper, grain long fibers are recommended. For paper heavier than 135 g/m 2 (36 lb bond), grain short is preferred. Fiber Content Most high-quality xerographic paper is made from 100% chemically pulped wood. Paper containing fibers such as cotton may lead to degraded paper handling. Recommended Paper To ensure the best print quality and feed reliability, use 75 g/m 2 (20 lb) xerographic paper. Business paper designed for general business use also provides acceptable print quality. Only use paper able to withstand high temperatures without discoloring, bleeding, or releasing hazardous emissions. The laser printing process heats paper to high temperatures. Check with the manufacturer or vendor to determine whether the paper you have chosen is acceptable for laser printers. It is recommended that you perform trial print before purchasing large quantities of print media. When choosing any print media, you should consider the weight, fiber content, and color. Unacceptable Paper The following paper types are not recommended for use with the printer: • Chemically treated paper used to make copies without carbon paper, also known as carbonless paper, carbonless copy paper (CCP), or no carbon required (NCR) paper. • Preprinted paper with chemicals that may contaminate the printer. • Preprinted paper that can be affected by the temperature in the fuser unit. • Preprinted paper that requires a registration (the precise print location on the page) greater than ±0.09 inches, such as optical character recognition (OCR) forms.
1 - 9 Chapter 1 Troubleshooting Epson AcuLaser C2900NRevision B Confidential In some cases, you can adjust registration with your software program to successfully print on these forms. • Coated paper (erasable bond), synthetic paper, and thermal paper. • Rough-edged, rough or heavily textured surface paper, or curled paper. • Recycled paper containing more than 25% post-consumer waste that does not meet DIN 19 309. • Multiple-part forms or documents. • Print quality may deteriorate (blank spaces or blotches may appear in the text) when printing on talc or acid paper. Selecting Paper Proper paper selection helps prevent jams and ensures trouble-free printing. To help avoid jams or poor print quality: • Always use new, undamaged paper. • Before loading the paper, identify the recommended print side of the paper. This information is usually indicated on the paper package. • Do not use paper that you have cut or trimmed. • Do not mix print media sizes, weights, or types in the same source. This may result in a paper jam. • Do not remove the tray while printing is in progress. • Ensure that the paper is properly loaded in the tray. • Flex the paper back and forth, and then fan them. Straighten the edges of the stack on a level sur- face.
1 - 10 Chapter 1 Troubleshooting Epson AcuLaser C2900NRevision B Confidential Identifying Print Media Sources and Specifications The following tables provide information on standard and optional print media sources. Supported Paper Sizes *1: Maximum width 220 mm for envelope (DL LEF) DL and Monarch can be supported by LEF with flap opened. *2: Minimum length 98.4 mm for envelope (Monarch LEF) *3: Monarch LEF and DL LEF are not available. Supported Paper Types Paper sizeSingle Sheet InserterStandard 250- sheet trayOptional 250- sheet feeder Duplexer Side 1 Side 2 Side 1 Side 2 Side 1 Side 2 A4 (210 x 297 mm) YYYYYY Y B5 (182 x 257 mm) YYYYYY N A5 (148 x 210 mm) YYYYYY N Letter (8.5 x 11 inches) YYYYYY Y Folio (8.5 x 13 inches) YYYYYY Y Legal (8.5 x 14 inches) YYYYYY Y Executive (7.25 x 10.5 inches) YYYYYY N Envelope #10 (4.125 x 9.5 inches) Y N Y N N N N Monarch (3.875 x 7.5 inches) Y *3NYNNN N DL (110 x 220 mm) Y *3NYNNN N C5 (162 x 229 mm) Y N Y N N N N Custom Width: 76.2 to 215.9 mm (3 to 8.5 inches) Length: 127 to 355.6 mm (5 to 14 inches) YYNNNN N Custom Width: 76.2 to 215.9 mm (3 to 8.5 inches)*1 Length: 127 to 355.6 mm (5 to 14 inches)*2NNY YNN N Custom Width: 148.0 to 215.9 mm (5.8 to 8.5 inches) Length: 210.0 to 355.6 mm (8.3 to 14 inches) NNNNY Y N Paper typeSingle Sheet InserterStandard 250- sheet trayOptional 250- sheet feederDuplexer Plain 60 to 90 g/m 2YYYY Letterhead 60 to 105 g/m 2YYYY Hole Punched 60 to 105 g/m 2YYYY Colored 60 to 105 g/m 2YYYY Spe cia l - -- Y Y N N Lightweight Cardstock 106 to 163 g/m 2YYNN Heavyweight Cardstock 164 to 216 g/m 2YYNN Lightweight Glossy Card --- Y N N N Heavyweight Glossy Card --- Y N N N Labels --- Y Y N N Envelopes --- Y Y N N
1 - 11 Chapter 1 Troubleshooting Epson AcuLaser C2900NRevision B Confidential Paper Type Specifications Paper type Weight Remarks Plain 60 to 90 g/m 2--- Plain Thick 80/90 to 105 g/m 2--- Recycled 60 to 105 g/m 2--- Labels --- Inkjet printer paper cannot be used. Covers 106 to 163 g/m 2--- Covers Thick 164 to 216 g/m 2--- Envelope --- --- Coated 106 to 163 g/m 2Inkjet printer paper cannot be used. Coated Thick 164 to 216 g/m 2Inkjet printer paper cannot be used. Letterhead --- --- Preprinted 64 g/m 2--- Prepunched 64 g/m 2--- Colored 64 g/m 2---
1 - 12 Chapter 1 Troubleshooting Epson AcuLaser C2900NRevision B Confidential 2. FIP 2.1 FIP The FIP is the first step for trouble diagnosis. The FIP isolates the presence of various troubles including error codes, and guides the troubleshooting procedure. 2.2 Flow of FIP N Y YNAsk the operator about trouble status. Is operator’s operating method correct? Turn off and turn on the Power. Does error still occur when print is done by the problem mode? When status code or LCD display is displayed: When image quality trouble is occurred: When abnormal noise is occurred:Instruct how to operate End of work Refer to 2.3 Status Code List. Refer to 3 Error Code FIP. Refer to 4.1 Entry Chart for Image Quality Troubleshooting. Refer to 4.3 Image Quality FIP. Refer to 5.1 Entry Chart for Abnormal Noise Troubleshooting. Refer to 5.2 Operation Mode Table.
1 - 13 Chapter 1 Troubleshooting Epson AcuLaser C2900NRevision B Confidential 2.3 Status Code List Errors that occur when optional components are installed are gray-shaded. Status CodeError Message Status ContentsFIP to be referred LCD 004 310Reseat Feeder Restart Printer Error 004-310 Restart Printer The Option Feeder communication failure is detected.FIP-1.1 010317Insert Fuser 010-317 Insert Fuser Restart Printer Fuser unit detached is detected.FIP-1.2 351Replace Fuser 010-351 Replace Fuser Restart Printer The value of fuser unit counter has reached the replacement time.FIP-1.3 397Fuser Error Restart Printer Error 010-397 Restart Printer The operation error of fuser unit (Temperature anomaly error etc.) is detected.FIP-1.4 421Ready to Print Fuser Life Ready to Print Replace Soon The fuser unit is approaching the replacement time.FIP-1.5 016500Erase Flash Err Restart Printer Error 016-500 Restart Printer Flash memory erase error occurred.FIP-1.6 501Write Flash Err Restart Printer Error 016-501 Restart Printer Flash memory write error occurred.FIP-1.6 502Verify Flash Err Restart Printer Error 016-502 Restart Printer Flash memory verify error occurred.FIP-1.6 520Certificate Fail Contact Admin. Error 016-520 Restart Printer Ipsec Certificate Error.FIP-1.7 Flip Flip Flip Flip Flip Flip Flip Flip Flip
1 - 14 Chapter 1 Troubleshooting Epson AcuLaser C2900NRevision B Confidential 016718Out of Memory Press Ok Button Error 016-718 Press Ok Button The current printing job process cannot be continued because the memory capacity is exceeded.FIP-1.8 720PDL Error Press Ok Button Error 016-720 Press Ok Button The print data cannot be processed by PDL.FIP-1.9 737Format Error Press Ok Button Error 016-737 Press Ok Button Download file format is invalid.FIP-1.10 741Protection Error Press Ok Button Error 016-741 Press Ok Button Performed FW download although FW update is prohibited by panel settings.FIP-1.10 742Invalid ID Press Ok Button Error 016-742 Press Ok Button Download file ID is invalid.FIP-1.10 743Range Chk Error Press Ok Button Error 016-743 Press Ok Button At download, write-in destination address is invalid. Range check error.FIP-1.10 744Check Sum Error Press Ok Button Error 016-744 Press Ok Button Download file checksum is invalid.FIP-1.10 745Header Error Press Ok Button Error 016-745 Press Ok Button Download file header is invalid.FIP-1.10 753Wrong Password Press Ok Button Error 016-753 Press Ok Button PDF password error.FIP-1.11 755PDF Print Disabled Error 016-755 Press Ok Button PDF print is not allowed.FIP-1.11 Status CodeError Message Status ContentsFIP to be referred LCD Flip Flip Flip Flip Flip Flip Flip Flip Flip Flip
1 - 15 Chapter 1 Troubleshooting Epson AcuLaser C2900NRevision B Confidential 016757Invalid User Press Ok Button Error 016-757 Press Ok Button An error occurred because the users account settings did not match those of the Administrator.FIP-1.12 758Disabled Func Press Ok Button Error 016-758 Press Ok Button An error occurred because a user authorized only for B&W print attempted to execute color printing.FIP-1.13 759Limit Exceeded Press Ok Button Error 016-759 Press Ok Button An attempt was made to print more copies than the print count limit.FIP-1.14 799Invalid Job Press Ok Button Error 016-799 Press Ok Button Detects violation data for the print condition. The print data specifies paper type/ size not available for the printer.FIP-1.15 This code is given when the Optional Memory Module is installed. 982 Disk Full Press Ok Button Error 016-982 Press Ok Button The current printing job process cannot be continued because the RAM disk is full. FIP-1.16 024340MCU Firmware Err Restart Printer Error 024-340 Restart Printer MCU firmware error occurs.FIP-1.17 360Download Mode Send FW Data Error 024-360 Send FW Data Download failure of MCU firmware.FIP-1.18 362PAGEC Time Error Restart Printer Error 024-362 Restart Printer Start Image Making has not been issued within the time allowed.FIP-1.19 371MCU Comm. Error Restart Printer Error 024-371 Restart Printer Communication fail between MCU and ESS.FIP-1.20 985Press Ok Button to continue Printer starts printing automatically after a certain period of time even if the key is not pressed.FIP-1.21 Status CodeError Message Status ContentsFIP to be referred LCD Flip Flip Flip Flip Flip Flip Flip Flip Flip
1 - 16 Chapter 1 Troubleshooting Epson AcuLaser C2900NRevision B Confidential 027446Ready to Print IPv6 Duplicate Change IPaddress Duplicate IPv6 addresses detected upon startup.FIP-1.22 452Ready to Print IPv4 Duplicate Change IPaddress Duplicate IPv4 addresses detected upon startup.FIP-1.22 041 340MCU NVRAM Error Restart Printer Error 041-340 Restart Printer The operation error of NVM (read/write check error etc.) is detected.FIP-1.23 042313Fan Motor Error Restart Printer Error 042-313 Restart Printer MCU detects an error upon receiving error signal from the Fan.FIP-1.24 325Motor Error Restart Printer Error 042-325 Restart Printer Main Motor failure is detected.FIP-1.25 326Motor Error Restart Printer Error 042-326 Restart Printer Sub Motor failure is detected.FIP-1.26 372K Mode Sol Error Restart Printer Error 042-372 Restart Printer The error is generated when K Mode Solenoid (Color Mode Switching Solenoid) does not operate in specified time.FIP-1.27 373K Mode Sol Error Restart Printer Error 042-373 Restart Printer The error is generated when the gear which operates by K Mode Solenoid (Color Mode Switching Solenoid) rotates two times.FIP-1.27 700Over Heat Please Wait... Error 042-700 Please Wait... The temp. Sensor sensed high temperature.FIP-1.28 061 370Laser Error Restart Printer Error 061-370 Restart Printer The operation error of ROS (rotational error etc.) is detected.FIP-1.29 Status CodeError Message Status ContentsFIP to be referred LCD Flip Flip Flip Flip Flip Flip Flip Flip Flip Flip
1 - 17 Chapter 1 Troubleshooting Epson AcuLaser C2900NRevision B Confidential 071 100Jam at Tray 1 Check Tray 1 Open Front Cover The Regi Sensor is not turned ON within the specified time after feeding a paper from Tray 1.FIP-1.30 072 This code is given when the Option 250 Sheet Feeder is installed. 100 Jam at Tray 2 Check Tray 2 Open Front Cover The Paper Path Sensor of Tray 2 is not turned ON within the specified time after feeding a paper from Tray 2. FIP-1.31 101Jam at Tray 2 Open Tray 2 Open Front Cover A jam has been detected between the Regi Sensor and the Paper Sensor of Tray 2.FIP-1.32 This code is given when the Optional 250-Sheet Feeder is installed. 215 250 Feeder Error Restart Printer Error 072-215 Restart Printer Option Sheet Feeder Configuration error is detected.FIP-1.33 216Motor Error Restart Printer Error 072-216 Restart Printer Option Feeder Motor failure is detected.FIP-1.34 900Jam at Tray 1 or 2 Open Tray 1 or 2 Open Front Cover The paper remains at the Paper Path Sensor of Tray 2.FIP-1.35 075101Jam at Front Cover Open Front Cover and Remove Paper SSI No Paper Sensor detect when a paper is inserted from SSI.FIP-1.36 102Chk Manual Feed Remove Paper Open and close Front Cover Though it tried to feed a paper from SSI, the paper was not loaded or it was pulled out forcibly from SSI.FIP-1.36 923Reseat paper of Manual Feed Wait for the paper on SSI to be reseated.FIP-1.36 077100Jam at Front Cover Open Front Cover and Remove Paper The paper remains at the paper transfer path between the Tray 1 and the Regi Sensor.FIP-1.37 101Jam at Front Cover Open Front Cover and Remove Paper The paper does not pass through the Regi Sensor within the specified time.FIP-1.38 Status CodeError Message Status ContentsFIP to be referred LCD Flip Flip Flip Flip Flip Flip Flip Flip Flip Flip