Toshiba Voice Processing Vp100, 300s, 300 Configuration Manual

							E-4 Configutiion M.ifmJ 
1 ThsnkpkJustamcmvt... 
I 
System prompts 
After meskge, caller 
can call another 
extmskm or dial T. 
Figure 5-l Standard Mailbox Functh without COS AttrIbutes  
						

							cl 11 
Do&t play system 
prompt after greethgz 
q 1 
caller cm’call another 
oxtensIon or dial “0.- 
Figure 5-2 Example of Mallbox Function with COS AttrIbutes  
						

							5-6 Configun3tion h&mat 
Table 5-l cos Atmbutu 
# mRT 
mTuRE 
PKG 
0 
May Broadcast a message to all mailboxes 
KM 
1 
No mesages may be recorded for this mailbox 
2z-D 
2 
mrt PodIhmk dedicated to Network Protocul2 
3 hkforsecu.rity~ebeforecailing~n 
4 
Hang up after greeting no other extedns may-he dialed 
5 Play greeting * allow user to dia& no messages 
6 Call extension fti before plajing greeting 
s-m 
7 This user may send a private message 
IM 
8 Mayusespeciallistentoallpromptsfunction 
9 Lunp or Display Phone message waiting 
10 May record Names for all mai&xes 
11 No System Prompt after greeting, go straight to record@ 
- - 
l2 This user may reply to additional address 
IM 
I3 Automatically save messages after listen 
14 When greeting is 0% message notifiition will still call 
mm : Port Tder to a ringing extension 
Do not intercept DID calls to this extension 
DID 
17 May send Network messages immediately 
18 May send Network messages onIy at night 
19 May request a Rettun Receipt message 
IM 
20 May use Greeting Insert/Swap (Saipted or Co. Greeting set up) 
STD 
21 Use messages in this e as scr@t for recording SP 
22 May override review of Scripted Prompts 
SP 
23 Always phy Novice prompts 
24 Never play Novice prompts 
25 Poti. May not log on to this maiIbox/port 
26 Port May not use internal messaging ffzxures 
., IM 
27 After greeting pIa% go to next greeting or ma&ax 
28 May use offsite or .pager message waiting notification 
29 FIFO queuing (used for calling groups) 
FFO 
30 Station is on another PBX, wait longer before looking at tones SI’D 
31 Play aitemate greeting when normal greeting is off 
32 Station has multiple mailboxes ask before axnecting 
. 33 Wfl send scripted messages without confirmation - 
SP 
34 Port Tder calls without checking for busy or no answer 
36 Port Port requires an Account Code. h&box is an Account Code ICR 
37 Port Do not check USERS Table for acaunt number ICR 
38 Port Send extensionhaillwx to PBX before calling 
ICR 
39 Port May not call the operator before Account Code is entered 
ICR 
Mm 40 Destination is an IVR system 
41 May move forward or barhard during greeting 
42 Never do ,GAP message waiting 
43 May re-record message after a busy or unanswered call 
44 Play and time-stamp all messages in this mailbox 
45 PIay messages in LIFO order 
46 Use extended ma&ox for alternate offsite number 
(WiW  
						

							Table 5-l COS At&lb&s (md) 
# 
PORT FIxruRE 
PKG 
47 Speak message waiting prompt whiIe waiting for answer 
STD. 
48 May use Automatic Message ~(Anto-copyfeature) 
mmg Automat erase AutoXopied messages 
Store messages redundantly 
l ‘-RDMSG 
R=ord~PmPo=g=~g 
52 Port (only) Assign caJl blocking number dynamo@ 
ICR 
53 No delay between each offsite message waiting call 
54 MayspedyaPersonalkk&tanamaiIbox 
!i!j Port (only) Do not atlkct maiIbox timing information for this port 
56 Playallmcssagesinthismaiiboxasagreeting -w’ 
- - 
- !v PIay Custom Message Whiting Notificatjon prompt 
58 Port (only) Do NOT use this port for integration 
AI 
59 Greeting on this mailbox may not be interrupted 
61 This maibx may send Future Delivery messages KM 
mm i Port User may erase message during addresfing options 
IM 
Application Procesor Control 
VPworks 
Port (only) This port is for Outcalls only, no dial tone expected 
67 Play Tie Stamp 
SF 
68 Ftrt (only) This hrt is DTMF integmted 
AI - 
69 Speak digits entered to confirm message address 
70 
Measure PBX tones 
71 lianmi@on mailbox 
LEGEND 
ABBREV. DESCRlPTlON 
NAMES DIR 
standard Feature 
IntraM&ng 
DID/E&M Trunk Interface 
Inte& Voice Response . 
Mesage Redundanq 
Nehwrkkg 
Adaptk Integration 
Single Digit Menus 
Incoming Call Restriction (Call Blocking Account Codes) 
FIFO Qnc3ing 
Scripted Prompting 
Names Dixctory 
VPWOlh  
						

							s-a CofYiguration h4wai 
Table 5-2 cos&trbutu 
tv -WV 
ADD FUTURES 
DESCRIPTION 
NUMBER 
BKSXbSt 
0 
May send private message 
7 ’ 
Listen to all prompts (qxial ammand) 
a 
Message Waiting for Display Phones 9- 
Recordnames 
m . 
May reply to additional addreses l2 
Send network messages immediately 17 
Send network messages 0nIy at night 18 
May request a Return Receipt message . . . 
19 
May use Greeting insert/swap 20 
- - 
May use offsite or pager Message Notifimtion 2a 
Fm In-First Out Queuing for this extension 29 
Play aItemate greeting when normal greeting OFF 31 
Station has multiple mailboxes - ask before connect 32 
b-t requires Aazount Codc.‘MaiIbox is an Account Code 36 
w- Destinatik~ is an MX system 40 
May move fo& or ha&ward during greeting 41 
May re-record Quick or after calI Message 
43 
Use extended mailbox for alternate offsite number 46 
Am-Copy messages 4a 
m m Store messages redundantly 50 
MayspecifyaPersonalA&tancemaiIbox 54 
., 
Apptication Processor Control 
May send Future Delivery messages 
May erase message during addressing options 
This port is DTMF integrated 
REMOVE FEATURES 
65 
61 
64 
6a 
DESCRIPTION NUMBER 
No messages reuxded for this mailbox 1 
No System Prompt after greeting - rmrd immediately 11 
Mm 
Do not intercept DID calls to this extension 16 
May not log on to mailbox 25 
May not use internal mesaging features 26 
Auto-Delete Aut&opied messages 49 
Do not cokct mailbox timing information for this port 55 
Do 
not use this port for integration 33 
This port is for Outcalls only, no diaI tone expect& f33  
						

							r 
t 
7able 5-2 COS Atbibha 
b-O=-JW 
AlTER FUTUREB 
DESCRIPTION 
EbtAhmk dedicated to Network Protocol 2 
Ask for security axle before calling extension 
Hang up after greet.ing# cannot dial 
Play greeting twic4s allow dialing, no mxxd msg 
Call extension ha - then play gree%ing if busy/RNA 
Automa~y save messages 
Message Notification sill calls even if greeting ON 
Ilansferto~ringing 
Usemessagesinthismailboxforsuipttoprompt -,.. 
May override revjewofscripted Messages 
Always play Novice 
Mode prompts in mailbox 
Never play Novice Mode prompts 
After Greeting plays, go to another maiIbc~ or extension 
Station is on another PBX, wait before connecting 
Wti send scripted messages without confirmation 
Ransfer calls without checking for buq or no answer 
Do not check Users IAble for Account Number 
Send extension/~ to PBX before calling 
May not call the operator before Account Code is u$red 
Never do MAP Message Sting 
PlayandtimestampaIimesagesinthismailbox 
Play messages in DO order 
Spc& Message Whiting prompt while waiting for answer 
Record special purpose greeting 
Dynamiccall blocking 
No delay lxtween each offsite Message Whiting CaU 
Play all messages in this mailbox as a Greeting 
Play custom Message Whiting Notifxation prompt 
Do not us this port for Integration 
Greeting on this mailbox may not be interrupted 
Phy Time Stamp 
Spak Digits entered to mnfxrn message address 
Measure PBX %nes 
Tiansui~tion mailbox 
NUMBER 
2 , 
3 
4 
c- 
6 * 
13 
14 
15 
21 
22 
23 
24 
27 
30 
33 
34 * 
37 
38 
39 
42 
44 
45 
47 
51 
52 
53 
56 
57 
58 
59 
67 
69 
m 
71  
						

							5-10 Configwation h&in& 
m 
ATTRIBUTE NAME (Option ReqWecf) 
NUMBER 
DESCRIVIION 
0 MAY BROADCAST A MESSAGE TO ALL MAILBOXES (kI&Bhbssaghg) 
1 
2 NO MESSAGES MAY BE RECORDED FOR THIS MAllBOX 
Use this attribute for mailboxes giving information only. It prevents mailboxes from 
receiving messages of any type. People calling this mailbox arc allowed to dial other 
extensions, but not asked to leave a message. At the end 
of the pre+recorded 
message a prompt asks the 
caller to 2nte.r e atfnsh nwnber or aW no fm 
assistance m When sending a new messag% forwarding a tiesag~ replying to a 
message 
or sending a quick message, the m responds as if the extension does 
not exist. 
PORT/TRUNK DEDICATED TO NETWORK PROTOCOL 2 (b&wOfkiRg) 
A port or trunk with this attribute is dedicated to communicating with other 
network locations using Network Protocol 2. 
It3 With Adaptive Integration, this attribute may also be appl@d to 
a trunk or a 
midbox. 
3 
4 ASK FOR SECURITY CODE BEFORE CAL!JNG WENSION 
lb reach a mailbox with this attribute, the call- is asked for and must enter the 
correct security code hefore the lbshiba VP *em extends the call This ensures 
only people who know 
the code may access the extension, which may be a modem, 
WAIS line, TIE line, or other restricted trunk This attribute may be used in 
conjunction with 
Attribute 25 - MAY NOT LOG ON TO TlILS MAILBOX. (Assign 
after security code is set.) 
!I3 The PBX must support the operation descrit& 
Refer to the 
Featzue Description manual - CUSTOMIZ4TION for additional 
information. 
HANG UP AFTER GREEllNG, NO OTHER EXTENSIONS MAY BE DIALED 
Thii Attribute is used for mailboxes giving information only. The caller is 
dkunnected after the recorded message playx 
Tcdita W System-m -5.3 May. lEQ1  
						

							5 PlAY GREETlNG TWICE, ALLOW USER TO DIAL, NO UESSAGES 
This attribute is used for information only maiIboxs A mailbu~ with this attribute 
plays a record4 message nvo times l%e caller is not prompted to dial another 
extensionorckl~forassiWxe 
lf caller doe5 not dial within five secondq the 
~~S~~~“~~~Norn~e~g~~~~wh~~e 
~~~How~~,~o~~~~rn~g~~~l~t~~e~ 
Use k~ conjunction with &tribute 1% no messages should be taken. 
,.- 
6 CALL EXrENSlON FIRST BEFORE PLAYING GREETING 
With this am%* the Tbshiba VP System attempts to call the extension before 
p~~g~e~No~,~e~~~ern~~~~a~~~ 
greeting is ON it just plays the greeting and offers to take a message or dial 
another etxtekon. 
If the extension is busy or does not answer, the greeting plays. The T& 
W System informs the caller u(kume) k (sfums), ., and pkys the generic prompt 
MPt~~a~~e~~e~~t~~~~~~~~~for 
lusi9mcem~..beq.‘* 
LET If System Fbameter 154 
-REMovEYjmTus~~cALLFlRsT 
GREETlNG, is set to YES, the Tbshiba VP System does not play the status 
prompt g(kme) k (ktalu~).~ 
In an integrated environmen& if a call forwards into a mailbox that uses a COS with 
Attribute 6 and the maiIbox greeting is ON, the caller hears the greeting, followed 
by an inhtion of whether the extension was busy or not answered, and the 
generic prompt. The wording of the generic prompt depends on whether the call is 
internal or external and whether the mailbox uses Personal &sistance. 
In non-integrated environments, mailbox holders who wish to use Auto T&er to 
Assistance can be assigned a COS with Attribute 6. They can then leave a greeting 
on their ma&ox- The greeting is heard only if the auto transfer includes the 
messaging option. 
UY May use in ambination with Attribute 11 
- NO SYSTEM PROMPT. AFi-ER 
GREETING, GO STRAIGHT TO RECORDING - to turn OJ?F the system 
prompt. After the greeting playq the Tmhiba VP System prompw 
“recordingJeep. ” 
UT Messge Wait&g calls an extension even if a greeting is ON when Attribute 6 
is assigne it is not necessary to assign Attribute 14 - WHEN GREETING IS 
ON, MIZSSAGE WAlTING WILLSTILLCALL 
7 MAY SEND A PRIVATE MESSAGE f IntraMessaging) 
A mailbox with this attniute may make and send a message marked as Primte. 
Private Messages cannot be forwarded by the recipient.  
						

							S-12 Conficp~tion h4Wual 
- 
m 
8 MAi USE LISTEN 70 AU PROMPTS FUNCllON 
A mailbox with this attribute allows each prompt in the qstem to be listened to by 
pressing@~~and~~~. 
, 
This attribute is normally neexled on a mailbox usi4 only for qstem debugging, or 
for the system admin&ator. 
9 LAMP OR DISPLAY PHONE MESSAGE WAITING l 
Message waiting lamps can be activated on phones connected to PBXs with that 
~~~.~a~ute~y~~~~X~~~~~~en~~~rn 
a 2500-type telephone set to turn the lamp ON and OFE Lamp message waiting 
~~~n~~t~~ho~a~,7&~aw~~~e~~y~t~itO~ 
is to remove this attribute f?om the COS. The lamp is lit after the fbst new 
message is rebved. It is turned OFF aftq logon. On most PB%, if lamp 
notEcation is ax&i&, the phone W not ring. -... 
Refer to the F-e Deshpticn manti - CWTOMIZATlON, and the &stai&ion 
andMaint-emanual - ADAPIWE INlEGRA”ON, for other information 
relating to Lamp or Display Phone Message Waiting with integrated *ems. 
Lamp/Display notification can work in conjunction with offsite message waiting. If 
lamp and offsite notification are configured together, upon re&ving a message, the 
lamp lights. If the message is not listened to, the notification calls are made to the 
offsite number (ii conjunction with Attribute 28). 
Refer to the 
Feature Description mamaI - CUSTOMIZATION for additional 
information. 
., 
10 MAY RECORD NAMES FOR AU MAILBOXES 
Mailboxes with this attribute enable the recording of names for maibxes. When 
recorded, the name is spoken as a replacement for the phrase ‘T&&n XX2I ” 
Assign the feature to only one mai0cu since only one voice should recurd names 
Names are recorded by pressing n a 
q while in the maibx with this attribute. 
Without name recurded: ‘Ex?t?nsim 316 does mt amwex” 
With name rezordedz uJoe Smith h not answz w -- 
11 NO SYSTEM PROMPT AFI-ER GREETING, GO STRAIGHT TO RECORDING 
A mailbox with a greeting on normally plays the greeting followed by the standard 
prompt: 
uPlease leave a private message at the tone, dial another e&nsio~ or dial zero 
fi assisrunce.. reco4ijzg . . beep.“This attribute turns OFF the standard prompt after 
the greeting. The greeting plays followed by “reco&zg . . . beep. ” If the greeting is 
not turned ON, this attniute is ignored. 
12 MAY REPLY TO ADDlTlONAL ADDRESSES (WraMessaging) 
A mailbox with this attriiute may send a reply message to other addresses, in 
addition to the sender of the message.  
						

							13 AUTOMATICALLY SAVE MESSAGES AFIER LKTEN 
14 WHEN GREETlNG IS ON, MESSAGE WAITING WILL SllLL CALL 
Y5 
17 
With this attribut& xnessages are automatkally saved after listening. The Bshiba 
VP System normaIIy erases a 
message after it has been listened to all the way 
through or if it is erased by pressing /?J. (You must pressing 
q or exit 9 pressing 
q m or~~for~messagetoactu.aUybeerased.) 
The feature is recommended for maiRxxes containing important infocrnation to be 
saw3 and not accidentally erased (order taking, recorded information for 
trars&ption). This is espiaUy important for mailboxes where more thari one 
person may retrieve messages 
With this attribute, a maiIbox recxives message waiting calls even ,if the greeting is 
ON. Normally, a mailbox with the pe~~nai greeting ON does not receive Mage 
Waiting Notikation when the greeting is ON. 
TRANSFER TO A RINGING EXTENSION (May be assigned to 
POFfl) 
With this attribute, when ringback is detected, the %shiba VP System amnects the 
caller to the extension and releases. The port is immediately free to hanqe the 
next call. lIis is pxkarily used for calls going to the attendanb into se&e grou& 
or into an ACD, call sequencer or Maptive Integrath. If the extension is busy, 
the T&VP System informs the caller and offers to take a message, dial another 
extension or dial /FJ for a&stance. 
When this attribute is assigned to a port, the T& VP System transfers to a 
ringing extension when the digits the caller entered are valid but iot defmed in the 
USER table. 
UY If the PBX supports a blind transfer, it is recommended the intercept 
mailboxes (point af answer for callers dialingB or defaulting for a&stance) 
have this attribute set to enable a blind transfer. When a caller defaults or 
dials 
q for help, they are transferred to the extension instead of returned to 
the Toshiba VP System. 
If the PBX or Centrex stations are call forwarded to the T~hiba VP System 
and the Toshl3x VP System is “integrated” with the PBX or Centrex (called 
station number sent to the Toshiba VP System on forwarding), Attribute 15 
or 
Attribute 34 should be used. 
DO NOT INTERCEPT DID 
CALLS TO THIS EXIENSION (DID/E&M INTERFACE) 
When the DIDE&M Trunk Interface is installed, it does not intercept calls to a 
ma&ox with this attribute. Not AppIicable to Tahiba VP Systems. 
MAY SEND NETWORK MESSAGES IMMEDIATELY (Networking) 
For networking, this attribute allows messages to be sent as seem as possible once 
they are addressed. If the mailbox has COS Attribute 17 - 
IMMEDIATE