Canon printer MAXIFY MB5020 User Manual
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Note• To prevent the inside of the machine from stains, set the paper size correctly. Check10 Set the time to dry the printed surface longer. Doing so gives the printed surface enough time to dry so that paper smudged and scratched are prevented. 1. Make sure that the machine is turned on. 2. Open the printer driver setup window. How to Open the Printer Driver Setup Window 3. Click the Maintenance tab and then Custom Settings . 4. Drag the Ink Drying Wait Time slide bar to set the wait time, and then click OK. 5. Confirm the message and click OK. 961
Back of the Paper Is Smudged Check1 Did you confirm the paper and print quality settings? Print Results Not Satisfactory Check2 Perform the Bottom Plate Cleaning to clean the inside of the machine. Cleaning the Inside of the Machine (Bottom Plate Cleaning) Note • When performing duplex printing or too much printing, the inside may become stained with ink. 962
Colors Are Uneven or Streaked Colors Are Uneven Colors Are Streaked Check1 Did you confirm the paper and print quality settings? Print Results Not Satisfactory Check2 Print the Nozzle Check Pattern and perform any necessary maintenance operations such as Print Head Cleaning. Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles.Refer to When Printing Becomes Faint or Colors Are Incorrect for the Nozzle Check Pattern printing, Print Head Cleaning, and Print Head Deep Cleaning. • If the Nozzle Check Pattern is not printed correctly: Check to see if a particular color's ink tank is not empty. If the Nozzle Check Pattern is not printed correctly though ink is sufficient, perform the Print Head Cleaning and try printing the Nozzle Check Pattern again. • If the problem is not resolved after performing the Print Head Cleaning twice: 963
Perform the Print Head Deep Cleaning. If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the machine and perform another Print Head Deep Cleaning after 24 hours. When you turn the machine off, do not unplug it from the power supply.• If the problem is not resolved after performing the Print Head Deep Cleaning twice: If Print Head Deep Cleaning does not resolve the problem, the print head may be damaged. Contact the service center. Check3 Perform Print Head Alignment. Aligning the Print Head Note • If the problem is not resolved after performing the Print Head Alignment, perform Print Head Alignment manually referring to Aligning the Print Head Manually . 964
Ink Is Not Ejected Check1 Has the ink run out? Check the Support Code on the touch screen and take the appropriate action to resolve the error. Support Code List Check2 Are the print head nozzles clogged? Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles. Refer to When Printing Becomes Faint or Colors Are Incorrect for the Nozzle Check Pattern printing, Print Head Cleaning, and Print Head Deep Cleaning. • If the Nozzle Check Pattern is not printed correctly: Check to see if a particular color's ink tank is not empty. If the Nozzle Check Pattern is not printed correctly though ink is sufficient, perform the Print Head Cleaning and try printing the Nozzle Check Pattern again. • If the problem is not resolved after performing the Print Head Cleaning twice: Perform the Print Head Deep Cleaning. If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the machine and perform another Print Head Deep Cleaning after 24 hours. When you turn the machine off, do not unplug it from the power supply. • If the problem is not resolved after performing the Print Head Deep Cleaning twice: If Print Head Deep Cleaning does not resolve the problem, the print head may be damaged. Contact the service center. 965
Problems with Scanning Problems with Scanning Scan Results Not Satisfactory Software Problems 966
Problems with Scanning Scanner Does Not Work ScanGear (Scanner Driver) Does Not Start Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not Appear Cannot Scan Multiple Items at One Time Slow Scanning Speed "There is not enough memory." Message Is Displayed Computer Stops Operating during Scanning Scanner Does Not Work after Upgrading Windows Scanned Image Does Not Open 967
Scanner Does Not Work Check 1 Make sure that your scanner or printer is turned on. Check 2 Connect the USB cable to a different USB port on the computer. Check 3 If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer. Check 4 Restart the computer. 968
ScanGear (Scanner Driver) Does Not Start Check 1 Make sure that MP Drivers is installed. If not installed, install MP Drivers from the Setup CD-ROM or the web page. Check 2 Select your scanner or printer on the application's menu. Important • If your scanner or printer name is displayed multiple times, select the one that does not include WIA. Note • The operation may differ depending on the application. • Use the WIA driver when scanning from a WIA-compliant application. Scanning with WIA Driver Check 3 Make sure that the application supports TWAIN. You cannot start ScanGear (scanner driver) from applications not supporting TWAIN. Check 4 Scan and save images with IJ Scan Utility and open the files in your application. 969
Error Message Appears and the ScanGear (Scanner Driver) ScreenDoes Not Appear Check 1 Make sure that your scanner or printer is turned on. Check 2 Turn off your scanner or printer, then reconnect the USB cable and replug the power cord. Check 3 Connect the USB cable to a different USB port on the computer. Check 4 If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer. Check 5 Make sure that MP Drivers is installed. If not installed, install MP Drivers from the Setup CD-ROM or the web page. Check 6 Select your scanner or printer on the application's menu. Note • The operation may differ depending on the application. Check 7 Make sure that the application supports TWAIN. You cannot start ScanGear (scanner driver) from applications not supporting TWAIN. Check 8 Exit ScanGear if it is running on another application. 970