Canon printer MAXIFY MB5020 User Manual
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Security is not configured on the access point. The machine can still be used, so continue the setupprocedure to complete it. Important • If you connect to a network that is not protected with security measures, there is a risk of disclosing data such as your personal information to a third party. 931
The Administrator Password Set to the Machine Was Forgotten Initialize the machine settings. Select Reset all , then the administrator password reverts to the default. Reset setting After initializing the machine settings, perform setup with the Setup CD-ROM or perform it according to the instructions on our website. 932
Checking Information about the Network Checking the IP Address or the MAC Address of the Machine Checking the IP Address or the MAC Address of the Computer Checking If the Computer and the Machine, or Computer and the Access Point Can Communicate Checking the Network Setting Information Checking the IP Address or the MAC Address of the Machine To check the IP address or the MAC address of the machine, display the network setting information using the operation panel of the machine or print out the network setting information of the machine. LAN settings Printing Out Network Setting Information To display the network setting information using IJ Network Tool, select Network Information on the View menu. Canon IJ Network Tool Screen Checking the IP Address or the MAC Address of the Computer To check the IP address or MAC address assigned to the computer, follow the procedure below. 1. Select Command Prompt as shown below. • In Windows 8.1 or Windows 8, select Command Prompt from the Start screen. If Command Prompt is not displayed on the Start screen, select the Search charm, then search for " Command Prompt ". • In Windows 7, Windows Vista, or Windows XP, click Start > All Programs > Accessories > Command Prompt . 2. Enter "ipconfig/all" and press the Enter key. The IP addresses and the MAC addresses of the network devices installed on your computer are displayed. When the network device is not connected to the network, the IP address is not displayed. Checking If the Computer and the Machine, or Computer and the Access Point Can Communicate 933
To check that communication is available, perform the ping test.1. Select Command Prompt as shown below. • In Windows 8.1 or Windows 8, select Command Prompt from the Start screen. If Command Prompt is not displayed on the Start screen, select the Search charm, then search for " Command Prompt ". • In Windows 7, Windows Vista, or Windows XP, click Start > All Programs > Accessories > Command Prompt . 2. Type the ping command and the IP address of the target machine or the target access point, and then press the Enter key. ping XXX.XXX.XXX.XXX "XXX.XXX.XXX.XXX" is the IP address of the target device. If the communication is available, a message such as the following is displayed. Reply from XXX.XXX.XXX.XXX: bytes=32 time=10ms TTL=255 When Request timed out is displayed, the communication is not available. Checking the Network Setting Information To check the network setting information of the machine, display the network setting information using the operation panel of the machine or print out the network setting information of the machine. LAN settings Printing Out Network Setting Information 934
Packets Are Sent Steadily While IJ Network Scanner Selector EX is enabled, it periodically transmits packets to check whether it can communicate with the machine over the network. When using the computer in a network environment other than the one used to set up the machine, disable IJ Network Scanner Selector EX. To disable IJ Network Scanner Selector EX, right-click the icon on the notification area on the desktop, then select Disable Canon IJ Network Scanner Selector EX . 935
How to Restore the Machine's Network Settings to Factory Default Important • Note that initialization erases all network settings on the machine, and printing, scanning, or faxing operation from a computer over network may become impossible. To use the machine over network, perform setup with the Setup CD-ROM or perform it according to the instructions on our website. Initialize the network setting using the operation panel of the machine. Reset setting 936
Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print Properly with Automatic Duplex Printing Copying/Printing Stops Before It Is Completed 937
Printing Does Not Start Check1 Make sure that the power plug is securely plugged in, then press the ON button to turn the machine on. While the POWER lamp is flashing, the machine is initializing. Wait until the POWER lamp stops flashing and remains lit. Note • When printing large data such as a photo or graphics, it may take longer to start printing. While the POWER lamp is flashing, the computer is processing data and sending it to the machine. Wait until printing starts. Check2 Make sure that the machine is connected to your computer properly. When the machine is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the machine and the computer, then check the followings: • If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to thecomputer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details. • There could also be a problem with the USB cable. Replace the USB cable and try printing again. When you use the machine over LAN, make sure that the machine is connected to the network with a LAN cable or is set up correctly. Check3 Is the access point mode enabled? When you print using a mode other than the access point mode, disable the access point mode in advance. Check4 Are the paper settings identical with those registered to the cassette? When the paper settings are not identical with those registered to the cassette, an error message is displayed. Resolve the error according to the instructions on the touch screen. Paper Setting for Printing Note • You can disable the message which prevents misprinting. • To change the setting using the operation panel: Cassette settings • To change the setting using the printer driver: Changing the Printer Operation Mode Check5 If you are printing from the computer and there are any unnecessary print jobs, delete them. 938
Deleting the Undesired Print Job Check6 Make sure that your machine's name is selected in the Print dialog box. The machine will not print properly if you are using a printer driver for a different printer. Make sure that "Canon XXX series Printer" (where "XXX" is your machine's name) is selected in the Print dialog box. Note • To make the machine the one selected by default, select Set as Default Printer. Check7 Configure the printer port appropriately. Make sure that the printer port is configured appropriately. 1. Log on as a user account with administrator privilege. 2. Select items as shown below. • In Windows 8.1 or Windows 8, select Control Panel from the Settings charm on Desktop > Hardware and Sound > Devices and Printers . • In Windows 7, select Devices and Printers from the Start menu. • In Windows Vista, select the Start menu > Control Panel > Hardware and Sound > Printers . • In Windows XP, select the Start menu > Control Panel > Printers and Other Hardware > Printers and Faxes . 3. Open the properties of the printer driver for the machine. • In Windows 8.1, Windows 8, or Windows 7, right-click the "Canon XXX series Printer" icon (where "XXX" is your machine's name), then select Printer properties. • In Windows Vista or Windows XP, right-click the "Canon XXX series Printer" icon (where "XXX" is your machine's name), then select Properties. 4. Click the Ports tab to confirm the port settings. Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX series Printer" appearing in the Printer column is selected for Print to the following port(s) . Note • When the machine is used over LAN, the port name of the machine is displayed as "CNBJNP_xxxxxxxxxx". "xxxxxxxxxx" is the character string generated from the MAC address or a character string specified by the user when setting up the machine. • If the setting is incorrect: Reinstall the MP Drivers with the Setup CD-ROM or install them from our website. • Printing does not start even though the machine is connected to the computer using a USB cable and the port named "USBnnn" is selected: In Windows 8.1 or Windows 8, select My Printer on the Start screen to start My Printer. If My Printer is not displayed on the Start screen, select the Search charm, then search for " My Printer". Set the correct printer port on Diagnose and Repair Printer . Follow the on-screen instructions to set the correct printer port, then select your machine's name. In Windows 7, Windows Vista, or Windows XP, click Start and select All programs , Canon Utilities , Canon My Printer , Canon My Printer , then select Diagnose and Repair Printer . Follow the on- screen instructions to set the correct printer port, then select your machine's name. 939
If the problem is not resolved, reinstall the MP Drivers with the Setup CD-ROM or install them from our website.• Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the machine is used over LAN: Launch IJ Network Tool, and select "CNBJNP_xxxxxxxxxx" as you confirmed in step 4, then associate the port with the printer using Associate Port in the Settings menu. If the problem is not resolved, reinstall the MP Drivers with the Setup CD-ROM or install them from our website. Check8 Is the size of the print data extremely large? Click Print Options on the Page Setup sheet on the printer driver. Then, set Prevention of Print Data Loss in the displayed dialog to On. * When On is selected for Prevention of Print Data Loss , print quality may be reduced. Check9 Restart your computer if you are printing from the computer. 940