Canon Maxify Mb5320 User Guide
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Troubleshooting Problems Sending Faxes (Fax Driver) Check 1 Is the power turned on? You cannot send faxes if the power is turned off. Press the ON button to turn the power on. If you disconnected the power cord without turning off the power (one of the buttons on the operation panel is lit), reconnecting it turns on the power. If you disconnected the power cord after pressing the ON button to turn off the power (no buttons on the operation panel are lit), reconnect it, then press the ON button to turn on the power. If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure is resolved. Important • Confirm that all lamps on the operation panel are off before unplugging the power cord, then unplug the power cord. If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are deleted. Note • If the faxes stored in the machine's memory are deleted by a power failure or unplugging the power cord, the list of the faxes deleted from the machine's memory will be printed after turning the machine on. Check 2 Is a document being sent from memory or a fax being received into memory? When the message for the transmission/reception is displayed on the machine's LCD (Liquid Crystal Display) monitor, a fax is being sent from/received into machine's memory. Wait until the transmission/reception is complete. Check 3 Is the telephone line type set correctly? Check the telephone line type setting and change it as necessary. Check 4 Is Dial tone detect set to ON? Resend the fax after a while. If you still cannot send the fax, select OFF for Dial tone detect in Advanced FAX settings under FAX settings . Check 5 Is the recipient's fax number correct? Check the recipient's fax number, then send the document again. Sending a FAX (Fax Driver) Note • For details on how to change the recipients registered in the address book, see "Edit or Remove a Recipient from an Address Book (Fax Driver) ." Check 6 Does an error occur during transmission? Check if a message is displayed in the computer screen. If displayed, check the message, then resolve the error. 911
Check 7 Does a printer error occur? Check if a message is displayed on the LCD monitor. If a support code is displayed, see "Support Code List" for your model from Home of the Online Manual. If no support code is displayed, see "A Message Is Displayed" for your model from Home of the Online Manual. If you are in a hurry, press the Stop button to close the message, then send the fax. Check 8 Is the telephone line connected correctly? Reconnect the telephone line cable to the telephone line jack. If the telephone line is connected correctly, then there is a problem with your telephone line. Contact your telephone company and the manufacturer of your terminal adapter or telephone adapter. 912
General Notes (Fax Driver)This fax driver is subject to the following restrictions. Keep the following points in mind when using the faxdriver.• The fax driver may not work correctly when sending a Microsoft Excel 2002 document as a fax with theAllow A4/Letter Paper Resizing option checked in Microsoft Excel 2002. Follow the instructions below to solve the problem: 1. Click Options... from the Tools menu. 2. Uncheck the Allow A4/Letter Paper Resizing option on the International tab. • When using a network compatible printer, you cannot send faxes from multiple computers at the same time. If you try to send a fax from a computer while a fax is being sent from another computer, a message appears and your fax cannot be sent. Make sure that a fax is not being sent from another computer. • If you assign the fax driver to the Bluetooth port, you cannot send a fax from the computer. • You can use the following characters for Fax Number: CharacterExplanation0 - 9 * #For use in telephone and fax numbers., pTo place a pause between numbers.PTo place a pause at the end of a sequence of numbers.TNumbers after the T will be sent as a tone signal.+ - ( ), spaceTo make the number easier to read. You cannot insert a space at the front of a number. *You cannot use ".", "R", "M", or "E". • You can enter the following number of characters in Recipient Name and Fax Number . Recipient Name : Up to 16 characters Fax Number : Up to 60 characters * The number of characters you can enter differs in some regions. • The fax driver does not work correctly if you uncheck the Enable printer pooling option on the Ports tab of the Canon XXX series FAX Properties dialog box (where "XXX" is the model name). Check that the option is checked. For details on how to open the Canon XXX series FAX Properties dialog box, see " Opening the Properties Dialog Box of the Fax Driver from the Fax/Printer Icon ." 913
Troubleshooting The Machine Cannot Be Powered On Printing Does Not Start Paper Does Not Feed Properly/"No Paper" Error Occurs Print Results Not Satisfactory Ink Is Not Ejected Paper Jams If an Error Occurs Problems Sending Faxes Problems Receiving Faxes Search Each Function Problems with Network Communication Problems with Printing Problems with Printing Quality Problems with Scanning Problems with Faxing Problems with the Machine Problems with Installation/Downloading About Errors/Messages Displayed If You Cannot Resolve the Problem 914
Problems with Network Communication Problems with the Machine While Using with Network Cannot Detect a Machine on a Network Other Problems with Network 915
Problems with the Machine While Using with Network The Machine Stopped Working Suddenly Ink Remaining Level Is Not Displayed on Printer Status Monitor of the Machine Printing Speed Is Slow Cannot Use the Machine on Replacing an Access Point or Changing Its settings 916
The Machine Stopped Working Suddenly Cannot Communicate with the Machine After the Network Settings Are Changed Cannot Communicate with the Machine over the Wireless LAN Cannot Communicate with the Machine Using the Access Point Mode Cannot Communicate with the Machine over the Wired LAN Cannot Print, Scan, or Fax from a Computer Connected to the Network Cannot Communicate with the Machine After the Network Settings Are Changed It may take a while for the computer to obtain the IP address, or you may need to restart your computer. Search for the machine again after confirming a valid IP address is assigned to the computer. Cannot Communicate with the Machine over the Wireless LAN Check1 Make sure that the machine is turned on. Check2 Make sure that the network settings in the machine are identical with those of the access point. Refer to the instruction manual provided with the access point or contact its manufacturer to check the access point settings, and then modify the machine settings. How to Set an Encryption Key Check3 Make sure that the machine is not placed far away from the access point. The access point is located indoors within the effective range for wireless communication. Locate the machine within 164 ft. / 50 m from the access point. Check4 Make sure that there is no obstruction. Wireless communication between different rooms or floors is generally poor. Adjust the location of the devices. Check5 Make sure that there is no source of radio wave interference in your vicinity. If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed nearby, the device may cause interference. Place the wireless station as far away from the interference source as possible. Check6 Make sure that the network settings of the computer are correct. 917
For the procedures to connect a network device to the computer and set them up, refer to the instructionmanual of your network device or contact its manufacturer.
Check7 Make sure that the radio status is good and adjust the installation positions
while monitoring the radio status with IJ Network Tool.
Monitoring Wireless Network Status
Check8 Make sure that a valid wireless channel is used.
The wireless channel to be used may be limited depending on wireless network devices installed in the
computer. Refer to the instruction manual provided with your computer or your wireless network device to
specify the valid wireless channel.
Check9 Make sure that the channel confirmed in Check 8 can communicate with the
computer.
If not, change the channel set to the access point.
Check10 Make sure that the firewall of the security software is disabled.
If the firewall function of your security software is turned on, a message may appear warning that Canon
software is attempting to access the network. If the warning message appears, set the security software to
always allow access.
If using any programs that switch the network environment, check their settings. Some programs will enable a
firewall by default.
Check11 When using a router, connect the machine and computer to the LAN side
(same network segment).
If the problem is not resolved, perform setup with the Setup CD-ROM or perform it according to the instructions on our website.
•
For placement:
Make sure that there is no barrier or obstacle between the access point and the machine.
Note
•
When you connect the machine to a Windows XP computer by cableless setup: Follow the procedure below to perform settings of the machine and the computer.
1.
Enable the access point mode of the machine.
2.
Right-click the Wireless Network Connections icon on the notification area on the desktop,
then click View Available Wireless Networks .
3.
Select the network name on the screen displayed, then click Connect.
Select "XXXXXX-MBXXXXseries" ("XX" represents alphanumeric characters.) as the network
name.
4.
Enter the network key on the screen displayed, then click Connect.
As a default, the serial number of the machine is used as a network key. Confirm the serial number on the rear of the machine.
5.
Perform setup with the Setup CD-ROM or perform it according to the instructions on our website.
918
Cannot Communicate with the Machine Using the Access Point Mode Check1 Make sure that the machine is turned on. Check2 Is Change LAN in LAN settings under Device settings set to Disable LAN , Wireless LAN active , or Wired LAN active ? Select Access point mode active . Check3 Is the machine selected to connect external communication devices (e.g. computers, smartphones, or tablets)? Select an access point name (SSID) specified for the machine as a destination for external communicationdevices. Check4 Enter a password if you specify it for the machine. Check5 Make sure that external communication devices are not placed far away from the machine. Do not locate external communication devices too far away from the machine. Check6 Make sure that there is no obstruction. Wireless communication between different rooms or floors is generally poor. Adjust the location of the devices. Check7 Make sure that there is no source of radio wave interference in your vicinity. If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed nearby, the device may cause interference. Place the wireless station as far away from the interference source as possible. Check8 Are you trying to connect 6 devices or more? You can connect up to 5 devices using the access point mode. Cannot Communicate with the Machine over the Wired LAN Check1 Make sure that the machine is turned on. Check2 Make sure that the LAN cable is connected properly. Make sure that the machine is connected to the router with the LAN cable. If the LAN cable is loose, connect the cable properly. If the LAN cable is connected to the WAN side of the router, connect the cable to the LAN side of the router. 919
If the problem is not resolved, perform setup with the Setup CD-ROM or perform it according to theinstructions on our website. Cannot Print, Scan, or Fax from a Computer Connected to the Network Check1 Make sure that the network settings of the computer are correct. For the procedures to set up the computer, refer to the instruction manual of your computer or contact its manufacturer. Check2 If the MP Drivers are not installed, install them. Install the MP Drivers with the Setup CD-ROM or install them from our website. Check3 When using wireless LAN, make sure that access control is not set to the access point. For the procedures to connect an access point and set it up, refer to the instruction manual of your access point or contact its manufacturer. Note • To check the MAC address or the IP address of the computer, see Checking the IP Address or the MAC Address of the Computer . 920