Vodavi Starplus Dhs/dhs-e Technical Manual

							4-30Call Park
Call Park
Description
This feature allows you to have calls parked at your telephone that can be retrieved from 
any telephone in the system. Calls are parked and retrieved by dialing the Call Park code 
followed by the pre-assigned station number.
Operation
During a call on Line 1:
1. Dial [FEAT ] + [7] + [3]. At an Executive Telephone, the display will show: 
2. Dial the station number. For example, if station 12 is dialed, the display at an 
Executive Telephone will show: 
3. If a call is currently parked at station 12, the display will show: 
Conditions
†Each telephone/station has one personal station number used to park one CO line 
call.
†From your telephone, you can park a call at any station number, even if a key 
telephone is not assigned to that park number.
†Calls can be retrieved from any station, regardless of model or button assignments.
†CO Lines that have been parked are on System Hold and may be accessed by any 
station.
CALL  PARK
 
CALL  PARK  TO 12
 
PARK 12  IS BUSY
 
The Call Park feature code may be programmed on any programmable feature button. 
						

							Call Pickup4-31
Answer
Operation
You may retrieve a parked call by using one of the 3 following methods:
1. Dial [FEAT ] + [7] + [3] followed by the associated station number DHS (10-82) and 
DHS-E (100-195),
OR
1. Dial [FEAT ] + [7] + [3] followed by the CO line number (1-12 DHS) (700-717 DHS-E),
OR
1. Press the flashing CO line button (if the CO line for the parked call appears on the 
telephone).
To retrieve a parked call: (Executive Telephones  ONLY)
1. Press [FEAT ].
2. Dial [7] + [3]. At an Executive Telephone, the display will show:
3. Dial the station number where the call is parked.
Conditions
†Any station can retrieve a parked CO line, even if the station is normally not allowed 
to access or receive a call on that line.
†A user invokes Call Park Answer and has no CO line button for the line retrieved from 
call park may use Hold Call Answer to place the call on hold and retrieve the call from 
hold.
Call Pickup
Description
You may answer calls ringing at another station using the Direct Call Pick Up or Group 
Call Pick Up feature. Direct Call Pick Up allows you to retrieve calls ringing at any other 
station by dialing a code and the station number of the ringing station. Group Call Pick 
Up allows you to retrieve calls within the same station group. If multiple calls are ringing 
at a station, a priority list determines which call will be answered first. 
CALL  PARK  ANSWER
 
Table 4-4: Call Pickup Priority List
CO LINE CALLS ICM CALLS
1. Camped-On 1. Incoming
2. Recalling 2. Voice Call
3. Transferred
4. Incoming 
						

							4-32Call Waiting
If several calls of the same priority are ringing at the station, the calls are answered in the 
order they are received.
Direct
1. Press [FEAT ].
2. Dial [5] + [3]. At an Executive Telephone, the display will show:
3. Dial the station number to pick up the call.
Group
1. Press [FEAT ].
2. Dial [5] + [4]. 
Call Waiting
Description
You will hear a notification tone through the speaker whenever an inside caller is waiting 
and this feature is enabled. You may accept or reject the call using the display soft 
buttons. This feature affects the Voice Over Busy feature. When you prefer off-hook tone 
signaling, activate the Call Waiting feature to prevent inside parties from invoking the 
Voice Over Busy feature (unless there is another ICM call currently waiting for the same 
station.
Operation
1. To enable Call Waiting, Press [FEAT ].
2. Dial [6] + [8]. The display will show:
To disable Call Waiting:
1. Follow Steps 1 and 2 above to also disable the feature. The display will show CALL 
WA IT  D E N Y.
Using Stations 12 and 16 as an example, while Station 16 is busy:
1. Station 12 makes an intercom call to Station 16.
2. Station 12 hears a ringback tone and the display shows:
DIRECT  PICKUP
 
The Call Pickup feature code may be programmed on any programmable feature button.
CALL WAIT ALLOW
 
STA              16   WAIT
  cbck      msg   
						

							Camp On4-33
3. Station 16 hears one ring tone and the display shows:
4. Station 16 can either reply or reject the call:
To reply:
Press [reply]. The display at Station 16 shows:
The original call at Station 16 is placed on Hold automatically if Auto Hold Allow is 
enabled, or disconnected if not enabled. The display at Station 12 shows:
To reject:
1. Press [reject]. Station 12 hears busy tone and the display shows:
Conditions
†If a feature button is programmed for Call Wait Allow, the programming status of this 
feature will be indicated on its associated red lamp. A steady red light indicates that 
the feature has been enabled.
†Call Waiting does not operate when the called station is dialing or no longer 
connected to a call but has not yet hung up.
Camp On
Busy CO Line
Description
This feature allows you to Camp On a busy CO line and reserve that CO line for use when 
it becomes available. This feature eliminates the need for you to continually observe the 
line status for availability. You may only have one Camp On active at any time.
STA              12  WAIT
  reply               reject
CONNECT STA  12
  
CONNECT STA  16
  
STA             16    BUSY
  cbck     msg   next
The Call Waiting feature code may be programmed on any programmable feature button. 
						

							4-34Camp On
Operation
Basic and Enhanced Telephones
1. Press the busy line button. You will hear busy tone.
2. Press [FEAT ].
3. Dial [9] + [3]. You will hear error tone if the line is already camped-on. You will hear 
ringing when the line becomes available and the lamp for the line will flash. 
4. Press the line button or lift the handset.
Executive Telephones
1. Press the busy line button. The display shows:
2. Press [camp]. The display shows:
3. If the line is already camped-on, the display shows:
4. You will hear ringing when the line becomes available and the display will show: 
5. Press the line button or lift the handset. The display shows:
To cancel:
1. Press [FEAT ].
2. Dial [[] + [9] + [3]. At an Executive Telephone, the display will show:
Conditions
†CO lines can be camped-on by one station at a time.
†Stations can Camp On one busy CO line at a time.
†The Camp On Alerting Ring Time is 30 seconds. If the camp on goes unanswered 
during the 30 second ring time, the camp on is canceled.
†CO lines that have been camped will recall the Camp On initiator. The camped CO line 
will become available to other stations if the camped station fails to answer within 30 
seconds.
CO  LINE       x         BUSY
   camp
CAMP  ON CO  LN   x
  
CAMP  ON FAILURE
  
LN  x
  
CO  LINE  x
  
CO  LINE  CAMP  DEL
   
						

							Camp On4-35
†Camp On at a station using a Pooled Group button for access of CO lines, is the same 
as that of a station with CO line button appearances, except that, to answer a Camp 
On, the user must lift the handset to be connected to the camped CO line.
†During the time that the Camp On is recalling the initiator, a new incoming call will 
take precedence over Camp On and will be answered when the station goes off-
hook.
Busy Station
Description
Camp On is used to privately alert a busy station for immediate consultation. Camp On 
alert tone is heard at the busy station every 30 seconds as a reminder. The party currently 
speaking with the busy station does not hear the tone.
Operation 
Basic and Enhanced Telephones
1. While listening to the busy tone after calling a station, dial [2].
Executive Telephones
1. While listening to the busy tone after calling a station, the display will show:
2. Press [next]. The display will show:
Press [camp]. The display will show:
You will hear a confirmation tone, followed by, Music-On-Hold (if equipped) until your 
Camp On is answered. When the camped-on station places the current call on hold, or 
hangs up, the Camp On will ring at the station.
3. If the camped-on station has already received a Camp On from a different station, 
your Camp On will be denied; you will hear an error tone and the display will show:
Conditions
†Each station can have only one Camp On at a time.
STA             xx  BUSY
  cbck     msg   next
STA             xx    BUSY
  camp   voice
CAMP  ON  TO  xx
  
CAMP  ON  FAILURE
   
						

							4-36Class of Service
Class of Service
Day/Night
Description
The system provides eight COSs for assignment of outside line dialing privileges. Each 
system station may be assigned one Day COS and one Night COS. The station COS is 
primarily used for restriction and control of long distance dialing. Toll restriction tables 
allow customized dialing privileges to be assigned to any or all COSs. This COS is directly 
referenced in the Restriction, CO Line Call Discrimination, Digit Interval Table 
programming. System Speed Dial is specially linked with COS such that all speed dial bins 
override toll restriction programming in the toll restriction tables. It should be noted that 
stations assigned COS (0-5) have access to all System Speed Dial Bins (20-99). Stations 
assigned COS 6 can only access System Speed Dial Bins (20-39). Stations assigned COS 7 
have no access to System Speed Dial. COS affects the station override of DND where a 
station with a lower level COS can be overridden by a station with a higher level of COS. 
For instance, an extension with COS 0 may override a station with COS 1. COS also affects 
the operation of Privacy Release. Stations with equal or greater levels of COS may join a 
busy CO line conversation when Privacy Release is enabled. For example, a station 
assigned COS 1 may join a CO line conversation with a station assigned COS 1 or lower. 
Operation
Station COS is assigned in system programming and is not a feature that requires specific 
operating instructions. A stations COS will determine what digit sequences may be 
dialed on CO lines.
CO Line Group Assignment
Description
The system provides four CO Line Groups for assignment of specific CO lines. The CO Line 
Group assignment is used for CO Line Pool access. The CO Line Groups are designated by 
2-digit notation when programmed on station programmable feature buttons. CO Line 
Group 1 is programmed by dialing [01], CO Line Group 2 is programmed by dialing [02], 
etc. An All CO Line Group code is available for programmable feature button assignment 
by dialing [00] for that feature button. At default, all CO Lines are assigned to Group 1.
The highest level COS is 0 (the most dialing priviledge) and the lowest COS level (least dialing 
priviledge) is 7. 
						

							CO Line Pool4-37
CO Line Pool
Description
The CO Line Pool assignment preserves feature buttons and reduces the number of 
individual CO line appearances required at a key telephone. The CO Line Pool allows 
random CO line outgoing access and becomes a virtual Answer button, with illumination, 
for receiving incoming or transferred calls. A CO Line Pool button can be assigned to 
access CO Line Group 1, CO Line Group 2, CO Line Group 3, CO Line Group 4, or All CO 
Line Groups. Alternatively, CO Line Groups (1-4) can be assigned to separate distinct 
feature buttons. Dialing code [9] is not allowed. 
Operation
1. Press the feature button programmed for CO line group operation. An idle CO line in 
the associated group will be accessed. ( The last CO line in the group is always 
accessed first. When the feature button is programmed for All Group operation, the 
last CO line in the highest group number is accessed first.) The group button LED is 
green and blinking.
2. If CO Lines are camped-on by other key telephones or busy, busy tone will be heard 
and the display will show the following.
Conditions
†When all CO lines in a certain group are busy, any attempt to access an idle CO line by 
pressing the CO line group button will receive busy tone, and the system will assign 
any busy CO line for the station to establish Camp On Busy CO Line.
†If a station has multiple CO line group buttons programmed without any individual 
CO Line buttons, Incoming calls will be indicated on only one idle CO Line Group 
button, to which the CO Line is assigned. 
†If a station has a group button and individual CO Line button, an incoming CO Line 
call will be indicated only on an individual CO Line button.
†When pressing an individual CO Line button, the LED indication on an assigned 
group button will not be affected.
CO  LINE     x        
  
CO  LINE  UNAVAIL
   
Any programmable feature button may be programmed as a CO line group 
button. Even if a key telephone has no CO Line or CO line group buttons 
assigned, an outside CO line call can be transferred to the station. There will 
be no visible LED indication at the called station. 
						

							4-38CO Line Signaling
†Pressing an idle CO line group button to originate/answer a CO line call will affect the 
LED indication of an individual CO line button (i.e., CO line status will be indicated on 
both CO line group button and an individual CO line button). The LED indication on a 
CO line group button and an individual CO line button will be treated in the same 
way.
†Certain states and telephone companies prohibit PBX-type equipment operation 
behind Centrex lines.
CO Line Signaling
Description
Incoming CO line calls are indicated by a flashing red LED and distinctive tone from the 
key telephone speaker. Depending on the programmed database, a station may see 
incoming call flash indication without an audible indication, and still answer the call. If 
the station is not assigned CO Line Receive in the database for a specific CO line, 
incoming calls on that CO line will not flash at the station but instead will display a CO 
line busy indication.
Operation
1. incoming calls signaling on CO line 1 and CO Line 2 display as follows: 
Conditions
†Only those stations with corresponding CO line ring and receive assignments will 
display the current incoming CO line call status. CO line receive must be enabled for 
the station.
†When the remote party abandons the incoming call before it is answered, the 
incoming call signaling of the affected CO line will be removed after (1.6 to 6.4 sec.), 
depending on the connected CO.
At default, only the attendant is allowed to receive external CO line ring and can answer 
all incoming CO line calls.
CO Line Type Assignment
Description
Each CO line can be assigned as PBX, CO or OPEN. The Open assignment is reserved for 
CO lines equipped on the system, but not connected to telephone company network 
facilities. The Open type indication alerts the system that this CO line should not be used 
to place outgoing calls when system features are invoked which initiate automatic CO 
line selection. The PBX CO line type indication invokes other system automatic 
LN1    LN2.
    
						

							Conference4-39
operations for handling PBX Station-to-Station calls and PBX trunk calls, separately. When 
a programmed PBX trunk access code is dialed, the system is alerted that the user is 
accessing a telephone company facility to make a network call. When this occurs, the 
system monitors digits dialed after the PBX access code and compares them against the 
Allowed Digit Interval Table in the COS for that station. The programmed PBX Trunk 
access code also notifies the system that a pause should be inserted when redialing 
telephone numbers dialed on that CO line beginning with the PBX access code. This 
operation applies for Speed Dial, Last Number Redial, Save Dialed Number, User Save 
Number Redial, and Automatic Busy Redial.
CO line type assignment indicates that the CO line is a direct telephone company facility 
access CO line. Toll Restriction monitoring is commenced from the first digit dialed and 
no other special call handling characteristics are implemented on CO lines of this type. At 
default, CO line type is set to CO for all CO lines.
Conference
Supervised
Description
The system can accommodate 8 four-member (party) conferences simultaneously. 
Conference combinations may consist of two CO lines maximum and any number of 
stations to a maximum of four members. One inside key telephone station is the 
controller of the conference and constitutes one conference member.
To establish a conference while on a line:
1. Press [HOLD]. The current call is placed on hold and intercom dial tone is heard. 
2. Press another line button (or dial a DHS system station and go to step 4).
3. Dial the second party. (Repeat Steps1-3 to add a third party).
4. To join the parties in a conference, Press [FEAT ].
5. Dial [6] + [0]. The display shows:  
6. You will hear a confirmation tone and momentarily the display will change to:
To add a fourth party:
1. Press [HOLD].
Before a conference can be established with a maximum of four members, a three-member 
conference must first be established.
CONFERENCE
   
LNx  ss
private               forced