Vodavi Starplus Dhs/dhs-e Technical Manual

							5-4Authority Code
Authority Code 
Description
Any station user may use his own station Class of Service using another station for CO line 
dialing.
Operation
1. Lift handset
2. Dial [#] + [5] + [5] + [ss] + [pppp]
Where:
ss = the station with the desired authority)
pppp = that station’s password
Call Back
Description
When the SLT user calls another system station that is busy he may leave a Call Back 
request at the station. When the Call Back request is invoked, the SLT station will ring 
when the busy station goes on hook. Once the SLT answers the Call Back ringing, a new 
intercom call is placed to the station previously dialed.
Operation
When listening to Busy Tone after dialing a station number:
1. Dial [#] + [9] + [1]
Cancel
1. Lift handset
2. Dial [#] + [✳] + [9] + [1]
[ss] = XX for DHS or XXX for DHS-E. 
						

							Call Brokering5-5
Call Brokering
Description
Single Line Telephone (SLT) station users may connect to a second party and alternate 
between connections. This feature is desirable when an SLT user wants to maintain the 
connection of the parties and at the same time keep them separate from each other. 
Operation
While engaged on an intercom or CO line call:
1. Press Hook Flash. The original conversation party is placed on hold.
2. Dial the next station or CO line call.
When the new party answers:
1. Press Hook Flash to be connected to the first party and place the new call on hold.
Call Forward
Description
The SLT user may forward telephone calls to another station, VM or Hunt Group using 4 
call type criteria. The SLT user may also use Follow Me Forward to extend calls at another 
station to this station.
Operation
Calls to this station will follow the forward scheme selected.
To setup Call Forward modes:
1. Lift handset
Busy
1. Dial [#] +[2] + [1] + [xx]
Where:
xx = destination desired
Busy/No Answer
1. Dial [#] + [2] + [5] + [xx] + [t]
Where:
xx = destination desired
t = time to ring before forwarding in the no answer scenario: 0 = 10 seconds, 1=20 
seconds, 2=30 seconds, 3=40 seconds and 4=50 seconds. 
The user at the forwarded station will hear special Intercom Reminder tone signifying that 
Call Forward is activated. 
						

							5-6Call Operator (Call Attendant)
Cancel
1. Lift handset
2. Dial [#] + [2]
Direct (All Call)
1. Dial [#] + [2] + [2] + [xx]
Where:
xx = destination desired
Follow Me Forward
1. Dial [#] + [2] + [3] + [ss] + [pppp]
Where:
ss = station number to forward to this location
pppp = password of the station to forward
Idle
1. Dial [#] +[2] + [0] + [xx]
Where:
xx = destination desired
No Answer
1. Dial [#] + [2] + [4] + [xx] + [t]
Where:
xx = destination desired
t = time to ring before forwarding; 0 =10 seconds, 1= 20 seconds, 2 = 30 seconds, 3 
=40 seconds and 4 =50 seconds).
Call Operator (Call Attendant)
Description
The system Attendant station may be easily called by one dialed digit code. At default, 
this code is 0.
Operation
1. Lift handset
2. Dial [0]
Conditions
†The code dialed for the system attendant (0 or 9) is dependent on Database 
Programming of Operator Code. If 9 is programmed, that is the code that must be 
used to call the system attendant.
†The Operator access code (0 or 9) is mutually exclusive with the outside CO line 
access code. 
						

							Call Park Answer5-7
Call Park Answer
Description
SLT users can retrieve calls that have been placed into Call Park status, by dialing the Call 
Park Answer Feature Code plus the station number or the CO Line number.
Operation
1. Lift handset
2. Dial [#] + [7] + [3] + [0] + [c]
OR
1. Lift handset
2. Dial [#] + [7] + [3] + [sn]
Where:
sn = Station Number. 
c = CO line number/code for the desired CO line: (1-9) = CO lines (1-9), 0 = CO line 10, 
[✳] = CO line 11 and (#) = CO line 12.
Call Pickup 
Direct
Description
Ringing calls at unattended stations may be retrieved using the Direct Pickup code.
Operation
1. Lift handset
2. Dial [#] + [5] + [3] + [sn]
Where:
sn = Station Number 10-81
 Group
Description
Ringing calls at unattended stations may be retrieved via the Group Pickup code, 
assuming that the station invoking the feature is in the same Station Group as the ringing 
station.
Operation
1. Lift handset
2. Dial [#] +[5] +[4] 
						

							5-8Camp On
Camp On
Busy Station
Description
An SLT station may Camp On to a busy station. While listening to busy tone after dialing 
the station number, the SLT user dials the Camp On feature code.
Operation
When the called station is busy:
1. Dial [2] while listening to the Busy Tone.
Busy CO Line 
Description
An SLT station may Camp On to a busy CO line.
Operation
When a CO line access attempt results in Busy Tone:
1. Dial [#] + [9] + [3] while listening to busy.
Cancel
1. Lift handset
2. Dial [#] + [✳] + [9] + [3]
CO Line Access
Description
CO line access is simplified at an SLT by dialing a CO line access code. The code may be 9 
or 0, depending on Database Programming. CO line group access codes are also available 
(system must be set to PBX). Unused CO ports must be programmed as open.
Operation
To access any idle CO line:
1. Lift handset
2. Dial [9]
Line Group
To access any idle CO Line in a specific CO Line group:
1. Lift handset
2. Dial [✳]+ [4] + [g]
Where:
g = CO Line Group number desired, Groups are (0 - 4), and Group 0 is any group. 
						

							Do Not Disturb (DND)5-9
Specific Line
To access a specific CO Line:
1. Lift handset
2. Dial [✳] + [3] + [c] 
Where c = the CO line number/code for the desired CO line: 1-9 = CO lines (1-9), 
0 = CO line 10, [✳] = CO line 11 and # = CO line 12.
Conditions
†An SLT station may dial access any CO line that has been allowed in database 
programming.
†The dial codes 9 and 0 are mutually exclusive. When one or the other is programmed 
as the Operator Code the remaining is assigned for out dialing at SLT stations. Dial 
access 9/0 will access the highest available line regardless of line groups.
†The CO line(s) permitted for outgoing selection in any CO line Group, or individually, 
are dependent on the station programming for CO line access. Refer to “Call Operator 
(Call Attendant)”.
Do Not Disturb (DND)
Description
SLT stations may place their telephones in DND mode to avert incoming calls.
Operation
To set DND:
1. Lift handset.
2. Dial [#] + [4].
To cancel:
1. Lift handset.
2. Dial [#] + [4].
Conditions
†Reminder Tone is heard each time the user goes off hook to make calls when DND is 
active to remind the user of the DND condition.
†When an SLT is in DND mode, DSS button LEDs at other stations will flash, (Refer to 
Chapter 4, Keystation Features and Operation, “DND Override”.
Calls to a station in DND will hear DND Tone. 
						

							5-10Flash
Flash
Description
This feature allows CO/PBX line users working behind a Centrex or PBX line to generate a 
hook-flash over that line to access features or transfer calls.
Operation
While connected to a CO/PBX line:
1. Press flash
2. Dial [#] + [3]
Hold
Flash
Description
CO line calls and ICM calls may be placed on Hold. 
Operation
While connected to a CO Line:
1. Press Hook Flash
2. After a 5 second delay, dial tone is heard, and the party is placed on hold.
3. Hang up
While connected to an intercom call:
1. Press Hook Flash
2. Dial tone is heard, and the party is placed on hold.
3. Hang up
Conditions
†When an intercom/CO line call is placed on Hold and the holding party hangs up, 
after the Hold Reminder time is elapsed, the system will ring the hold activating 
station with internal or external ring signal. If Hold Reminder is disabled, 30 seconds 
after the call is placed on hold, the system will give the holding party recall ring 
(internal ring for held ICM call and external ring for held CO Line call). Refer to Chapter 
4, Keystation Features and Operation, “Reminder Time”.
†If Call Abandon is set and properly functioning, calls placed on hold will be released if 
the outside party disconnects.
It is recommended that SLT stations installed be equipped with a TAP or FLASH button and 
the guaranteed disconnect feature. (Many SLT models offer these features.) These features 
will greatly enhance.If the SLT station user stays on-hook for any time exceeding the END 
time programmed, the previous call will be disconnected. 
						

							Hold5-11
†To answer Hold Recall at an SLT, lift the handset (refer to Chapter 4, Keystation Features 
and Operation, “Transfer”).
†This feature may need to be adjusted on some telephones for proper operation (refer 
to Chapter 6, System Programming, “Call Handling Configuration”).
Retrieve 
Description
Since multiple calls may be placed simultaneously at an SLT, the Call Hold Receive feature 
may be used to access a call previously placed on Hold.
Operation
When the SLT user wishes to retrieve a held call:
1. Lift the handset, ICM dial tone is heard.
2. Dial [✳] + [6]
3. Talk with the original held party.
If no intercom/CO line call has been placed on hold by the user or if the line on hold has 
been picked up elsewhere:
1. Lift handset, an ICM dial tone is heard.
2. Dial [✳] + [6], an error tone is heard.
Retrieve from Another Station
Description
This feature is used to access CO lines that are placed on hold at other stations.
Operation
To pick up a held call at another station:
1. Lift handset
2. Dial [✳] + [7]
3. Dial station number where call is holding.
If no CO Line call is holding at that station, error tone is heard. 
						

							5-12Hot Line (Ring Down)
Hot L ine (Ring Down)
Description
This feature allows you to use the associated single line telephone (SLT) port for 
automatic signaling to a predetermined destination. When the feature is enabled, the 
destination will be signaled whenever that SLT goes off-hook. You may hook-flash at the 
SLT where the feature is enabled so that you can request intercom dial tone to perform 
other functions and change or disable the feature when no delay time is programmed. 
You can set up the Hot Line feature to call another Telephone, Hunt/Voice Mail Group, 
Paging Zone, CO line or CO line Group.
Operation
To program the Hot Line feature (DHS):
1. Lift the handset
2. Dial [#] + [#] + [4]
3. Dial the delay time (1-9) seconds.
4. Dial the destination code. You may choose from the following:
[#] + [500] (Internal All Call Paging)
[#] + [501] (External Paging)
[#] + [502] (System All Call Paging)
[#] + [503] + [n] (Internal Paging by station group where n = station group 1-8)
[✳] + [1] + [nn] (nn = speed dial bin 00-99)
[✳] + [3] + [n] (n = the CO line number (1-9), 0, [✳], [#])
[✳] + [4] + [n] (n = the CO line group number or 0 if any group
DHS [10-89] (Station/Hunt Group number)
To program the Hot Line feature (DHS-E):
1. Lift the handset
2. Dial [#] + [#] + [4]
3. Dial the delay time (0-9) seconds.
4. Dial the destination code. You may choose from the following:
[#] + [500] (Internal All Call Paging)
[#] + [501] (External Paging)
[#] + [502] (System All Call Paging)
[#] + [503] + [n] (Internal Paging by station group where n = station group 1-8)
[✳] + [1] + [nn] (nn = speed dial bin 00-99)
[✳] + [3] + [nnn] (nnn = the CO line number (1-9), 0, [✳], [#])
[✳] + [4] + [nnn] (nnn = the CO line group number or 0 if any group)
DHS-E [800-807] (Station/Hunt Group number) 
						

							Intercom Call5-13
Cancel
1. Lift the handset
2. Dial [#] + [#] + [4]
Operation
1. Go off-hook
2. Wait for the delay time to expire.
Conditions
†Operation of Hot Line to a Station, Speed Dial Bin or CO line, that is not valid or 
programmed, results in an error tone.
†If the programming parameter SYSTEM TYPE is set to KEY, you will hear an error tone 
if the Hot Line feature is set for a CO line group.
†If the SYSTEM TYPE was set to PBX but later changed to KEY, operation of Hot Line to 
a CO line group will not be allowed when you setup CO line group operation.
†If used for 911 (emergency), it must be tested regularly to verify proper operation.
Intercom Call
Description
The SLT user can make Intercom Calls by going off-hook (intercom dial tone) and dialing 
the Intercom Station Number of the desired station.
Operation
1. Lift handset
2. Dial the desired station, Hunt Group or VM Group number.
Last Number Redial (LNR)
Description
The Last Number Redial (LNR) feature automatically dials the last number dialed from 
that telephone. A maximum of 16 digits can be stored in the LNR buffer for every station.
Operation
1. Lift handset
2. Dial [#] + [8]