Toshiba Voice Processing Vp100, 300s, 300 Configuration Manual

							INFORMATlON T&k 13-Z-I-
23 MAXIMUM NUMBER OF MESSAGES
Deflnttlon:
Usage:
Example:
fo Configure:
ConslderatIons:
To determine the number of messages allowed in specific nxLUx&s
This can be useful to Control the amount of storage used by specific
maiIboxq espe&Uy when disk usage is of great concern.,
When there is concern that messages are not being 
erased, limiting
the number that can 
be received may solve the probleq
The range is from 1 to 32 If more than 32 messages are required,
configure the mailbox as Extended.Refer to the 
Featw Dahption
manual- CUSTOMIZATION, Extended Mailboxes, for more
hfOtlllhXl.
IfamaiIbcnhasthemarimumdetinedtobelessthan32andmore
than one message isaddres&tothemaiIboxattheexactsame
time,theyareallsent,uptoamaximum of 32 For example, if ten
messages are 
allowed, the mailbox contains 9 and two are addressed
at exactly the same time, both are sent. However, if the limit is set
to32,themaiMxhas31andtwoareaddr&edatexactlythesame
time, only one is sent. The other message is returned to the
operator provided that the originator made and sent the message
from their own 
ma&ox The following comments will accompany
the returned message: 
Wris message cot&i noj be sentMai0o.z w
isfid w Messages sent via Quick Message or from the outside are
lost.
lTotal disk storage of the system is a l&&ins factor.
lIf this field is not defined, 32 is the limit.
.,
24 PERSONAL ASSISTANCE
Definition:The PA feature enables a mailbox holder to define a personal
ass&ant (COS Attribute 54 - MAY SPECIFY A PERSONAL
ASSISTANCEbiAIIBOX must be enabled). When their mailbox is
unavailable, callers can dial q or automatically be transferred to the
personal assistant.-.When a PA is defined, callers are transferred to the PA extension
instead of the intercept extension defined for the mailbox, 
port, or
trunk.
Callers who reach an unamiable extension configured for PA can begiven the option of leaving a message prior to or instead of being
transferred.When a 
call reaches the personal assistant, “call announcement” is
automatic. A prompt is played to the personal assistant that
announces the nameassociated with the mailbox the call is
forwarded from in addition to the reason the call is forwarded 
- busy
or no answer.
FLf Mailbox INFORMATION Table Indexes 26 and/or 27 are
defined as well as Index 24, the prompts are different. 
						

							13-22 Configuration Mand-
Usage:The PA feature is used in speciaI cases where it is important for
callers to receive 
special attention if the extension they calkd was
unavailable. 
Thisismostoftennsedforerecut+sorsmaIlACD
groupsA feature of PA is to 
automatica& announce to the personal
assistant, where the call is coming from and why (ring-neanswer or
busy). This enables the personalasistanttocustomizehowthecall
is answered. This is 
automati no further c&ignration ~~w@R~zL
If the personal 
assistmt is available, the Toshiba VP System prompts
‘X$whzgf-M call, (nam) is[iuwmi&bkJ” and connects the
Example:After a caller reaches an unavailable extension the Toshiba VP
System prompts 
y(~) d&3 natwawzpkawleaveaphzte
messogtatthetovrtordiollmothvatatdonnwnberwdialtaofov
psshnalczsrdsrmKlc”Ifthecallerdials~theyaretransferredtothe
PA extension.
If the personal as&ant answers, the Toshiba VP System prompts“.
coMeding fmarakd call, (imae) is [unavWJ’* and Connectsthe call.
If 
thepersonalasistantisMM&&Z, the Toshiba VP System
re-connects to the caller and prompts “&xwnalAssistavce is
wravailoble,Pleare~aprivottmPssagemthetqnefor(nmne)ordial
zero 
for the operatur” and waits for a response.If the caller does
nothing, the Toshiba VP System takes a message for the person
originally called. If the caller dials 
m the Toshiba VP System
transfers the call to the intercept mailbox defmed in the
INFORMATION Table for the ma&ax or portkurk
[DIf Indexes 26 and/or 27 are defined as well as Index 24, the
prompts are different.
To Configure:PA can be configured three waysl
Offer callers the choice of leaving a message or dialing q forpersonal
assistant.l
Autokti&ly transfer callers to personal as&stance. Requires
Index 26 in addition to Index 24.
lOffer callers the choice of staying on the line for 
personaI
assistme or pressing B to leave a message. Requires Index 26
and 27 in addition to 
Indar 24.
Considerations:Requires Personal Assistance.
If the Personal Assistant is unavailable, the caller is transferred to
the intercept position defined for the mailbox or port/trunk.
If the PA mailbox has a greeting ON, the prompt does not offer PA
to callers. If the caller dials 
m the caller is transferred to the
intercept position.
. . .  .
) 
						

							All transfers to PA are screened and announced. COS Attribute 15
- TRANSFER TO RINGING and Attribute 34 - TRANSFER CALU
wITHouTcI-mxlNG FOR BUSY OR NO ANSWER, are ignored
when a call is transferred to a ma&ox configured for PA The
ringback count defined in the INPORMATiON Table of the PA
mailboxisused.
25 QUICK GREH-ING ACTIVATION
(Adaptive Integration, Called Party Wentiicati~n Optional Feature)
Definltlon:For Integrated systems, employees who have a mailbox on tne
Toshiba VP System may turn ON/OFF their personal greeting or
record a new personal greeting without entering their mailbox when
calling from a PBX extension.
Usage:Employees can easily and quickly access their greeting.
Example:When the R&ba VP System receives an internal call, the mailbox
number is recognized. The Toshiba VP System prompts, 
“To mm
yowmailbar,p~pound, t0~yowgmting*pmstero.”
:; . .To Configure:The default is NO. Enter YES to activate this feature.
Conslderatfons:Must have Adaptive Integration, Called Party Identification for thisfeature to operate.
q$@
When this feature is enabled, anybody can change the greeting.
Care should be taken to avoidmisuse of this feature. This feature
can be activated by time of day to control misuse..
26 AUTO TRANSFER TO ASSISTANCE.,
Definttlon:After reaching an unavailable extension, callers are automaticallytransferred torssktance. If PA is defimed, callers are transferred tothat extension. If PA is not defined, callers are transferred to the
intercept position defined for the mailbox, port or trunk.
Usage:Assures callers are answered by a person rather than being asked toleave a message or dial another extension f&r assistance.
If the personal’
assistat is unavailable or not defined, callers are
automatically transferred to the intercept mailbox defined in the
INFORMATION Table of the mailbox and port/trunk.
Example:r. When a caller reaches an unavailable mailbox configured with
AuteTransfer, the Toshiba VF’ System prompts to the caller.
“(name) does not amwu, please wait fmpenorud a.uistance. ” Thecaller is automatically transferred to personal assistance. The option
to leave a message is not offered.
If the personal assistant is available, the 
Toshiba VP System prompts
to the assistant: “Connecting forwarded call, (name) is [unavailable]”and connects the call.
If the personal assistant is unavailable, the Toshiba 
W System
re-connects to the caller and prompts “Personal Assistance is 
						

							13-24 Configuration Mand-
unav~P~staymtheiinefwtheoperat~* ThecaUeristransferred to the intercept 
ma&ax defined in the mailbax or
porthunk INFORMATION Table.
If 
Auto-Tiansfer to a&stance is enabled but a PA extension is not
defmed, the prompt says y(~) aks not mmver; &rare s&y (~1 the
hefix the cpmax”The caller is automatically transferred to the
intercept mailbox 
defined in the mailhux or portkunk
INFORMATION Table. The transfer is the same as if the caller
dialed q for the interc4zpt extension.
ID IfIndexes24and/ornaredefinedaswellasIndex26the
prompts arf2 different._
To Configure:Wknth.isIndexissettoYESinboththemailboxandport
INFORMATION Tables, callers are automatically transferred to
ass&tan= after the Toshiba VP System has determined that the
originally called party is unavailable.If PA is also 
amfiied, the
call is transferred to that extension rather than the intercept_
 extension.
b WARNING 4
Auto-Ttier is only activated for those time periodswhere Index 26 is defined as YES for both the
mailbax,prt,ortrunlr.
Consjdera~o~:If the called mailbox has a greeting ON, it is played and the caller is
not transferred to 
a&stance. However, if tlG& ixlled mailbox has
COS Attribute 6 
- CALL FIRST THEN PLAY GREETING, the
Toshiba VP System attempts to place the call. If unavailable, thecaller is automatic&y transferred to 
a&stance. In this case, the
greeting for the mailbox is only played if the caller presses q to
leave a message. However, the caller is not informed of the
messaging option unless Information Index 
27 is set to YES.If both mailbox and 
port INFORMATION Tables are defined as YES,
but the intercept mailbux has its greeting ON and there is no PA,
the Toshiba VP System treats the call as if it did not have
AutwTransfer. There are two cases where-Auto-Tmsfer does
operate when the intercept greeting is ON:lIf the intercept mailbox has a COS with Attribute 6 
- CALLFIRST THEN 
PLAY GREETING.
lIf the originally called mailbox has INFORMATION Table Index
28 - ANNOUNCE CALLS TO INTERCEI’T, defined as YES.
27 MSG 
WITH AUTO TRANSFER
Definhion:Before automatically being transferred to assistance, callers are
offered a choice of leaving a message for the person they called.
Usage:An extra delay is built in to allow time for the caller to enter q to
leave a message before being transferred. If the caller does nothing,
they are automatically transferred to assistance. 
						

							Example:When a caller reaches an unavailable mailbox with PA spedfied, the
T&h.il~ VP System prompts to the caller: u(llcune) does not mmua.
pJMsew~forpascKlol~~eorpresr~tmtoleovea~~’*
To Conflgute:WhenthisindarissettoYESinboththemailboxandport
INFORMATION Tables, and Index 26 is defmed as YES, callersare
given the option to leave a message instead of being transferred to
c%sktance..*-
ConsJdertions:ThisindexisnotusedifIndex26issettoNO.
28 ANNOUNCE CALLS TO INTERCEPT
Dellnitlon:
Usage:
EXCMlple:
To Configure:Considerations:
Gives the intercept position knowledge that the incoming calI is
forwarded from an unavailable extension. 
Informs who the caIl was
orighdy for and whether the extension was busy or not answered.
Wti PA and Auto-Tmnsfer to A&stance, calls are automaticallyannounced to the 
pemmal atsktant. If the PA is not defined or
unavailable, the call 
goes to the intercept position. CaIls are not
antomatically announced to the intercept position; this index enables
announcement to the intercept.
The intercept hears the prompt, 
“&zne&g fonvarakd dl. (Nan&
is (wzavai&ble).” Without this index defied, the intercepi hears the
promp& 7 . . Connecting. ”
The mailbox from which the calls are coming 
from must have this
index value 
defined as YES. The intercept mailbox is not where this
feature is 
configure for announcement.
If the mailbox has INFORMATION Table Index 
i defined as YES,all calls to the intercept position are screened. COS Attributes 15 
-
TRANSFER TO A RINGING JZXTENSION, and 34 - TRANSFER
CALIS wlTHourCHECKING FOR BUSY OR NO ANSWER, are
ignored for the intercept mailbox. The 
ringback count for nc+an.swer
in the INFORMATION Table of the intercept mailbox is used. The
ringback munt is a minimum of 3..-
The intercept mailbox is called even if its greeting is ON. The
greeting 
is played only if the extension is unavailable. This works
the same as COS Attribute 6
- CALL FIRST THEN PLAY
GREETING, without assigning that attribute to the COS of the
intercept mailbox. 
						

							13-26 Confifguration h4anualn
Copying an Existing INFORMATION Table to a New Table
When using the INSTAIL or UPDATE programs to ADD an INFORMATION Table, you may
choose to copy au existing INFORM
ATION Table. The ability to copy the information from
one table to another avoids having to enter 
duplicate information.
This is useful, for example, if different Company Greetings are to be played at various times
for the same port or trunk. The information for each table would be identical, 
eZkept for the
mailbox number containing the greeting.
Once copied, the 
T&i VP System asks which index number is to be modified.Enter the
index number, then the correct information.
- __ m Using INSTALL
These questions from the INSTALL program define the INFORMATION Tab& Enter the
appropriate information for each index.
When adding an INFORMATION Table, be sure to answer the first question 
accurately - 1!3
TABLE X FOR A PORTBWJNK? (If NO, it’s for a Mailbcu.) This is important because the
subsequent questions are different for ports/trunks and mailboxes.n
Questions for PORT INFORMATION Table Entries
lUAn intercept mailbox must be entered for ports/trunks. It must exist in the USER
Table before being used in an INFORMATION Table.
vQuestion 3 is only asked if Incoming Call Restriction is installed.
‘.
~7Questions 4 and 5 are only asked if Single Digit Menus is installed.,’ 
						

							INFORMATION Tab&e 134’*
LrYIf a value is entered in question 4, the following question is displayed.
DQuestions for MAILBOX INFORMATION Table Entires
t[lQuestion 3 is only asked if Incoming Call Restriction is installed.
kehlba w ~c.-mReieaae 5.3 May. 1Esl 
						

							UITIf a mine is entered for question 4, the following qufstion is displayed.
II7After asking the Cdl B&king and Siie Digit Menus question the Toshiba VP
System continues 
withz
f!YQu&ns 15 - 17 are not asked if the value for question 14 is zero. 
						

							ETQuestions 19 and 20 are not asked if the value for question 14 is zero.
mQuestion 21 is only asked if FlFO Queuing is installed.#-:r,,;.
-.
WQuestion 25 is only asked if Adaptive Integration is installed.
BZQuestion 27 is not asked if the value for question 26 is NO.
m Using UPDATE
Use the UPDATE program to:l
LIST one or all INFORMATION Tables.l
MODIFY ap Index Value Within an INFORMATION Table.
*ADD or DELETE an INFORMATION Table.LIST
USthg one or all INFORMATION TablesFor one table, enter the number at the prompt. For 
alI tables, press
[l. 
						

							13-30 cont7gurat;on Manual-
Example of a rnzdbox INFORMATION TabIe:
ToshlbaVPsyWm-m Roreaw5.3 May.1531