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Canon printer MAXIFY MB5020 User Manual

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    							Paper Jams
    When paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action
    described in the message.
    •
    When a Support Code and a message are displayed on the computer screen:
    •
    When a Support Code and a message are displayed on the touch screen:
    For details on how to remove the jammed paper, refer to Support Code List (When Paper Is Jammed) .
    Note
    •
    You can confirm the actions against errors with Support Codes on your computer or on the touch
    screen by searching a Support Code.
    Click Here to Search
    941 
    						
    							Paper Does Not Feed Properly/"No Paper" Error Occurs
    Check1 Make sure that paper is loaded.
    Loading Paper
    Check2 Make sure of the following when you load paper.
    •
    When loading two or more sheets of paper, flip through the paper before loading. In addition, when you load
    paper with some paper remaining in the cassette, flip through the remaining paper and the newly loaded
    paper before loading.
    •
    When loading two or more sheets of paper, align the edges of the sheets before loading.
    •
    When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load
    limit.
    However, proper feeding of paper may not be possible at this maximum capacity depending on the type of
    paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce
    the sheets of paper you load at a time to less than half of the paper load limit.
    •
    Always load the paper in portrait orientation, regardless of the printing orientation.
    Loading Paper
    Important
    •
    When loading paper in the cassette, slide the paper guide on the front side to align with the
    corresponding mark of page size. Load the paper with the print side facing DOWN, load the paper
    stack in the center of the cassette, then slide the paper guides to align with the both edges of the paper
    stack.
    Loading Paper
    Check3  Check to see if the paper you are printing on is not too thick or curled.
    Media Types You Cannot Use
    Check4 Make sure of the following when you load Hagakis or envelopes.
    •
    If a Hagaki is curled, it may not feed properly even though the paper stack does not exceed the paper load
    limit.
    Load Hagakis with a zip code column toward the far end of the cassette.
    •
    When printing on envelopes, refer to Loading Paper , and prepare the envelopes before printing.
    942 
    						
    							Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in
    landscape orientation, they will not feed properly.
    Check5  Confirm that the media type and the paper size settings correspond with the
    loaded paper.
    Check6  Clean the paper feed roller.
    Cleaning the Paper Feed Roller
    Note
    •
    Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.
    Check7 If two or more sheets of paper feed from the cassette at once, clean the inside
    of the cassette.
    For information on cleaning the inside of the cassette, refer to 
    Cleaning the Pad in the Cassette .
    If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues
    after removing the paper, contact the service center.
    943 
    						
    							Cannot Print Properly with Automatic Duplex Printing
    Check1 Is the setting for automatic duplex printing selected?
    Make sure that the  Duplex Printing and Automatic  check boxes are selected on the  Page Setup sheet in the
    printer driver setup window.
    Duplex Printing
    Check2  Make sure that the actual size of the paper is suitable for automatic duplex
    printing.
    The sizes of media suitable for automatic duplex printing are A4 and Letter.
    Load paper of suitable size, then tap  OK on the touch screen.
    Check3
     Make sure that the paper size setting is correct.
    Make sure that the paper size setting matches the actual size of the paper with a size suitable for automatic
    duplex printing.
    First, check the paper size setting in the application software you are printing from. Then, check the  Page Size setting on the  Page Setup sheet in the printer driver setup window.
    Note
    •
    Duplex printing may not be available depending on the version of the application software.
    Check4
     Make sure that the media type setting is correct.
    Make sure that the media type setting matches the actual size of the paper with a size suitable for automatic duplex printing.
    Make sure that the type of loaded paper is suitable for automatic duplex printing on the  Main sheet in the printer
    driver setup window.
    Note
    •
    To switch to manual duplex printing, follow the procedure below.
    Open the printer driver setup window, clear the  Automatic check box on the  Page Setup sheet, and
    reprint.
    When performing manual duplex printing, note the following.
    •
    If you are printing three or more pages of a document with manual duplex printing, one side of all
    sheets of paper will be printed first. Turn over the paper and reload the paper in the machine, and
    then the reverse side of all sheets of paper will be printed. Be careful not to change the order of
    paper in the stack.
    •
    The procedure for reversing the paper varies depending on the staple side and printing orientation. Follow the on-screen instructions.
    944 
    						
    							Copying/Printing Stops Before It Is Completed
    Check1 Is the paper loaded?
    Make sure that paper is loaded.
    If the machine has run out of paper, load paper.
    Check2  Do the printing documents have lots of photographs or illustrations?
    As printing large data such as photos or graphics takes time for the machine and the computer to process, the machine may appear to have stopped operating.
    In addition, when printing data that uses a large amount of ink continuously on plain paper, the machine maypause temporarily. In either case, wait until the process is complete.
    Note
    •
    If you are printing a document with a large printing area or printing multiple copies of a document, printing may pause to allow the ink to dry.
    Check3  Has the machine been printing continuously for a long period?
    If the machine has been printing continuously for a long time, the print head or other parts around it may overheat. The machine may stop printing at a line break for a period of time and then resume printing.
    In this case, wait for a while without operation. If the printing still does not resume, interrupt your print session at
    a convenient time and turn the machine off for at least 15 minutes.
    Caution
    •
    The print head and the surrounding area can become extremely hot inside the machine. Never touch the print head or nearby components.
    945 
    						
    							Problems with Printing Quality
    Print Results Not Satisfactory
    Ink Is Not Ejected
    946 
    						
    							Print Results Not Satisfactory
    If the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm the
    paper and print quality settings first.
    Check1  Do the page size and media type settings match the size and type of the loaded
    paper?
    When these settings are incorrect, you cannot obtain a proper print result. If you are printing a photograph or an illustration, incorrect paper type settings may reduce the quality of the
    printout color.
    Also, if you print with an incorrect paper type setting, the printed surface may be scratched.
    The method of confirming the paper and print quality settings differs depending on what you do with your
    machine.
    To copy by operating the machineConfirm by using the operation panel on the machine.
    Setting Items for Copying
    To print from your USB flash drive by operating the machineConfirm by using the operation panel on the machine.
    Setting Items for Photo Printing Using the Operation Panel of the
    Machine
    To print from a computerConfirm by using the printer driver.
    Printing with Easy Setup
    Check2  Make sure that the appropriate print quality is selected referring to the table in
    Check 1.
    Select a print quality option suitable for the paper and image for printing. If you notice blurs or uneven colors,
    increase the print quality setting and try printing again.
    Check3  If the problem is not resolved, there may be other causes.
    See also the sections below:
    Cannot Print to End of Job
    Part of the Page Is Not Printed
    No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks
    Lines Are Misaligned
    Line Does Not Print or Prints Partially
    Image Does Not Print or Prints Partially
    Printed Paper Curls or Has Ink Blots
    Paper Is Smudged/Printed Surface Is Scratched
    947 
    						
    							Back of the Paper Is Smudged
    Colors Are Uneven or Streaked948 
    						
    							Cannot Print to End of Job
    Check1 Select the setting not to compress the printing data.
    If you select the setting not to compress the printing data with an application software you are using, the printing result may be improved.
    Click  Print Options  on the Page Setup  sheet on the printer driver. Select the  Do not allow application
    software to compress print data  check box, then click OK.
    * Deselect the check box after printing is complete.
    Check2  Is the size of the print data extremely large?
    Click  Print Options  on the Page Setup  sheet on the printer driver. Then, set  Prevention of Print Data Loss in
    the displayed dialog to  On.
    * When  On is selected for  Prevention of Print Data Loss , print quality may be reduced.
    Check3
     Is the space of your computer's hard disk sufficient?
    Delete unnecessary files to free disk space.
    949 
    						
    							Part of the Page Is Not Printed
    Check When performing automatic duplex printing, the reason below is possible.
    When performing automatic duplex printing, the printable area at the top of the page will be 0.08 inches / 2 mm
    narrower than the usual.
    For this reason, the bottom of the page may not be printed. To prevent this, select the setting to reduce printing
    from the printer driver.
    Important
    •
    Reduced printing may affect the layout depending on your document.
    Apply the print setting specified with the application software if the software has a enlarge/reduce printing function.
    1.
    Open the printer driver setup window.
    How to Open the Printer Driver Setup Window
    2.
    Check the  Duplex Printing  check box in the  Page Setup sheet.
    3.
    Click Print Area Setup , then select Use reduced printing .
    950 
    						
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