Canon printer MAXIFY MB5020 User Manual
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No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks No Printing Results Printing Is Blurred Colors Are Wrong 951
White Streaks Check1 Did you confirm the paper and print quality settings? Print Results Not Satisfactory Check2 Check the status of ink tanks. Replace the ink tank if the ink has run out. Replacing an Ink Tank Check3 Print the Nozzle Check Pattern and perform any necessary maintenance operations such as Print Head Cleaning. Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles.Refer to When Printing Becomes Faint or Colors Are Incorrect for the Nozzle Check Pattern printing, Print Head Cleaning, and Print Head Deep Cleaning. • If the Nozzle Check Pattern is not printed correctly: Check to see if a particular color's ink tank is not empty. If the Nozzle Check Pattern is not printed correctly though ink is sufficient, perform the Print Head Cleaning and try printing the Nozzle Check Pattern again. • If the problem is not resolved after performing the Print Head Cleaning twice: Perform the Print Head Deep Cleaning. If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the machine and perform another Print Head Deep Cleaning after 24 hours. When you turn the machine off, do not unplug it from the power supply. • If the problem is not resolved after performing the Print Head Deep Cleaning twice: If Print Head Deep Cleaning does not resolve the problem, the print head may be damaged. Contact the service center. Check4 When using paper with one printable surface, make sure that the paper is loaded with the printable side facing down. Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality. Load paper with the printable side facing down. Refer to the instruction manual supplied with the paper for detailed information on the printable side. 952
•When copying, see also the sections below: Check5 Is the platen glass or the glass of ADF dirty? Clean the platen glass or the glass of ADF. Cleaning the Platen Glass and Document Cover Note • If the glass of ADF is dirty, black streaks appear on the paper as shown below. Check6 Check that the original is loaded correctly on the platen glass or in the ADF. Loading Originals Check7 Is the original document is loaded with the proper side facing up/down? When loading the original on the platen glass, the side to be copied should be face down. When loading the original in the ADF, the side to be copied should be face up. Check8 Did you copy a printout done by this machine? If you use a printout done by this machine as the original, print quality may be reduced depending on the condition of the original. Print from the machine directly, or reprint from the computer if you can reprint from it. 953
Lines Are Misaligned Check1 Did you confirm the paper and print quality settings? Print Results Not Satisfactory Check2 Perform Print Head Alignment. If printed lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note • If the problem is not resolved after performing the Print Head Alignment, perform Print Head Alignment manually referring to Aligning the Print Head Manually . Check3 Increase the print quality and try printing again. Increasing the print quality on the operation panel of the machine or in the printer driver may improve the print result. Check4 If lines are misaligned with manual duplex printing, perform automatic duplex printing. 954
Line Does Not Print or Prints Partially Check1 Is the Page Layout Printing performed or the Binding margin function used? When the Page Layout Printing or Binding margin function is being used, thin lines may not be printed. Try thickening the lines in the document. Check2 Is the size of the print data extremely large? Click Print Options on the Page Setup sheet on the printer driver. Then, set Prevention of Print Data Loss in the displayed dialog to On. * When On is selected for Prevention of Print Data Loss , print quality may be reduced. 955
Image Does Not Print or Prints Partially Check1 Select the setting not to compress the printing data. If you select the setting not to compress the printing data with an application software you are using, the printing result may be improved. Click Print Options on the Page Setup sheet on the printer driver. Select the Do not allow application software to compress print data check box, then click OK. * Deselect the check box after printing is complete. Check2 Is the size of the print data extremely large? Click Print Options on the Page Setup sheet on the printer driver. Then, set Prevention of Print Data Loss in the displayed dialog to On. * When On is selected for Prevention of Print Data Loss , print quality may be reduced. 956
Printed Paper Curls or Has Ink Blots Printed Paper Has Ink Blots Printed Paper Curls Check1 Did you confirm the paper and print quality settings? Print Results Not Satisfactory Check2 If the intensity is set high, reduce the intensity setting and try printing again. If you are using plain paper to print images with high intensity, the paper may absorb too much ink and become wavy, causing paper abrasion. • When printing from your computer You can confirm the intensity using the printer driver. Adjusting Intensity • When copying Setting Items for Copying Check3 Is Photo Paper used for printing photographs? When printing data with high color saturation such as photographs or images in deep color, we recommend using Photo Paper Plus Glossy II or other Canon speciality paper. Media Types You Can Use 957
Paper Is Smudged/Printed Surface Is Scratched Paper Is Smudged The Edges of Paper Are SmudgedPrinted Surface Is Smudged Printed Surface Is Scratched Check1 Did you confirm the paper and print quality settings? Print Results Not Satisfactory Check2 Is the appropriate type of paper used? Check to see if the paper you are printing on is suitable for your printing purpose. Media Types You Can Use Check3 Load the paper after correcting its curl. When using Photo Paper Plus Semi-gloss, even if the sheet is curled, load one sheet at a time as it is. If you roll up this paper to flatten, this may cause cracks on the surface of the paper and reduce the print quality. We recommend putting unused paper back into the package and keeping it on a level surface. • For Plain Paper Turn the paper over and reload it to print on the other side. • For Other Paper If the curl on the four corners of the paper is more than 0.1 inch / 3 mm (A) in height, the paper may be smudged or may not be fed properly. In such cases, follow the procedure described below to correct the paper curl. 958
1. Roll up the paper in the opposite direction to the paper curl as shown below. 2. Check that the paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note • Depending on the media type, the paper may be smudged or may not be fed properly even if it is not curled inward. In such cases, follow the procedure described below to curl the paper outward within 0.1 inch / 3 mm (B) in height before printing. This may improve the print result. (C) Printing side We recommend printing paper that has been curled outward one sheet at a time. Check4 Adjust the setting to prevent paper abrasion. Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the loaded paper. If you notice abrasion even with the media type set correctly to match the loaded paper, set the machine to prevent paper abrasion by using the operation panel or the computer. Print speed may be reduced if you apply the setting to prevent paper abrasion setting. * Readjust the setting not to prevent paper abrasion once printing is complete. If not, this setting remains enabled for all subsequent print jobs. • To set by using the operation panel Press the HOME button, select Setup, Device settings , and Print settings in this order, and then set Prevent paper abrasion to ON . Changing the Machine Settings Using the Operation Panel • To set by using your computer Open the printer driver setup window, and in Custom Settings in the Maintenance sheet, select the Prevent paper abrasion check box, and then click OK. To open the printer driver setup window, see How to Open the Printer Driver Setup Window . Check5 If the intensity is set high, reduce the intensity setting and try printing again. 959
If you are using plain paper to print images with high intensity, the paper may absorb too much ink and becomewavy, causing paper abrasion.• When printing from your computer Reduce the intensity setting in the printer driver and try printing again. 1. Open the printer driver setup window. How to Open the Printer Driver Setup Window 2. On the Main sheet, select Manual for Color/Intensity , and then click Set.... 3. Drag the Intensity slide bar on the Color Adjustment sheet to adjust the intensity. • When copying Setting Items for Copying Check6 Is printing performed beyond the recommended printing area? If you are printing beyond the recommended printing area of your printing paper, the lower edge of the paper may become stained with ink. Resize your original document in your application software. Printing Area Check7 Is the platen glass or the glass of ADF dirty? Clean the platen glass or the glass of ADF. Cleaning the Platen Glass and Document Cover Note • If the glass of ADF is dirty, black streaks appear on the paper as shown below. Check8 Is the paper feed roller dirty? Clean the paper feed roller. Cleaning the Paper Feed Roller Note • Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary. Check9 Is the inside of the machine dirty? When performing duplex printing, the inside of the machine may become stained with ink, causing the printout to become smudged. Perform the Bottom Plate Cleaning to clean the inside of the machine. Cleaning the Inside of the Machine (Bottom Plate Cleaning) 960