Vodavi Starplus Dhs/dhs-e Technical Manual
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viiiMarch 2000 Contents Resource Configuration ....................................................................................................................... 6-29 Ring Scheme ..................................................................................................................................... 6-29 Letter Type ......................................................................................................................................... 6-29 Attendant ........................................................................................................................................... 6-30 Alternate Attendant ....................................................................................................................... 6-30 System Alarm .................................................................................................................................... 6-31 Nite Start ............................................................................................................................................. 6-31 Nite End .............................................................................................................................................. 6-31 Database Password ........................................................................................................................ 6-31 User Password .................................................................................................................................. 6-32 User Names ....................................................................................................................................... 6-32 Preprogrammed Messages .........................................................................................................6-33 System Speed Dialing .................................................................................................................... 6-33 Background Music (BGM) ............................................................................................................. 6-34 CO Line Copy .................................................................................................................................... 6-34 Station Copy ..................................................................................................................................... 6-34 Feature Button Copy ...................................................................................................................... 6-34 System Time ...................................................................................................................................... 6-35 Account Code Table ....................................................................................................................... 6-35 Directory Dial ...................................................................................................................... 6-35 Distinctive Ringing ........................................................................................................... 6-35 Data Link ............................................................................................................................................ 6-36 RMT X_RATE ...................................................................................................................................... 6-36 SMDR X_RATE ................................................................................................................................... 6-36 Hour Mode Selection ..................................................................................................................... 6-36 Dial Tone Detect .............................................................................................................................. 6-36 Dial Wait Time .................................................................................................................................. 6-37 KSU Revision ..................................................................................................................................... 6-37 Modem Port Number (DHS-E Only) .......................................................................................... 6-37 Restriction Configuration .................................................................................................................... 6-37 CO Call Discrimination .................................................................................................................. 6-37 System Applications .............................................................................................................................. 6-39 Station Hunt Groups ...................................................................................................................... 6-39 Voice Mail ........................................................................................................................................... 6-40 Numbering Plan (DHS-E Only) ....................................................................................................6-42 7 Maintenance/ Troubleshooting Introduction ................................................................................................................................................7-1 KSU .................................................................................................................................................................7-1 CPU/Power LED ..........................................................................................................................................7-1 A Database Programming Forms Programming Work Sheets ................................................................................................................... A-1 BPart Numbers Index
March 2000ix Figures Figures DHS Unit (cover removed) ............................................................................................................................... 2-3 3 x 8 Module .......................................................................................................................................................... 2-5 6-Port CO Module ............................................................................................................................................... 2-5 MOH/BGM Module ............................................................................................................................................. 2-6 Option Module ..................................................................................................................................................... 2-6 Basic Key Telephone .......................................................................................................................................... 2-7 Enhanced Key Telephone ................................................................................................................................ 2-8 Executive Key Telephone ................................................................................................................................. 2-9 DSS Console ....................................................................................................................................................... 2-10 2-Port Analog Adapter ................................................................................................................................... 2-11 2-Port Analog Expander ................................................................................................................................. 2-12 DHS Components ............................................................................................................................................. 2-29 3 x 8 Module ....................................................................................................................................................... 2-30 6-Port CO Module ............................................................................................................................................ 2-31 KSU Expansion Module Installation ........................................................................................................... 2-32 Option Module .................................................................................................................................................. 2-34 KSU Option Module Installation ................................................................................................................. 2-35 Standard MOH/BGM Module ....................................................................................................................... 2-36 Wiring Designations for 3 x 8 Modules .................................................................................................... 2-37 High Profile Mount .......................................................................................................................................... 2-41 Wall Mount ......................................................................................................................................................... 2-41 Low Profile Mount ............................................................................................................................................ 2-42 Key Telephone Modular Jack Locations ................................................................................................... 2-43 Caller ID Connection ....................................................................................................................................... 2-46 1/8 in. Phono Jack ............................................................................................................................................ 2-47 External Paging Equipment Installation .................................................................................................. 2-48 Loud Bell Control Installation ...................................................................................................................... 2-50 2-Port Analog Adapter ................................................................................................................................... 2-52 DHS Components ........................................................................................................................................... 2-55 DHS-E KSU .............................................................................................................................................................. 3-3 Firmware Caution ................................................................................................................................................ 3-5 3 x 8 Module .......................................................................................................................................................... 3-5 DHS-E CPU Board ............................................................................................................................................... 3-20 3 x 8 Module ....................................................................................................................................................... 3-22 High Profile Mount .......................................................................................................................................... 3-26 Wall Mount ......................................................................................................................................................... 3-26 Low Profile Mount ............................................................................................................................................ 3-27 Key Telephone Modular Jack Locations ................................................................................................... 3-28 Caller ID Connection ....................................................................................................................................... 3-31
xMarch 2000 Figures 1/8 in. Phono Jack ............................................................................................................................................ 3-32 Motherboard Components .......................................................................................................................... 3-33 Loud Bell Control Installation ...................................................................................................................... 3-34 2-Port Analog Adapter ................................................................................................................................... 3-36 Motherboard ...................................................................................................................................................... 3-38 Soft Buttons ........................................................................................................................................................... 4-1 System Configuration ..................................................................................................................................... 4-24 F3 Soft Button .................................................................................................................................................... 4-25 Database Programming Functions—Station and CO Line .................................................................. 6-9 Database Programming Functions—Call Handling ............................................................................ 6-10 Database Programming Functions—Resource .................................................................................... 6-11 Database Programming Functions—Restriction and System Application ................................. 6-12
March 2000xi Ta b l e s Tables FCC Compliance .................................................................................................................................................. 1-1 System Configurations ...................................................................................................................................... 2-2 Digital Hybrid System Capacities ............................................................................................................... 2-13 Electrical Specifications .................................................................................................................................. 2-16 Environmental Specifications ...................................................................................................................... 2-17 Unit Specifications ........................................................................................................................................... 2-18 Maximum Cable Length ................................................................................................................................ 2-19 Dialing Specifications ..................................................................................................................................... 2-19 FCC Registration Numbers ............................................................................................................................ 2-19 Audible Signals ................................................................................................................................................. 2-20 Mean Time Between Failure Analysis ....................................................................................................... 2-21 Battery Sizing Chart ......................................................................................................................................... 2-27 CO Lines Connections, 6-Port CO Module .............................................................................................. 2-38 Station Location Cable Terminations ........................................................................................................ 2-40 RS-232C DB-9 Connector ............................................................................................................................... 2-45 System Configurations ...................................................................................................................................... 3-2 Digital Hybrid System Capacities .................................................................................................................. 3-6 Electrical Specifications ..................................................................................................................................... 3-9 Environmental Specifications ......................................................................................................................... 3-9 Unit Specifications ........................................................................................................................................... 3-10 Maximum Cable Length ................................................................................................................................ 3-11 Dialing Specifications ..................................................................................................................................... 3-11 FCC Registration Numbers ............................................................................................................................ 3-11 Audible Signals ................................................................................................................................................. 3-12 Mean Time Between Failure Analysis ....................................................................................................... 3-13 Battery Sizing Chart ......................................................................................................................................... 3-18 66M1-50 Wiring Designations for the 3 x 8 Modules .......................................................................... 3-23 Station Location Cable Terminations ........................................................................................................ 3-25 RS-232C DB-9 Connector ............................................................................................................................... 3-30 Feature Access Codes ........................................................................................................................................ 4-3 System Numbering Plan ................................................................................................................................... 4-8 Call Forward Programming .......................................................................................................................... 4-20 Call Pickup Priority List ................................................................................................................................... 4-31 CO Line Flex Button Codes ........................................................................................................................... 4-49 CO Line Feature Button Codes .................................................................................................................... 4-56 Letter Scheme Characters ............................................................................................................................. 4-69 Dial Pad Key Programming ........................................................................................................................... 4-71 Available Outgoing Pre-Programmed Messages ................................................................................. 4-71 Available Executive Notify Pre-programmed Messages .................................................................... 4-72
xiiMarch 2000 Ta b l e s SMDR (Data Examples) ................................................................................................................................... 4-89 Voice Announce ............................................................................................................................................... 4-97 SLT Feature Access Codes ................................................................................................................................ 5-1 SLT Port Numbering (DHS) ........................................................................................................................... 5-15 SLT Port Numbering (DHS-E) ....................................................................................................................... 5-16 Database Programming Table ........................................................................................................................ 6-4 System Ring Scheme ....................................................................................................................................... 6-29 Letter Type .......................................................................................................................................................... 6-30 User Name Programming ............................................................................................................................. 6-32 Restriction Data (Example) ........................................................................................................................... 6-38 Central Processor Unit (CPU) ........................................................................................................................... 7-2 Key Telephone / SLT Telephones Dead ....................................................................................................... 7-3 Erratic Key Telephone Operation .................................................................................................................. 7-4 Key Telephone (cannot be heard) ................................................................................................................. 7-4 Key Telephone (cannot hear) .......................................................................................................................... 7-5 Speakerphone (cannot be heard ................................................................................................................... 7-5 No Sound From Speaker ................................................................................................................................... 7-5 Static/Noise During Conversation ................................................................................................................. 7-6 CO Line Problems ................................................................................................................................................ 7-7 Lines Stay Busy ..................................................................................................................................................... 7-7 Btn Programming is Lost/Changed at Key Telephone .......................................................................... 7-8 System Type ......................................................................................................................................................... A-1 System Application Numbering Plan (DHS-E only) ................................................................................ A-1 CO Line Data ........................................................................................................................................................ A-2 Station Data (DHS) ............................................................................................................................................. A-3 Station Data (DHS-E) ......................................................................................................................................... A-5 Call Handling Data ............................................................................................................................................. A-8 CO Line Attributes .............................................................................................................................................. A-9 CO Line Attributes .............................................................................................................................................. A-9 External Call Forward - Auto Busy Redial Parameters ......................................................................... A-10 System Application Data ............................................................................................................................... A-11 Restriction Data ................................................................................................................................................. A-13 Resource Data .................................................................................................................................................... A-17 System Speed DIal ........................................................................................................................................... A-21 Account Codes (up to 8-digits) ................................................................................................................... A-22 STARPLUS ® DHS/DHS-E™ Part Numbers ................................................................................................... B-1
1 Introduction The information necessary to install, program, operate, and maintain the STARPLUS® DHS/DHS-E™ systems is addressed in this manual.
Regulatory Information (U.S.A.)1-1 Regulatory Information (U.S.A.) The Federal Communications Commission (FCC) has established rules that allow the direct connection of the DHS/DHS-E™ systems to the telephone network. Certain actions must be undertaken or understood before the connection of customer provided equipment is completed. Telephone Company Notification Before connecting the DHS/DHS-E system to the telephone network, the local telephone company must be given advance notice of intention to use customer-provided equipment, and must be provided with the following information: †Telephone numbers to be connected to the system †DHS/DHS-E system information †REN †USOC jack required for direct interconnection with the telephone network (RJ11C) †FCC Registration Numbers (Refer to Ta b l e 1 - 1) Incidence of Harm If the telephone company determines that the customer-provided equipment is faulty and possibly causing harm or interruption to the telephone network, it should be disconnected until repairs can be made. If this is not done, the telephone company may temporarily disconnect service. Table 1-1: FCC Compliance Complies with Part 68, FCC Rules. DHS DHS-E FCC Registration Number for PBX or hybrid operation (CO Line accessed by means of dial-access-codes or group/pooled CO line access)D6XTAI-23086-MF-E D6XTAI-25245-MF-E FCC Registration Number for Key System operation (CO Line access by means of individual CO Line button appearance)D6XTAI-23085-KF-E D6XTAI-25246-KF-E Ringer Equivalence Number (REN) or service code1.0B 1.2B Type and USOC number of the interface jack to be ordered from the telephone companyRJ21X RJ21X
1-2Regulatory Information (U.S.A.) Changes in Service The local telephone company may make changes in its communications facilities or procedures. If these changes affect the use of the DHS/DHS-E system or compatibility with the network, the telephone company must give written notice to the user to allow uninterrupted service. Maintenance Limitations Maintenance on the DHS/DHS-E system must be performed only by the manufacturer or its authorized agent. The user may not make any changes and/or repairs except as specifically noted in this manual. If unauthorized alterations or repairs are made, any remaining warranty and the software license for the system will be voided. Hearing Aid Compatibility All DHS/DHS-E digital terminals are Hearing Aid Compatible, as defined in Section 68.316 of Part 68 FCC Rules and Regulations. UL/CSA Safety Compliance The DHS/DHS-E system has met all safety requirements and was found in compliance with the Underwriters Laboratories (UL) 1459. Notice of Compliance The DHS/DHS-E system complies with rules regarding radiation and radio frequency emissions by Class A computing devices. In accordance with FCC Standard 15 (Subpart J), the following information must be supplied to the end user: “This equipment generates and uses RF energy and if not installed and used in accordance with the Instruction Manual, may cause interference to Radio Communications. It has been tested and found to comply with the limits for a Class A computing device, pursuant to Subpart J of Part 15 of the FCC Rules, which are designed to provide reasonable protection against such interference, when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user, at his own expense, will be required to take whatever measures may be required to correct the interference.”
Toll Fraud and DISA Disclaimer1-3 Toll Fraud and DISA Disclaimer “While this device is designed to be reasonably secure against intrusions from fraudulent callers, it is by no means invulnerable to fraud. Therefore, no express or implied warranty is made against such fraud including interconnection to the long distance network.” “While this device is designed to be reasonably secure against invasion of privacy, it is by no means invulnerable to such invasions. Therefore, no express or implied warranty is made against unlawful or unauthorized utilization which results in the invasion of one’s right of privacy.” Vodavi has made every reasonable effort to ensure that this product works in most business environments. However, there may be some environments (RFI and EFI) in which this product may not work properly. In such cases, it is the responsibility of the installer to take the necessary actions to correct the situation. The STARPLUS® DHS/DHS-E™ Systems are Year 2000 compliant. Vodavi displays 00 as the year in SMDR output and on LCD displays. Use of Station Lock Feature 97 will restrict access to 911. Also, use of certain music sources for BGM or MOH may violate copyright laws.