Toshiba Voice Processing Vp100, 300s, 300 Configuration Manual

							WSTOM PROMPTTaMe 7-1 
7.1 UNDERSTANDING THE CUSTOM PROMPT TABLE 
The Tbshiba VP System has the flexibility to enable companies to create two types of custom 
recorded greetings for callers: 
l Custom Error Prompts 
l 
l Custom Message Waiting Notification (MWN) Prompt 
The CUSTOM PROh4PT Table contains the number of the mailbmces containing all custom 
prompts. For details about these applications, refer to the Fi Descripr&z manual - 
CUSTOMIZATION. 
w Custom Error Prompts 
When a caller dials a non-existent or blocked number, the Toshiba VP System prompts 
‘Emsion XXX 
does not @rt. w You can record custom prompts so callers may hear special 
dialing instructions rather than the standard system prompt. 
Two circumstances cause a caller to receive the standard prompt: 
l Numbers without a valid first digit (either the first digit is not defined at all in the USER 
Table or an incorrect number of digits was entered). 
l Extensions blocked through the Incoming Call Restriction, Call Blocking feature. 
~I 
In addition, a 
custom prompt can be played if an entry is made to the “Nonexistent Extension 
Mailbox” field of the 
CUSTOM PROMPT Table. In that case, the greeting for that mailbox is 
played whenever an extension that is not defined as a mailbox in the USER Table is entered. 
The Next Mailbox feature may be used with Custom Error Prompts A Next Mailbox enables 
the Toshiba VP System to automatically send callers to another mailbox or extension after 
they have listened to the Custom Error Prompt. The Next Mailbox can give further 
information, or send the call to an 
actual extension, such as the operator. 
Custom Error Prompts may be interrupted by pressing any key on a DTMF producing keypad. 
If it is desired that Custom Error Prompts not be interruptible, COS Attribute 59 must be 
assigned to the mailbox containing the prompt. Refer to COS Table, Attribute 59 - 
GREETING ON THIS MAILBOX MAY NOT BE INTERRUPTED, in this manual. 
n Custom MWN Prompts 
A Custom Message Waiting Notification Prompt can be played when MWN calls a mailbox 
associated with an extension that does not prcduce DTMF tones. The mailbox containing the 
prompt is contained in the CUSTOM PROMPT Table. 
Tcddta W .Syserm 
f3ebase5.3 May. lsel  
						

							Example of a CUSTOM PROMPT Table: 
m Examples of Using Custom Prompts 
This section gives example applications. 
m Non-existent Extensions 
Calls to a non-existent extension may be handled as followsz 
l A company has extensions only in the 200 and 300 series. Error greetings are 
recorded in the CUSTOM PROMPT Table for first digits 1,5,6,7,8 and 9. If callers 
dial an extension beginning with 1,5,6,X g, or 9 they are informed, 
‘Wihn-Goodmmr c&nsions begin with either twos or threes. Fbr arshtance in reacJzing ‘!qg!f& - 
the person you want, please dial four, one, one 
fw directory infd ” 
! 
l A financial services group uses the Toshiba VP System to give information to 
customers. Callers are instructed to dial the first four digits of their aaxmnt number. j 
if they do not dial the correct number, they can be informed, “77~ Number you 
diaZed : 
: 
ir not a v&id account nunzbex The account nwnber ir Iaxted in the upper left cow of 
your monthly statement. Please enter the first 
four digits from your account number agti 
or aw fero for assistance” 
. . . i 
m Blocked Extensions 
Calls to a blocked extension may be handled as follows: 
. 
A caller dials an extension that is not allowed to accept calls from the InWATS lines. 
Call blocking is set up in the INFORMATION Table for the port. The caller is 
advised: “77& ex~en.Go~ 
cannot be reached from this nun&z Please h&cup and call 
(415) Xxx-XXXX lo reach 
this ert&‘on ” 
l A.t a hospital, calls to patient rooms are blocked between 11 p.m. and 8 a.m. Callers 
to these extensions are informed: “So as 
not to disturb ourparients, patient rooms 
cannot be called krween I1 p.m and 8 am P/ease call back after 8 am If this is an 
tmfqency, dial zero 
for assistance. ” 
n 
MWN calls to extensions without DTMF 
When 
MWN places a call to a mailbox with Attribute 57 - PWY CUSTOM MESSAGE 
WAXING 
h’OI’XIC+XION PROMPT, the normal prompt ‘Thue are x messages for (nome)” 
is followed by the Custom MWN Prompt. The greeting might say something like “To 
hen ro your messages pleare hang up & dial *XT and enter your mnilbox ” I:  
						

							aJsTOM PROMPT Table 
7-3 
- 
HOWTHECUSTOMPROMPTTABLE WORKS 
This section descrbes how the CUSTOM PROMPTS Table is used for non-existent numbers, 
blocked numbers and Message Waiting Notifiation calls. 
Non-existent 
Numbers 
The Toshiba VP System checks the number the caller entered to 
determine whether it exists in the USER Table. If not, or4f the first 
digit is not defined, the CUSTOM PROMPT Table is checked. This is 
done by using the first digit as an index into the table. If the first digit is 
valid, the lbshiba VP System tries to call the entered digits If an error 
tone is received from the PBX, the Tbshiba VP System tells the caller: 
Semion XXX doe not exist. ” If a mailbox is defined in the CUSTOM 
PROMPT Table for that first digit, the Toshiba VP System plays its 
greeting. 
Do not use Custom Error Prompts unless the USER Table 
contains all extensions to be called. Custom Error Prompts 
play for all extensions not cotigurecl. Consequently, if 
extension numbers are not in the USER Table but do exist on 
the PBX, calls coming through the Toshiba VP System 
receive that greeting. / 
Blocked Numbers 
If a call is blocked, the greeting of the mailbox defined in the CUSTOM 
PROMPT Table plays for the first digit of the blocked extension. 
Message Wahlng 
Calls Before Message Waiting Notification calls a mail@ the COS for that 
mailbox is checked. If the COS contains Attribute 57 - CUSTOM 
MESSAGE WAITING NOTIFlCATION PROMPT, the number of the 
mailbox containing the custom prompt is retrieved from the CUSTOM 
PROMPT Table. If a number is not defined, Attribute 57 is ignored and 
the normal Message Waiting Notification prompt plays: “%e tie x 
messages for (name). ”  
						

							7-4 Configuration Manual 
- 
7.3 HOW TO CONFIGURE THE CUSTOM PROMPT TABLE !. 
l3i.s section explains how to configure the CUSTOM PROMPT Table for non-existent numbers, 
blccked numbers and Message Waiting Notification cak 
Non-exkteti 
and 
Blocked Numbers Enter the mailbox number containing the greeting to be used if a caller 
dialsaninvalidnumber. Therecanbetwomai0oxesforthesamefirst 
digit; one for non-exktent extensions, and one for blocked ez&&ions. 
Record a greeting in the ma&ax. If a greeting is not 
recorded, the Toshiba VPSystem prompts “(&I@/ 
satixxx~not&” 
- _ Custam MWN Enter the ma&ox number containing the greeting to be used if MWN 
Prompt calls a mailbox with Attribute 57 assigned to its CO& ; 
B Using INSTALL 
There are no questions pertaining to the CUSTOM PROMPT Table in the INSTALL program 
To enter the error greeting mailboxes, use the UPDATE program. 
m Using UPDATE 
Use the UPDATE program to: 
l LIST the CUSTOM PROMPT Table 
l MODIFY the CUSTOM PROMPT Table 
l MODIFY the custom prompt for MWN calls 
03’ The ADD and DELETE commands cannot be used. If you wish to delete a mailbox, 
enter NONE while using the MODIFY command. - 
UST Usting the CUSTOM 
PROMPT Table 
T~&lbaVPSystefm tWww5.3 Mry.lWl  
						

							UETOM PROMPTTaM 7-5 
MODIFY Modifying the CUSTOY PROMPT Table 
Modifylng the CUSTOM PROMPT for Message VKaithg Calls 
.  
						

							8 
DAYLIGHT SAVING TIME TABLE 
- _ Chapter Contents 
S in  lo 
8.1 UrvWsbMqthe CAYUGHTSAVlNGTlMETabk ........................................ 8-l 
82 How the DAY!JGHT SWING TIME Tab& is Used 
.......................................... 
a-2 
8.3 How to t2m5~~~e Ue DAYLIGHT SAVlNG TIMETable ...................................... 
8-3 
Using MSTALL .................................................................. 8-3 
Using WDATE i 
.................................................................. -8-S ‘ix 
@@  
						

							INTRODUCTION 
The DAYLIGHT !ZAVTNG TIME Table contains the dates when the T@ VP System sets its 
clock ahead or back for daylight saving time changes 
+*- 
The following sections are included in this chapter. 
l Quick Reference Guides containing the commands most commonly used with the DAYLIGHT 
SAVING TIME Table. 
l A description of the DAYLIGHT SAVING TIME Table and instructions on uxfiig it. 
. . I b./ 
- _ ._ 
lc&lMvPcTyarm i3ekscw5.3 May. 19gl  
						

							Quick Reference Guide 
l *- 
DAVLlGHTSAVlNGTlMETable 
. 
Command Descrlptlon 
- &LiGti SAVING TiME Table Contains the dates on which the system clock is :. 
automatically set ahead or back for daylight saving time. 
Maximum Number of Entries 10 
DAYLIGHT SAVING TIME Table 
and the INSTALL Program There are no questions in the INSTALL program 
pertaining to the 
DAYLIGHT SAVING TIME TabIe. - 
Configure by using the UPDAm 
program after the 
installation is complete. 
UPDATE Command OptiOnS 
LIST 
.L DST 
ADD .A DST 
MODIFY’ 
DELETE 
.D DST Use to list the 
DAYLIGHT SAVING TIME ?able. 
Use to assign dates to the 
DAYLIGHT SAVING TIME 
Table. 
Does not apply to the DAYLIGHT SAVING TIME Table. 
Use to delete dates from the DAYLIGHT SAVING TIME 
Table. 
The . prompt is displayed by the 
UPDATE program.  
						

							DAYLIGHT SAVlNG TIME Tab&i 8-l 
- 
.I UNDERSTANDING THE DAYLIGHT SAVING TIME TABLE 
The entries in the DAYLIGHT SAVING TIME Table define when daylight saving time begins or 
ends. The system clock is automaticaIly reset at these times. After an entry is made in the, 
DAYLIGHT SAVING ‘ITME Table, no further intemention is required to activate a time change 0; 
to remove the entry after the change is executed. 
E&le of a DAYLIGHT SAVING TIME Table: 
.  
						

							8-2 Configuration Maual 
- 
8.2 HOW THE DAYLIGHT SAVING TIME TABLE IS USED 
The TOSHIBA VP System checks the DAYUGHT SAVING TIME Table every day at 230 am. to 
determine if the current date is entered in the table. If the current date is not in the DAYLIGHT 
SAVING TBE Table, the system clock is not changed. 
If the current date is entered in the DAYLIGHT SAVING TIME Table, the system cl&k is reset 
ahead or back, depending on the DAYLIGHT SAVING TIME Table enuy. The entry is @en 
automatically removed from the DAYLIGHT SAVING TIME Table. 
I