Vodavi Starplus Dhs/dhs-e Technical Manual
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CPU/Power LED7-5
Table 7-5: Key Telephone (cannot hear)
SYMPTOM DIAGNOSTIC AID CAUSE CORRECTIVE ACTION
Cannot hear
(handset)Key Telephone Component Failure1. Verify MUTE is not lit.
2 Lift handset, ICM tone should be heard
over the handset.
3 Press [SPKR] key, observe red LED and
place handset on hook.
†If ICM tone is heard over the
loudspeaker, but was not heard
through the handset in Step 1,
exchange handset assembly with
another known working unit.
†If ICM tone is still not heard after...](http://img.usermanuals.tech/thumb/5735/85266/w64_vodavi-dhs-dhse-tech-manual_d-297.png "Page 298
CPU/Power LED7-5
Table 7-5: Key Telephone (cannot hear)
SYMPTOM DIAGNOSTIC AID CAUSE CORRECTIVE ACTION
Cannot hear
(handset)Key Telephone Component Failure1. Verify MUTE is not lit.
2 Lift handset, ICM tone should be heard
over the handset.
3 Press [SPKR] key, observe red LED and
place handset on hook.
†If ICM tone is heard over the
loudspeaker, but was not heard
through the handset in Step 1,
exchange handset assembly with
another known working unit.
†If ICM tone is still not heard after...")
7-8CPU/Power LED Table 7-11: Btn Programming is Lost/Changed at Key Telephone SYMPTOM DIAGNOSTIC AID CAUSE CORRECTIVE ACTION Previously programmed feature buttons now do not work or have different features assigned.Executive Key Te l e p h o n e D i s p l a yUnauthorized customer reprogramming1. See if customer has a User Guide and understands feature button programming. 2 Compare the current system database and station feature button programming with the completed programming worksheets. Feature button program memory is retained at the KSU. The memory is protected by a Ni-Cad or Nickel Metal Hydride battery. †If system power is removed for longer than seven (7) days, all system database programming may be lost and default database is loaded. †Loss of power will also affect other customer unique system programming along with all other key telephones feature button programming. SLT users cannot access CO lines by dialing [9] and cannot access an idle trunk in a Trunk Group when dialing [ *] + [4] + [N]. Key telephone users cannot program a Tru n k G rou p to appear under one feature key.Executive Key Te l e p h o n eImproper database programming. If the system configuration is determined to be a key system, then according to FCC Rules and local Telco tariffs, dial or button access of trunks by Tru n k G ro up i s n o t allowed.If system configuration desired is PBX (or hybrid operation) and the local Telco is notified of the appropriate MF hybrid/ PBX FCC Registration Number, then change system operation type in database programming to PBX.
A Database Programming Forms Use the following forms to complete the customer specific programming applications prior to actual system programming. For several database fields some forms do not provide an entry area for all possible programming, since the majority of installation applications will not require changes to all data in all program fields.
Programming Work SheetsA-1 Programming Work Sheets You may photocopy these forms to use as actual programming work sheets. Table A-1: System Type DATA PARAMETER FORMAT CUSTOMER DATA DEFAULT System Type PBX/KEY PBX Table A-2: System Application Numbering Plan (DHS-E only) DATA PARAMETER FORMAT CUSTOMER DATA DEFAULT Station 100-195 (1-8) 1 CO Line 700-717 (1-8)7 CO Line Group 200-203 (1-4)2 Hunt Group 800-807 (1-8)8
A-2Programming Work Sheets Table A-3: CO Line Data DATA FIELDRANGECO Line NumbersDEFAULT123456789101112 700 701 702 703 704 705 706 707 708 709 710 711 712 713 714 715 716 717 Dialing TypeTo n e / Pulse Empty Call AbandonY/N N CO Line TypeCO/ PBX/ Open/ Empty 0 Loud Bell Y/N 0 CO Line Group1-4 Never Private To 10-81/ Empty 1 To l l OverrideY/N Distinct To n e0/1/2/ 3/4 ICLID Por t0-12
Programming Work SheetsA-3 Table A-4: Station Data (DHS) DATA FIELD RANGESTATION NUMBERS DEFAULT 10 11 12 13 14 15 16 17 Day COS 0-7 0 Night COS 0-7 0 CO Line Assignment1Y/N Y 2Y/N Y 3Y/N Y 4Y/N Y 5Y/N Y 6Y/N Y 7Y/N Y 8Y/N Y 9Y/N Y 10 Y/N Y 11 Y/N Y 12 Y/N Y CO Line Receive Assignment1Y/N Y 2Y/N Y 3Y/N Y 4Y/N Y 5Y/N Y 6Y/N Y 7Y/N Y 8Y/N Y 9Y/N Y 10 Y/N Y 11 Y/N Y 12 Y/N Y
A-4Programming Work Sheets CO Line Ring Assignment1day/night/ both/noneStation - 10 Both 2 3 4 5 6 7 8 9 10 11 12 Account Code Forced Y/N N Station Group (1-8) 1 Warning Tone Y/N N Drop Time-out Y/N N Station Position (10-81) (10-81) VM Port Y/N N DSS Owner (10-81) (none) Table A-4: Station Data (DHS) (Continued) DATA FIELD RANGESTATION NUMBERS DEFAULT 10 11 12 13 14 15 16 17
Programming Work SheetsA-5 Table A-5: Station Data (DHS-E) DATA FIELD RANGESTATION NUMBERS DEFAULT 100 101 102 103 104 105 106 107 Day COS 0-7 0 Night COS 0-7 0 CO Line Assignment700 Y/N Y 701 Y/N Y 702 Y/N Y 703 Y/N Y 704 Y/N Y 705 Y/N Y 706 Y/N Y 707 Y/N Y 708 Y/N Y 709 Y/N Y 710 Y/N Y 711 Y/N Y 712 Y/N Y 713 Y/N Y 714 Y/N Y 715 Y/N Y 716 Y/N Y 717 Y/N Y
A-6Programming Work Sheets CO Line Receive Assignment700 Y/NY 701 Y/N Y 702 Y/N Y 703 Y/N Y 704 Y/N Y 705 Y/N Y 706 Y/N Y 707 Y/N Y 708 Y/N Y 709 Y/N Y 710 Y/N Y 711 Y/N Y 712 Y/N Y 713 Y/N Y 714 Y/N Y 715 Y/N Y 716 Y/N Y 717 Y/N Y Table A-5: Station Data (DHS-E) (Continued) DATA FIELD RANGESTATION NUMBERS DEFAULT 100 101 102 103 104 105 106 107
Programming Work SheetsA-7 CO Line Ring Assignment700 day/night/ both/noneStation - 100 Both 701 702 703 704 705 706 707 708 709 710 711 712 713 714 715 716 717 Account Code Forced Y/N N Station Group (1-8) 1 Warning Ton e Y/N N Drop Time-out Y/N N Station Position (100-195) (100-195) VM Port Y/N N DSS Owner (100-195) (none) Table A-5: Station Data (DHS-E) (Continued) DATA FIELD RANGESTATION NUMBERS DEFAULT 100 101 102 103 104 105 106 107