Canon Maxify Mb5320 User Guide
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Ink Remaining Level Is Not Displayed on Printer Status Monitor of the Machine Use the printer driver with bidirectional communication. Select Enable bidirectional support in the Ports sheet of the properties dialog box of the printer driver. How to Open the Printer Driver Setup Window 921
Printing Speed Is Slow Check1 The machine may be printing out a large job issued from another computer. Check2 When using wireless LAN, make sure that the radio status is good and adjust the installation positions while monitoring the radio status with IJ Network Tool. Monitoring Wireless Network Status Make sure that there is no barrier or obstacle between the access point and the machine. Wireless communication between different rooms or floors is generally poor. The metal, concrete, or timber including the metallic material, mud wall, or insulator may interrupt a wireless communication. If the machine cannot communicate with the computer over a wireless LAN for the wall material, place the machine and the computer in the same room or floor. Check3 Make sure that there is no source of interference in your vicinity. If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed nearby, the device may cause interference. Place the wireless station as far away from the interference source as possible. 922
Cannot Use the Machine on Replacing an Access Point or Changing Its settings When you replace an access point, perform network setup of the machine again. Perform network setup again with the Setup CD-ROM or perform it again according to the instructions on our website. If the problem is not resolved, see below. Cannot Communicate with the Machine After Applying MAC/IP Address Filtering or Entering an Encryption Key to the Access Point When Encryption Is Enabled, Cannot Communicate With the Machine After the Encryption Type Was Switched on the Access Point Cannot Communicate with the Machine After Applying MAC/IP Address Filtering or Entering an Encryption Key to the Access Point Check1 Confirm the access point setting. Refer to the instruction manual provided with the access point or contact its manufacturer to confirm the access point setting. Make sure that the computer and the access point can communicate with each other under this setting. Check2 If you are performing MAC address filtering or IP address filtering at the access point, confirm that the MAC address or IP address for both the computer or the network device and the machine are registered. Check3 If you are using a WEP or WPA/WPA2 key, make sure that the encryption key for the computer or the network device and the machine matches that set to the access point. Besides the WEP key itself, the key length, key format, the key ID to use, and the authentication method must match among the machine, the access point, and the computer. Normally, select Auto for the authentication method. If you want to specify the method manually, select Open System or Shared Key according to the setting of the access point. How to Set an Encryption Key 923
When Encryption Is Enabled, Cannot Communicate With the Machine After the Encryption Type Was Switched on the Access Point If the machine cannot communicate with the computer after the encryption type of the machine was switched, make sure that encryption types for the computer and the access point matches that set to the machine. Cannot Communicate with the Machine After Applying MAC/IP Address Filtering or Entering an Encryption Key to the Access Point 924
Cannot Detect a Machine on a Network Cannot Detect the Machine When Setting up Network Communication The Machine Cannot Be Detected in the Wireless LAN The Machine Cannot Be Detected in the Wired LAN Note • You cannot use the wireless LAN and the wired LAN at the same time. 925
Cannot Detect the Machine When Setting up Network Communication If the machine could not be detected on the network when setting up the network communication, confirmthe network settings before redetecting the machine. Cannot Detect the Machine during Wireless LAN Setup: Check 1 Cannot Detect the Machine during Wired LAN Setup: Check 1 Note • You can set up the network communication via USB. To set up via USB, select the Set up the network connection via USB check box on the Check Printer Settings screen and click Next. 926
Cannot Detect the Machine during Wireless LAN Setup: Check 1 Are the machine and network device (router, access point, etc.) turned on?Make sure that the machine is turned on. Confirming that the Power Is On Make sure that the network device (router, access point, etc.) is turned on. If the machine or the network device is turned off: Turn on the machine or the network device. After turning on the machine or the network device, it may take some time until ready for use. After a while just turning on the machine or the network device, click Redetect on the Check Printer Settings screen. When the machine is detected, follow the instructions on the screen to continue to set up the network communication. If the machine and the network device are turned on: If the machine could not be detected after clicking Redetect even when the machine and the network device are turned on, or when you have turned them on, go to check 2. Cannot Detect the Machine during Wireless LAN Setup: Check 2 927
Cannot Detect the Machine during Wireless LAN Setup: Check 2 Is the wireless LAN setting of the machine enabled?Make sure that the or icon below is displayed on the touch screen. If the icon is not displayed: The wireless LAN setting of the machine is disabled. Enable the wireless LAN setting of the machine.After enabling the wireless LAN setting, click Back to Top on the Check Printer Settings screen to try to set up the network communication from the beginning. If the icon is displayed: Go to check 3. Cannot Detect the Machine during Wireless LAN Setup: Check 3 928
Cannot Detect the Machine during Wireless LAN Setup: Check 3 Is the machine connected to the access point? By using the icon on the touch screen, make sure that the machine is connected to the access point. If the icon is displayed: The machine may be placed far away from the access point. Place the machine near the access point temporarily, then click Redetect on the Check Printer Settings screen. When the machine is detected, follow the instructions on the screen to continue to set up the network communication. If the machine cannot be detected, the machine is not connected to the access point. Connect the machine to the access point. Click Back to Top on the Check Printer Settings screen to try to set up the network communication from the beginning. If the icon is displayed: Go to check 4. Cannot Detect the Machine during Wireless LAN Setup: Check 4 929
Cannot Detect the Machine during Wireless LAN Setup: Check 4 Are the SSID of the access point connected to your computer and thatconnected to the machine the same? You can confirm the SSID of the access point connected to the machine on the touch screen. Select Setup on the HOME screen, then select Device settings > LAN settings > Confirm LAN settings > WLAN setting list . From your computer, you can confirm the SSID of the access point connected to your computer. In Windows 8.1, Windows 8, Windows 7, or Windows Vista, confirm the SSID from the wireless network communication icon of the notification area on the desktop. Note • If the SSID of the access point is not displayed on your computer, check the settings of your computer. If the SSIDs are different: Click Back to Top on the Check Printer Settings screen to try to set up the network communication from the beginning. When you try to set up, specify the same SSID of the access point for the machine and your computer. If the SSIDs are the same: Go to check 5. Cannot Detect the Machine during Wireless LAN Setup: Check 5 930