Toshiba Voice Processing Vp100, 300s, 300 Configuration Manual

							INFORMATlON Ta& 13-1 
13.1 UNDERSTANDING INFORMATION TABLES 
This section contains all index items in the INFORMATION Table. Some index items pertain only 
to optional feature packages. If the Tbshiba VP System is not equipped with an optio% any table 
entries associated with that option are not displayed in the configuration. 
INFORMATION Tables contain specific instructions for all ports1 and mailboxes defined in the 
database. 
Information in the index items of these tables spbfks how to handle each port and 
nnilbox Each COS defined in the database directs the Toshiba VP System to a SCHEDULE 
Table that refers to INFORMATION Tables. 
Up to 255 INFORMATION Tables can be defined. There are two forms of INFORMATION Tables 
l PortAkunk WFORMATION Tables 
l hhilbox INFORMATION Tables 
1. Toshiba VP Systems that arc integrated with a phone 
Trunks may bc assigned a COS through the TRUNK rtcm mz~ttse $rt INFORMATION ?ables for trunks. 
ROUP blc. art CDS and INFORMATION Bbla arc 
uivalcnt IO trunk COS and INFORMATION labia Refer to the 1-n rind M&WWIC~ manual - 
33 M’fWE WTEGRATION for details regarding those applications 
?i 
b:  
						

							13-2 Confiauration Marnal 
m Index items 
The following chart shows all the INFORh4ATION Table indexes. The chart de& whether 
the index applies to a port, trunk, or maibox, and whether optional software is required to 
activate the feature. If the option is not installed, the index item does not appear;- 
2fj ALJTOTRANSFER TO ASSIST v v J 
27 MSGWITHALJTOTRANSFER v v [ v 
28 AN?-JOUNCE CALLS TO INT v 
. Available for adaptive Integration 
‘. AI 
SDM p$y!&y;; 
ICR Incoming Call Restriction 
RF0 Fit-in-first-out Call Queuing  
						

							INFORMATION la& 13-3 
B Example of a Port/Trunk INFORMA’TION Table: 
D Example of a Mailbox INFORMATION Table 
i  
						

							13-4 Conf!guration Mamd 
13.2 HOW INFORMATION TABLES ARE USED 
When calls come into a port, trunk, or ma&ox, the COS Table is used to determine which 
SCHEDULE Table to use accurding to the current time of day and day of week The SCHEDULE 
Table directs the lbshiba VP System to the proper INFORMATION Table. The call is handled as 
defined by its COS and the INFORMATION Table. .-- 
TcehlbaVPSystwm Fldease5.3 May.%1  
						

							INFORMARON Tab 13-5 
) 
13.3 HOW TO CONFIGURE INFORMATION TABLES 
Configure INFORMATION Tables by entering values for each index item in the applicable table. 
Disregard those index items that are not required for the COS using the lNFORM.&ION Table. 
For default, enter an empty line. 
Ports: l2 index items apply to ports. ‘I?&le Indexes g 11 throu’gh 17,19 through 
25, and 28 do not apply. 
Trunks: All port indices apply to trunks when Adaptive Integration, Called Party 
Identification, and trunk information is supplied by the phone system. 
Mallbox 27 index items apply to mailboxes. Index item 2 does not apply. 
The INFORMATION Table must be configured before entering it in a SCHBDULB Table. Mailbox 
INFORMATION Tables can only be assigned to mailboxes, and Port INFORhWI’lON Tables can 
only be assigned to ports or trunks, However, any INFORMAnON Table of the same type can be 
assigned to any SCHEDlJlB Table, and the same INFORMATION Table can be assigned to more 
than one SCHEDULE Table entry or default. 
h INFORMATION Table must be defined for any time period configured in each SCHBDUL.B 
Table. A default INFORMATION Table entry must be defined for all times not defmed by 
separate time periods in the SCHEDULE Table. 
Even if all 24 hours are defmed by time periods, 
a default table must still be entered. Be sure the default is assigned to any undefined days or 
hours 
Descrtption of 
INFORMATlON TABLE Index Values 
The following pages describe the Port and Mailbox INFORMATION Tables. Some index items 
appear in both Port and Mailbox tables; however, their meaning may differ. 
q PORT/TRUNK INFORMATION Table Indexes 
1 INTERCEPT MAILBOX (“Attendant” - dial q or default) 
Definition: Callers are automatically sent to the intercept position when they do 
nothing, are using a rotary telephone, or dial 
q . 
Usage: An intercept position must be defined for each port INFORMATION 
Table. Ports may have different intercept mailboxes by using 
different INFORMATION Tables for specific times. The intercept 
mailbox can be changed by time of day. 
Examples: 
l The company attendant answers calls during the day, a 
department secretary answers during the attendant’s lunch, and 
the guard answers after hours. 
. Four ports answer the company’s regular incoming lines. The 
console attendant is the intercept position for these ports. Four  
						

							To Conftgure: 
Considerations: 
ports answer InWATS calls for customer service and sales 
groups. The customer service hunt group is the intercept 
position for callers needing assistance from these ports. 
Enter the mailbox number of the intercept position. The Toshiba VP 
System looks at the USER Table to obtain the extension of the 
intercept mailbox to determine where to send calis. 
Intercept mailboxes must fmt be entered in the USER Table before 
they may be included as au index value for an INFORMATION 
Table. 
2 COMPANY GREEllNG MAILBOX 
DeflnltIon: 
Contains the Company Greeting played for incoming calls to the 
portortrunk. 
Usage: To inform callers who they have reached and what their options are. 
Examples: During business hours, inform callers of their options. Some 
acamples are: “Please did tire 
exiension you wish to reach, or wait on 
thelimfova.s5imc~” ad Dial one for sales, dial two for swice, dial 
three for rep& ” 
For ports conf@red for CX mode (calf forwarding) 
“You have reached tk Message Center. Please enter tk tmnsion of tk 
person you wish to leave a message for: ” @ij 
To Configure: lf there is more than one Company Greeting for a port or group of 
ports, an INFORMATION Table is required for each of the time 
periods specified in the SCHEDULE Table. 
Conslderatlons: Company Greeting mailboxes must firs be entered in the USER 
Table before they may be included as an index value for an 
INFORh4ATION Table. 
3 CALL BLOCKING NUMBER 
(Incoming Call Restriction - Call Blocking Optional Feature) 
Deflnttlon: Blocking numbers prevents certain mailboxes from being called 
through some or all ports. Callers are only allowed to call mailboxes 
with the same call blocking number as the port the call came in on. 
Extensions not defined in the USER Table are blocked from being 
called. 
Call blocking can be configured dynamically by mailbox. If Attribute 
52 is assigned to the port COS and the port does not have a call 
blocking number, callers are only allowed to call mailboxes with the 
same call blocking number as the previous mailbox they called or 
mailboxes with 
a call blocking value of NONE. Refer to the Feature 
Description manual - INCOMING CALL RESTRICTION, Call 
Blocking. 
Usage: If this index has a defied value, the call blocking value of the 
mailbox being called is checked. The call is not extended if the 
value is not the same as the port value. The caller is informed 
“metion Xxx rS 
invalid, ” or hears the Custom Prompt recorded for ,I  
						

							INFORMATlQN Table 13-7 
blocked extensions Refer to the CUSTOM PROMPT Table chapter 
in this manual for more information. 
Examples: 
To configure: 
Conslderatlons: 0 Prohibit InWAlS callers from reaching all but specified 
extensions. -, 
. . 
l Block calls to hospital rooms at night. 
Enter 
a value for this index in the port INFORMATIQN Table. 
Enter the same value for Index 3 in the Mailbox INFORMATION 
Tables for extensions to be reached through ports with this blocking 
number. The range is O-255. 
For Dynamic Call Blocking, enter “0.” Blocking is then determined 
byfiimailboxcalledratherthanbytheport. 
_. 
If this index value is undefined (value = none), no blocking b done 
and the port places the call, even if the mailbox has a value defined 
for blocking. Refer to the 
Feprure Description manual - INCOMING 
CALL RESTRICTION, Call Blocking, for more information. 
4 
hlAXlMUM DIGITS FOR MENU 
5 PREFIX DIGITS FOR MENU 
(Single Digit Menus) 
i 
Deflnltlon: 
Usage: 
Example: 
To ConfIgure: 
Conslderatlons: 
These two indices allow the caller to dial a single digit (l-g) that 
translates to a mailbox or extension number. It also allows for 
duplication of first digits and menu numbers, and non-matching 
menu and extension numbers. 
Index 4 - defines the number of choices a caller can dial. 
Index 5 - defines the digit string inserted before the single-digit to 
form the mailbox number for the menu items. 
Callers may be prompted to dial a specific number for the area they 
wish to reach; 
“Dial one for proaht infomtarion, dial two to place an 
order, dial three for customer service, or stay on the line for operator 
assistance. *’ 
Index 4 - If the caller can dial q for set-vice, q for sales, or q for 
information, the value is 3. The range is 0 - 8. 
Index 5 - If the caller dials 
q and the actual mailbox is 351, the 
value in this index would be “35.” Enter up to 7 digits. 
Be sure to create the mailboxes referred to in Indexes 4 and 5 in the 
USER Table. Refer to the 
Feature Description manual - SINGLE 
DIGlT MENUS, for more information.  
						

							e 
13-0 Confiqmtion Manual 
6 PRE EXTENSION 
Definition: / 
DlGrrSi 
When a caller dials a ma&~ that is not in the USER Table, these 
digits are inserted before the mailbox is called. 
Usage: This is pknarily used for pIacing off site (extension on another 
PBX) or Tie line calls. 
Example: If an aces number is requirex$ it is inserted priL to send@g the 
digits entered by the caller. 
To Configure: Enter up to 12 digits, may include O-9, l , #, D for delay, and E for 
expectdialtone. 
Considerations: Used only when mailbox is not defined in the USER Table. 
Depending upon the application, the COS for extensions to be 
called may require Attriiute 15 for blind transfer. 
7 RINGS BEFORE NO ANSWER2 
Definition: 
Usage: 
Example: 
To 
Configure: 
Conslderatlons: 
Number of times to ring an extension before the Toshiba VP System 
returns and informs the caller the extension did not answer. 
For reaching extensions without maiboxes called through thk 
Toshiba VP System. Usually for mailbox with no need for greetings 
and messaging: lobby, cafeteria, computer room. 
If the extension does not answer, the Toshiba VP System returns to 
the caller and prompts: Eknsion XXX does not amwez Please dial 
another amsion nwnber, or diai ZOO for assistance ” No 
message-taking is offered. 
Enter the number of times to ring the extension before reconnecting 
to the caller. The range is 3 - 20. 
Used only when mailbox is not defmed in the USER Table. Index is 
ignored if the port COS contains attribute 15 or 34. 
9 TIMES TO RETRY ON BUSY2 
Definition: 
Usage: 
Example: 
To Configure: 
Considerations: 
Number of times the Toshiba VP System retries a busy extension 
before returning to inform the caller the line was busy: 
When callers are txying to reach an extension that is often busy, 
retrying gives more opportunity for the call to be answered before 
giving the status to the caller. 
Calling a pilot number of an ACD group where an agent may be 
available at any moment. 
The range is 04. 
Used only when mailbox is not defined in the USER Table. 
ig 
: : 
As with all undefined extensions, no message-taking is offered. 
2. Port index used on 
‘K  in the USER Table, I when caller cntcn valid di@ not defined in USER Tabk (valid first digit and correct kngth). If the mailtmx is dcfmcd 
c ttsmsuunw Tabk for that COS is used. j  
						

							INFORMATION Table 13-Q 
- 
/ 
10 USE ALTERNATE TRANSFER CODES2 
DetInttlon: 
Usage: 
Example: 
To Configure: 
Considerations: 
18 NDCT MAILBOX 
Deflnitlon: 
Usage: 
Example: 
To Configure: 
Considerations: ‘Ike Alternate Bansfer Codes are used when transferring callers to 
mailboxes not defined in the USER Table. 
‘lb call a ma&x on a network where the CO trunks terminate on 
one lbshiba VP System but the mailbux is at another location. If the 
location is over TIE lines, a different transfer string may be required 
to complete the calL ..- 
If special axles are require4 they are inserted prior to sending*the 
digits entered by the caller. 
ForportswiththisvaluesettoYES,the~VPSystemuses 
the axles defined in the SYSTEM PARAMETER Table. 
Used only when mailbax is not defined in the USER Table. 
Enables callets to automatically be sent to another mailbox for 
information, or to another extension for as&axe. 
When answering a call, the Toshiba VP System plays the Campy 
Greeting defined for the port the call came in on. If a Next Miilbox - 
is defined, the lbshiba VP System automaticallygoes to this Mailbox 
after playing the Company Greeting. If no Company Greeting Bdsts, 
the call is immediately directed to the Next MAiMx. 
Setting up a port to take messages, to give information and 
disconnect, or to connect to a specific mailbox or extension. 
Enter the mailbox number of the Next Mailbox in the 
INFORMATION Table of the ma&ox callers are sent from. 
Attribute 27 - AFTER GREETING PIAYS, GO TO NEXT 
GREETING OR MAILFJOX, is not assigncA to the port. For pork, if 
this index is defined, the Toshiba VP System automatically goes to 
the Next Mailbox. 
Indexes 26 and 27 are used only with Personal Assistance or Adaptive Integration. Refer to 
the Feature Description manual - CUSTOMIZATION, Personal A&stance, Configuring 
Auto-Transfer to Assistance. 
2 Port index used only when caller enters valid digits not defined in LJSERT~~~ (valid first digit and correct 
kngthj. If the mailbox is defined in the USERTabk, the JNi3RwTION Tabk for that CDS is used.  
						

							26 AUTO TRANSFER TO ASSISTANCE 
Definttlon: 
After reaching an unavailable extension, callers are automaticaIl; 
transferred to assistance. If Personal Ass&tan= (PA) is defined, 
callers are transferred to that extensior~ If PA is not defined, callers 
are transferred to the intercept position defined for the mailbo*, 
portortrunk. 
usage: 
Example: 
Assures callers are answered by a person rather than lkng a&d to 
leave a message or dial another extension for assktance. - 
If the pemmal asistant is unavailable or not defined, callers are 
automatically transferred to the intercept extension defined in the 
INFORMATION Table of the mailbox or por&unk. 
When a caller reaches an unavailable mailbox confiied with 
Auto-Transfer, the Toshiba VP System prompts to the caller: 
“(hame) does not arswz pleare wait for~nal assistance” The 
caller is automatically transferred to the personal assistant. The 
option to leave a message is not offered. 
’ If the personal as&ant is available, the Toshiba VP System prompts 
to the ass&ant: “Connecting 
forwatded cai2, (ham) is [unuvailab&]” 
and corm& the cak 
If the personal asistant is unavailable, the Toshiba VP System 
re-connects to the caller and prompts “Personal A&i-tame is 
u~~ailoblle. Pkizse stay on the he 
for the operoo~ ” me caller is 
transferred to the intercept mailbox defined in the maiIbox or 
port/trunk INFORMATION Table. 
If Auto-llansfer to assisumca is enabled but a PA extension is not 
defined, the prompt says “(IUD?@ does not 
answec please stay on the 
line for the opaator: ” The caller is automatically transferred to the 
intercept mailbox defmed in the mailbox or port/trunk 
INFORMATION Table. The transfer is the same as if the caller 
dialed jijJ for the intercept extension. 
D’ If Indexes 24 and/or 27 are defined as well as Index 26, the 
prompts are different. 
To Configure: When this Index is set to YES in both the mailbox and port 
INFORMATION Tables, callers are automatically transferred to 
assistance after the Tbshiba VP System has determined that the 
originally called party is unavailable. If PA is also configured, the call is 
transferred to that extension rather than the intercept extension. 
b WARNING 4 
Auto-Transfer is only activated for those time periods 
where Index 26 is defmed as YES for both the mailbox 
and port/trunk. 
ConsJderaUons: 
If the called mailbox has a greeting ON, it is played and the caller is 
not 
transferred to assistance. However, if the called maiIbox has