Vodavi Starplus Dhs/dhs-e Technical Manual

							4-90Speed Dialing
Resource - SMDRX_RATE
Operation
1. A user at station 10 dials [555-1212] from CO Line 6 and talks 45 seconds:
2. Press the [CLEAR] button or go on hook and disconnect the CO line call. A call record 
is generated. The following call record will be printed out if the connected printer is 
ready:
10      06      5551212                              01/02  11:09:43  00:00:45                         $
Conditions
†The system will retain 44 records in the event the external device (printer) becomes 
inoperative. These records will print the moment the device is reconnected.
†CO line calls must exceed 10 seconds for an SMDR record to be generated.
†Data format is no parity, 8 data bits, 1 stop bit. Baud rate is adjustable.
†In the last 2 lines of the SMDR record sample (Extension 21 used), caller identification 
SMDR records are illustrated.
Speed Dialing
Description
Speed Dialing allows you to store frequently dialed numbers. These numbers are 
selected for dialing by the appropriate bin number. The feature code and bin number 
may be stored on any feature button for instant, one-button operation.
Each station may store 20 personal (station) speed numbers in memory (bins 00-19) 
consisting of up to 16 digits each. There are also 80 Speed Dial bins allocated for system-
wide use (bins 20-99). System Speed Dial is programmed via Attendant Administration or 
System Programming. Speed bin 99 is used for external call forwarding.
Operation
Basic and Enhanced Telephones
To store a telephone number in a personal Speed Dial bin:
1. Press [FEAT ]
2. Dial [#] + [1]
3. Dial the bin number (00-19) in which to store the telephone number.
4. Dial the telephone number.
5. Press [HOLD]. You will hear confirmation tone.
CO  LINE  6            00:45
The SMDR RS232C serial port default setting is 9600 baud. 
						

							Speed Dialing4-91
To erase the contents of a Speed Dial bin:
1. Press [FEAT ]
2. Dial [#] + [1]
3. Dial the bin number (00-19) to erase.
4. Press [HOLD]. You will hear confirmation tone.
Executive Key Telephone
To store a telephone number in a personal Speed Dial bin:
1. Press [FEAT ]
2. Dial [#] + [1]. The display shows:
3. Dial the bin number (00-19) where you want to store the telephone number. (You can 
press [bksp] and [chg] to correct errors.)
4. Press [show]. The display shows the current contents of that bin:
5. Press [chg]. The display shows:
6. Dial the telephone number to be stored (up to 16 digits).
7. Press [save]
To continue storing telephone numbers in additional bins:
1. Repeat Steps 3 through 5 (for basic and enhanced telephones) and 3 through 7 (for 
executive telephones).
To erase the contents of a Speed Dial bin:
1. Press [save] instead of dialing a number in Step 4 (basic/enhanced) and Step 6 
(executive).
To exit speed dial programming:
1. Press [CLEAR]
To chain together Speed Dial bins:
1. Enter [FEAT ] + [1] + [BIN #] as part of the number in any speed bin to dial that bin 
contents, after the contents of the current bin.
Speed bins may be chained. Pauses and Flashes may be stored in Speed Dial. Chaining 
Pauses and Flashes each occupy one character position: Pause = [feat] + [7] + [0] = P; Flash 
= [feat] + [3]
SPEED  NO     :  __
  bksp     show    chg
EMPTY  
                           chg
__
   bksp    save     chg
16025551212 @ 00
                            chg 
						

							4-92Station Feature Status Check
To dial a number stored in Speed Dial:
1. Press [FEAT ].
2. Dial [1]. At an Executive Key Telephone, the display shows the following:
3. Dial the desired bin number (00-99).
Conditions
†Only an Executive Key Telephone can program System Speed Dial bins using 
Attendant Administration.
†System Speed Bin 99 is used for External Call Forward. (DHS requires the optional 
module.)
†If you access an empty bin, the display will show SPEED NO IS EMPTY.
Station Feature Status Check
Description
The Executive Key Telephone user can quickly determine the status of all user-controlled 
features. This feature is useful for the technician as well as the user since some feature 
conditions may not be evident if they are not programmed on an available 
programmable feature button. The current status can be observed using the soft 
interactive buttons.
Operation
1. Press [FEAT ]
2. Dial [#] + [8]. The display shows the contents of the Last Number Redial memory.
3. Press [next]. The display shows the contents of the Save Dialed Number memory.
4. Continue pressing [next] to display the status of the remaining features:
†User Saved Number
†Day COS
†Night COS
†Auto Hold
You may choose to first press an idle [CO line] or you may let the system automatically select 
the line.
SPEED  NO   :  __
   
5551212
            LNR     next
51800551212
            SDN     next 
						

							Station Groups4-93
†Phone Lock 
†Voice Announce
†Call Wait Setting
†Page Receive
†Night Station
Station Groups
Description
The system provides eight Station Groups for partitioning the system into separate 
departments or related features. Members of a Station Group have the ability to pick up 
incoming or transferred calls from other associated members in the same group, via the 
Call Pickup Group code [FEAT] + [5] + [4]. Unlike Directed Call Pickup, you do not have to 
know or remember the ringing stations intercom number.
As a Station Group member, you also receive Internal Zone Pages directed to your Station 
Group. Station Groups are assigned in system programming.
Default
All Stations default to Station Group 1.
Station Numbering Plan
Description
All stations on the DHS receive a 2-digit ICM number for inside calling. The 2-digit 
directory ranges from (10-81). All stations on the DHS-E receive a 3-digit ICM number for 
inside calling. The 3-digit directory ranges from (100-195). Before a station can be 
assigned a directory number already in use, the other station must be re-assigned to a 
new vacant number. 
System Time
Description
The system provides a built-in clock to track System Time for certain features such as 
System Night Service Mode Change, SMDR Call Message Recording, Alarm Clock Check, 
etc. This clock is battery protected from power failure by a battery provided inside the 
KSU. System Time can be changed at any Executive Key Telephone using the attendant 
password or system programming. 
						

							4-94To l l  R e s t r i c t i o n
To l l  R e s t r i c t i o n
Description
The DHS provides sophisticated monitoring of digits dialed on CO lines. If a digit or 
range of digits dialed on a CO line does not correlate with the Allow Digit Interval table, 
the CO line is released immediately. On any non-allowed call, the station user will receive 
error tone and the CO line button LED will extinguish. At an Executive Key Telephone, the 
user will see Call Restricted on the LCD. The Toll Restriction Allow Digit Interval table may 
be constructed in a matrix format and associated to any of the COS. Stations may be 
assigned a separate COS for Day System Mode operation and Night System Mode 
operation. 
To n e  D e t e c t o r
The system provides one shared tone detector which is used for certain features to detect 
the call status of the CO line call in progress. Those features which use the tone detector 
include DISA, External Call Forward, Last Number Redial and Save Dialed Number, 
Automatic Busy Redial and Dial Tone Detection.
The logical rules for sharing the tone detector are described below:
†Only one station is allowed to wait for the tone detector to become available.
†When the tone detector is currently assigned to a station, the maximum allowed time 
to wait for CO dial tone is 6 seconds (default).
†If no CO dial tone is detected within 6 seconds, the tone detector will be returned to 
idle, or assigned to another waiting station. The telephone number, if entered, will 
then be dialed.
†In the unlikely event that more than one station requests a tone detector at exactly 
the same moment, those stations will hear internal busy tone immediately, although 
a tone detector may be available.
Tone/Inter-Digit Duration
Description
Depending on the type of CO, and the customer specialized dialing requirements, the 
DTMF ON time and INTER-DIGIT time may be modified for manually-dialed or system 
automatically-dialed digits. Typically, no modification of tone/inter-digit duration is 
required. However, in some installations where line conditions are poor, tone duration 
and/or inter-digit duration timing may be increased to offset poor conditions. Tone 
duration and inter-digit duration may be assigned any value (50 to 150 ms). 
The DHS requires the Option Module to support this capability. 
						

							Tr a n s f e r4-95
Conditions
†A longer tone duration or inter-digit duration time will cause a slower output of 
manual or automatic system-dialed numbers. 
†A longer DTMF ON time and/or inter-digit tone time can be used to ensure more 
reliable interaction with remote voice mail and similar remote DTMF dial pad 
actuated devices.
†Users may experience a delayed DTMF confirmation tone if the tone/inter-digit 
duration is lengthened.
†Default DTMF duration is 70 ms.
Tr a n s f e r
Description
There are three types of transfer you may use: screened, un-screened, and one-button. 
When you conduct a transfer, the outside line is placed on Exclusive Hold and can only be 
retrieved at your telephone or the telephone where you transferred the call. A screened 
transfer occurs when you announce the call to the person to whom you are transferring 
the call.
Operation
To perform an Unscreened CO line or intercom call transfer:
1. Press [HOLD]
2. Dial the station/Hunt Group number where you want to transfer the call. 
3. Press [ TRANS] to transfer the call unscreened.
To perform a Screened CO line or intercom call transfer:
1. Press [HOLD]
2. Dial the station/Hunt Group number where you want to transfer the call.
3. Wait for the person you called to answer.
4. Press [ TRANS] to complete the call transfer.
To perform a One-button transfer:
1. Press the DSS button of the desired target station.
2. Hang up to complete the transfer.
To transfer to Voice Mail:
1. Press the [ Voice Mail] button.
2. Dial the 2-digit station number of the target mailbox.
3. Hang up to complete the transfer.
Do not press the [CLEAR] button when processing an incoming call. This will disconnect the 
call. The telephone will return to the idle condition following the transfer operation. 
						

							4-96User Name Programming
Conditions
†Ring transfer recall time for any CO line call is programmable, between 16, 30, 60, 90, 
and 120 seconds. 
†When a transferred CO line recalls, the line number and station number where the 
call was transferred will be displayed.
†Once the outside line changes from Hold to Transfer status, the outside party will 
hear Music-on-Hold change to a system-provided Ring Back tone.
†Intercom calls that are transferred, follow the Intercom Selection mode at the 
destination station ( Voice Announce Hands-Free/Private or Tone Ring).
†In screened transfer, if the person that you transferred the call to answers your 
intercom call in Voice Announce Hands-Free mode, and does not go off-hook to 
connect with you on an intercom channel, the CO line will transfer ring when the 
transfer is completed.
†With voice mail transfers, if no VM mailbox digits are entered for transfers, no digits 
are sent to the VM system.
†If VM mailbox digits are entered for transfers to voice mail, the following digits are 
sent: XFR prefix, VM mailbox and XFR suffix.
User Name Programming
Description
An alphanumeric, seven-character user name may be assigned to each station in the 
system. This name will be displayed on Executive Key Telephones in place of the standard 
STATION message. Station user names are entered in system programming. The names 
may consist of upper and lower case letters.
User Saved Number Redial (USNR)
Description
When on a CO Call, the user can enter the User Saved Number Redial (USNR) feature 
code, allowing the entry of any other number (telephone number, FAX number, or even 
bank account number), as a scratch pad entry for future use. When the station is idle, the 
user can enter either the SDN ([feat] + [5] + [1]) and/or USNR feature codes to make a CO 
call and dial the number stored.
Operation
To store a USNR number while on a call:
1. Press [FEAT ].
2. Dial [5] + [✳]. At an Executive Key Telephone, the display shows:
SAVE USNR NUM 
						

							Voice Announce (Hands-Free or Privacy) 4-97
3. Enter the desired number to be stored.
4. Press [SAVE].
To Dial:
1. Press [FEAT ].
2. Dial [5] + [✳].
Conditions
†The USNR is a maximum of sixteen (16) digits.
†If the USNR is empty, the display will show NO SAVED NUMBER.
†Station COS is applied a the time of use. 
Voice Announce (Hands-Free or Privacy)
Description
The Enhanced and Executive key telephone models provide the ability to receive 
incoming intercom calls in Voice Announce Hands-Free mode (VA-HF). When your 
telephone is in this mode, you can reply to an intercom call by using the speakerphone. 
You may also choose to place your telephone in VA Privacy mode. In this mode, you can 
hear the person intercom calling you but your telephone’s microphone remains muted 
so the person calling cannot hear you; therefore, calls may be announced to your station 
while maintaining a private environment.
The USNR feature code may be stored on any feature button for one-button storing or 
dialing operation.
Table 4-12: Voice Announce
MODE BUTTON LAMP DISPLAY TONE HEARD
Voice An nounce 
Hands-FreeGreen VA-HF Mode Long steady 
Voice An nounce 
PrivateRed VA-Privacy Mode Single burst 
Tone Ring No lamp lit Tone Ring Mode Double burst  
						

							4-98Voice Mail Button
Operation
When your telephone is set for VA-HF mode:
1. The call is automatically connected and your display shows:
2. The display at the calling station reads:  
Conditions
†The (SPKR) button lamp will light during hands-free operation.
†To receive intercom calls with Hands-Free Answer Back, the feature must be enabled.
Vo i c e  Ma i l  B u t t o n
Voice Mail button is used to retrieve voice mail messages, and will flash an LED indicator 
when there are messages.
Operation
1. Press [feat] + [#] + [3]
2. Press soft button you wish to program for the message waiting indicator.
3. Press [chg]
4. Press [feat] + [6] + [4]
5. Press [save]
Voice Mail Integration 
Description
An ancillary voice mail device may be connected to the system, and you can program a 
button for access to this feature. In addition, the button provides an indication of voice 
messages waiting.
STA                 14          CALL
            
VOICE    CALL              11
            
In VA-Privacy mode, the call can come in with mute on. Turn off must to use the 
speakerphone or then lift the handset. 
						

							Voice Mail Integration4-99
Operation
When the Voice Mail system has messages for any station, the Voice Mail button will flash. 
The display at Executive Key Telephones will show:
To retrieve a voice mail message:
1. Press the [ Voice Mail] button or press the [reply] button on an Executive Key 
Telephone model. The system will dial the appropriate numbers (according to 
programming) to the Voice Mail system.
2. Dial your password.
You may forward calls to the Voice Mail system using Call Forward and the Voice Mail 
Hunt Group number. Calls that you forward to Voice Mail will be forwarded to your 
mailbox. The person calling will hear your greeting and be prompted to leave a message. 
Once a message is left, the Voice Mail system will light the Voice Mail button. The Voice 
Mail system must be programmed to light Voice Mail buttons as follows.
To turn ON the lamp:
1. Dial [#] + [9] + [6].
2. Dial station number.
To turn OFF the lamp:
1. Dial [#] + [✳] + [9] + [6].
2. Dial station number.
Conditions
†For proper operation of the Voice Mail button, it must be programmed (refer to 
Chapter 5, SLT Features and Operation, “Message Waiting”, and Table 5-1: SLT Feature 
Access Codes, in ).
†When an answering machine is connected to the system via a 2 Port Analog Adapter 
and In-Band (DTMF/Touch Tone) digits must be sent to the answering machine to 
control its functions, the SLT port must be programmed as type VM.
†If no Voice Mail button is programmed, it will default to flex button 20 on your 
telephone.
VM FROM MAILBOX
                      REPLY