Canon printer MAXIFY MB5020 User Manual
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Cannot Connect to Computer with a USB Cable Properly Printing or Scanning Speed Is Slow/Hi-Speed USB Connection Does Not Work/"This device can perform faster" Message Is Displayed If your system environment is not fully compatible with Hi-Speed USB, the machine will operate at a lower speed provided under USB 1.1. In this case, the machine operates properly but printing or scanning speed may slow down due to communication speed. Check Check the following to make sure that your system environment supports Hi- Speed USB connection. • Does the USB port on your computer support Hi-Speed USB connection? • Does the USB cable or the USB hub support Hi-Speed USB connection? Be sure to use a certified Hi-Speed USB cable. We recommend that the cable is no longer than around 10 feet / 3 meters. • Does the operating system of your computer support Hi-Speed USB connection? Obtain and install the latest update for your computer. • Does the Hi-Speed USB driver operate properly? Obtain the latest version of the Hi-Speed USB driver compatible with your hardware and reinstall it on your computer. Important • For details on Hi-Speed USB of your system environment, contact the manufacturer of your computer, USB cable, or USB hub. 1001
Cannot Communicate with the Machine with USB Connection Check1 Make sure that the machine is turned on. Check2 Make sure that the USB cable is connected properly. See Connecting the Machine to the Computer Using a USB Cable to connect the USB cable properly. Check3 Do not start up IJ Network Tool while printing. Check4 Do not print while IJ Network Tool is running. Check5 Make sure that Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver. How to Open the Printer Driver Setup Window 1002
The Display on the Touch Screen Cannot Be Seen At All • If the POWER lamp is off: The machine is not powered on. Connect the power cord and press the ON button. • If the POWER lamp is lit: The touch screen may be in the screen-saver mode. Tap the touch screen. 1003
An Unintended Language Is Displayed on the Touch Screen Select the language you want to be displayed according to the following procedure. 1. Press the HOME button and wait for about 5 seconds. 2. Flick the HOME screen, then tap Setup . Using the Operation Panel 3. Tap Device settings . 4. Tap the fifth setting item from the top. 5. Tap the language for the touch screen. 1004
Print Head Holder Does Not Move to the Position for Replacing Important • The print head holder moves to the position for replacing only when an ink tank runs out of ink. If no ink tanks run out of ink, the print head holder does not move even though you open the front cover. Check1 Is the POWER lamp off? Check if the POWER lamp is lit. The print head holder will not move unless the power is on. If the POWER lamp is off, close the front cover and turn the machine on. While the POWER lamp is flashing, the machine is initializing. Wait until the POWER lamp stops flashing and remains lit, and then open the front cover again. Check2 Is an error message displayed on the touch screen? Close the front cover, follow the Support Code (error number) displayed in the error message to resolve the error, and then reopen it. For details on how to resolve the error, refer to Support Code List . Check3 Has the front cover been left open for 60 minutes or longer? If the front cover is left open for more than 60 minutes, the print head holder moves to the position to protect it to prevent the print head from drying out. Close and reopen the front cover to return the print head holder to the position for replacing. 1005
Printer Status Monitor Is Not Displayed Check Is the printer status monitor enabled? Make sure that Enable Status Monitor is selected on the Option menu of the printer status monitor. 1. Open the printer driver setup window. How to Open the Printer Driver Setup Window 2. On the Maintenance sheet, click View Printer Status . 3. Select Enable Status Monitor on the Option menu if it is not selected. 1006
Problems with Installation/Downloading Cannot Install the MP Drivers Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not Appear How to Update MP Drivers in Network Environment Uninstalling IJ Network Tool 1007
Cannot Install the MP Drivers • If the installation does not start even after the Setup CD-ROM is inserted into your computer'sdisc drive: Start the installation following the procedure below. 1. Select items as shown below. ◦ In Windows 8.1 or Windows 8, select the Explorer icon in Taskbar on Desktop , then select Computer from the list on the left. ◦ In Windows 7 or Windows Vista, click Start then Computer . ◦ In Windows Vista, click Start then Computer . ◦ In Windows XP, click Start then My Computer . 2. Double-click the CD-ROM icon on the displayed window. If the contents of the CD-ROM are displayed, double-click MSETUP4.EXE. If you cannot install the MP Drivers with the Setup CD-ROM, install them from our website. Note • If the CD-ROM icon is not displayed, try the following: • Remove the CD-ROM from your computer, then insert it again. • Restart your computer. If the icon is not yet displayed, try different discs and see if they are displayed. If other discs are displayed, there is a problem with the Setup CD-ROM. In this case, contact the service center. 1008
•If you are unable to proceed beyond the Printer Connection screen: Note • The printer is not detected. Check the connection. may be displayed depending on the computer you use. Check1 Make sure that the USB cable is securely plugged in to the machine and the computer. Check2 Follow the procedure below to connect the machine and the computer again. 1. Turn the machine off. 2. Unplug the USB cable from the machine and the computer, then connect it again. 3. Turn the machine on. Check3 If you cannot resolve the problem, follow the procedure below to reinstall the MP Drivers. 1. Click Cancel . 2. Click Start Over on the Installation Failure screen. 3. Click Exit on the "MAXIFY XXX" screen (where "XXX" is your machine's name), then remove the CD- ROM. 4. Turn the machine off. 5. Restart the computer. 6. Make sure that you have no application software running. 7. Insert the CD-ROM again, then install the MP Drivers. 1009
•In other cases: Reinstall the MP Drivers. If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then reinstall the MP Drivers. Deleting the Unnecessary MP Drivers If you reinstall the MP Drivers, install the MP Drivers with the Setup CD-ROM or install them from our website. Note • If the installer was forced to be terminated due to a Windows error, the system may be in an unstable condition and you may not be able to install the drivers. Restart your computer before reinstalling. 1010