Vodavi Starplus Dhs/dhs-e Technical Manual

							4-20Call Forward
3. The setting is a toggle; the LCD shows either “FWD MSG DSP ON” or “FDW MSG DSP 
OFF.”
4. When OFF, the LCD will show normal Time and Date display even when Call 
Forwarding is invoked.
Station
Description
There are many Call Forward choices: 
†Forward calls when your telephone is idle. 
†Forward calls when your telephone is busy.
†Use the Follow Me feature to receive calls at a temporary location and activate the 
feature remotely from another station. 
†Forward your calls when there is no answer.
†Combine busy and no answer call conditions for forwarding calls.
†Forward Intercom calls, incoming CO and transferred CO calls.
Call Forward Modes
Basic and Enhanced Telephones
Use the following programming code combinations to activate the desired Call Forward 
feature. 
Executive Telephones
1. Press [FEAT ]
2. Dial [2]. The display shows:
Regardless of whether the station where calls are being forwarded is a key telephone or 
single line telephone, the user at the forwarded station will hear special Intercom Reminder 
tone signifying that Call Forward is activated.
Table 4-3: Call Forward Programming
Idle Call Forward Press [FEAT ] + [2] + [0] + Station number
Busy Call Forward Press [FEAT ] + [2] + [1] + Station number
All Call Forward Press [FEAT ] + [2] + [2] + Station number
Follow Me Call Forward  Press [FEAT ] + [2] + [3] + Station number + password
No Answer Call Forward  Press [FEAT ] + [2] + [4] + Station number + [x]
*
* x = 0, 1, 2, 3, or 4 where (0-4) = (10-50) seconds).Combined Busy/No Answer  Press [FEAT ] + [2] + [5] + Station number + [x]
CALL  FORWARD
   na       busy      next 
						

							Call Forward4-21
No Answer
1. Press [na]. The display will show:
2. Dial the station number where calls will be forwarded, then press [save].
3. Optional: Press CHG until desired value is displayed.
Busy
1. Press [busy]. The display shows:
2. Dial the station number where calls will be forwarded, then press [save].
Busy/No Answer
1. For more forward options press [next]. The display shows:
2. Press [bsy/na]. The display shows:
3. Dial the station number where calls will be forwarded, then press [save].
Idle
1. Press [idle]. The display shows:
2. Dial the station number where calls will be forwarded, then press [save].
Direct (All Call)
For more forward options press [next]. The display shows:
1. Press [direct]. The display shows:
2. Dial the station number where all calls will be forwarded, then press [save].
NO  ANS  FWD TO
   bksp    save    chg
BUSY FORWARD TO  --
   bksp    save    chg
CALL FORWARD 
 bsy/na    idle     next
BSY/NA  FWD  TO      --
   bksp    save    chg
NO  ANS  FWD TO
   bksp    save    chg
CALL  FORWARD
 direct               follow
DIRECT  FWD  TO
 bksp    save     chg 
						

							4-22Call Forward
Follow Me
1. Press [follow]. The display shows::
2. Dial the station number from which calls are to be forwarded.
3. Press [save]. The display shows:
4. Dial the password for that station.
5. Press [save]. The display will momentarily display the following message while 
confirmation tone is heard.
Conditions
†If the station identified is in Do Not Disturb, Follow Me Call Forward will not be 
allowed and the message STATION XX DND will be displayed.
Cancel
1. Any call forward mode can be canceled at the station that is forwarded by pressing 
[FEAT ] + [2]. The display will indicate DELETE FORWARD.  Let’s assume that you are 
Station 10 and Station 12 is Busy Call Forwarded to Station 16.
2. Call Station 12, which is busy on another intercom call.
3. Your call is forwarded to Station 16 and you hear ringback tone. At an Executive 
Telephone, your display shows:
4. If Station 16 is also busy, you will hear a busy tone. At an Executive Telephone the 
display shows:
At Station 16 ringing is heard and the display reads:
FOLLOW FROM
 bksp    save     chg
CHK  PSWD
 bksp    save     chg
FOLLOW FROM       xx
 
CALLING   STA        16
  cbck    msg 
 STA  16  BUSY
  cbck    msg    next
STA    10  CALLING
                     12  CFW 
Call Forward can be pre-programmed on any feature button. When active, the lamp on the 
assigned CALL FORWARD button will light on the Basic and Enhanced Telephones. On an 
Executive Key Telephone, the display can be programmed to show the station or group to 
which it is forwarded.  
						

							Call Forward4-23
Conditions
†When Call Forward is active at any telephone, Special (stutter) Dial Tone is heard 
when the user accesses intercom dial tone.
†Call Forward cannot be activated at a telephone in Do Not Disturb (DND). If DND is 
currently active, you will hear an error tone and the display on an Executive 
Telephone will show RELEASE DND.
†Only one type of Call Forward can be active at a station at any time.
†Call Forward and Do Not Disturb are mutually exclusive. Only one of these two 
features may be active.
†After programming Call Forward, the Call Forward message defaults to display on the 
LCD.
†Call Forward cannot be programmed for more than three stations in series. For 
instance, if Station (A) forwards to Station (B) and Station (B) forwards to Station (C), 
Station (C) cannot forward calls.
†Any number of stations may be programmed for Call Forward to the same 
destination, simultaneously.
†All Call Forward will forward all intercom calls, regardless of busy/idle state. 
†Call Forward No Answer shows a timer value on the display of an Executive Key 
Telephone which allows the station to adjust the time a call will ring before it 
forwards. This option remains displayed until some other action is taken at the 
telephone.
†Follow Me Forward activation must be canceled at the station from where calls were 
forwarded.  
						

							4-24Caller Identification (ICLID)
Caller Identification (ICLID)
Description
Incoming Caller Identification (ICLID) is an optional service offered by the local telephone 
company. When properly equipped, the DHS/DHS-E will display this caller ID 
information. Executive telephones that are assigned to ring for this incoming line will 
display the caller data while the call is ringing.
The key system operation of this feature is dependent on the feature first being activated 
from the Telephone Central Office (CO) so that the number/name of the calling party will 
be delivered over the individual tip and ring of the CO lines during the first silent interval 
between ringing.
The features implemented are:
1. Calling number or name display on initial ring-in of a line on the display keysets.
2. Incoming call number/name recording on the SMDR printout.
3. Retaining a list of the last 100 Unanswered Calls in a table for user access.
Related Programming
Refer to Chapter 6, System Programming, “ICLID Port”.
Figure 4-2: System Configuration
Operation
In the following example, the caller name is Vodavi Communications Systems, Inc. Since 
the telephone company can only provide 15 characters for any caller’s name, the likely 
resulting display would be:
LN1
Vodavi Communic
co
co
co
co
Caller ID Box
DHS
DHSE
Caller ID Box 
						

							Caller Identification (ICLID)4-25
The display for the name can vary depending upon the actual data input for the caller’s 
name. When you answer the call, the display changes as follows:
Most caller names will be available in the data received from the telephone company. 
However, in the event that only a telephone number is provided, that data will be 
displayed instead of the caller name.
When the name is displayed, the DHS/DHS-E has received both the caller name and 
number from the telephone company. In this case, the caller number can be displayed (if 
desired) by pressing the right soft button, or after answering the call. The current Caller 
ID mode is changed with each depression of the right soft button. 
Name/Number Caller ID 
Description
The calling party numbers should be displayed if available on incoming caller ID calls, in 
addition, the user may toggle between the number and the name while the call in 
ringing by pressing the  Soft Button.
Figure 4-3: F3 Soft Button
Operation
1. Incoming call originally appears as shown);
2. Press the  Soft Button while the call is ringing, and the following display shows:
CO  LINE  2     00:03
Vodavi
CO  LINE  2     00:03
202-123-4567
No soft button prompt is present in the display since the area above all soft buttons is filled 
with caller ID data.
Caller ID data is also output to a SMDR device when equipped.
CO  LINE  2     00:03
Vodavi
CO  LINE  2     00:03
202-123-4567
OCT 1
STATIONFRI 8:00
10
F3 Soft Button 
						

							4-26Caller Identification (ICLID)
OR
1. After call is answered, press the  Soft Button to toggle between the incoming 
call number and name.
Calling Number/Name Display
Essentially, whenever an incoming call is received at the system, the name and number 
received along with the ringing signal will be stored in the line control tables and used at 
various points in the processing of the call. The primary function implies that the calling 
name/number will be displayed (if available) at any point where the LINE RINGING is 
displayed in the system.
The specification for this feature is that the system will display its LINE RINGING message 
as normally implemented and alter that display to the calling number/name if the 
information is made present on the line. This will allow the normal operation of the 
system when ICLID information is not presented or the device which intercepts it and 
provides the information to the KSU is missing or failed.     
OR
If the calling name is available, the display will be shown as above where “X” represents 
the internal table storage of the calling name. Note that the CO delivery of the calling 
name is 15-characters. If the CO delivers a name, it will be positioned left justified in the 
15-character field on the display. If no name is available, the delivered number will be left 
justified in the display, as shown for the “N”s.
For example, Executive Key Telephones will display the number or name (if programmed) 
of the internal station that is calling. In addition, transfer recalling lines and forwarded 
calls will display the original destination stations identity:
1. At an Executive Key Telephone, place an intercom call to station xx. As ringback tone 
is heard, the following display is seen:
If two lines are ringing in at the same time, the display will show the oldest 
line information. After one of the lines is answered, the display will show the 
information on the unanswered line.
00000001111111
1234567890123456
NNNNNNNNNNNNN
XXXXXXXXXXXXXXX
CALLING  STA               xx
    
						

							Caller Identification (ICLID)4-27
At the Executive Key Telephone receiving this intercom call, the following message is 
displayed (internal ring, the calling partys number “nn” is displayed): 
2. Or when a station User Name is programmed for the calling/called station that name 
will appear in the display as follows: 
Calling Number/Name SMDR
As with feature implementation, the intent is that the system operate normally in the 
absence of ICLID information or the failure of the ICLID equipment. If the information is 
present at the time that an SMDR record is generated for a call, it will alter the content 
and format of the SMDR output record.
If the calling number is available, the number will be output in the SMDR record in the 
same location as the dialed number is located in the outgoing calls.
If the calling name is present, an additional line will be output in the SMDR identifying 
the name. This record will immediately follow the normal SMDR record. The normal 
SMDR record will include an indicator which identifies that a following record with name 
identification is present.
Unanswered calls will be recorded on the SMDR as a system option to allow the 
identification of callers for statistical and call-back purposes. These calls will be identified 
with an (NA) indicator in Station Number space of the SMDR the SMDR record. 
When Incoming Caller ID is provided by the servicing telephone company, the caller data 
may be retrieved at the CO line interface and delivered to the DHS/DHS-E
 KSU via an 
external ancillary device connected to the ICLID/PC Programming RS-232 port. This 
external (optional) device must be configured in the DHS/DHS-E
 to associate the line 
circuit number from the unit to the DHS/DHS-E
 line position to be used with the caller 
ID line. For instance, if the telephone company CO line with caller ID feature enabled is 
connected to the DHS/DHS-E
 on CO line position 1 and connected to the ICLID device - 
position 4; CO line 1 of the DHS/DHS-E
 must be programmed for ICLID Port 04. Each 
DHS/DHS-E
 CO line circuit that is to be used with telephone company caller ID must be 
programmed with an associated ICLID device port number. The default value 0 indicates 
that no caller ID will be received on this CO line.
STA  nn  CALLING
  
TOM  CALLING
 
ICLID use on the DHS requires the Option Module. 
						

							4-28Caller Identification (ICLID)
Default
The DHS CO Lines (1-12), and DHS-E CO Lines (700-717) are set for (0)—not associated 
with an ICLID Port number.
Answered Call Table 
Description
Caller Identification information for up to 200 answered calls is stored in a system-wide 
Answered/Unanswered Call Table. While reviewing the answered calls, you will have the 
option to dial a number, obtain more information for a particular call, or delete a call.
Operation
1. Press [FEAT ].
2. Dial [#] + [9]. The display will show: 
3. Press either the [volume up] or [volume down] button to begin reviewing calls.
To dial the name/number displayed (long distance call):
1. Press [dial].
2. Press [longd]. The number 1 will be dialed followed by the telephone number.
To dial the name/number displayed (local call):
1. Press [dial]. 
2. Press [local]. The area code will not be dialed.
Wait_ICLID time in Call Handling must also be programmed to allow the 
DHS/DHS-E systems to collect the caller ID data before ringing any 
system telephones. In addition, ICLID requires Telephone Company service 
and the following additional hardware:
ANS  CALL TABLE
USE  VOL  +/-  KEYS
VODAVI                     ✱
   dial      
more    del
Answered Calls are displayed with an asterisk in the upper right of the display screen.
Answered/Unanswered calls are combined into one table that can accommodate up 
to 200 total calls.
VODAVI
   longd          local
VODAVI
   longd          local 
						

							Caller Identification (ICLID)4-29
Unanswered Call Table
Description
Caller Identification information for 200 unanswered calls is stored in a system-wide 
Unanswered/Answered Call Table. While reviewing the unanswered calls, you will have 
the option to dial a number, obtain more information for a particular call, delete a call, 
etc.
Operation
1. Press [FEAT ].
2. Dial [#] + [9]. The display will show: 
3. Press either the [volume up] or [volume down] button to begin reviewing calls.
To dial the name/number displayed (long distance call):
1. Press [dial].
2. Press [longd]. The number 1 will be dialed followed by the telephone number.
To dial the name/number displayed (local call):
1. Press [dial].  
2. Press [local]. The area code will not be dialed.
Review Call Information
1. Press [more]. Continue pressing the button to review information such as, the 
telephone number of the caller, the date, time of the call and name of the caller. 
Conditions
†Any Executive telephone user can review the Caller ID Unanswered Call Table, but the 
table can be reviewed by only one telephone at a time.
†A call answered by voice mail or auto attendant device is considered an answered call 
by the system and will not appear in the unanswered call table.
UNANS  CALL TABLE
USE  VOL  +/-  KEYS
VODAVI
   dial      more    del
VODAVI
   longd          local
VODAVI
   longd          local
Press [CLEAR] at any time to exit the Caller ID Unanswered Call Table.