Canon Maxify Mb5020 User Guide
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Problems Sending Faxes Cannot Send a Fax Cannot Perform Sequential Broadcasting by Redialing, or Cannot Dial by Entering the Numbers Errors Often Occur When You Send a Fax Cannot Send a Fax Check1 Is the power turned on? • You cannot send faxes if the power is turned off. Press the ON button to turn the power on. • If you unplugged the power cord without turning off the power (the POWER lamp is lit), reconnecting it turns on the power automatically. • If you unplugged the power cord after pressing the ON button to turn off the power (the POWER lamp is off), reconnect it, then press the ON button to turn on the power. • If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure is resolved. Important • Confirm that the POWER lamp is off before unplugging the power cord, then unplug the power cord. If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are deleted. For details on how to unplug the power cord, refer to Notice for Unplugging the Power Cord . Note • If the faxes stored in the machine's memory are deleted by a power failure or unplugging the power cord, the list of the faxes deleted from the machine's memory (MEMORY CLEAR REPORT) will be printed after turning the machine on. For details, see Summary of Reports and Lists . Check2 Is the document being sent from memory or the fax being received into memory? When the message for the transmission/reception is displayed on the Fax standby screen, a fax is being sent from/received into machine's memory. Wait until the transmission/reception is complete. Check3 Is the machine's memory full? Delete contents in memory, then send a fax again. Document Stored in Machine's Memory Check4 Is the telephone line type set correctly? Check the telephone line type setting and change it as necessary. Setting the Telephone Line Type 991
Check5 Is Hook key setting set to Disable ? When you send a fax manually, dial the number with Enable selected for Hook key setting in Security control under FAX settings , or dial the number using the telephone connected to the machine. Security control Check6 Is Dial tone detect set to ON? Resend the fax after a while. If you still cannot send the fax, select OFF for Dial tone detect in Advanced FAX settings under FAX settings . Advanced FAX settings Check7 Is the fax number registered correctly in the machine's directory? Check the recipient's fax/telephone number, correct the fax/telephone number registered in the machine's directory, then send the document again. Changing Registered Information Note • You can check the registered information in the machine's directory by printing RECIPIENT TELEPHONE NUMBER LIST. Summary of Reports and Lists Check8 Does an error occur during transmission? • Ensure that a message is displayed on the Fax standby screen. When a message is displayed on the Fax standby screen, check the cause. A Message for Faxing Is Displayed on the Fax Standby Screen • Print ACTIVITY REPORT and check for an error. Summary of Reports and Lists Check9 Is the document loaded properly? Remove the document, then reload it on the platen glass or in the ADF. Loading Originals Check10 Does a printer error occur? Ensure that an error message is displayed on the touch screen. When an error message is displayed on the touch screen, check the cause. When the error message with the support code is displayed, refer to Support Code List . When the error message without the support code is displayed, refer to A Message Is Displayed . If you are in a hurry, press the Stop button to close the message, then send the fax. Check11 Is the telephone line connected correctly? Reconnect the telephone line cable to the telephone line jack. Basic Connection 992
If the telephone line is connected correctly, there is a problem with your telephone line. Contact your telephone company and the manufacturer of your terminal adapter or telephone adapter. Cannot Perform Sequential Broadcasting by Redialing, or Cannot Dial by Entering the Numbers Check Have you already selected the recipient from the redial history, or already dialed a number by entering the fax/telephone numbers? You can dial one recipient by selecting from the redial history or by entering the fax/telephone numbers as therecipient of sequential broadcasting. If you already have dialed by selecting from the redial history or by entering the fax/telephone numbers, select the recipient from the machine's directory. Errors Often Occur When You Send a Fax Check Check the telephone line condition or the connection. If the telephone line or connection is poor, reducing the transmission start speed may correct the error. Reduce the transmission start speed on TX start speed in Adv. communication settings in Advanced FAX settings under FAX settings . Advanced FAX settings 993
Problems Receiving Faxes Cannot Receive a Fax, Cannot Print a Fax Machine Does Not Switch Automatically between Voice and Fax Calls Quality of Received Fax is Poor Cannot Receive a Color Fax Errors Often Occur When You Receive a Fax Cannot Receive a Fax, Cannot Print a Fax Check1 Is the power turned on? • You cannot receive faxes if the power is turned off. Press the ON button to turn the power on. • If you unplugged the power cord without turning off the power (the POWER lamp is lit), reconnecting it turns on the power automatically. • If you unplugged the power cord after pressing the ON button to turn off the power (the POWER lamp is off), reconnect it, then press the ON button to turn on the power. • If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure is resolved. Important • Confirm that the POWER lamp is off before unplugging the power cord, then unplug the power cord. If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are deleted. For details on how to unplug the power cord, refer to Notice for Unplugging the Power Cord . Note • If the faxes stored in the machine's memory are deleted by a power failure or unplugging the power cord, the list of the faxes deleted from the machine's memory (MEMORY CLEAR REPORT) will be printed after turning the machine on. For details, see Summary of Reports and Lists . Check2 Is the machine's memory full? Print the received faxes stored in the machine's memory, save them on the USB flash drive, or forward them to the shared folder on the computer, then delete them from the machine's memory and have the sender resend the faxes. Document Stored in Machine's Memory Check3 Does an error occur during reception? • Ensure that a message is displayed on the Fax standby screen. When a message is displayed on the Fax standby screen, check the cause. A Message for Faxing Is Displayed on the Fax Standby Screen 994
•Print ACTIVITY REPORT and check for an error. Summary of Reports and Lists Check4 Is the telephone line cable connected to the external device jack? Reconnect it to the telephone line jack. Basic Connection Check5 Is a different size of paper from that specified by Page size in FAX paper settings loaded? If a different size of paper from that specified by Page size is loaded for printing faxes, the received faxes will not be printed and will be stored in the machine's memory (Memory Reception). Load the same size of paper as that specified by Page size, tap OK on the touch screen. Check6 Is paper loaded? If paper is not loaded, received faxes will be stored in the machine's memory without being printed (Memory Reception). Load paper, then tap OK on the touch screen. Check7 Is the amount of remaining ink sufficient to print a fax? If the amount of remaining ink is insufficient to print, received faxes will be stored in the machine's memory without being printed (Memory Reception). Replace the ink tank, then print the faxes in the machine's memory. Document Stored in Machine's Memory Note • If the machine was receiving faxes in the fax mode, printing will start automatically after the ink tank isreplaced. Replacing an Ink Tank • When the machine receives black & white faxes in the machine's memory, if 2-sided is selected for 2- sidedPrintSetting in FAX paper settings , selecting 1-sided may print the faxes. • You can set the machine to forcibly print a received fax even if the ink has run out. Set Print when out of ink in Auto print settings under FAX settings to Print . However, part or all of the fax may not be printed since the ink has run out. Also, the contents of the fax will not be stored in the machine's memory. If the ink has already run out, we recommend that Do not print be selected for Received documents in Auto print settings under FAX settings to store the received fax in the machine's memory. After you replace the ink tank and select Print for Received documents in Auto print settings , the fax stored in the machine's memory will be printed automatically. Auto print settings Check8 Is the machine set to the appropriate receive mode? Check the receive mode setting and change it to a mode suited to your connection if necessary. Setting the Receive Mode Check9 Is FAX reception reject set to ON? Select OFF for FAX reception reject in Security control under FAX settings . 995
For details on how to set, see Rejecting Fax Reception. Check10 Are there setting items set Reject in Caller rejection ? If you select Reject for any setting items in Caller rejection in Security control under FAX settings , the machine rejects calls for setting item selected Reject. For details on how to set, see Using the Caller ID Service to Reject Calls . Machine Does Not Switch Automatically between Voice and Fax Calls Check Is the receive mode set to FAX only mode? If FAX only mode is selected for Receive mode settings , there will be no automatic switching between voice and fax calls. Set the receive mode to TEL priority mode, DRPD *1, or Network switch *2. If the receive mode is TEL priority mode and an answering machine is connected to the machine, check whether a proper message is played back when the answering machine answers. Setting the Receive Mode *1 This setting is available only in the US and Canada. *2 This setting may not be available depending on the country or region of purchase. Quality of Received Fax is Poor Check1 Check the scan settings of the sender's fax machine. Ask the sender to adjust the scan settings of the fax machine. Check2 Is ECM RX set to OFF? Select ON for ECM RX in Adv. communication settings in Advanced FAX settings under FAX settings . If ECM RX is enabled, the sender's fax machine resends the fax after correcting errors automatically. Advanced FAX settings Check3 Is the sender's original document or scanning area of the sender's fax machine dirty? The image quality of the fax is mainly determined by the sender's fax machine. Contact the sender and ask the sender to check whether the scanning area of the fax machine is dirty. Check4 Is ECM transmission/reception enabled although the line/connection is poor, or is the sender's fax machine compatible with ECM? 996
•Select ON for ECM RX in Adv. communication settings in Advanced FAX settings under FAX settings . Advanced FAX settings • Contact the sender and ask the sender to check whether the machine is set to enable ECM transmission. If the sender's or recipient's fax machine is not compatible with ECM, the fax will be sent/received without automatic error correction. • Reduce the reception start speed on RX start speed in Adv. communication settings in Advanced FAX settings under FAX settings . Advanced FAX settings Check5 Did you confirm the paper and print quality settings? Print Results Not Satisfactory Cannot Receive a Color Fax Check Is ECM RX set to OFF? If OFF is select for ECM RX in Adv. communication settings in Advanced FAX settings under FAX settings , the machine cannot receive color faxes. The machine will disconnect the telephone line or receive color faxes in black & white according to the setting of the sender's fax machine. Set ECM RX to ON . Advanced FAX settings Errors Often Occur When You Receive a Fax Check1 Check the telephone line condition or the connection. If the telephone line or connection is poor, reducing the reception start speed may correct the error. Reduce the reception start speed on RX start speed in Adv. communication settings in Advanced FAX settings under FAX settings . Advanced FAX settings Check2 Is the sender's fax machine operating normally? Contact the sender and ask the sender to check whether the fax machine is operating normally. 997
Cannot Send a Fax Clearly Check1 Is the document loaded correctly? Remove the document, then reload it on the platen glass or in the ADF. Loading Originals Check2 Is the platen glass and/or the inner side of the document cover and/or the glass of ADF dirty? Clean the platen glass and/or the inner side of the document cover and/or the glass of ADF, then reload thedocument. Cleaning the Platen Glass and Document Cover Note • If the glass of ADF is dirty, black streaks appear on the paper as shown below. Check3 Is the image quality setting or the scan contrast setting suitable for the document? On the touch screen, select an image quality setting and a scan contrast setting that are suitable for the document. Setting Items for Sending Faxes Check4 Is the original document loaded with the wrong side facing upwards or downwards? When loading a document on the platen glass, the side to be scanned should be face down.When loading a document in the ADF, the side to be scanned should be face up. Check5 Are you scanning thick or curled documents? Thick or curled documents may not be sent as good quality faxes, because of a shadow or distortion caused when such documents are scanned. When loading a document on the platen glass, press on the document cover with your hand when scanning. 998
Telephone Problems Cannot Dial Telephone Disconnects During a Call Cannot Dial Check1 Is the telephone line cable connected correctly? Check that the telephone line cable is connected correctly. Basic Connection Check2 Is the telephone line type of the machine or the external device set correctly? Check the telephone line type setting and change it as necessary. Setting the Telephone Line Type Telephone Disconnects During a Call Check Is the telephone line cable or the telephone (or a peripheral device such as an external telephone, an answering machine, or a computer modem) connected correctly? Check that the telephone line cable and the telephone (or a peripheral device such as an external telephone, an answering machine, or a computer modem) are connected correctly. Connecting the Telephone Line 999
Problems with the Machine The Machine Cannot Be Powered On Cannot Connect to Computer with a USB Cable Properly Cannot Communicate with the Machine with USB Connection The Display on the Touch Screen Cannot Be Seen At All An Unintended Language Is Displayed on the Touch Screen Print Head Holder Does Not Move to the Position for Replacing Printer Status Monitor Is Not Displayed 1000