Canon Maxify Mb5020 User Guide
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If the problem is not resolved, reinstall the MP Drivers with the Setup CD-ROM or install them from our website.• Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the machine is used over LAN: Launch IJ Network Tool, and select "CNBJNP_xxxxxxxxxx" as you confirmed in step 4, then associate the port with the printer using Associate Port in the Settings menu. If the problem is not resolved, reinstall the MP Drivers with the Setup CD-ROM or install them from our website. Check8 Is the size of the print data extremely large? Click Print Options on the Page Setup sheet on the printer driver. Then, set Prevention of Print Data Loss in the displayed dialog to On. * When On is selected for Prevention of Print Data Loss , print quality may be reduced. Check9 Restart your computer if you are printing from the computer. 941
Paper Jams When paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. • When a Support Code and a message are displayed on the computer screen: • When a Support Code and a message are displayed on the touch screen: For details on how to remove the jammed paper, refer to Support Code List (When Paper Is Jammed) . Note • You can confirm the actions against errors with Support Codes on your computer or on the touch screen by searching a Support Code. Click Here to Search 942
Paper Does Not Feed Properly/"No Paper" Error Occurs Check1 Make sure that paper is loaded. Loading Paper Check2 Make sure of the following when you load paper. • When loading two or more sheets of paper, flip through the paper before loading. In addition, when you load paper with some paper remaining in the cassette, flip through the remaining paper and the newly loaded paper before loading. • When loading two or more sheets of paper, align the edges of the sheets before loading. • When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load limit. However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce the sheets of paper you load at a time to less than half of the paper load limit. • Always load the paper in portrait orientation, regardless of the printing orientation. Loading Paper Important • When loading paper in the cassette, slide the paper guide on the front side to align with the corresponding mark of page size. Load the paper with the print side facing DOWN, load the paper stack in the center of the cassette, then slide the paper guides to align with the both edges of the paper stack. Loading Paper Check3 Check to see if the paper you are printing on is not too thick or curled. Media Types You Cannot Use Check4 Make sure of the following when you load Hagakis or envelopes. • If a Hagaki is curled, it may not feed properly even though the paper stack does not exceed the paper load limit. Load Hagakis with a zip code column toward the far end of the cassette. • When printing on envelopes, refer to Loading Paper , and prepare the envelopes before printing. 943
Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly. Check5 Confirm that the media type and the paper size settings correspond with the loaded paper. Check6 Clean the paper feed roller. Cleaning the Paper Feed Roller Note • Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary. Check7 If two or more sheets of paper feed from the cassette at once, clean the inside of the cassette. For information on cleaning the inside of the cassette, refer to Cleaning the Pad in the Cassette . If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center. 944
Cannot Print Properly with Automatic Duplex Printing Check1 Is the setting for automatic duplex printing selected? Make sure that the Duplex Printing and Automatic check boxes are selected on the Page Setup sheet in the printer driver setup window. Duplex Printing Check2 Make sure that the actual size of the paper is suitable for automatic duplex printing. The sizes of media suitable for automatic duplex printing are A4 and Letter. Load paper of suitable size, then tap OK on the touch screen. Check3 Make sure that the paper size setting is correct. Make sure that the paper size setting matches the actual size of the paper with a size suitable for automatic duplex printing. First, check the paper size setting in the application software you are printing from. Then, check the Page Size setting on the Page Setup sheet in the printer driver setup window. Note • Duplex printing may not be available depending on the version of the application software. Check4 Make sure that the media type setting is correct. Make sure that the media type setting matches the actual size of the paper with a size suitable for automatic duplex printing. Make sure that the type of loaded paper is suitable for automatic duplex printing on the Main sheet in the printer driver setup window. Note • To switch to manual duplex printing, follow the procedure below. Open the printer driver setup window, clear the Automatic check box on the Page Setup sheet, and reprint. When performing manual duplex printing, note the following. • If you are printing three or more pages of a document with manual duplex printing, one side of all sheets of paper will be printed first. Turn over the paper and reload the paper in the machine, and then the reverse side of all sheets of paper will be printed. Be careful not to change the order of paper in the stack. • The procedure for reversing the paper varies depending on the staple side and printing orientation. Follow the on-screen instructions. 945
Copying/Printing Stops Before It Is Completed Check1 Is the paper loaded? Make sure that paper is loaded. If the machine has run out of paper, load paper. Check2 Do the printing documents have lots of photographs or illustrations? As printing large data such as photos or graphics takes time for the machine and the computer to process, the machine may appear to have stopped operating. In addition, when printing data that uses a large amount of ink continuously on plain paper, the machine maypause temporarily. In either case, wait until the process is complete. Note • If you are printing a document with a large printing area or printing multiple copies of a document, printing may pause to allow the ink to dry. Check3 Has the machine been printing continuously for a long period? If the machine has been printing continuously for a long time, the print head or other parts around it may overheat. The machine may stop printing at a line break for a period of time and then resume printing. In this case, wait for a while without operation. If the printing still does not resume, interrupt your print session at a convenient time and turn the machine off for at least 15 minutes. Caution • The print head and the surrounding area can become extremely hot inside the machine. Never touch the print head or nearby components. 946
Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected 947
Print Results Not Satisfactory If the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm the paper and print quality settings first. Check1 Do the page size and media type settings match the size and type of the loaded paper? When these settings are incorrect, you cannot obtain a proper print result. If you are printing a photograph or an illustration, incorrect paper type settings may reduce the quality of the printout color. Also, if you print with an incorrect paper type setting, the printed surface may be scratched. The method of confirming the paper and print quality settings differs depending on what you do with your machine. To copy by operating the machineConfirm by using the operation panel on the machine. Setting Items for Copying To print from your USB flash drive by operating the machineConfirm by using the operation panel on the machine. Setting Items for Photo Printing Using the Operation Panel of the Machine To print from a computerConfirm by using the printer driver. Printing with Easy Setup Check2 Make sure that the appropriate print quality is selected referring to the table in Check 1. Select a print quality option suitable for the paper and image for printing. If you notice blurs or uneven colors, increase the print quality setting and try printing again. Check3 If the problem is not resolved, there may be other causes. See also the sections below: Cannot Print to End of Job Part of the Page Is Not Printed No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks Lines Are Misaligned Line Does Not Print or Prints Partially Image Does Not Print or Prints Partially Printed Paper Curls or Has Ink Blots Paper Is Smudged/Printed Surface Is Scratched 948
Back of the Paper Is Smudged Colors Are Uneven or Streaked949
Cannot Print to End of Job Check1 Select the setting not to compress the printing data. If you select the setting not to compress the printing data with an application software you are using, the printing result may be improved. Click Print Options on the Page Setup sheet on the printer driver. Select the Do not allow application software to compress print data check box, then click OK. * Deselect the check box after printing is complete. Check2 Is the size of the print data extremely large? Click Print Options on the Page Setup sheet on the printer driver. Then, set Prevention of Print Data Loss in the displayed dialog to On. * When On is selected for Prevention of Print Data Loss , print quality may be reduced. Check3 Is the space of your computer's hard disk sufficient? Delete unnecessary files to free disk space. 950