Vodavi Starplus Dhs/dhs-e Technical Manual

							6-22Call Handling Configuration
Pause Time
Whenever the system Pause code is manually dialed while connected to a CO line or 
when it is programmed into a speed dial bin, the system will pause dialing digits for the 
length of time programmed here. 
Default
The DHS/DHS-E Pause Time is set for 2.0 sec, and is variable from 1.5/2/3.5/5 sec.
PBX Code
One PBX Code may be assigned in the system. This code will be referenced each time a 
user accesses a CO line marked type PBX. The first digit dialed on a PBX line will be 
monitored for a match against this digit. If the first dialed digit and the programmed PBX 
Code digit match, restriction is applied on all digits following this digit. The PBX Code is 
usually the digit dialed on a PBX line to access a PBX trunk for out dialing. In addition, Last 
Number Redial, Auto Busy Redial and the Saved Number Redial functions use this 
programming to automatically insert a pause between the PBX Code dialed and any 
subsequent dialed digits to allow the PBX time to generate outside (trunk) dial tone 
before sending digits to dial on the trunk.
Default
The DHS/DHS-E PBX Code is set to [9], and the programmable range is from 00-99.
PBX Auto Pause
Used in association with the PBX Code programmed above, when the system detects a 
PBX code dialed on a PBX type line, the Pause Time programmed here is inserted 
between the dialed PBX code and any remaining digits.
Default
The DHS/DHS-E PBX Auto Pause is set to 1sec, and programmable range is from 1-9 sec.
Dialing Ratio
Timing can be adjusted such that dialing automatically emulates slow, methodical 
depressions of the dial pad keys. Note: increasing the digit duration and inter-digit time 
may also be desirable for applications where the user must dial into an off-site voice mail 
system or other dial pad key operated device that does not respond well to faster dialing 
modes. There are two Dialing Ratio parameters that may be programmed; TONE TIME 
and INT_DGT TIME. Tone Time is the actual duration of DTMF tone that the system will 
send for each dial pad key pressed while connected to a CO line. Int_Dgt Time is the 
minimum actual time between DTMF digits that the system will wait before sending the 
next dialed digit DTMF tone. 
Default
The DHS/DHS-E TONE TIME and INT_DGT TIME are set at 70 msec, and the adjustable 
range is from 50 - 150 msec. 
						

							Call Handling Configuration6-23
VM Dialing Ratio
There are two VM Dialing Ratio parameters that may be programmed; TONE TIME and 
INT_DGT TIME.
Default
The DHS/DHS-E TONE TIME and INT_DGT TIME are set at 120 msec, and the adjustable 
range is from 60 - 150 msec.
Related Programming
Refer to “Voice Mail” in the System Applications section of this Chapter.
Wa r n i n g  Ti m e
Warning Time is directly related to Warning Tone and Drop Time-out. When the Warning 
Time has expired, stations subject to Warning Tone and Drop Time-out will receive the 
associated tone/disconnect.
Default
The DHS/DHS-E Warning Time is set for 3 minutes, and is variable from 1-8 minutes.
Related Programming
Refer to “Drop Time-Out”, in the Station Programming section of this Chapter.
Recall Time
Recall Time is associated to CO Line Transfer. When the Recall Time expires the CO line 
will begin ringing at the station that initially transferred the call.
Default
The DHS/DHS-E Recall Time is set for 30 sec, and is variable from 16/30/60/90/120 sec.
SLT Hook Flash
Single Line Telephone operation requires that the user of a SLT hook flash to invoke call 
routing features such as Hold and Call Transfer. The DHS/DHS-E must monitor the timing 
of a hook flash at a SLT to distinguish a hook flash request from a hang up request. A 
hook flash request is typically any depression of the hook switch lasting less than 0.8 sec 
(800 msec), however users may also use the hook switch to disconnect the current call 
and request dial tone for a second call.
SLT Hook Flash is divided into two programmable data fields; START and END. The START 
field entry determines the minimum on-hook duration that will be accepted as a hook 
flash. The END data field entry determines the maximum on-hook duration that will be 
accepted as a hook flash.
The system software will always maintain a hook flash time of 100 msec minimum. It is not 
possible to program a hook flash time that provides no hook flash operation time. 
						

							6-24Call Handling Configuration
Default
The DHS/DHS-E START field is set for 300 msec, and the END field is set for 800 msec. The 
programmable range for the START field is:
100/200/300/400/500/600/700/800/900/1000/1100/1200/1300/1400
The programmable range for the END field is:
400/500/600/700/800/900/1000/1100/1200/1300/1400/1500
Direct Inward System Access (DISA)
Description 
Any CO line(s) may be programmed as DISA lines. Calls ringing into the system on CO 
lines designated as DISA lines will be automatically answered by the system and allowed 
to access system resources (stations and CO lines). A special DISA code must be entered 
to allow access of CO lines for out going calling. Restrictions are imposed on DISA CO 
lines according to the COS assigned the DISA CO line. There are six data fields associated 
to DISA programming; ACCESS CODE, DISA LINE, DISA DAY COS, DISA NITE COS, SERVICE 
and TALK TIME.
†DISA ACCESS CODE – 24 codes may be entered to check for out dialing privileges. 
†DISA LINE – Set to Y or N for any of the CO lines indicating its use as a DISA CO line. 
†DISA DAY/NITE COS – Assigned per CO line and assigns a restriction level to callers 
using DISA for out going calls.
†SERVICE – Allows the programmer to set the DISA operation to actuate during 
specific system modes. 
†TA L K  T I M E  – Sets the preset time limit of any DISA call. This time limit may be 
extended during operation if the user dials a [0]+ [✳], or [0] + [#] to terminate. Doing 
so will allow the conversation to continue for a second period of time equal to the 
TALK TIME setting.
.
Default
The DHS/DHS-E default settings of associated DISA data fields are:
†ACCESS CODE = Empty
†DISA LINES = N (none assigned)
†DISA DAY COS = 0
†DISA NITE COS = 0
†SERVICE = Never
†TA L K  T I M E  =  1
DHS requires the Option Module, for correct operation of this Feature. 
						

							Call Handling Configuration6-25
Programmable Range
DISA data fields:
†ACCESS CODE = Range 1-24
†DISA Lines DHS = 1-12 programmable range
†DISA Lines DHS-E = 1-18 programmable range
†DISA DAY COS = Range 0-7
†DISA NITE COS = Range 0-7
†SERVICE = Never/day/nite/always
†TALK TIME = 1/2/3/5/10/15 minutes
EXT Call Forward (ECF)
Description
One CO line in the system may be designated as the External Call Forward (ECF) CO line. 
When this CO line rings it is automatically answered by the system and routed to another 
CO line where a predetermined telephone number is dialed. These two lines are 
connected together in a conference and allowed to remain connected for the duration of 
the TALK TIME. ECF programming has four data fields:
†INCOMING – Is the CO line to be answered by the system. 
†OUTGOING – The CO line to be used by the system for the outgoing call. 
†SERVICE – Setting that allows the feature to operate only during certain system 
modes of operation.
†TA L K  T I M E  – The preset time limit of the ECF call. ECF may be disconnected prior to 
the expiration of the TALK TIME by the remote party by dialing [0] + [#] at any time 
during the ECF call, or [0] + [✳] to extend it. 
Default
The DHS/DHS-E default settings of associated ECF data fields are:
†INCOMING DHS = None
†INCOMING DHS-E = None
†SERVICE = Never
†TA L K  T I M E  =  1
Programmable Range
ECF data fields:
†INCOMING DHS = 0-12
†INCOMING DHS-E = 700-718
†SERVICE = Never/day/nite/always
†TALK TIME = 1/2/3/5/10/15 minutes.
DHS requires the Option Module for correct operation of this Feature. 
						

							6-26Call Handling Configuration
Related Programming
Refer to “System Speed Dialing”.
UNS Conference Time
CO lines that are left unattended in conference (Unsupervised Conference) will be 
allowed to remain in this status for the duration of the Unsupervised Conference Time. 
Users that are familiar with the conference operation can extend this time during 
operation by dialing [0] + [✳], or [0] + [#] to disconnect.
Default
The DHS/DHS-E Unsupervised Conference Time is set for 1 minute, and is variable from 1/
2/3/4/10/15 minutes.
Operator Code
The DHS/DHS-E Operator Code may be changed from 0 to 9 to meet special application 
needs.
Default
The DHS/DHS-E Operator Code is [0], and the programmable value can be toggled either 
0 or 9.
UNS Conference
Station users may leave two CO line connected parties in conference unsupervised. That 
is, the station user does not have to remain connected to the CO lines to maintain the 
conference connection. This setting allows or disallows this function.
Default
The DHS/DHS-E Unsupervised Conference is allowed Y, and the programmable value can 
be toggled either Y or N.
Auto Busy Redial
The Auto Busy Redial function will attempt to Redial a specified number of times. Three 
data fields are programmed for ABR operation:
†ABR Attempts
†ABR INTERVAL
†TONE DET. TIME
System Speed Dial bin 99 must be programmed with a telephone number that will be used 
as the ECF destination number for this feature to operate.
Unsupervised Conference requires the Option Module for operation. Single Line Telephones 
(SLT) cannot conference. 
						

							Call Handling Configuration6-27
The ABR ATTEMPTS determines how many attempts will be made to reach a busy 
number before the system aborts the feature. The ABR INTERVAL determines how often 
attempts are made (time between attempts).
Default
The default settings for the DHS/DHS-E three ABR data fields are listed below:
†ABR Attempts = 10 (no attempt = 0)
†ABR Interval = 16 sec
†TONE DET. TIME = 4
The programmable range of ABR data fields are listed below:
†ABR Attempts = 0-10
†ABR Interval=16/30/60/90/120 sec
†TONE DET. TIME = 0-9
Call Abandon Time
Call Abandon Time is set for 2 modes ACTIVE CALL and HELD CALL. This time represents 
the minimum interruption in loop current during these modes of operation that must be 
detected to force a CO line on-hook. Any CO line marked Call Abandon Y will follow the 
associated timer programming.
Default
The DHS/DHS-E ACTIVE CALL and HELD CALL fields are both set for 600 msec, and the 
variable range for both is 50 - 2500 msec.
Ring ALT Position
One station may be assigned as the alternate attendant position. CO calls that go 
unanswered at the attendant assigned telephone will ring at the Alternate Position 
following expiration of this timer.
Default
The DHS/DHS-E Ring Alternate Position Timer is set for 30 sec, and is variable from 30/60/
90/120/150/180 sec.
Related Programming
Refer to “Alternate Attendant” in the Resource Configuration section of this Chapter.
CO Line Preset Forward
Description 
Each CO line in the system may be pre-programmed for a specific forward destination. 
CO Line Preset Call Forward is similar to No Answer forward operation in that a timer (CO 
P-FWD TIME) is preset for all CO lines marked for this forward. When a CO line rings into 
the system the timer is started, if the timer expires before the call is answered the 
designated preset forward destination begins to ring in addition to other programmed 
ringing locations. 
						

							6-28Call Handling Configuration
There are three data fields associated to CO Line Preset Call Forward
†CO P-FWD TIME—One timer referenced by all CO lines set for Preset Forward. 
†COxx DEST—Destination set for the CO line being programmed. 
†COxx VMID—A 6-digit field that can be programmed with a digit string used when 
the forward destination is a VM type Hunt Group. This digit string can be used to 
divert the CO caller to the correct voice mail menu prompt. There is a COxx VMID field 
for each CO line.
Default
The DHS/DHS-E default settings of associated CO Line Preset Call Forward data fields are 
listed below:
†CO P-FWD TIME = 16
†CO XX DEST = Empty
†CO XX VMID = Empty
Programmable Range
CO Line Preset Forward data fields:
†CO P-FWD TIME = 6/10/16/22/30/40 sec
†DHS CO XX DEST = 10-81 stations, 82-89 Hunt / VM Groups 
†DHS-E CO XXX DEST = 100-195 stations, 800-807 Hunt / VM Groups
†CO XX VMID = 000000-999999
Wa i t  ( I C L I D )
This timer is required to ensure that data sent from the phone company is received 
before the phone system starts ringing.
Default
The DHS/DHS-E Wait ICLID timer is set for 4.0 sec, and is variable from 3.5/4/4.5…7.0 sec.
VM Monitor Time
The DHS/DHS-E enables the user of any DHS/DHS-E key telephone to monitor callers 
leaving a message in their voice mail box. When a caller is routed from a ringing 
telephone to a user voice mail box, an alert is presented to advise the user that the 
feature can be invoked. 
Default
The DHS/DHS-E VM Monitor Time is set for 6 sec, and is variable at 10/20/30/40/50/60 sec.
If you are not consistently getting caller ID data, set this timer to 7.0 sec. 
						

							Resource Configuration6-29
Resource Configuration
If the system is in the programming mode, continue using the [back] and [next] Soft 
Buttons to scroll to the desired programming field. If starting to program here, enter the 
programming mode. 
Refer to “Program Mode Entry”. Also, refer to Table 6-1: Database Programming Table for 
the complete list of programmable features and their default values.
Ring Scheme
The system may be set to three different ringing schemes. In Scheme 0 and 2, ringing is 
differentiated by cadence so that a user is aware of the type of call ringing at his station 
by the tone cadence. In Scheme 1, ringing of both intercom calls and CO line calls is the 
same. This option is provided when the application requires that ringing adhere to RS-
478 ring cadence specifications. 
Default
The DHS/DHS-E defaults to Ring Scheme 1.
Letter Type
The displayed characters for the messaging features and the Name in Display feature can 
be adjusted to accommodate special character requirements. When programming 
display messages the [1] button on the dial pad is pressed to insert special characters. 
One of six possible Letter Types may be selected for use when dial pad key [1] is pressed 
multiple times. Use the chart at the left to determine which Lettering Type Scheme is 
desired for this installation. 
Table 6-2: System Ring Scheme
SCHEME 0 SCHEME 1*
* Recommended for Voice Mail.SCHEME 2
ICM Tone Ringing 1s ON, 3s OFF 1s ON, 3s OFF 300ms ON, 400ms OFF, 
300ms ON, 4s OFF
CO Line Ringing 300ms ON, 400ms 
OFF, 300ms ON, 4s 
OFF1s ON, 3s OFF 1s ON, 3s OFF 
						

							6-30Resource Configuration
Default
The DHS/DHS-E Letter Scheme is [0] and has a programmable range of 0/1/2/3/4/5.
Attendant
One station may be assigned the attendant station. This station will receive all recall 
indications and calls not properly routed.
Default
The DHS/DHS-E default settings and Station Attendant ranges are:
†Attendant Station DHS = 10
†Attendant Station DHS-E = 100
Programmable range:
†Attendant DHS = 10-81
†Attendant DHS-E = 100-195
Alternate Attendant
One station may be assigned the Alternate Position. This station will receive all CO 
ringing in over-flow fashion from the attendant station. When calls ring longer than the 
Ring Alternate Position Time, these calls will begin to ring at the Alternate station.
Default
The DHS/DHS-E default settings and Alternate Attendant ranges are:
†Alternate Atd DHS/DHS-E = Empty
Table 6-3: Letter Type
1st2nd3rd4th5th6th
Scheme 0
Scheme 1
Scheme 2
Scheme 3
Scheme 4
Scheme 5
Character for nth
depressions of dial key 1. 
						

							Resource Configuration6-31
Programmable range:
†Alternate Attd DHS = 10-81
†Alternate Attd DHS-E = 100-195
Related Programming
Refer to “Ring ALT Position” in the Call Handling Configuration section of this Chapter.
System Alarm
The alert signals may be scheduled. When an alert time is reached all system stations will 
receive BGM over the telephone speaker for one minute. This feature can be useful in 
schedule sensitive applications. If the station is listening to BGM, no alert is heard. Time 
must be entered in 24 hour time format.
Default
The DHS/DHS-E System Alarm Time for all eight signals is EMPTY, and the programmable 
range is 00:00-23:59.
Nite Start
The system may be set to automatically change the Service Mode from Day to Night 
Mode and back again. The designated Nite Start time will switch the system into Night 
Mode.
Default
The DHS/DHS-E Nite Start is set for 17:00, and the programmable range is 00:00-23:59.
Nite End
Nite End works in conjunction with Nite Start. The Nite End time entry designates when 
the system is to begin Day Mode operation.
Default
The DHS/DHS-E Nite End is set for 08:00, and the programmable range is 00:00-23:59.
Database Password
The default Database Programming Password may be changed from 000000 to any other 
6-digit numeral sequence.
Default
The DHS/DHS-E Database Password is 000000, and has a programmable range from 
000000-999999.
The system must be equipped with a customer-supplied music source.