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Epson C 2900 Manual

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    							1 - 8 Chapter 1   Troubleshooting
    Epson AcuLaser C2900NRevision B
    Confidential Weight
    The tray automatically feeds paper weights from 60 g/m
    2 to 216 g/m2 (16 lb to 80 lb bond) grain long. 
    The single sheet feeder automatically feeds paper weights from 60 g/m
    2 to 216 g/m2 (16 lb to 80 lb 
    bond) grain long. Paper lighter than 60 g/m
    2 (16 lb) may not feed properly, and could cause paper jams. 
    For best performance, use 75 g/m
    2 (20 lb bond) grain long paper.
    Curl
    Curl is the tendency of print media to curve at its edges. Excessive curl can cause paper feeding prob-
    lems. Curl usually occurs after the paper passes through the printer, where it is exposed to high tem-
    peratures. Storing paper unwrapped, even in the paper tray, can contribute to paper curling prior to 
    printing and cause feeding problems regardless of humidity. When printing on curled paper, straighten 
    the paper and then insert it into the single sheet feeder.
    Smoothness
    The degree of paper smoothness directly affects the print quality. If the paper is too rough, the toner 
    does not fuse on to the paper properly, resulting in poor print quality. If the paper is too smooth, it can 
    cause paper feeding problems. Smoothness between 150 and 250 Sheffield points produces the best 
    print quality.
    Moisture Content
    The amount of moisture in the paper affects both the print quality and the ability of the printer to feed 
    the paper properly. Leave the paper in its original packaging until you are ready to use it. This limits the 
    exposure of the paper to moisture changes that can degrade its performance.
    Grain Direction
    Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running 
    the length of the paper, or grain short, running the width of the paper. For 60 g/m
    2 to 135 g/m2 (16 lb to 
    36 lb bond) paper, grain long fibers are recommended. For paper heavier than 135 g/m
    2 (36 lb bond), 
    grain short is preferred.
    Fiber Content
    Most high-quality xerographic paper is made from 100% chemically pulped wood. Paper containing 
    fibers such as cotton may lead to degraded paper handling.
    Recommended Paper
    To ensure the best print quality and feed reliability, use 75 g/m
    2 (20 lb) xerographic paper. Business 
    paper designed for general business use also provides acceptable print quality. Only use paper able to 
    withstand high temperatures without discoloring, bleeding, or releasing hazardous emissions. The laser 
    printing process heats paper to high temperatures. Check with the manufacturer or vendor to determine 
    whether the paper you have chosen is acceptable for laser printers.
    It is recommended that you perform trial print before purchasing large quantities of print media. When 
    choosing any print media, you should consider the weight, fiber content, and color.
    Unacceptable Paper
    The following paper types are not recommended for use with the printer:
    • Chemically treated paper used to make copies without carbon paper, also known as carbonless 
    paper, carbonless copy paper (CCP), or no carbon required (NCR) paper.
    • Preprinted paper with chemicals that may contaminate the printer.
    • Preprinted paper that can be affected by the temperature in the fuser unit.
    • Preprinted paper that requires a registration (the precise print location on the page) greater than 
    ±0.09 inches, such as optical character recognition (OCR) forms. 
    						
    							1 - 9 Chapter 1   Troubleshooting
    Epson AcuLaser C2900NRevision B
    Confidential In some cases, you can adjust registration with your software program to successfully print on these 
    forms.
    • Coated paper (erasable bond), synthetic paper, and thermal paper.
    • Rough-edged, rough or heavily textured surface paper, or curled paper.
    • Recycled paper containing more than 25% post-consumer waste that does not meet DIN 19 309.
    • Multiple-part forms or documents.
    • Print quality may deteriorate (blank spaces or blotches may appear in the text) when printing on talc 
    or acid paper.
    Selecting Paper
    Proper paper selection helps prevent jams and ensures trouble-free printing.
    To help avoid jams or poor print quality:
    • Always use new, undamaged paper.
    • Before loading the paper, identify the recommended print side of the paper.
    This information is usually indicated on the paper package.
    • Do not use paper that you have cut or trimmed.
    • Do not mix print media sizes, weights, or types in the same source. This may result in a paper jam.
    • Do not remove the tray while printing is in progress.
    • Ensure that the paper is properly loaded in the tray.
    • Flex the paper back and forth, and then fan them. Straighten the edges of the stack on a level sur-
    face. 
    						
    							1 - 10 Chapter 1   Troubleshooting
    Epson AcuLaser C2900NRevision B
    Confidential
    Identifying Print Media Sources and Specifications
    The following tables provide information on standard and optional print media sources.
    Supported Paper Sizes
    *1: Maximum width 220 mm for envelope (DL LEF)
    DL and Monarch can be supported by LEF with flap opened.
    *2: Minimum length 98.4 mm for envelope (Monarch LEF) 
    *3: Monarch LEF and DL LEF are not available.
    Supported Paper Types
    Paper sizeSingle Sheet 
    InserterStandard 250-
    sheet trayOptional 250-
    sheet feeder
    Duplexer
    Side 1 Side 2 Side 1 Side 2 Side 1 Side 2
    A4 (210 x 297 mm) YYYYYY Y
    B5 (182 x 257 mm) YYYYYY N
    A5 (148 x 210 mm) YYYYYY N
    Letter (8.5 x 11 inches) YYYYYY Y
    Folio (8.5 x 13 inches) YYYYYY Y
    Legal (8.5 x 14 inches) YYYYYY Y
    Executive (7.25 x 10.5 inches) YYYYYY N
    Envelope #10 (4.125 x 9.5 inches) Y N Y N N N N
    Monarch (3.875 x 7.5 inches)
    Y
    *3NYNNN N
    DL (110 x 220 mm)
    Y
    *3NYNNN N
    C5 (162 x 229 mm) Y N Y N N N N
    Custom
    Width: 76.2 to 215.9 mm (3 to 8.5 inches)
    Length: 127 to 355.6 mm (5 to 14 inches)
    YYNNNN N
    Custom
    Width: 76.2 to 215.9 mm (3 to 8.5 inches)*1
    Length: 127 to 355.6 mm (5 to 14 inches)*2NNY YNN N
    Custom
    Width: 148.0 to 215.9 mm (5.8 to 8.5 inches)
    Length: 210.0 to 355.6 mm (8.3 to 14 inches)
    NNNNY Y N
    Paper typeSingle Sheet 
    InserterStandard 250-
    sheet trayOptional 250-
    sheet feederDuplexer
    Plain
    60 to 90 g/m
    2YYYY
    Letterhead
    60 to 105 g/m
    2YYYY
    Hole Punched
    60 to 105 g/m
    2YYYY
    Colored
    60 to 105 g/m
    2YYYY
    Spe cia l - -- Y Y N N
    Lightweight Cardstock
    106 to 163 g/m
    2YYNN
    Heavyweight Cardstock
    164 to 216 g/m
    2YYNN
    Lightweight Glossy Card --- Y N N N
    Heavyweight Glossy Card --- Y N N N
    Labels --- Y Y N N
    Envelopes --- Y Y N N 
    						
    							1 - 11 Chapter 1   Troubleshooting
    Epson AcuLaser C2900NRevision B
    Confidential
    Paper Type Specifications
    Paper type Weight Remarks
    Plain
    60 to 90 g/m
    2---
    Plain Thick
    80/90 to 105 g/m
    2---
    Recycled
    60 to 105 g/m
    2---
    Labels --- Inkjet printer paper cannot be used.
    Covers
    106 to 163 g/m
    2---
    Covers Thick
    164 to 216 g/m
    2---
    Envelope --- ---
    Coated
    106 to 163 g/m
    2Inkjet printer paper cannot be used.
    Coated Thick
    164 to 216 g/m
    2Inkjet printer paper cannot be used.
    Letterhead --- ---
    Preprinted
    64 g/m
    2---
    Prepunched
    64 g/m
    2---
    Colored
    64 g/m
    2--- 
    						
    							1 - 12 Chapter 1   Troubleshooting
    Epson AcuLaser C2900NRevision B
    Confidential
    2.  FIP
    2.1  FIP
    The FIP is the first step for trouble diagnosis. The FIP isolates the presence of various troubles 
    including error codes, and guides the troubleshooting procedure.
    2.2  Flow of FIP
    N
    Y
    YNAsk the operator about trouble status.
    Is operator’s operating method correct?
    Turn off and turn on the Power.
    Does error still occur when print 
    is done by the problem mode?
    When status code or LCD 
    display is displayed:
    When image quality trouble 
    is occurred:
    When abnormal noise 
    is occurred:Instruct how to operate
    End of work
    Refer to 2.3 Status Code List.
    Refer to 3  Error Code FIP.
    Refer to 4.1 Entry Chart for Image 
    Quality Troubleshooting.
    Refer to 4.3 Image Quality FIP.
    Refer to 5.1 Entry Chart for 
    Abnormal Noise Troubleshooting.
    Refer to 5.2 Operation Mode Table. 
    						
    							1 - 13 Chapter 1   Troubleshooting
    Epson AcuLaser C2900NRevision B
    Confidential
    2.3  Status Code List
    Errors that occur when optional components are installed are gray-shaded.
    Status 
    CodeError Message
    Status ContentsFIP to be 
    referred
    LCD 
    004 310Reseat Feeder
    Restart Printer
    Error 004-310
    Restart Printer
    The Option Feeder communication failure is detected.FIP-1.1
    010317Insert Fuser
    010-317
    Insert Fuser
    Restart Printer
    Fuser unit detached is detected.FIP-1.2
    351Replace Fuser
    010-351
    Replace Fuser
    Restart Printer
    The value of fuser unit counter has reached the replacement 
    time.FIP-1.3
    397Fuser Error
    Restart Printer
    Error 010-397
    Restart Printer
    The operation error of fuser unit (Temperature anomaly error 
    etc.) is detected.FIP-1.4
    421Ready to Print
    Fuser Life
    Ready to Print
    Replace Soon
    The fuser unit is approaching the replacement time.FIP-1.5
    016500Erase Flash Err
    Restart Printer
    Error 016-500
    Restart Printer
    Flash memory erase error occurred.FIP-1.6
    501Write Flash Err
    Restart Printer
    Error 016-501
    Restart Printer
    Flash memory write error occurred.FIP-1.6
    502Verify Flash Err
    Restart Printer
    Error 016-502
    Restart Printer
    Flash memory verify error occurred.FIP-1.6
    520Certificate Fail
    Contact Admin.
    Error 016-520
    Restart Printer
    Ipsec Certificate Error.FIP-1.7
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    							1 - 14 Chapter 1   Troubleshooting
    Epson AcuLaser C2900NRevision B
    Confidential 016718Out of Memory
    Press Ok Button
    Error 016-718
    Press Ok Button
    The current printing job process cannot be continued because 
    the memory capacity is exceeded.FIP-1.8
    720PDL Error
    Press Ok Button
    Error 016-720
    Press Ok Button
    The print data cannot be processed by PDL.FIP-1.9
    737Format Error
    Press Ok Button
    Error 016-737
    Press Ok Button
    Download file format is invalid.FIP-1.10
    741Protection Error
    Press Ok Button
    Error 016-741
    Press Ok Button
    Performed FW download although FW update is prohibited by 
    panel settings.FIP-1.10
    742Invalid ID
    Press Ok Button
    Error 016-742
    Press Ok Button
    Download file ID is invalid.FIP-1.10
    743Range Chk Error
    Press Ok Button
    Error 016-743
    Press Ok Button
    At download, write-in destination address is invalid. Range 
    check error.FIP-1.10
    744Check Sum Error
    Press Ok Button
    Error 016-744
    Press Ok Button
    Download file checksum is invalid.FIP-1.10
    745Header Error
    Press Ok Button
    Error 016-745
    Press Ok Button
    Download file header is invalid.FIP-1.10
    753Wrong Password
    Press Ok Button
    Error 016-753
    Press Ok Button
    PDF password error.FIP-1.11
    755PDF Print
    Disabled
    Error 016-755
    Press Ok Button
    PDF print is not allowed.FIP-1.11 Status 
    CodeError Message
    Status ContentsFIP to be 
    referred
    LCD 
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    							1 - 15 Chapter 1   Troubleshooting
    Epson AcuLaser C2900NRevision B
    Confidential 016757Invalid User
    Press Ok Button
    Error 016-757
    Press Ok Button
    An error occurred because the users account settings did not 
    match those of the Administrator.FIP-1.12
    758Disabled Func
    Press Ok Button
    Error 016-758
    Press Ok Button
    An error occurred because a user authorized only for B&W 
    print attempted to execute color printing.FIP-1.13
    759Limit Exceeded
    Press Ok Button
    Error 016-759
    Press Ok Button
    An attempt was made to print more copies than the print count 
    limit.FIP-1.14
    799Invalid Job
    Press Ok Button
    Error 016-799
    Press Ok Button
    Detects violation data for the print condition. The print data 
    specifies paper type/ size not available for the printer.FIP-1.15
    This code is given when the Optional Memory Module is installed.
    982
    Disk Full
    Press Ok Button
    Error 016-982
    Press Ok Button
    
    The current printing job process cannot be continued because 
    the RAM disk is full.
    FIP-1.16
    024340MCU Firmware Err
    Restart Printer
    Error 024-340
    Restart Printer
    MCU firmware error occurs.FIP-1.17
    360Download Mode
    Send FW Data
    Error 024-360
    Send FW Data
    Download failure of MCU firmware.FIP-1.18
    362PAGEC Time Error
    Restart Printer
    Error 024-362
    Restart Printer
    Start Image Making has not been issued within the time 
    allowed.FIP-1.19
    371MCU Comm. Error
    Restart Printer
    Error 024-371
    Restart Printer
    Communication fail between MCU and ESS.FIP-1.20
    985Press Ok Button
    to continue
    Printer starts printing automatically after a certain period of 
    time even if the key is not pressed.FIP-1.21 Status 
    CodeError Message
    Status ContentsFIP to be 
    referred
    LCD 
    Flip
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    							1 - 16 Chapter 1   Troubleshooting
    Epson AcuLaser C2900NRevision B
    Confidential 027446Ready to Print
    IPv6 Duplicate
    Change IPaddress
    Duplicate IPv6 addresses detected upon startup.FIP-1.22
    452Ready to Print
    IPv4 Duplicate
    Change IPaddress
    Duplicate IPv4 addresses detected upon startup.FIP-1.22
    041 340MCU NVRAM Error
    Restart Printer
    Error 041-340
    Restart Printer
    The operation error of NVM (read/write check error etc.) is 
    detected.FIP-1.23
    042313Fan Motor Error
    Restart Printer
    Error 042-313
    Restart Printer
    MCU detects an error upon receiving error signal from the 
    Fan.FIP-1.24
    325Motor Error
    Restart Printer
    Error 042-325
    Restart Printer
    Main Motor failure is detected.FIP-1.25
    326Motor Error
    Restart Printer
    Error 042-326
    Restart Printer
    Sub Motor failure is detected.FIP-1.26
    372K Mode Sol Error
    Restart Printer
    Error 042-372
    Restart Printer
    The error is generated when K Mode Solenoid (Color Mode 
    Switching Solenoid) does not operate in specified time.FIP-1.27
    373K Mode Sol Error
    Restart Printer
    Error 042-373
    Restart Printer
    The error is generated when the gear which operates by K 
    Mode Solenoid (Color Mode Switching Solenoid) rotates two 
    times.FIP-1.27
    700Over Heat
    Please Wait...
    Error 042-700
    Please Wait...
    The temp. Sensor sensed high temperature.FIP-1.28
    061 370Laser Error
    Restart Printer
    Error 061-370
    Restart Printer
    The operation error of ROS (rotational error etc.) is detected.FIP-1.29 Status 
    CodeError Message
    Status ContentsFIP to be 
    referred
    LCD 
    Flip
    Flip
    Flip
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    							1 - 17 Chapter 1   Troubleshooting
    Epson AcuLaser C2900NRevision B
    Confidential 071 100Jam at Tray 1
    Check Tray 1
    Open Front Cover
    The Regi Sensor is not turned ON within the specified time 
    after feeding a paper from Tray 1.FIP-1.30
    072
    This code is given when the Option 250 Sheet Feeder is installed.
    100
    Jam at Tray 2
    Check Tray 2
    Open Front Cover
    The Paper Path Sensor of Tray 2 is not turned ON within the 
    specified time after feeding a paper from Tray 2.
    FIP-1.31
    101Jam at Tray 2
    Open Tray 2
    Open Front Cover
    A jam has been detected between the Regi Sensor and the 
    Paper Sensor of Tray 2.FIP-1.32
    This code is given when the Optional 250-Sheet Feeder is installed.
    215
    250 Feeder Error
    Restart Printer
    Error 072-215
    Restart Printer
    
    Option Sheet Feeder Configuration error is detected.FIP-1.33
    216Motor Error
    Restart Printer
    Error 072-216
    Restart Printer
    Option Feeder Motor failure is detected.FIP-1.34
    900Jam at
    Tray 1 or 2
    Open Tray 1 or 2
    Open Front Cover
    The paper remains at the Paper Path Sensor of Tray 2.FIP-1.35
    075101Jam at Front
    Cover
    Open Front Cover
    and Remove Paper
    SSI No Paper Sensor detect when a paper is inserted from 
    SSI.FIP-1.36
    102Chk Manual Feed
    Remove Paper
    Open and close
    Front Cover
    Though it tried to feed a paper from SSI, the paper was not 
    loaded or it was pulled out forcibly from SSI.FIP-1.36
    923Reseat paper
    of Manual Feed
    Wait for the paper on SSI to be reseated.FIP-1.36
    077100Jam at Front
    Cover
    Open Front Cover
    and Remove Paper
    The paper remains at the paper transfer path between the 
    Tray 1 and the Regi Sensor.FIP-1.37
    101Jam at Front
    Cover
    Open Front Cover
    and Remove Paper
    The paper does not pass through the Regi Sensor within the 
    specified time.FIP-1.38 Status 
    CodeError Message
    Status ContentsFIP to be 
    referred
    LCD 
    Flip
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