Canon Maxify Mb5020 User Guide
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Cannot Detect a Machine on a Network Cannot Detect the Machine When Setting up Network Communication The Machine Cannot Be Detected in the Wireless LAN The Machine Cannot Be Detected in the Wired LAN Note • You cannot use the wireless LAN and the wired LAN at the same time. 911
Cannot Detect the Machine When Setting up Network Communication If the machine could not be detected on the network when setting up the network communication, confirmthe network settings before redetecting the machine. Cannot Detect the Machine during Wireless LAN Setup: Check 1 Cannot Detect the Machine during Wired LAN Setup: Check 1 Note • You can set up the network communication via USB. To set up via USB, select the Set up the network connection via USB check box on the Check Printer Settings screen and click Next. 912
Cannot Detect the Machine during Wireless LAN Setup: Check 1 Are the machine and network device (router, access point, etc.) turned on?Make sure that the machine is turned on. Confirming that the Power Is On Make sure that the network device (router, access point, etc.) is turned on. If the machine or the network device is turned off: Turn on the machine or the network device. After turning on the machine or the network device, it may take some time until ready for use. After a while just turning on the machine or the network device, click Redetect on the Check Printer Settings screen. When the machine is detected, follow the instructions on the screen to continue to set up the network communication. If the machine and the network device are turned on: If the machine could not be detected after clicking Redetect even when the machine and the network device are turned on, or when you have turned them on, go to check 2. Cannot Detect the Machine during Wireless LAN Setup: Check 2 913
Cannot Detect the Machine during Wireless LAN Setup: Check 2 Is the wireless LAN setting of the machine enabled?Make sure that the or icon below is displayed on the touch screen. If the icon is not displayed: The wireless LAN setting of the machine is disabled. Enable the wireless LAN setting of the machine.After enabling the wireless LAN setting, click Back to Top on the Check Printer Settings screen to try to set up the network communication from the beginning. If the icon is displayed: Go to check 3. Cannot Detect the Machine during Wireless LAN Setup: Check 3 914
Cannot Detect the Machine during Wireless LAN Setup: Check 3 Is the machine connected to the access point? By using the icon on the touch screen, make sure that the machine is connected to the access point. If the icon is displayed: The machine may be placed far away from the access point. Place the machine near the access point temporarily, then click Redetect on the Check Printer Settings screen. When the machine is detected, follow the instructions on the screen to continue to set up the network communication. If the machine cannot be detected, the machine is not connected to the access point. Connect the machine to the access point. Click Back to Top on the Check Printer Settings screen to try to set up the network communication from the beginning. If the icon is displayed: Go to check 4. Cannot Detect the Machine during Wireless LAN Setup: Check 4 915
Cannot Detect the Machine during Wireless LAN Setup: Check 4 Are the SSID of the access point connected to your computer and thatconnected to the machine the same? You can confirm the SSID of the access point connected to the machine on the touch screen. Select Setup on the HOME screen, then select Device settings > LAN settings > Confirm LAN settings > WLAN setting list . From your computer, you can confirm the SSID of the access point connected to your computer. In Windows 8.1, Windows 8, Windows 7, or Windows Vista, confirm the SSID from the wireless network communication icon of the notification area on the desktop. Note • If the SSID of the access point is not displayed on your computer, check the settings of your computer. If the SSIDs are different: Click Back to Top on the Check Printer Settings screen to try to set up the network communication from the beginning. When you try to set up, specify the same SSID of the access point for the machine and your computer. If the SSIDs are the same: Go to check 5. Cannot Detect the Machine during Wireless LAN Setup: Check 5 916
Cannot Detect the Machine during Wireless LAN Setup: Check 5 Does the firewall function of your security software or operation system forcomputer interfere with setting up the network communication? The firewall function of your security software or operation system for computer may limit communications between the machine and your computer. Confirm the setting of firewall function of your security software or operation system or the message appearing on your computer. If the firewall function interferes with setting up: • When the message appears on your computer: If the message warning that Canon software is attempting to access the network appears on the computer, set the security software to allow access. Then click Redetect on the Check Printer Settings screen. When the machine is detected, follow the instructions on the screen to continue to set up the network communication. • When the message does not appear on your computer: Cancel to set up, then set the security software to allow Canon software* to access the network.* On the Setup CD-ROM, select win > Driver > DrvSetup , then set the security software to allow the file Setup.exe or Setup64.exe to access the network. After setting the security software, try to set up the network communication from the beginning. Note • For the operation system firewall settings or the security software firewall settings, refer to the instruction manual of the computer or software, or contact its manufacturer. If there is no problem with the firewall settings: Go to check 6. Cannot Detect the Machine during Wireless LAN Setup: Check 6 917
Cannot Detect the Machine during Wireless LAN Setup: Check 6 Check the settings of the access point.Check the settings of the access point for the network connection such as IP address filtering, MAC address filtering, or DHCP function. Make sure that the radio channel of the access point and that assigned to the machine are the same. For details on how to check the settings of the access point, refer to the instruction manual supplied with the access point or contact its manufacturer. After checking the settings of the access point, click Redetect on the Check Printer Settings screen. When the machine is detected, follow the instructions on the screen to continue to set up the network communication. If the problem is not resolved, select the Set up the network connection via USB check box on the Check Printer Settings screen and click Next to set up the network communication via USB. 918
Cannot Detect the Machine during Wired LAN Setup: Check 1 Is the LAN cable connected, and are the machine and the router turned on? Make sure that the LAN cable is connected. Make sure that the machine is turned on. Confirming that the Power Is On Make sure that the router is turned on. If the LAN cable is connected and the machine or the network device is turned off: Turn on the machine or the network device. After turning on the machine or the network device, it may take some time until ready for use. After a while just turning on the machine or the network device, click Redetect on the Check Printer Settings screen. When the machine is detected, follow the instructions on the screen to continue to set up the network communication. If the LAN cable is connected and the machine and the network device areturned on: If the machine could not be detected after clicking Redetect even when the machine and the network device are turned on, or when you have turned them on, go to check 2. Cannot Detect the Machine during Wired LAN Setup: Check 2 919
Cannot Detect the Machine during Wired LAN Setup: Check 2 Are the computer and the router configured and can the computer connect to the network? Make sure that you can view any web pages on your computer. If you cannot view any web pages: Click Cancel on the Check Printer Settings screen to cancel to set up the network communication. After that, configure the computer and network device. For the procedures, refer to the instruction manuals supplied with the computer and network device, or contact their manufacturers. If you can view any web page after configuring the computer and network device, try to set up the network communication from the beginning. If you can view any web page: Go to check 3. Cannot Detect the Machine during Wired LAN Setup: Check 3 920