Canon printer MAXIFY MB5020 User Manual
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Problems with the Machine While Using with Network The Machine Stopped Working Suddenly Ink Remaining Level Is Not Displayed on Printer Status Monitor of the Machine Printing Speed Is Slow Cannot Use the Machine on Replacing an Access Point or Changing Its settings 901
The Machine Stopped Working Suddenly Cannot Communicate with the Machine After the Network Settings Are Changed Cannot Communicate with the Machine over the Wireless LAN Cannot Communicate with the Machine Using the Access Point Mode Cannot Communicate with the Machine over the Wired LAN Cannot Print, Scan, or Fax from a Computer Connected to the Network Cannot Communicate with the Machine After the Network Settings Are Changed It may take a while for the computer to obtain the IP address, or you may need to restart your computer. Search for the machine again after confirming a valid IP address is assigned to the computer. Cannot Communicate with the Machine over the Wireless LAN Check1 Make sure that the machine is turned on. Check2 Make sure that the network settings in the machine are identical with those of the access point. Refer to the instruction manual provided with the access point or contact its manufacturer to check the access point settings, and then modify the machine settings. How to Set an Encryption Key Check3 Make sure that the machine is not placed far away from the access point. The access point is located indoors within the effective range for wireless communication. Locate the machine within 164 ft. / 50 m from the access point. Check4 Make sure that there is no obstruction. Wireless communication between different rooms or floors is generally poor. Adjust the location of the devices. Check5 Make sure that there is no source of radio wave interference in your vicinity. If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed nearby, the device may cause interference. Place the wireless station as far away from the interference source as possible. Check6 Make sure that the network settings of the computer are correct. 902
For the procedures to connect a network device to the computer and set them up, refer to the instructionmanual of your network device or contact its manufacturer.
Check7 Make sure that the radio status is good and adjust the installation positions
while monitoring the radio status with IJ Network Tool.
Monitoring Wireless Network Status
Check8 Make sure that a valid wireless channel is used.
The wireless channel to be used may be limited depending on wireless network devices installed in the
computer. Refer to the instruction manual provided with your computer or your wireless network device to
specify the valid wireless channel.
Check9 Make sure that the channel confirmed in Check 8 can communicate with the
computer.
If not, change the channel set to the access point.
Check10 Make sure that the firewall of the security software is disabled.
If the firewall function of your security software is turned on, a message may appear warning that Canon
software is attempting to access the network. If the warning message appears, set the security software to
always allow access.
If using any programs that switch the network environment, check their settings. Some programs will enable a
firewall by default.
Check11 When using a router, connect the machine and computer to the LAN side
(same network segment).
If the problem is not resolved, perform setup with the Setup CD-ROM or perform it according to the instructions on our website.
•
For placement:
Make sure that there is no barrier or obstacle between the access point and the machine.
Note
•
When you connect the machine to a Windows XP computer by cableless setup: Follow the procedure below to perform settings of the machine and the computer.
1.
Enable the access point mode of the machine.
2.
Right-click the Wireless Network Connections icon on the notification area on the desktop,
then click View Available Wireless Networks .
3.
Select the network name on the screen displayed, then click Connect.
Select "XXXXXX-MBXXXXseries" ("XX" represents alphanumeric characters.) as the network
name.
4.
Enter the network key on the screen displayed, then click Connect.
As a default, the serial number of the machine is used as a network key. Confirm the serial
number on the rear of the machine.
5.
Perform setup with the Setup CD-ROM or perform it according to the instructions on our website.
903
Cannot Communicate with the Machine Using the Access Point Mode Check1 Make sure that the machine is turned on. Check2 Is Change LAN in LAN settings under Device settings set to Disable LAN , Wireless LAN active , or Wired LAN active ? Select Access point mode active . Check3 Is the machine selected to connect external communication devices (e.g. computers, smartphones, or tablets)? Select an access point name (SSID) specified for the machine as a destination for external communicationdevices. Check4 Enter a password if you specify it for the machine. Check5 Make sure that external communication devices are not placed far away from the machine. Do not locate external communication devices too far away from the machine. Check6 Make sure that there is no obstruction. Wireless communication between different rooms or floors is generally poor. Adjust the location of the devices. Check7 Make sure that there is no source of radio wave interference in your vicinity. If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed nearby, the device may cause interference. Place the wireless station as far away from the interference source as possible. Check8 Are you trying to connect 6 devices or more? You can connect up to 5 devices using the access point mode. Cannot Communicate with the Machine over the Wired LAN Check1 Make sure that the machine is turned on. Check2 Make sure that the LAN cable is connected properly. Make sure that the machine is connected to the router with the LAN cable. If the LAN cable is loose, connect the cable properly. If the LAN cable is connected to the WAN side of the router, connect the cable to the LAN side of the router. 904
If the problem is not resolved, perform setup with the Setup CD-ROM or perform it according to theinstructions on our website. Cannot Print, Scan, or Fax from a Computer Connected to the Network Check1 Make sure that the network settings of the computer are correct. For the procedures to set up the computer, refer to the instruction manual of your computer or contact its manufacturer. Check2 If the MP Drivers are not installed, install them. Install the MP Drivers with the Setup CD-ROM or install them from our website. Check3 When using wireless LAN, make sure that access control is not set to the access point. For the procedures to connect an access point and set it up, refer to the instruction manual of your access point or contact its manufacturer. Note • To check the MAC address or the IP address of the computer, see Checking the IP Address or the MAC Address of the Computer . 905
Ink Remaining Level Is Not Displayed on Printer Status Monitor of the Machine Use the printer driver with bidirectional communication. Select Enable bidirectional support in the Ports sheet of the properties dialog box of the printer driver. How to Open the Printer Driver Setup Window 906
Printing Speed Is Slow Check1 The machine may be printing out a large job issued from another computer. Check2 When using wireless LAN, make sure that the radio status is good and adjust the installation positions while monitoring the radio status with IJ Network Tool. Monitoring Wireless Network Status Make sure that there is no barrier or obstacle between the access point and the machine. Wireless communication between different rooms or floors is generally poor. The metal, concrete, or timber including the metallic material, mud wall, or insulator may interrupt a wireless communication. If the machine cannot communicate with the computer over a wireless LAN for the wall material, place the machine and the computer in the same room or floor. Check3 Make sure that there is no source of interference in your vicinity. If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed nearby, the device may cause interference. Place the wireless station as far away from the interference source as possible. 907
Cannot Use the Machine on Replacing an Access Point or Changing Its settings When you replace an access point, perform network setup of the machine again. Perform network setup again with the Setup CD-ROM or perform it again according to the instructions on our website. If the problem is not resolved, see below. Cannot Communicate with the Machine After Applying MAC/IP Address Filtering or Entering an Encryption Key to the Access Point When Encryption Is Enabled, Cannot Communicate With the Machine After the Encryption Type Was Switched on the Access Point Cannot Communicate with the Machine After Applying MAC/IP Address Filtering or Entering an Encryption Key to the Access Point Check1 Confirm the access point setting. Refer to the instruction manual provided with the access point or contact its manufacturer to confirm the access point setting. Make sure that the computer and the access point can communicate with each other under this setting. Check2 If you are performing MAC address filtering or IP address filtering at the access point, confirm that the MAC address or IP address for both the computer or the network device and the machine are registered. Check3 If you are using a WEP or WPA/WPA2 key, make sure that the encryption key for the computer or the network device and the machine matches that set to the access point. Besides the WEP key itself, the key length, key format, the key ID to use, and the authentication method must match among the machine, the access point, and the computer. Normally, select Auto for the authentication method. If you want to specify the method manually, select Open System or Shared Key according to the setting of the access point. How to Set an Encryption Key 908
When Encryption Is Enabled, Cannot Communicate With the Machine After the Encryption Type Was Switched on the Access Point If the machine cannot communicate with the computer after the encryption type of the machine was switched, make sure that encryption types for the computer and the access point matches that set to the machine. Cannot Communicate with the Machine After Applying MAC/IP Address Filtering or Entering an Encryption Key to the Access Point 909
Cannot Detect a Machine on a Network Cannot Detect the Machine When Setting up Network Communication The Machine Cannot Be Detected in the Wireless LAN The Machine Cannot Be Detected in the Wired LAN Note • You cannot use the wireless LAN and the wired LAN at the same time. 910