Vodavi Starplus Dhs/dhs-e Technical Manual

							4-80Page
Conditions
†Stations initiating internal pages may receive error tone if not stations are available in 
page group. External paging in unaffected.
 Meet Me
Description
Anyone paging internally or externally may be answered for a private Meet Me 
connection. After hearing the page, you can dial the Meet Me Page code from any 
telephone and be connected to the person paging. During a Meet Me Page, the internal 
and external paging zones are released and new pages may be initiated. 
Operation
1. While a page is currently in progress, an Executive Telephone displays:
2. Press [FEAT ].
3. Dial [5] + [9]. The display shows:
Conditions
†A page may be answered at any telephone using the Meet Me Page code, even if the 
page announcement is not heard over the telephone speaker.
†The page may be any zone page or all page. 
†Meet Me Page is functional regardless of group assignments.
The Page Allow/Deny feature code may be stored on a feature button.
STA                    xx    PAGE
   
CONNECT  STA  xx
   
The Meet Me Page code may be programmed on any available feature button. 
						

							Pause4-81
Pause
Description
You can insert a pause to generate an intentional delay in dialing on outgoing CO line 
calls. A pause or a combination of pauses may be stored in the Speed Dial bins to allow 
timed access to special services, while allowing you to monitor the progress of the call. A 
pause will appear as P on an Executive Telephone display. Last Number Redial will 
remember any pauses dialed manually.
Operation
1. During dialing on any CO line or when programming a Speed Dial bin (refer to Speed 
Dialing), press [FEAT ].
2. Dial [7] + [0] 
.
PBX Compatibility
Description
Any CO line in the system may be programmed as a PBX type facility. Station users may 
use that PBX facility via a CO line button. To make a PBX call, that CO line button is 
accessed and the PBX station number is dialed. To use the PBX facility to make an 
outgoing call, the PBX trunk code must be dialed to receive outside Central Office dial 
tone. This code may be programmed into the system as a PBX trunk access code. Once 
programmed, the system will identify these codes when dialed and adjust feature 
operation accordingly. 
Operation
CO Line x is connected to a PBX for PBX feature access. The PBX uses the code 9 to access 
a PBX trunk for out call dialing. (Code 9 has been programmed into the DHS as the PBX 
CODE for trunk access.)
1. When CO line x is accessed, PBX dial tone is heard.
P
Pause may be stored on a programmable feature button and is also used in programming 
fields that accept a Pause character. 
						

							4-82Station Lock/Unlock
2. If the digit [9] is dialed, the DHS is aware that this call is being placed on a PBX trunk 
(outgoing call).
3. A hyphen (-) is inserted automatically after dialing 9 for better display clarity. 
Subsequent digits dialed are displayed after the hyphen.
Conditions
†The PBX access code may be 1 or 2 digits.
†After entering PBX access code, the system will automatically stop dialing for a 
specified time (1 - 9 secs programmable) and then continue the dialing. 
Station Lock/Unlock 
Description
You may use this feature to prevent unauthorized outside calling from your telephone. 
The feature code is also used to program your private 4-digit password number.
Operation
Basic and Enhanced Telephones
To lock the telephone:
1. Press [FEAT ].
2. Dial [9] + [7].DHS DHS-E
CO  LINE  1
  ORCO  LINE  700
9-
  
9-15551212
  
When the PBX CODE is programmed, the DHS will apply station toll restriction when the 
next number is dialed. LNR and ABR will recognize the code and automatically insert a 
pause following the code. At default, no CO line is type PBX, the PBX access code is 9, and 
the PBX Auto Pause Insertion time is one second.
Use of Station Lock [Feat 97] will restrict access to 911.  
						

							Station Lock/Unlock4-83
3. Dial your password.
4. Dial [#].
To unlock the telephone:
1. Press [FEAT ].
2. Dial [9] + [7].
3. Dial your password.
4. Dial [✳].
To change your password:
1. Press [FEAT ].
2. Dial [9] + [7].
3. Dial your current password.
4. Dial the new password.
Executive Telephone
To program Station Lock/Unlock:
1. Press [FEAT ].
2. Dial [9] + [7]. The display shows:
3. Dial your password (default is 0000).
4. Press [show]. The display shows:
To lock the telephone:
1. Press [yes]. The display shows:
To unlock the telephone:
1. Press [no]. The display shows:
To change your password:
1. Press [pswd]. The display shows:
2. Dial your new password (up to 4 digits). The display shows:
CHK  PSWD__
   bksp    show   chg
LOCK TELEPHONE
  pswd   yes      no
PHONE LOCKED
  
PHONE  UNLOCKED
  
NEW  PSWD   :  __
   bksp     save     chg 
NEW  PSWD   :  1234
   bksp     save     chg  
						

							4-84Privacy
3. Press [save].
Conditions
†When your telephone is locked you can only make intercom calls. You may still 
answer calls and held lines while your telephone is locked. This includes speed dial 
access and CO lines marked as toll override.
†If you accidentally forget your password it may be retrieved through the system 
database administration password. 
†The Attendant designated station private password is used to enter Attendant 
Administration.
†If you try to make a CO line call from a locked telephone, you will hear error an tone 
and the display will show PHONE LOCKED.
Privacy
Description
Factory default settings provide privacy for all intercom and CO line calls. These calls may 
not be monitored or interrupted by other stations. If your COS allows, and if the Privacy 
Release and Voice Over Busy features are available to you, as determined by your 
programmed COS, you may use those features to override the Privacy feature.
Privacy Release
Description
Privacy Release may be enabled on a system-wide basis to allow up to three users to join 
a conversation on busy CO lines (maximum of 4 users). When Privacy Release is enabled 
through programming, you may press a busy CO line button at an idle telephone to join 
that conversation.
Your programmed COS determines whether you have access to Privacy Release. If your 
COS is equal to or greater than that of the station engaged in the conversation on the CO 
line, you will be allowed to join the conversation. 
Operation
When you want to join a conversation on a busy CO line:
The Phone Lock feature code may be programmed on a programmable feature button. 
						

							Private Line4-85
1. Press that CO line button. A conference is established and the user that originated the 
call is the conference controller. The controller display reads:
2. Your telephone display shows:
Where “ss” in each display indicates the station numbers that are joined in the call.
Conditions
†If there are already four parties joined together, further attempts by other stations to 
join the CO line conversation will receive busy indication.
†A telephone must have a CO line button appearance of the busy CO line to join.
Refer to Conference for details of options from the controller telephone. 
Private Line
Description
The Private Line assignment provides a quick and secure method of programming one or 
more lines for access by only one station. If the associated Private Line is assigned to a 
feature button at other stations, the button will light when busy but cannot be accessed 
from Hold, answered on incoming calls, or used for outgoing access. Calls will not 
forward and cannot be answered from Park location. The Private Line is used exclusively 
by the station that is assigned the Private To station in system programming.
Conditions
†Incoming calls signaling on a private CO line will ring its associated station regardless 
of whether the CO line ring assignment is allowed in programming. 
†Private Line programming will override CO line ring and CO line receive.
P u l s e  To  To n e  S w i t c h - O v e r
Description
When the system is connected to Dial Pulse (rotary) outgoing CO lines, you may manually 
force the system to output DTMF tones for access to special services over the same Dial 
Pulse CO line.
LNx    ss    ss
private          forced 
LNx    ss    ss 
						

							4-86Recall ( Transfer Recall)
Operation
1. As you dial on a dial pulse CO line, dial [✳]. All subsequent digits will be sent as DTMF 
digits.
Conditions
†The dialing conversion can only be from Pulse Mode to Tone (DTMF) mode.
Recall ( Transfer Recall)
Description
Transferred CO lines will recall to the transferring station if the call is unanswered after 
the Recall Time expires. During the recall, the outside party continues to hear the transfer 
Ring Back tone, and the CO line returns to System Hold. 
Operation
1. When a transferred CO line recalls, the display at an Executive Key Telephone will 
indicate where the initial transfer was routed:
Reminder Tones
Description
If you have Do Not Disturb or Call Forward enabled, you will hear a Reminder Tone 
whenever you access intercom dial tone. The Reminder Tone is a distinctive interrupted 
stutter dial tone. Once you dial a digit, the Reminder Tone is removed until the next time 
you access intercom.
Pulse to Tone Switch-Over can be programmed in any Speed Dial bin.
LNx  RECALL
STATION                   xx 
Recalls are not directed to the programmed Alternate Attendant station. 
						

							Ringing Line Priority4-87
Ringing Line Priority
Description
Ringing Line Priority is a system-wide feature that automatically connects incoming calls 
based on a predetermined priority. The ringing station is automatically connected to the 
priority ringing facility, upon lifting the handset or pressing the [SPKR] button.
Ringing Line Priority can be overridden at the station by first pressing a direct appearing 
line, CO line group, feature button or by dialing an intercom number on hook.
The priority is:
†Intercom Call Back
†Camped CO Line
†Recalled CO Line call
†Transferring CO Line call
†Incoming CO Line call 
†Incoming ICM call
Operation
To pick up an incoming call: 
1. Lift the handset or press the [SPKR] button when station rings.
Save Dialed Number (SDN)
Description
Save Dialed Number (SDN) is normally used whenever you want to retain a telephone 
number to be dialed later. Once stored, that number will be recalled when you dial the 
SDN code, regardless of what feature operations or numbers have been dialed at your 
telephone since you stored the number.
Operation
After dialing a number that is busy or is not answered:
1. Press [FEAT ]
2. Dial [5] + [1]. At an Executive Key Telephone, the display shows:
To dial a saved number:
1. Press [FEAT ]
2. Dial [5] + [1]. The telephone attempts to access the same CO line used when the 
number was saved. If it is busy, another CO line in the same group is accessed and the 
number is dialed.
SAVE  DIALED  NUM 
						

							4-88 Station Message Detail Recording (SMDR)
Conditions
†The SDN is a maximum of 16 digits.
†If the SDN buffer is empty, the display will show NO SAVED NUMBER. 
†If all CO lines are busy, the display will show ALL CO LINES BSY.
Station Message Detail Recording (SMDR)
Description
This feature allows the system administration to track all incoming and outgoing CO line 
traffic. Station Message Detail Recording (SMDR) is output from the SMDR RS232 serial 
port located on DHS-E Central Processor Board or the DHS Option Module. An external 
serial printer or call accounting device may be connected for permanent record keeping 
or call cost accounting. Data communications is one direction only through this port and 
is programmable for data rate selection in system programming.
If entered, an account code may also be output for each call record. SMDR information 
includes CO line used, station number, time and date the call was placed, number dialed, 
duration of the call, Ring Time to Answer, an account code (if entered), and a comment 
for special call handling record. The system will also provide ring-in duration and call 
processing information relative to the call as it was handled by the system. Table 4-11: 
SMDR (Data Examples) for data examples.
Save Dialed Number feature code may be stored on any feature button. 
						

							Station Message Detail Recording (SMDR) 4-89
Table 4-11: SMDR (Data Examples)
STA TRK DGT_DIALED RING DATE TIME DURATION ACCOUNT BR CMT
XX XX XXXX...XXXX MM:SS XX/
XXHH:MM:SS HH:MM:SS XXXXXXXX XXX
X
11 01 00:00 01/02 11:15:55 00:00:47 $ LNH
10 03 12345678901234  01/02 11:10:36  00:02:54  12345678 $ LNC
14 01 555-1212 01/02 11:09:43  00:00:51  $ LNC
10 01 00:32 01/02 11:15:36 00:00:52  $ LNC
11 01 00:00 01/02 11:15:36 00:00:47  $ LNC
11 01 443-6000 01/02 01:53:36 00:00:33 $ LNC
21 02 602-443-6000 00:03 01/02 02:53:36 00:00:39  $ LNC
21 02 VODAVI COMM 00:03 01/02 02:53:36  00:00:39  $ LNC
UNANSWERED CALLER ID SMDR OUTPUT SAMPLE RECORD (FEATURE PACKAGE 2)
ST TRK DGT_DIALED RING DATE TIME DURATION ACCOUNT BR CMT
NA 02 602-555-1212  00:53 01/01 01:53:12 00:00:00  12345678
NA 02 ABC 
Incorporated00:53 01/01 01:53:12 00:00:00 12345678
MM = minute
HH = hour
SS = second
STA = Station number/Incoming DISA CO line number/Incoming ECF CO line number
TRK = CO line number, 2 digits with prefix 0
DGT_DIALED = Telephone number (outgoing call only, maximum 16 digits, left aligned)
RING = CO line incoming ringing duration before answer (Incoming call only)
DATE = Day/Month (DD/MM)
TIME = Start time of call conversation
DURATION = Conversation time
ACCOUNT = Account code entered for billing purposes (maximum 8 digits, left aligned)
BR = Battery reversal detected
CMT = Comment
LNH = CO line call held by another station, later answered and released by the output station number
LNC = CO line call is invited into conference, but is released by the output station number
DISA = CO line call is established through DISA feature
ECF = CO line call is established through ECF feature
A carriage return (CR) is generated after each record output.