Canon Maxify Mb5320 User Guide
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The Machine Cannot Be Detected in the Wired LAN Check1 Make sure that the machine is turned on. Check2 Is Change LAN in LAN settings under Device settings set to Disable LAN ? LAN settings Check3 Make sure that the LAN cable is connected properly. Make sure that the machine is connected to the router with the LAN cable. If the LAN cable is loose, connect the cable properly. If the LAN cable is connected to the WAN side of the router, connect the cable to the LAN side of the router. 941
Other Problems with Network Forgot an Access Point Name, SSID, or a Network Key The Message Is Displayed on the Computer Screen During Setup The Administrator Password Set to the Machine Was Forgotten Checking Information about the Network Packets Are Sent Steadily How to Restore the Machine's Network Settings to Factory Default 942
Forgot an Access Point Name, SSID, or a Network Key Cannot Connect with an Access Point to Which a WEP or WPA/WPA2 Key Is Set (You Forgot the WEP or WPA/WPA2 Key) How to Set an Encryption Key Cannot Connect with an Access Point to Which a WEP or WPA/WPA2 Key Is Set (You Forgot the WEP or WPA/WPA2 Key) For information on how to set up the access point, refer to the instruction manual provided with the access point or contact its manufacturer. Make sure that the computer and the access point can communicate with each other. After that, set up the machine to match the settings of the access point using IJ Network Tool. How to Set an Encryption Key For information on how to set up the access point, refer to the instruction manual provided with the access point or contact its manufacturer. Make sure that the computer and the access point can communicate with each other. After that, set up the machine to match the settings of the access point using IJ Network Tool. • When using WEP The key length, key format, the key to use (one of 1 to 4), and the authentication method must match among the access point, the machine, and the computer. In order to communicate with an access point that uses automatically generated WEP keys, you must configure the machine to use the key generated by the access point by entering it in hexadecimal format. Normally, select Auto for the authentication method. Otherwise, select Open System or Shared Key according to the setting of the access point. When the WEP Details screen appears after clicking Set on the Search screen, follow the on-screen instructions and set the key length, the key format, the key number, and the authentication to enter a WEP key. For details, see Changing the WEP Detailed Settings . • When using WPA/WPA2 The authentication method, passphrase, and dynamic encryption type must match on the access point, the machine, and the computer. Enter the passphrase configured on the access point (a sequence of between 8 and 63 alphanumeric characters, or a 64-character hexadecimal number). 943
Either TKIP (basic encryption) or AES (secure encryption) is selected automatically for the dynamic encryption method. For details, see Changing the WPA/WPA2 Detailed Settings . Note • This machine supports WPA/WPA2-PSK (WPA/WPA2-Personal) and WPA2-PSK (WPA2- Personal). 944
The Message Is Displayed on the Computer Screen During Setup The Enter Password Screen Is Displayed During Setup The Screen for Setting the Encryption Is Displayed After Selecting the Access Point in the Search Screen "You are connecting the machine to the non encrypted wireless network" Is Displayed The Enter Password Screen Is Displayed During Setup The following screen is displayed if an administrator password is set to the machine which has already been set up to use via a network. Enter the administrator password you have set. Note • An administrator password is already specified for the machine at the time of purchase. For details: About the Administrator Password For improving security, it is recommended to change the administrator password. Changing the Settings in the Admin Password Sheet The Screen for Setting the Encryption Is Displayed After Selecting the Access Point in the Search Screen This screen is displayed automatically if the selected access point is encrypted. In this case, configure the details to use the same encryption settings set to the access point. For information on the encryption settings, see Changing the Settings in the Wireless LAN Sheet . "You are connecting the machine to the non encrypted wireless network" Is Displayed 945
Security is not configured on the access point. The machine can still be used, so continue the setupprocedure to complete it. Important • If you connect to a network that is not protected with security measures, there is a risk of disclosing data such as your personal information to a third party. 946
The Administrator Password Set to the Machine Was Forgotten Initialize the machine settings. Select Reset all , then the administrator password reverts to the default. Reset setting After initializing the machine settings, perform setup with the Setup CD-ROM or perform it according to the instructions on our website. 947
Checking Information about the Network Checking the IP Address or the MAC Address of the Machine Checking the IP Address or the MAC Address of the Computer Checking If the Computer and the Machine, or Computer and the Access Point Can Communicate Checking the Network Setting Information Checking the IP Address or the MAC Address of the Machine To check the IP address or the MAC address of the machine, display the network setting information using the operation panel of the machine or print out the network setting information of the machine. LAN settings Printing Out Network Setting Information To display the network setting information using IJ Network Tool, select Network Information on the View menu. Canon IJ Network Tool Screen Checking the IP Address or the MAC Address of the Computer To check the IP address or MAC address assigned to the computer, follow the procedure below. 1. Select Command Prompt as shown below. • In Windows 8.1 or Windows 8, select Command Prompt from the Start screen. If Command Prompt is not displayed on the Start screen, select the Search charm, then search for " Command Prompt ". • In Windows 7, Windows Vista, or Windows XP, click Start > All Programs > Accessories > Command Prompt . 2. Enter "ipconfig/all" and press the Enter key. The IP addresses and the MAC addresses of the network devices installed on your computer are displayed. When the network device is not connected to the network, the IP address is not displayed. Checking If the Computer and the Machine, or Computer and the Access Point Can Communicate 948
To check that communication is available, perform the ping test.1. Select Command Prompt as shown below. • In Windows 8.1 or Windows 8, select Command Prompt from the Start screen. If Command Prompt is not displayed on the Start screen, select the Search charm, then search for " Command Prompt ". • In Windows 7, Windows Vista, or Windows XP, click Start > All Programs > Accessories > Command Prompt . 2. Type the ping command and the IP address of the target machine or the target access point, and then press the Enter key. ping XXX.XXX.XXX.XXX "XXX.XXX.XXX.XXX" is the IP address of the target device. If the communication is available, a message such as the following is displayed. Reply from XXX.XXX.XXX.XXX: bytes=32 time=10ms TTL=255 When Request timed out is displayed, the communication is not available. Checking the Network Setting Information To check the network setting information of the machine, display the network setting information using the operation panel of the machine or print out the network setting information of the machine. LAN settings Printing Out Network Setting Information 949
Packets Are Sent Steadily While IJ Network Scanner Selector EX is enabled, it periodically transmits packets to check whether it can communicate with the machine over the network. When using the computer in a network environment other than the one used to set up the machine, disable IJ Network Scanner Selector EX. To disable IJ Network Scanner Selector EX, right-click the icon on the notification area on the desktop, then select Disable Canon IJ Network Scanner Selector EX . 950