Vodavi Starplus Dhs/dhs-e Technical Manual

							4-60Forced Tone Ringing
Conditions
†If the intercom (ICM) call in progress is with the attendant, Forced Intercom Call 
Forward will not operate. When DND is enabled, standard DND operation is followed.
†If forced DND is activated, the operation is treated as if the calling party makes a new 
ICM call to the attendant.
†You cannot activate Forced Intercom Call Forward if Call Forward is already enabled.
Forced Tone Ringing
Description
In certain environments where background noise is predominant or where speaker 
volume has been minimized, a station in Voice Announce mode may not hear your voice 
when you place an intercom call. This situation may be averted by using the Forced Tone 
Ringing feature. After connection to a Voice Announce station, you may change the alert 
signal at the called station from Voice Announce to Tone Ring.
Operation 
1. You have just placed an intercom call to a station in Voice Announce mode (Hands-
Free or Private) and cannot get a response. At an Executive Telephone, the display 
shows:
1. Dial [✳] to change the alert signal at the called station from Voice Announce to Tone 
Ringing. At an Executive Telephone, the display shows:
2. A Tone Ringing alert signal is sent and continues at the call station until answered.
3. If your call remains unanswered, you may dial [✻] again to return to Voice Call 
Announce mode.
Conditions
†It is not possible to force a station from Tone Ring mode to Voice Announce mode if 
that is the mode they have selected.
†If you want to leave a Call Back request at a called station that doesnt answer, the 
alert signal must be set for Tone Ringing.
VOICE  CALL        xx
             msg
CALLING    STA    10
   clbk   msg 
						

							Headset Mode4-61
Headset Mode
Description
When the headset is installed, the [SPKR] button is used to turn the headset ON and OFF 
(switch between headset and speakerphone modes). If the [SPKR] button is pressed while 
the telephone is idle, the headset is turned ON. When the [SPKR] button is pressed again, 
the speakerphone mode is activated. At any time during any of these modes the handset 
may be lifted to disengage the headset or speakerphone mode.
Operation
To turn ON the headset:
1. Press [FEAT ].
2. Dial [9] + [#]. An Executive Telephone will display the following and you will hear 
confirmation tone.
3. Once engaged, the headset is operated using the [SPKR] button. 
To answer an incoming call using the headset:
1. Press [SPKR]. The (SPKR) lamp flashes to indicate that the headset is active.
To switch from Headset to Speakerphone Mode:
1. Press [SPKR] again. The (SPKR) lamp will light steady to indicate that you are now 
using the speakerphone.
To return to Headset Mode:
1. Press [SPKR] again.
To switch from Headset/Speakerphone Mode to Handset Mode:
1. Lift the handset.
To switch from Handset Mode to Headset/Speakerphone Mode:
1. Press [SPKR] until the desired mode is active (you can determine which mode is active 
by observing the SPKR lamp).
2. Hang up the handset.
To turn OFF the headset:
1. Press [FEAT ].
2. Dial [9] + [#]. An Executive Telephone will display the following and you will hear 
confirmation tone.
HEADSET ENABLED
   
HEADSET DISABLED
   
You may assign a feature button with the Headset feature code and use the button to turn 
the headset ON and OFF. When the headset is enabled, that button will light. 
						

							4-62Hold
Conditions
†While using the headset, you may pick up Intercom Voice calls by pressing [SPKR]. 
†Incoming CO line calls may be answered by pressing [SPKR] (for automatic priority 
ring selection) or by pressing the specific CO line button.
†Other features like background music and muted ring continue to operate in the 
same manner while you are off-hook.
†Non-amplified headsets may be powered directly from the key telephone. In most 
cases this interface permits the key telephone to control the Volume Up/Down and 
Mute features. Some headsets may require the use of the headset adapter keys to 
adjust the volume, mute and other headset functions.
†Pressing [CLEAR] will disconnect calls when the Headset mode is active.
Hold
Abandon (Loop Supervision)
Description
Each CO line has a programming option that directs the system to monitor distant party 
disconnect or False Hold conditions. This is a useful network feature in busy office 
environments where the inside party accidentally presses the [HOLD], [ICM] or [DSS] 
button while expecting the outside line conversation to be concluded. Anytime the 
system detects a disconnect signal from the Central Office, an existing Hold condition will 
be released, freeing that line for future inbound traffic.
Operation
1. While connected to any CO line:
2. Press [HOLD]
Conditions
†The CO line must have loop supervision interrupt signal from the local carrier upon 
disconnect by the outside party. All types of Hold like System Hold, Exclusive Hold 
and Conference Hold are related to the Hold Abandon feature.
†Certain Central Offices do not provide loop supervision.
†If the outside held party disconnects, the system will automatically release the held 
CO line.
At default, Call abandon is enabled for all CO lines.
CO  LINE  1     xx:xx
   
If using CO lines for paging or ancillary devices, assign devices to lowest available line. 
						

							Hold4-63
Automatic
Description
You may enable this feature on your telephone to simplify call handling, avoid accidental 
lost calls, and assist call transfers. Automatic Hold will occur when you skip from line 
button to line button or intercom call to outside call and vice-versa. For instance, if you 
are currently on a call on Line 1 and press Line 2, the call on Line 1 will be placed on Hold 
automatically. The need to press [HOLD] is eliminated, except if you want to place a call 
on Exclusive Hold. This feature is ideal for attendant operation. You can answer an 
incoming call and then press the desired DSS/BLF button to place the intercom call and 
put the line on hold in one action. 
Operation
To enable/disable:
1. Press [FEAT ].
2. Dial [9] + [4].
During a telephone conversation on a line or an intercom call: 
1. Press a different line button. The first call is automatically placed on Exclusive Hold.
Conditions
†If you access an idle line and skip to another line before dialing, the first line will not 
be automatically placed on Hold.
†If you have the Automatic Hold feature programmed on a feature button, the feature 
button lamp will light when the feature is enabled.
Call Answer/Select
Description
Call Answer allows a user to place and retrieve calls ON and OFF of hold by simply 
pressing the HOLD button. When multiple calls are holding at the station, Call Answer will 
access the CO line that has been holding for the longest period of time while placing the 
current call on hold. Call Answer works for all CO lines regardless of the station CO line 
button programming.
Operation
1. Press [HOLD]. A currently connected call will be placed on hold. If there was a 
previously held call, this call is now connected.
Conditions
†Call Answer will also operate for intercom calls placed on hold.
†If the person on Hold hangs up, the system will automatically release the held CO line.
The Automatic Hold feature places a call on Exclusive Hold. 
						

							4-64Hold
†Line appearance is not required for station to put call on hold.
Exclusive
Description
When using the [FEAT] button and the [HOLD] button together, you may place an 
outside call on private hold. The held line will appear in use at other stations.
Operation
1. Press [FEAT ]
2. Press [HOLD]
Conditions
†When you place a CO line call on Exclusive Hold, the green lamp for that line at your 
telephone will flash fast and the red lamp will light steady at other stations.
†A CO line call will be placed on System Hold after the Exclusive Hold time expires. You 
will hear a tone alerting you that the timer has expired and your call is now on System 
Hold. The green lamp at your telephone will flash slowly and the red lamp at other 
stations will begin to flash slowly.
†Exclusive Hold is used only for CO line calls.
†The Exclusive Hold duration is programmable from 1-8 minutes in system 
programming.
Reminder Time
Description
The system provides a programmable timer to remind you that a call has been left on 
System or Exclusive Hold. When enabled, you will hear one ring tone repeated each time 
the selected time expires.
Conditions
†Hold Reminder applies to both intercom and CO line calls.
†Hold Reminder applies to CO line calls that are on System Hold, Exclusive Hold or 
Screened Transfer Hold.
System
Description
You may place any CO line on System Hold by one button operation of [HOLD]. When 
you place a line on System Hold, the green lamp for that line will flash at the I-Hold rate. 
This System Hold line will flash the red lamp at all other stations.
The Hold Reminder time is system programmable and can be set for: 0 (disabled), 10, 30, 
60, 90 seconds.  
						

							Hour Mode Selection4-65
Operation
While on a line, the green lamp for that line is I-Use flashing (double wink rate):
1. Press [HOLD]. The green lamp now flashes at a slow rate and the call is placed on 
System Hold.
Conditions
†Pressing [HOLD] will place a conference on Exclusive Hold if you are the controlling 
party and you temporarily exit to add another party.
†When an intercom call (conference) is placed on Hold, the steady lamp indication of 
the other station(s) will not change.
Hour Mode Selection
Description
Standard 12-hour time or military 24-hour time can be selected for common display at all 
Executive Key Telephones. The correct system time is entered in system programming 
along with the Hour Mode Selection, from any Executive Key Telephone station using the 
system programming password. The AM and PM indications are not displayed.
Station Hunt Groups
Description
Up to 8 hunt groups may be assigned. Hunting is always in a linear fashion. Each Hunt 
Group can contain up to 24 members. Hunt Group directory numbers are (82-89) or (800-
807). One Hunt Group may be assigned as a Voice Mail type Hunt Group for system voice 
mail integrated operation. There are 3 data fields in Hunt Group programming: GROUP 
TYPE, GROUP MEMBER and RING ASSIGNMENT.
I-Hold Indication
Description
I-Hold Indication allows you to easily distinguish between a call you placed on hold at 
your telephone and calls placed on hold at other telephones. When you place a call on 
System Hold, the associated line lamp will flash at the System Hold rate but will light 
green. The same held CO line at other stations will flash at the System Hold rate but will 
light red.
Any party who is placed on Hold will hear music, only if available through the external music 
source connection.
When programming related features, military 24-hour time is referenced. 
						

							4-66I-Use Indication
I-Use Indication
Description
When you are using a CO line, the associated lamp will light green and flash at a double-
wink rate at your telephone. This lamp will light steady red at other telephones.
Intercom Call
Description
All intercom calls are made by dialing the station unique 2-digit DHS or 3-digit DHS-E 
intercom number. If a station feature button is programmed as a BLF/DSS button, it may 
be used to place an intercom call. Any intercom call can be placed hands-free without 
lifting the handset. However, acoustic conditions at the local and/or distant station may 
dictate the use of the handset to achieve optimum voice connection.
Each station user determines how intercom calls are received; either in Voice Announce 
Hands-Free mode, Voice Announce Privacy mode, or Tone Ringing. The intercom calling 
station can force the called station from Voice Announce mode to Tone Ring mode by 
pressing [✳] after dialing the station number.
Operation
To place an ICM call:
1. Dial the DHS 2-digit or DHS-E 3-digit station number on the telephone dial pad.
2. Ringback tone is heard or if the called station is in Voice Announce mode, a 
connection is automatically selected.
3. If the called station is busy, busy tone is heard.
4. If the called busy station has Call Wait enabled, ringback tone is heard.
CALLING  STA  xx
   cbck     msg
VOICE  CALL    xx
               msg 
STA            xx     BUSY
   cbck     msg     next
STA            xx     WAIT
   cbck     msg 
						

							Last Number Redial (LNR)4-67
Other Displays: 
†When the station is in DND:
†If the station number dialed is not connected:
†If the called station is your own station number.
Conditions
†Intercom dial tone may be automatic upon lifting the handset or after pressing the 
[SPKR] button, if enabled under the Auto Line Select [FEAT ] + [9] + [5] station feature.
†The mute button lights indicating private mode when an incoming intercom call is 
answered.
Last Number Redial (LNR)
Description
The Last Number Redial (LNR) feature automatically dials the last number dialed from 
your telephone. LNR will repeat a hook-flash in the same sequence as it was first dialed. If 
a speed dial number was first dialed, LNR will dial the speed dial number and any 
subsequent manually dialed digits. A maximum of 16 digits can be stored in the LNR 
buffer for every station.
Operation
You may either choose a specific CO line for use with LNR by first pressing that CO line 
button or you may allow the line to be selected automatically by the LNR feature.
1. Press a line button. 
2. Press [FEAT ].
3. Dial [8]. The previously dialed number is dialed on the CO line selected.
STA            xx     DND
   
OUT  OF  SERVICE
   
YOUR  NUMBER  
  
Intercom calls to key telephones selected for Voice Announce Hands Free or Voice Announce 
Private ([FEAT] + [9] + [8]) are logically answered by the system at the called station. 
						

							4-68Last Number Redial (LNR)
4. In the event that all CO lines are busy, you will hear busy tone and if you have an 
Executive Telephone, it will display:
5. If the Last Number Redial memory is empty, you will hear error tone and an Executive 
Telephone will display:
Conditions
†Last Number Redial cannot be applied to intercom calls.
†When you activate LNR, the system will first select the previously used CO line to dial. 
If that CO line is busy, any idle CO line in the same CO line group will be selected. If all 
CO lines are busy, you will hear busy tone and an Executive Telephone will display ALL 
CO LINES BUSY. 
†The system programming data fields Dial Wait Time and Dial Tone Detection directly 
affect the performance of LNR. When these features are enabled, the telephone will 
either wait until dial tone is detected on a CO line, or wait for a pre-programmed 
period of time before digits are dialed from the LNR memory on the CO line. 
†To LNR immediately depends on whether tone detection is allowed or pause timers 
apply. If tone detection is allowed, the system will Redial the last number after CO dial 
tone is detected. Otherwise, the system will Redial the last number only after the 
pause time for tone detection is exceeded.
ALL   CO   LINES   BUSY
   
LNR    EMPTY
   
The LNR feature code may be programmed on a programmable feature button. 
						

							Letter Scheme4-69
Letter Scheme
Description
Station User Names (programmed into the customer database) may be enhanced for 
special requirements using the choices available in the Letter Schemes. The end user may 
select from six different lettering schemes that can be programmed for use at any one 
installation. While User Names are being entered (in system programming) and while the 
user is editing an Outgoing Message, the chosen Letter Scheme characters will be 
accessible with successive depressions of the [1] dial pad key. Use the table below to 
determine what letter scheme best suits this installation. 
Loud Bell Control (Optional)
Description
The system provides one dry contact closure for interface to an external Loud Bell device 
which is associated with incoming CO line ringing. If Loud Bell is assigned to a specific CO 
line, the incoming call signaling on this CO Line will initiate LBC operation. The Loud Bell 
contacts will follow the CO ring cadence programmed in system programming (data field 
Ring Scheme). The external loud bell ringing device is customer provided. It is 
recommended that a 24V DC 0.5 amp device be used. An external power source is 
required.
Table 4-7: Letter Scheme Characters
The DHS system also requires the Option Module for this feature to function.
1st2nd3rd4th5th6th
Scheme 0
Scheme 1
Scheme 2
Scheme 3
Scheme 4
Scheme 5
Character for nth
depressions of dial key 1.