Canon Maxify Mb5020 User Guide
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Error Message Appears and the ScanGear (Scanner Driver) ScreenDoes Not Appear Check 1 Make sure that your scanner or printer is turned on. Check 2 Turn off your scanner or printer, then reconnect the USB cable and replug the power cord. Check 3 Connect the USB cable to a different USB port on the computer. Check 4 If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer. Check 5 Make sure that MP Drivers is installed. If not installed, install MP Drivers from the Setup CD-ROM or the web page. Check 6 Select your scanner or printer on the application's menu. Note • The operation may differ depending on the application. Check 7 Make sure that the application supports TWAIN. You cannot start ScanGear (scanner driver) from applications not supporting TWAIN. Check 8 Exit ScanGear if it is running on another application. 971
Cannot Scan Multiple Items at One Time Check 1 Make sure that the items are placed correctly. Placing Items (When Scanning from a Computer) Check 2 Check if you can properly scan one item. Some applications do not support multiple image scanning. In that case, scan each item individually. 972
Slow Scanning Speed Check 1 To view the image on a monitor, set the output resolution to around 150 dpi. To print, set it to around 300 dpi. Resolution Check 2 Set Fading Correction , Grain Correction , etc. to None. Refer to "Image Settings" for your model from Home of the Online Manual for details. Check 3 In IJ Scan Utility, deselect the Correct slanted text document / Detect the orientation of text document and rotate image checkbox and scan again. Settings (Document Scan) Dialog Box Settings (Custom Scan) Dialog Box 973
"There is not enough memory." Message Is Displayed Check 1 Exit other applications and try again. Check 2 Reduce the resolution or output size and scan again. Resolution 974
Computer Stops Operating during Scanning Check 1 Restart the computer, reduce the output resolution in ScanGear (scanner driver) and scan again. Refer to "Output Settings" for your model from Home of the Online Manual for details. Check 2 Delete unnecessary files to obtain sufficient free hard disk space, then scan again. Error message may appear if there is not enough hard disk space to scan and save, when the image size is too large (such as when scanning a large item at high resolution). Check 3 In Folder to Save Temporary Files of IJ Scan Utility, specify a folder on a drive with sufficient free space. Settings (General Settings) Dialog Box Check 4 Multiple devices may be connected to USB ports. Disconnect devices other than your scanner or printer. 975
Scanner Does Not Work after Upgrading Windows Check Disconnect the USB cable, then uninstall (delete) and reinstall MP Drivers and IJ Scan Utility. Step 1: Uninstall MP Drivers. Refer to "Deleting the Unnecessary MP Drivers" for your model from Home of the Online Manual for how to delete MP Drivers. Step 2: Uninstall IJ Scan Utility. • Windows 8.1 / Windows 8: 1. Click the Settings charm > Control Panel > Programs > Programs and Features . 2. Double-click Canon IJ Scan Utility . 3. When a confirmation appears, click Yes. 4. When uninstallation is complete, click OK. IJ Scan Utility is deleted. Note • In Windows 8.1 and Windows 8, a confirmation/warning dialog box may appear when installing, uninstalling, or starting up software. This dialog box appears when administrative rights are required to perform a task. If you are logged on to an administrator account, follow the on-screen instructions. • Windows 7 / Windows Vista: 1. From the Start menu, select Control Panel > Programs > Programs and Features . 2. Double-click Canon IJ Scan Utility . 3. When a confirmation appears, click Yes. 4. When uninstallation is complete, click OK. IJ Scan Utility is deleted. Note • In Windows 7 and Windows Vista, a confirmation/warning dialog box may appear when installing, uninstalling, or starting up software. This dialog box appears when administrative rights are required to perform a task. If you are logged on to an administrator account, follow the on-screen instructions. • Windows XP: 1. From the Start menu, select Control Panel > Add or Remove Programs . 2. Select Canon IJ Scan Utility , then click Change/Remove . 3. When a confirmation appears, click Yes. 4. When uninstallation is complete, click OK. IJ Scan Utility is deleted. 976
Step 3: Reinstall MP Drivers and IJ Scan Utility. Reinstall MP Drivers and IJ Scan Utility from the Setup CD-ROM or the web page. 977
Scanned Image Does Not Open Check If the data format is not supported by the application, scan the image again and select a popular data format such as JPEG when saving it. Refer to the application's manual for details. If you have any questions, contact the manufacturer of the application. 978
Scan Results Not Satisfactory Moire Appears in Scan Results Scan Quality (Image Displayed on the Monitor) Is Poor Scanned Image Is Surrounded by Extra White Areas Cannot Scan at the Correct Size Position or Size of the Image Cannot be Detected Correctly When Scanning from the Operation Panel Item Is Placed Correctly, but the Scanned Image Is Slanted Scanned Image Is Enlarged (Reduced) on the Computer Monitor 979
Moire Appears in Scan Results Check 1 Increase the scanning resolution. Resolution Check 2 Take the following measures and scan again. • Set one of the following settings in the Settings (Document Scan) dialog box, Settings (Custom Scan) dialog box, Settings (Scan and Stitch) dialog box, Settings (OCR) dialog box or Settings (E-mail) dialog box of IJ Scan Utility, then scan from the IJ Scan Utility main screen. ◦ Set Select Source to Magazine and set Color Mode to Color ◦ Select the Reduce moire checkbox in Image Processing Settings Settings (Document Scan) Dialog Box Settings (Custom Scan) Dialog Box Settings (Scan and Stitch) Dialog Box Settings (OCR) Dialog Box Settings (E-mail) Dialog Box • On the Basic Mode tab of ScanGear (scanner driver), select Magazine (Color) in Select Source . Refer to "Basic Mode Tab" for your model from Home of the Online Manual for details. • On the Advanced Mode tab of ScanGear, set Descreen in Image Settings to ON . Refer to "Image Settings" for your model from Home of the Online Manual for details. Note • If moire appears when you scan a digital print photo, take the above measures and scan again. 980