Canon Maxify Mb5320 User Guide
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Scanned Image Is Enlarged (Reduced) on the Computer Monitor Check 1 Change the display setting in the application. Refer to the application's manual for details. If you have any questions, contact the manufacturer of the application. Note • You cannot reduce the image size in Paint. To reduce the display size, open the images in an application. Check 2 Change the resolution setting in ScanGear (scanner driver) and scan again. The higher the resolution, the larger the resulting image will be. Resolution 1001
Software Problems The E-mail Client You Want to Use Does Not Appear in the Screen for Selecting an E-mail Client 1002
The E-mail Client You Want to Use Does Not Appear in the Screen for Selecting an E-mail Client Check Check that the e-mail client's MAPI is enabled. Refer to the e-mail client's manual for how to set MAPI. If the problem is not solved even when MAPI is enabled, select None (Attach Manually) in the screen for selecting an e-mail client, then manually attach the image to the outgoing e-mail. 1003
Problems with Faxing Problems Sending Faxes Problems Receiving Faxes Cannot Send a Fax Clearly Telephone Problems 1004
Problems Sending Faxes Cannot Send a Fax Cannot Perform Sequential Broadcasting by Redialing, or Cannot Dial by Entering the Numbers Errors Often Occur When You Send a Fax Cannot Send a Fax Check1 Is the power turned on? • You cannot send faxes if the power is turned off. Press the ON button to turn the power on. • If you unplugged the power cord without turning off the power (the POWER lamp is lit), reconnecting it turns on the power automatically. • If you unplugged the power cord after pressing the ON button to turn off the power (the POWER lamp is off), reconnect it, then press the ON button to turn on the power. • If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure is resolved. Important • Confirm that the POWER lamp is off before unplugging the power cord, then unplug the power cord. If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are deleted. For details on how to unplug the power cord, refer to Notice for Unplugging the Power Cord . Note • If the faxes stored in the machine's memory are deleted by a power failure or unplugging the power cord, the list of the faxes deleted from the machine's memory (MEMORY CLEAR REPORT) will be printed after turning the machine on. For details, see Summary of Reports and Lists . Check2 Is the document being sent from memory or the fax being received into memory? When the message for the transmission/reception is displayed on the Fax standby screen, a fax is being sent from/received into machine's memory. Wait until the transmission/reception is complete. Check3 Is the machine's memory full? Delete contents in memory, then send a fax again. Document Stored in Machine's Memory Check4 Is the telephone line type set correctly? Check the telephone line type setting and change it as necessary. Setting the Telephone Line Type 1005
Check5 Is Hook key setting set to Disable ? When you send a fax manually, dial the number with Enable selected for Hook key setting in Security control under FAX settings , or dial the number using the telephone connected to the machine. Security control Check6 Is Dial tone detect set to ON? Resend the fax after a while. If you still cannot send the fax, select OFF for Dial tone detect in Advanced FAX settings under FAX settings . Advanced FAX settings Check7 Is the fax number registered correctly in the machine's directory? Check the recipient's fax/telephone number, correct the fax/telephone number registered in the machine's directory, then send the document again. Changing Registered Information Note • You can check the registered information in the machine's directory by printing RECIPIENT TELEPHONE NUMBER LIST. Summary of Reports and Lists Check8 Does an error occur during transmission? • Ensure that a message is displayed on the Fax standby screen. When a message is displayed on the Fax standby screen, check the cause. A Message for Faxing Is Displayed on the Fax Standby Screen • Print ACTIVITY REPORT and check for an error. Summary of Reports and Lists Check9 Is the document loaded properly? Remove the document, then reload it on the platen glass or in the ADF. Loading Originals Check10 Does a printer error occur? Ensure that an error message is displayed on the touch screen. When an error message is displayed on the touch screen, check the cause. When the error message with the support code is displayed, refer to Support Code List . When the error message without the support code is displayed, refer to A Message Is Displayed . If you are in a hurry, press the Stop button to close the message, then send the fax. Check11 Is the telephone line connected correctly? Reconnect the telephone line cable to the telephone line jack. Basic Connection 1006
If the telephone line is connected correctly, there is a problem with your telephone line. Contact your telephone company and the manufacturer of your terminal adapter or telephone adapter. Cannot Perform Sequential Broadcasting by Redialing, or Cannot Dial by Entering the Numbers Check Have you already selected the recipient from the redial history, or already dialed a number by entering the fax/telephone numbers? You can dial one recipient by selecting from the redial history or by entering the fax/telephone numbers as therecipient of sequential broadcasting. If you already have dialed by selecting from the redial history or by entering the fax/telephone numbers, select the recipient from the machine's directory. Errors Often Occur When You Send a Fax Check Check the telephone line condition or the connection. If the telephone line or connection is poor, reducing the transmission start speed may correct the error. Reduce the transmission start speed on TX start speed in Adv. communication settings in Advanced FAX settings under FAX settings . Advanced FAX settings 1007
Problems Receiving Faxes Cannot Receive a Fax, Cannot Print a Fax Machine Does Not Switch Automatically between Voice and Fax Calls Quality of Received Fax is Poor Cannot Receive a Color Fax Errors Often Occur When You Receive a Fax Cannot Receive a Fax, Cannot Print a Fax Check1 Is the power turned on? • You cannot receive faxes if the power is turned off. Press the ON button to turn the power on. • If you unplugged the power cord without turning off the power (the POWER lamp is lit), reconnecting it turns on the power automatically. • If you unplugged the power cord after pressing the ON button to turn off the power (the POWER lamp is off), reconnect it, then press the ON button to turn on the power. • If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure is resolved. Important • Confirm that the POWER lamp is off before unplugging the power cord, then unplug the power cord. If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are deleted. For details on how to unplug the power cord, refer to Notice for Unplugging the Power Cord . Note • If the faxes stored in the machine's memory are deleted by a power failure or unplugging the power cord, the list of the faxes deleted from the machine's memory (MEMORY CLEAR REPORT) will be printed after turning the machine on. For details, see Summary of Reports and Lists . Check2 Is the machine's memory full? Print the received faxes stored in the machine's memory, save them on the USB flash drive, or forward them to the shared folder on the computer, then delete them from the machine's memory and have the sender resend the faxes. Document Stored in Machine's Memory Check3 Does an error occur during reception? • Ensure that a message is displayed on the Fax standby screen. When a message is displayed on the Fax standby screen, check the cause. A Message for Faxing Is Displayed on the Fax Standby Screen 1008
•Print ACTIVITY REPORT and check for an error. Summary of Reports and Lists Check4 Is the telephone line cable connected to the external device jack? Reconnect it to the telephone line jack. Basic Connection Check5 Is a different size of paper from that specified by Page size in FAX paper settings loaded? If a different size of paper from that specified by Page size is loaded for printing faxes, the received faxes will not be printed and will be stored in the machine's memory (Memory Reception). Load the same size of paper as that specified by Page size, tap OK on the touch screen. Check6 Is paper loaded? If paper is not loaded, received faxes will be stored in the machine's memory without being printed (Memory Reception). Load paper, then tap OK on the touch screen. Check7 Is the amount of remaining ink sufficient to print a fax? If the amount of remaining ink is insufficient to print, received faxes will be stored in the machine's memory without being printed (Memory Reception). Replace the ink tank, then print the faxes in the machine's memory. Document Stored in Machine's Memory Note • If the machine was receiving faxes in the fax mode, printing will start automatically after the ink tank isreplaced. Replacing an Ink Tank • When the machine receives black & white faxes in the machine's memory, if 2-sided is selected for 2- sidedPrintSetting in FAX paper settings , selecting 1-sided may print the faxes. • You can set the machine to forcibly print a received fax even if the ink has run out. Set Print when out of ink in Auto print settings under FAX settings to Print . However, part or all of the fax may not be printed since the ink has run out. Also, the contents of the fax will not be stored in the machine's memory. If the ink has already run out, we recommend that Do not print be selected for Received documents in Auto print settings under FAX settings to store the received fax in the machine's memory. After you replace the ink tank and select Print for Received documents in Auto print settings , the fax stored in the machine's memory will be printed automatically. Auto print settings Check8 Is the machine set to the appropriate receive mode? Check the receive mode setting and change it to a mode suited to your connection if necessary. Setting the Receive Mode Check9 Is FAX reception reject set to ON? Select OFF for FAX reception reject in Security control under FAX settings . 1009
For details on how to set, see Rejecting Fax Reception. Check10 Are there setting items set Reject in Caller rejection ? If you select Reject for any setting items in Caller rejection in Security control under FAX settings , the machine rejects calls for setting item selected Reject. For details on how to set, see Using the Caller ID Service to Reject Calls . Machine Does Not Switch Automatically between Voice and Fax Calls Check Is the receive mode set to FAX only mode? If FAX only mode is selected for Receive mode settings , there will be no automatic switching between voice and fax calls. Set the receive mode to TEL priority mode, DRPD *1, or Network switch *2. If the receive mode is TEL priority mode and an answering machine is connected to the machine, check whether a proper message is played back when the answering machine answers. Setting the Receive Mode *1 This setting is available only in the US and Canada. *2 This setting may not be available depending on the country or region of purchase. Quality of Received Fax is Poor Check1 Check the scan settings of the sender's fax machine. Ask the sender to adjust the scan settings of the fax machine. Check2 Is ECM RX set to OFF? Select ON for ECM RX in Adv. communication settings in Advanced FAX settings under FAX settings . If ECM RX is enabled, the sender's fax machine resends the fax after correcting errors automatically. Advanced FAX settings Check3 Is the sender's original document or scanning area of the sender's fax machine dirty? The image quality of the fax is mainly determined by the sender's fax machine. Contact the sender and ask the sender to check whether the scanning area of the fax machine is dirty. Check4 Is ECM transmission/reception enabled although the line/connection is poor, or is the sender's fax machine compatible with ECM? 1010