Canon printer MAXIFY MB5020 User Manual
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Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not Appear If Easy-WebPrint EX does not start up or its menu does not appear on Internet Explorer, confirm the following. Check1 Is Canon Easy-WebPrint EX displayed on the Toolbars menu in the Internet Explorer's View menu? If Canon Easy-WebPrint EX is not displayed, Easy-WebPrint EX is not installed on your computer. Install the latest Easy-WebPrint EX onto your computer from our website. Note • If Easy-WebPrint EX is not installed on your computer, a message asking you to install it may be displayed on the notification area on the desktop. Click the message, then follow the instructions on the computer screen to install Easy-WebPrint EX. • While the installation or download Easy-WebPrint EX is in progress, it is necessary to access the Internet. Check2 Is Canon Easy-WebPrint EX selected on the Toolbars menu in the Internet Explorer's View menu? If Canon Easy-WebPrint EX is not selected, Easy-WebPrint EX is disabled. Select Canon Easy-WebPrint EX to enable it. 1011
How to Update MP Drivers in Network Environment Download the latest MP Drivers in advance. To obtain the latest MP Drivers, access our web site through the Internet and download the latest MP Drivers for your model. After uninstalling the MP Drivers, install the latest MP Drivers according to the regular procedure. When the connection method selection screen is displayed, select Use the printer with wireless LAN connection or Use the printer with wired LAN connection according to the connection method you use. The machine will be detected automatically in the network. After making sure that the machine is detected, install the MP Drivers following the on-screen instructions. Note • You can use the machine over a LAN without performing setup again. 1012
Uninstalling IJ Network Tool Follow the procedure below to uninstall IJ Network Tool from your computer. Important • Even if IJ Network Tool is uninstalled, you can print and fax over network or scan from the computer.However, you cannot change the network settings over network. • Log into a user account with administrator privilege. 1. Perform the procedure to uninstall IJ Network Tool. • In Windows 8.1 or Windows 8: 1. Select Control Panel from the Settings charm on Desktop > Programs > Programs and Features . 2. Select Canon IJ Network Tool from the program list, then click Uninstall. If the User Account Control screen appears, click Continue. • In Windows 7 or Windows Vista: 1. Click Start > Control Panel > Programs > Programs and Features . 2. Select Canon IJ Network Tool from the program list, then click Uninstall. If the User Account Control screen appears, click Continue. • In Windows XP: 1. Click Start > Control Panel > Add or Remove Programs . 2. Select Canon IJ Network Tool from the program list, then click Remove. 2. Click Yes when the confirmation message appears. When the message prompting you to restart your computer is displayed, click OK to restart your computer. 1013
About Errors/Messages Displayed If an Error Occurs A Message for Faxing Is Displayed on the Fax Standby Screen A Message Is Displayed 1014
If an Error OccursWhen an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. When an error occurs, a Support Code (error number) is displayed on the computer screen or the touch screen.• When a Support Code and a message are displayed on the computer screen: • When a Support Code and a message are displayed on the touch screen: For details on how to resolve errors with Support Codes, refer to Support Code List . Note • You can confirm the actions against errors with Support Codes on your computer or on the touch screen by searching a Support Code. Click Here to Search For details on how to resolve errors without Support Codes, see A Message Is Displayed . 1015
A Message for Faxing Is Displayed on the Fax Standby Screen If a message is displayed on the Fax standby screen, take the corresponding action described below. MessageActionAuto redialThe machine is waiting to redial the recipient's number because the line was busy or the recipient did not answer when you tried to send a document. Wait for the machine to automatically redial the number. If you want to cancel automatic redialing, wait until the machine starts dialing the number, then press the Stop button. You can also delete the document from machine's memory to cancel automatic redialing. Resending Faxes (Redialing a Busy Number) This group dial cannot be used. Directory ##* "##" represents a two-digit number. The group dial cannot be specified in the on hook dial function. Specify the individual recipient.Replace the receiver.The handset is not placed in the handset cradle correctly. Replace the handset correctly.Try again in black & white.The recipient's fax machine is not color-compatible. Press the Black button to resend the fax. Alternatively, you select Send in black & white for Color transmission in Advanced FAX settings under FAX settings . The machine converts color documents into black & white data if the recipient's fax machine does not support color faxing. Advanced FAX settings Failed to connect.The telephone line cable with a modular plug may not be plugged in properly. Make sure that the cable is plugged in properly, and resend the fax after a while. If you still cannot send the fax, select OFF for Dial tone detect in Advanced FAX settings under FAX settings . Advanced FAX settings Received in memory.If the machine receives a fax under one of the following conditions, the machine will not be able to print the received fax and will store it in the machine's memory. When the problem is resolved as described, the fax stored in the machine's memory is printed automatically.• The amount of remaining ink is insufficient to print a fax: Replace the ink tank. Replacing an Ink Tank Note • You can set the machine to forcibly print a received fax even if the ink has run out. Set Print when out of ink in Auto print settings under FAX settings to Print . However, part or all of the fax may not be printed since the ink has run out. Also, the contents of the fax will not be stored in the machine's memory. 1016
If the ink has already run out, we recommend that Do not print be selected for Received documents in Auto print settings under FAX settings to store the received fax in the machine's memory. After you replace the ink tank and select Print for Received documents in Auto print settings , the fax stored in the machine's memory will be printed automatically. Auto print settings • Paper has run out: Load the paper and tap OK on the touch screen. • A different size of paper from that specified by Page size in FAX paper settings is loaded: Load the same size of paper as that specified by Page size, then tap OK on the touch screen. • You pressed the Stop button to cancel printing of a fax: Press the HOME button and tap FAX to resume printing of the fax. • Do not print is selected for Received documents in Auto print settings under FAX settings : You can print the faxes stored in the machine's memory from the Memory reference screen in the Fax menu. Printing a Document in Machine's Memory Note • To print the received faxes automatically, select Print for Received documents in Auto print settings under FAX settings . Auto print settings • If you did not print the fax stored in the machine's memory (e.g., if you did not resolve the problem by pressing the Stop button), you can delete or print the fax stored in the machine's memory later. Document Stored in Machine's Memory Busy/no signal•The recipient's number you dialed is busy. Try dialing again after waiting for a moment. Resending Faxes (Redialing a Busy Number) • The fax/telephone number dialed is incorrect. Check the fax/telephone number and dial again. • The recipient's fax machine did not respond (after all automatic redialing attempts). Contact the recipient and have the recipient check the fax machine. For an overseas call, add pauses to the registered number. • The recipient is not using a G3 machine. The machine cannot send or receive documents to/from a fax machine that is incompatible with the G3 standard. Contact the recipient and ask the recipient to check whether the fax machine is G3 compatible. • The touch tone/rotary pulse setting on the machine is incorrect. Set the machine to match the telephone line you are using. Setting the Telephone Line Type Memory is full.The machine's memory is full because it has sent/received too many documents, or a detailed document. Print the faxes stored in the machine's memory or save them on the USB flash drive, and delete them from the machine's memory. 1017
Document Stored in Machine's Memory When sending a fax, resend it. If this message still appears, delete the faxes stored in the machine's memory, divide the faxes for sending, and send them again. When receiving a fax, have the sender resend the faxes.Awaiting document processing.•The received faxes were not saved on the USB flash drive automatically because the USB flash drive was not inserted or because it was not writable. The received faxes are stored in the machine's memory. Insert the writable USB flash drive, then save the received faxes to the USB flash drive manually. Saving a Document in Machine's Memory to USB Flash Drive • The received faxes were not forward to the shared folder on the computer because the machineis not connected with the computer or because the shared folder setting is changed. The received faxes are stored in the machine's memory. Connect the machine with thecomputer, then forward the received faxes to the shared folder on the computer manually. Forwarding a Document in Machine's Memory to Shared Folder on the Computer Delete the unnecessary fax from machine's memory after saving to the USB flash drive, forwarding to the shared folder on the computer, or printing. Deleting a Document in Machine's Memory FAX info does not match.Transmission has been canceled because the machine could not detect the recipient's fax machine information or the information did not match the dialed number. This message is displayed when Check RX FAX information in Security control under FAX settings is set to ON. For details, see Sending Faxes after Checking Information (Checking the Recipient's Information) . Reception rejected.Reception has been rejected because the fax matches the fax rejection condition specified by FAX reception reject in Security control under FAX settings . For details, see Rejecting Fax Reception . Waiting for report output...If the machine receives a fax under one of the following conditions, the machine will not be able to print the reports. When the problem is resolved as described, the reports are printed automatically.• The amount of remaining ink is insufficient to print a report: Replace the ink tank. Replacing an Ink Tank • Paper has run out: Load the paper and tap OK on the touch screen. • A different size of paper from that specified by Page size in FAX paper settings is loaded: Load the same size of paper as that specified by Page size, then tap OK on the touch screen. • You pressed the Stop button to cancel printing of a report: Press the HOME button and tap FAX to resume printing of the report. 1018
A Message Is DisplayedThis section describes some of the errors or messages. Note • A Support Code (error number) is displayed on the computer or on the touch screen for some error ormessage. For details on errors with Support Codes, refer to Support Code List . If a message is displayed on the touch screen, see below. • A Message Is Displayed on the touch screen If a message is displayed on the computer, see below. • Error Regarding Automatic Duplex Printing Is Displayed • Error Regarding the Power Cord Being Unplugged Is Displayed • Writing Error/Output Error/Communication Error • Other Error Messages • The Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed A Message Is Displayed on the touch screen Confirm the message and take an appropriate action. • Data of supported types are not saved. ◦ There is no image data or document saved on the USB flash drive that can be read by this machine. ◦ The machine may not recognize the file if the file name or folder path contain certain characters.Use only alphanumeric characters. ◦ Photo data edited or processed on a computer must be printed from the computer. Note • When a photo which has been processed on a computer is selected, "?" is displayed on thetouch screen. • Cannot print the specified PDF file. An error has occurred while scanning the file,or the format is not supported, or the file is too large. ◦ Make sure the PDF file is printable from a USB flash drive. See Printing Documents (PDF File) Saved on a USB Flash Drive for more information. Note • The names of the PDF files are displayed even though they cannot be printed from the USB flash drive. It is recommended you confirm whether they are printable. If one of the following conditions applies to the PDF files, they are not printable. • The Details screen is not displayed for the PDF file you want to print. 1019
•Characters other than machine name or IJ Scan Utility are displayed on Created with on the Details screen.• "?" is displayed on the preview screen. ◦ Data edited or processed on a computer must be printed from the computer. • The specified PDF file contains unprintable data. Some portions may not be printed. PDF file which contain lot of graphics or hi-resolution images may lose that data or stop before printing is completed. In this case, print from the computer. • Check the page size and tap [OK]. The size of the loaded paper is different from that specified in the paper size setting. Load the same size of paper as that specified in the paper size setting, then tap OK. • Power was not turned off correctly the last time. Press the button when turning power off. The power cord may have been unplugged last while the machine was still on. Tap OK on the touch screen to dismiss the error. Note • See Notice for Unplugging the Power Cord for unplugging the power cord. • The power cord has been unplugged and unsent/received docs in memory have been lost. A power failure has occurred or the power cord has been unplugged when the faxes are stored in the machine's memory. Important • If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are deleted. • For details on how to unplug the power cord, see Notice for Unplugging the Power Cord . Tap OK on the touch screen. After tapping OK, the list of the faxes deleted from the machine's memory (MEMORY CLEAR REPORT) will be printed. For details, refer to Summary of Reports and Lists . • Cannot connect to the server. Please wait a while and try again. You cannot connect to the server due to some communication error. When you have tried to access a photo sharing site, it is possible that your photos have been deleted. Tap OK on the touch screen to dismiss the error, then try again after a while. Error Regarding Automatic Duplex Printing Is Displayed 1020