Vodavi Starplus Dhs/dhs-e Technical Manual

							6-32Resource Configuration
User Password
Each station in the system is assigned a default password of 0000. This may be changed if 
the associated security feature operation (Phone Lock, Remote COS, etc.) is required. This 
allows the password to be viewed but not modified.
Default
The DHS/DHS-E User Password is 0000, and has a programmable range from 0000-9999.
User Names
A User Name may be assigned to each station in the system. This can be useful as an 
administrative aid as well as providing a user friendly prompt at display telephones while 
idle and during call processing. If not programmed, the display at Executive Key 
Telephones will display STATION. Multiple depressions of the dial pad keys cause 
alphabet characters to appear. Use the following chart when programming User Names:
 
Table 6-4: User Name Programming
Key 1st Depression 2ndDepression 3rd Depression
1 Special Characters 
2A B C
3D E F
4G H I
5J K L
6M N O
7P R S
8T U V
9W X Y
[ Before pressing a number key = insert a numeral instead of a letter
After a letter selected = force lower case
0Q Z_and moves to the 
next position.
# (space) and moves to the next position 
						

							Resource Configuration6-33
Preprogrammed Messages
Two types of Preprogrammed Messages; OUTGOING MESSAGE and EXECUTIVE NOTIFY. 
The OUTGOING MESSAGE works with Message Wait and allows the Executive Key 
Telephone user to leave a text message at another Executive Key Telephone.
EXECUTIVE NOTIFY is a message that may be enabled to notify other Executive Key 
Telephone callers of the users status. This message will be displayed whenever another 
Executive Key Telephone user calls the Executive station with this feature enabled.
The first message prompted at the Executive Telephone for both OUTGOING MESSAGE 
and EXECUTIVE NOTIFY can be customized by the user during setup. The remaining 
messages can be pre-programmed here.
Default
The DHS/DHS-E OUTGOING and EXECUTIVE NOTIFY messages are:
†OUTGOING— 
†CALL OPERATOR
†CALL HOME
†CALL SCHOOL
†VISITORS WAITING
†URGENT
†COME SEE ME
†EXECUTIVE NOTIFY—
†OUT FOR LUNCH
†BE BACK SOON
†LEFT FOR THE DAY
†IN A MEETING
†OUT OF OFFICE
†ON VACATION
System Speed Dialing
There are 80 System Speed Dial Numbers that can be programmed for access by stations 
according to COS assignments. Stations with COS (0-5) can access all eighty System 
Speed Dial Numbers. Stations with COS 6 can access only System Speed Dial Numbers 
(20-39). Stations with COS 7 cannot use System Speed Dial Numbers.
Messages may be up to 16 characters.
System Speed Dial bin 99 is used for External Call Forward when that feature is used. 
						

							6-34Resource Configuration
Default
By default, all DHS/DHS-E System Speed Bins are EMPTY, and the allowable 
programmable digits are: Digits (0-9) [✳], [#], pause (F + [7] +[0])Flash (F + [3]), and 
(F + [1]+ nn) for chaining (up to 16 characters).
Background Music (BGM)
A second music source may be connected to the system for listening at key telephone 
stations. If this source is not used it may be desirable to disable that BGM channel. When 
BGM is set to N the second music source will not be connected to a station that has 
toggled the BGM code [F52], only the first music channel source, such as Music on Hold 
(MOH), will be toggled at the telephone. When set to Y both music channels will be 
toggled by successive operations of the BGM code [F52].
Default
By default, the DHS/DHS-E BGM is set to N.
CO Line Copy
CO Line Copy is provided to assist in programming multiple CO lines with the same data. 
Follow the displayed instructions to copy one CO line data field to another.
CO Line range:
†DHS = 1-12
†DHS-E = 700-717
Station Copy
Station Copy is provided to assist in programming multiple stations with the same data. 
Follow the displayed instructions to copy one station data fields to another.
Station Number range:
†DHS = 10-81
†DHS-E = 100-195
Feature Button Copy 
Feature Button Copy is provided to assist in programming multiple stations with the 
same button programming. Once a station’s feature buttons are programmed using the 
station feature Programmable Feature Buttons [F#3] that station’s button programming 
may be copied to other system stations in this database programming function. Follow 
the displayed instructions to copy one station’s button data to another.
Station Number range:
†DHS = 10-81
†DHS-E = 100-195
The DHS requires the Option Module to support a second background music channel. 
						

							Resource Configuration6-35
System Time
Provided to set system time and date information. Use the prompts displayed to set the 
fields:
†YEAR
†MONTH
†DAY
†WEEKDAY
†HOUR
†MINUTE
Account Code Table
When a station is Forced Account Code (must enter an account code to dial any outside 
telephone number), the account code entered is verified against the entries in this table. 
Up to 100 entries may be made in the Account Code Table. The account code length may 
be 4-8 digits in length to increase the security of valid Account Code Entry.
Default
The DHS/DHS-E Account Code length is 4 digits, and Bins (001-100) are EMPTY. The 
Account Code data field ranges are:
†Length = 4-8 digits
†allowable number entries = 0000-99999999
Directory Dial 
The DHS system provides locations for up to 200 names each consisting of a maximum of 
12 characters. Directory Dial also  enables users to program a name along with a speed 
dial bin for use in later locating a speed dial number. The system displays the name 
associated with a speed dial number on the LCD display so that when the desired name is 
shown, the user may then have the system dial the number.
Default
Each name entered into Directory Dial can be up to 12 characters. Directory Dial will 
accept up to 200 names.
Distinctive Ringing 
You may choose from four distinctive ringing tones to signal incoming calls. This allows 
you to easily distinguish your calls from calls ringing at other stations near you.
Default
Defaults to the first of four distinctive ringing tones.
System Time can be set through Attendant Administration using the Attendant Station 
password. 
						

							6-36Resource Configuration
Data Link
The DHS/DHS-E Data Link programming option is not implemented at this time. This is a 
future CTI function.
RMT X_RATE
The DB-9-pin RS232 port labeled ICLID/PC PROGRAMMING can be connected to a 
modem or directly to a Personal Computer to use the PC based Database Programming 
software. RMT X_RATE is the baud rate setting of this port.
Default
The DHS/DHS-E RMT X_RATE is 9600 baud, and the range is programmable from 110/300/
600/1200/2400/4800/9600/19200.
SMDR X_RATE
The DB-9 RS232 port labeled SMDR can be connected to a serial printer, personal 
computer or other call accounting collection device to collect Station Message Detail 
Recording. 
Default
The DHS/DHS-E SMDR X_RATE baud rate is 9600 baud, and the range is programmable 
from 110/300/600/1200/2400/4800/9600/19200.
Hour Mode Selection
The displayed hour format at Executive Key Telephones may be selected for 24-hour or 
12-hour format.
Default
The DHS/DHS-E Hour Mode Selection is in the 12-Hour Format.
Dial Tone Detect
The system Tone Detectors on the Optional Module may be used to detect the presence 
of dial tone before dialing begins. This function will affect both automated features and 
manual dialing. When engaged, the function has the effect of delayed dialed digits when 
manually dialing. It is recommended that this feature only be used in cases where dialing 
problems persist.
The DHS system requires the Option Module to be installed for this capability.
Vodavi only guarantees a connection at 9600 baud.
The DHS system requires the Option Module to be installed for this capability.
CO calls must be in progress for a minimum of 10 sec for an SMDR record to be generated 
for that call. 
						

							Restriction Configuration6-37
Default
The DHS/DHS-E Dial Tone Detect is set to (N) disabled, and can be toggled from (Y/N).
Related Programming
Refer to “Dial Wait Time” in the Call Handling Configuration section of this Chapter.
Dial Wait Time
Similar to the Dial Tone Detect feature, Dial Wait Time can be used to delay out dialing 
based on a timer instead of a Tone Detector for applications where the provided dial tone 
cannot be properly detected by the built-in Tone Detectors. This feature should only be 
used in cases where dialing problems persist.
Default
The DHS/DHS-E Dial Wait Time is set to zero (no delay), and the range is programmable 
from 0-8.
KSU Revision
This data parameter is provided as a convenience to easily determine the KSU software 
version installed. KSU revision displays as: KXXU VX.FXX
Modem Port Number (DHS-E Only)
The DHS-E includes a built-in 2400-baud modem on the MPB board. This modem is used 
for remote system administration. The modem is located at Station 199 on the system. 
Calls must be transferred by the Attendant, or at another station.
Restriction Configuration
If the system is in the programming mode, continue using the [back] and [next] Soft 
Buttons to scroll to the desired programming field. If starting to program here, enter the 
programming mode. 
Refer to “Program Mode Entry”. Also, refer to Table 6-1: Database Programming Table for 
the complete list of programmable features and their default values.
CO Call Discrimination
Description
The system provides 100 digit interval tables to apply call restrictions. Each table is 
comprised of four data fields: From, To, DAY ALLOWED and NITE ALLOWED. The From 
and To data fields allow the programmer to enter a range of allowed digits up to 10 digits 
each in length. This flexibility allows the programmer to enter only the digits significant 
to the dialing restriction desired. 
Dial Tone Detect requires the Option Module on the DHS to function. However, if CO dial 
tone is slow and dialed digits are being sent before CO dial tone is ready, the Dial Wait Time 
may be used to eliminate the problem by imposing a fixed wait period before digits are sent. 
						

							6-38Restriction Configuration
Consider the default entry in Table bin 001 where the From entry is 0 and the To entry is 9 
(refer to Table 6-5 ). In this case, (default) stations assigned a COS corresponding to the 
table (default) can dial any telephone number so long as the first dialed digit is a 0-9. 
A specific number may be allowed for any COS by using a table entry with a constricted 
range. Consider a table programmed as: From 1800 To 1800. This table entry allows the 
user assigned the associated COS to dial only numbers beginning with 1800.
Default
The DHS/DHS-E default settings of associated CO Line Call Discrimination Digit Interval 
data fields are:
†TABLE BIN: 001 (0-9)
†COS 0 = Y
†COS 1-7 = N
Programmable Range 
†Table Bins: = Range 001-100 
†Digits (allowable) = 0000000000-9999999999,##########,✳✳✳✳✳✳✳✳✳✳
†DAY/NITE COS = Range 0-7 ( Y/N)
The words From and To are not displayed, rather the From table is denoted with a “>” 
symbol following the table entry and the To table is denoted with a > symbol preceding the 
table entry.
All stations are restricted from dialing a [✳] or [#] as the first dialed digit.
To allow [
✳] and [#] as the 1st digit, change the entry from 0-9 to 0-[✳].
Table 6-5: Restriction Data (Example)
CO Call
Discrimination
Interval
(default shown)FROM
(10 digits 
max)TO
(10 digits 
max)Day Allowed (COS) Night Allowed (COS)
0123456701234567
001 0 9
YNNNNNNNYNNNNNNN
002
003
004
005 
						

							System Applications6-39
System Applications
If the system is in the programming mode, continue using the [back] and [next] Soft 
Buttons to scroll to the desired programming field. If starting to program here, enter the 
programming mode. 
Refer to “Program Mode Entry”. Also, refer to Table 6-1: Database Programming Table for 
the complete list of programmable features and their default values.
Station Hunt Groups
Description 
Up to eight hunt groups may be assigned. Hunting is always in a linear fashion. Each Hunt 
Group can contain 24 members. Hunt Group directory numbers for the DHS are 82-89, 
and 800-807 on the DHS-E. One Hunt Group may be assigned as a Voice Mail type Hunt 
Group for System voice mail integrated operation. There are three data fields in hunt 
group programming; GROUP TYPE, GROUP MEMBER and RING ASSIGNMENT.
†GROUP TYPE—Available settings are; HUNT, VM and ALLRG.
†HUNT—A Hunt Group assigned as type HUNT will perform a search for the first 
available, idle telephone member of the hunt group according to the order of 
programmed entry.
†VOICE MAIL TYPE—A Hunt Group assigned as type VM will integrate voice mail 
control digits for calls placed to the hunt group. Only one VM type Hunt Group is 
allowed per system. The members of this Hunt Group should only be SLT ports, and 
those ports should also be marked as VM type in Station programming. 
†ALLRG—A Hunt Group assigned as type ALLRG will ring all telephone members 
simultaneously when the Hunt Group number is dialed.
†GROUP MEMBER—This field is to program the station members of the Hunt Group. 
†RING ASSIGNMENT—This field is used to assign ringing of CO lines to a Hunt Group. 
Ringing may be programmed individually for each of the CO lines and each of the 8 
Hunt Groups. Ringing is available for the various modes of operation (Day, Night or 
Both).
Default
The DHS/DHS-E default settings of associated Hunt Group data fields are:
†GROUP TYPE =
 Hunt
†RING ASSIGNMENT =
 None
†GROUP MEMBER =
 Empty
Programmable Range 
†GROUP TYPE = Hunt, Voice Mail ( VM), Allrg
†GROUP MEMBERS =
 DHS (10-81), and DHS-E (100-195).
†GROUP PILOT NUMBERS 1-8 = DHS (82-89), and DHS-E (800-807).
†RING ASSIGNMENT =
 None, Day, Nite, or Both. 
						

							6-40System Applications
Related Programming
Refer to “Voice Mail Port” in the Station Programming section of this Chapter.
Voice Mail
Description 
When a voice mail system is connected to the DHS/DHS-E via SLT ports the operation of 
the voice mail system can be greatly enhanced by preprogramming digit code strings 
that allow the caller entering voice mail to be diverted to the appropriate menu level. The 
code that must be entered may be different depending on the call type (CO transfer to 
VM, intercom call to VM, etc.). The DHS/DHS-E provides six code strings fields; ICM PREFIX, 
XFR PREFIX, RECORD DGT, ICM SUFFIX, XFR SUFFIX and DIS DGT. The DHS/DHS-E always 
sends the station directory number to the voice mail system for calls that are forwarded 
to VM from a station. These digits are either preceded or appended with the digits 
programmed into the six fields.
†ICM PREFIX (Intercom Prefix)—Digits that must proceed the station directory number 
when a station user calls VM to retrieve messages. The Intercom Prefix may be up to 
four digits in length.
†XFR PREFIX ( Transfer Prefix)—Digits that must proceed the station directory number 
when a CO line call is transferred to VM. The Transfer Prefix may be up to four digits in 
length.
†RECORD DGT (Record Digits)—Digits are used only with the Voice Recorder feature. 
The RECORD DGT digits are sent to the VM system after the voice mail box digits to 
skip the user’s introduction and begin recording.
†ICM SUFFIX (Intercom Suffix)—Digits are applied to intercom calls placed to the VM 
system as an aid to direct the caller to his or her personal greeting where they are 
required to enter only a password to retrieve messages. Digits programmed as Suffix 
Digits will be appended to the station directory number. That is, after the station 
directory number is sent to the VM system the Suffix Digits will then be sent. The 
Suffix may be up to two digits in length.
†XFR SUFFIX ( Transfer Suffix)—Digits that are applied to calls that are transferred to 
the VM system. Digits programmed as Transfer Suffix digits will be appended to the 
station directory number. That is, after the station directory number is sent to the VM 
system the Suffix Digits will then be sent. The Suffix may be up to two digits in length.
†DIS DGT (Disconnect Digits)—Digits that will be sent to the voice mail system 
whenever a station user disconnects or when a CO line caller hangs up. The purpose 
of the Disconnect Digits is to make the voice mail port available to new voice mail 
callers quickly. Disconnect Digits may be up to eight digits in length.
Call Forward—Busy No Answer may affect operation of this feature.
Group members in a Voice Mail Hunt Group must be set to Voice Mail-type “Yes”. 
						

							System Applications6-41
Default
The DHS/DHS-E default settings of associated (Voice Mail Integration) data fields are listed 
below:
†ICM PREFIX =
 Empty
†RECORD DGT= Empty
†ICM SUFFIX =
 Empty
†XFR SUFFIX =
 Empty
†DIS DGT =
 Empty
Programmable Range
The programmable range for the DHS/DHS-E Voice Mail Integration fields are listed 
below:
†ICM PREFIX = 0000-9999,####, ✳✳✳✳✳
†XFR PREFIX = 0000-9999,####, ✳✳✳✳✳
†ICM PREFIX = 0000-9999,####,✳✳✳✳✳
†ICM SUFFIX = 00-99,##, ✳✳✳
†XFR SUFFIX= 00-99,##, ✳✳✳
†DIS DGT= 00000000-99999999,########, ✳✳✳✳✳✳✳✳✳
†PAUSE = FEAT + [7] + [0] (displays P)
Programmable Range
The programmable range for the AVP/Dispatch Voice Mail Integration fields are listed 
below:
†ICM PREFIX = P7 (FEAT + [7] + [0] + [7] save)
†ICM SUFFIX = ✳
†XFR PREFIX = P7 (FEAT + [7] + [0] + [7] save)
†RECORD DIGIT = 5P
†DIS DGT = #9999999