Toshiba Voice Processing Vp100, 300s, 300 Configuration Manual

							UNDEFLSTANDING CONFlGUFMlON l-1 
1.1 UNDERSTANDING CONFIGURATION 
The Tmhiba VP System’s software provides the means of tailoring a lbshiba VF’ System for 
spxific customer needs and applications. ‘The software confiition process is done via a 
terminal, either remotely or directly connected to the T& VP System cabinet. The 
conftmtion database is created and maintained as a series of tables. Each table contains 
specifk information affecting the T~hiba VP System’s operation. .‘- 
The Toshiba VP System’s software includes a multi-tasking operating wern and several sp&al 
purpose programs Special PromptP are used to indicate which program is currently running. 
Operating System Controls all real-time telephony functions as well as diagnostics, system 
- Prompt activity, and the collection and reporting of data- System reports, traffic 
63 peg counts, and error information are available from the Operating 
System. The kz prompt indicates Operating System level. 
On-line diagnostic tests run continuously to detect and report any errors 
in operation. These diagnostks run in the background and do not 
interfere with normal system operation. While at the Operating System 
level, other diagnostic tests may be run by command. 
* 
INSTALL Program 
Prompt 
. 
. 
Used to create the Toshiba VP System database. The INSTAIL program 
asks a series of questions. The replies are placed into the various 
cotiguration tables. Once installed these tables can later be modified 
through the UPDATE program. The : (alon) prompt indicates the 
INSTALL program is ready for input. 
., 
INSTALL is used in two caxsz 
l To configure a new q5tem. 
l To re-install an existing system if it is moved to another location or 
mnnected to a different telephone system. - 
To execute the IYNSTAIL program, at the Operating System level @ 
prompt type: 
IN (INstall) -1 
UPDATE Program 
Prompt 
. Used to 
add, delete, and modify entries in the database created through 
the IkJSTALL program. Use of LJF’DATE does not impact system 
operation. The . (dot) prompt indicates the 
UF’DATE program is ready 
for input. 
To run the UPDATE program, at the Operating System level @ prompt 
9w  
						

							l-2 configudwl hkmJal 
m 
j.2 REACHING THE TOSHIBA VP SYSTEM 
kcess to the Toshiba VP System is through a krminal which may be either directiy cc remotely 
cixmcted. AnystandardASCII-tylxterminalmaybeused. l%eVPlOOmaybensedwithaPC 
Configuratkm Application Terminal (C/X). 
The terminal can be connected to the specified Tmhiba VP System’s serial port by a X3-232 
cable. A modem+cluipped terminal may be used to call into the Ta VP System’s integral 
mcdem (on the CPU card) from a remote locatb. Refer to the Irzs&Z&bn & Miinf~e 
marmd for more information. 
Some terminals use the -1 key and others we the 
-Ikey to send information to the 
Ta VP System. ‘l3is chapter refers to the 1-1 key. If your terminal does not have the 
For the VF lCQ, some procedures require the use of the Configura~ Applications Terminal 
(CAT). Refer to the InstaLlation und h4ainMance manual - CONFIGWTION APPIXATION 
TERMINAL for more infomtion about ampatible terminals and how a CAT differs f?om a 
standard ASCII-type terminal. The chapter also explains when each termid can be used.  
						

							UNDEF?STANDlNG CONFIGURATION l-3 
w 
‘1.3 ASSURING SECURITY 
Password protection assures that only authorized vns are allowed to access the ?bshiba 
VP System software. 
I&words are not set by the manufactures. To assure the security of the qstem, immediately set 
passwords for all levels. kzwords are changed from the terminal at the Operating S$tem level 
@ ~~~P~~ 
mrds can contain up to eight alphanumeric characters. The following are valid alphanumeric 
characters: 
- - - 0123456789 
ABCDEFGHIJKLMNOPQRSTUVWXYZ 
The following are the three password levels followed by their description and instructions on how 
to set them: 
l Maintenance Full system access 
l Mminiitive Axess to the UPDATE program and to all reports 
l Report Access only to Reports . . 
m Maintenance 
This level allows full access to system diagnostics, error information, and the INnALL and 
wDATE programs. All reports may be listed and cleared. The Maintenance, Administrative, 
and Report passwords may be set at this level. 
At the @ prompt, type: 
PASS Maew password> 
For example, 
@PASS l4 53lmP9 
where ‘Y3lNL%J” is the new Maintenance password. 
= Administrative 
This level allows entrance into the UPDATE program and allows the LIST and CL-I!N? 
commands to be used for the Hardware Error Bble, Pegs, and all reports. JNSTALL cannot  
						

							be run from this password level. Reports can be listed and clearexi. Bble entries may be 
m&ed, added, or deleted from UPDATE. Only the Admi&tmtive and Report words 
may be set at this 1eveL 
At the @ prompt type: 
PASS A cnew passworb 
For example, 
@PASS A Wl.743 
where ‘WIL?43” is the new Admin&mtive password. 
- . 
n Report 
This level allows the LLST and CLEAR commands to be used for the Hardware Error ‘IWe, 
Pe& and all reports. Neither INSTAU nor UPDATE can be run from this password 1eveL 
Only the Report password may be set at this level. 
At the @ prompt type: 
For ex&nple, 
@PASS R AIFU59 
where ‘!MFU%” is the new Report password. 
The password is requested when a terminal is 
cn~ected to the !+em, when an already- 
connected terminal is turned ON, or when the modem is accessed. The password entered at 
that time determines the level of access to the system. When a task is mmplete, the terminal 
should be disconnected from the modem or turned OFF. This assures that the appropxiate 
access level is available for the next session.  
						

							UNDEMANDING CONFIGUFVJION l-5 
m 
1.4 CONVENTIONS FOR ENTERING INFORMATION 
%ble l-l show the prompt conventions used to indicate which program is communicating with 
the terminal. 
Information is typed at the appropriate prompt. After fzch response is complete, press -1 to 
send the information to the Toshi3x VT’ System. .*- 
Toshiba VP 
System Prompts Table 1-l Terminal Co 
ttmunkdons Conventha 
Desa.iption 
@ 
. 
. 
. Operating System Level prompt. Ready to receive co-d. 
Rompt for response from INST+ question. &dy to receive command. 
Prompt for command during UPDATE program. Ready to receive command. 
D Entering Information 
pzq F’ress after wing any wmmand or response. 
IN Start INSTALL program. 
w Start UPDATE program. 
n While in Tables 
, 
+ Separate information items with a comma. 
While entering USER entries, @xz a 
q at the end of the line to 
automatically increment to the next sequential mailbotiextension. 
Ranges may also be used. Refer to the USER Table chapter in this 
manual. 
- 
While entering USER entries, type a 
q to add a range of 
mailboxes. Refer to the USER Table chapter in this manual. 
m Correcting Errors 
Backspace Clear the previous character(s) on that line. If a mistake is made 
before pressing F] press -1 to type over the incorrect 
characters. 
ESC (ESCAPE key) Clear the current line of information. If a mistake and is made 
before pressing I=], press -1 to start over on that line.  
						

							UPDATE 
EXIT 
D While in INSTALL 
Lf a mistake is made after pressing mj lave it alone. C&-ra 
it later with the UPDATE program. 
~a~e~~e~d~~t~rnu~~ouble~~~~or~~ 
interruption w exit the progrnm. When INSTALL is resumed 
start again from the beginning or continue from where exit was 
Q-P@J* 
l 
At the colon (:A type 
A message displays indicating the exit, and the instz&ation is 
suspenda The Operating System (@ prompt) is displayed. 
n While in UPDATE 
MODIFY 
? Use the MODIW ~mmand to cxxrect any errors or make any 
changes. 
Get detailed instructions for entering information while in 
IJPDATE. Tw a space and 
q after the command. 
With some UF’DATE commands, additio.nal explanations can be provided by the T~hiba 
VP System. Follow the command with a qxuc and 
q . When a more detailed 
explanation is offered it is shown in the examples throughout this chapter. Some 
uxnmands provide the maximum explanation at all times Following the (xmunand with a 
ndoes not affect the terminal response. , 
For example, the terminal response to a cxxnrnand isz 
The terminal response when the above ammand is followed by 
q :  
						

							UNDERSTANDING CONFGURATION l-7 
m 
. . 5 DESCRIPTION OF CONFMJFIATION TABLES 
The &tdBSe is composed Of different types Of iIlf~tb& Called t&IS. Some tables are only 
available with cfxtain hardware or software Options A detailed desription of each table is, 
contained in the appropriate chapter of this rwmaL 
-Iale 
dhsoeiatul Availabk on alI Toshiba 
-- opths, 
VP Systems nnkss Indicated 
ufw 
BUS IN!3XMATION Not Usd 
cos 
CUSTOM PROMPT 
DAYIJGHT SAVING TWE 
DTMFKI- 
DISTRIBWON LIST 
FlRSTD1Gl-T Adaptive Integration 
HOLIDAY 
I 
INFORMATION 
LOCATION 
NAhES * ’ Networking 
Names Dkcto~ 
NUMEENNG PLAN 
PORTS 
PREFIX DIGITS Networking 
1 Adaptive Integdon 
I 
1 Networking 
SCHEDULE 
SIB-l-S mm 
1 
SYSTEM PARAMETER 
I 
I 
-I-RANSUTION 
TRLJNK GROUP Adaptive Integmtion I , 
USER 
I  
						

							1.6 INTERREIATIONSHIP AMONG TABLES 
Fme l-l shows the interrelationship of tables used to determine port and mailbox mntrols 
Note how the COS (Class of Service) in lxxh the USER and PORTS Tables is used to index into 
the 0the.r tables. 73e COS may be assigned attribum The attributes czmtrol what fkatur~~ 
have been added, deleted, or altered for the COS they apply to. l’%e changes caused iq these 
auributes are in effect all tbe time for the mailboxes using them. 
.‘- 
‘&e SCHEDU&E Table allows for different time periods to be d&med. The port or mailbox can 
khave differently by time period. Each time period has an INFORMATION Table associated with 
it. l%e INFORhWIION Table contains the values which are changeable lq time of day and day of 
week. 
- - 
. . . . . 
- When pr ccessing a call, the Toshii VP System refers to the database tables to determine how to 
handle the call. Fqure l-2 shows the flow of a Primary mered Call, noting which tables are 
referred to for what information. 
H Evaluating the Digits Entered by the Caller 
The digits the caller enters are the mailk number. The Ta VP System checks the 
FIRSTDIGXT Table to determine the number of digits to expect. If the fti digit of the $g!sq 
number entered is not in the J3RSTDIGlT Table, the Tti VP System informs the caller 
%aensim XXX does mt exist.- If a Custom Error Prompt has been defiied for that’ffl digit, 
the TW VP System plays that prompt. If the fm digit is vaIid (entry exists in the 
FIR!TTpIGlT Table), the Tixhiba VP System collects the appropriate number of digits and 
chxks the USER Table. 
m Checking the USER Table 
If the number is not in the USER Table but the fti digit is x&d, the Toshiba VP System 
places the caller on hold and attempts to call the digits entered. If the tones heard are 
ringback or btq, the call is processed as normal. 
‘. 
To determine the appropriate number of rings to wait for no mer, or other parameters, the 
Tahiba VP System checks the appropriate table. 
PORTS Table 
SLOTS Table ‘... 
If error tone is heard (also referred to as “reorder” or tihowler”), the l’ixhiba VP S*Wem 
drops the line and returns to the caller with “&tin XXX 
dotz rwt exist.” 
If the number entered is in the USER Table, the Tahiba VP System checks to determine if 
there is an associated extension or 
other digits to be dialed, and processes 
the call- Usuaily 
the the ma&ox and extension numbers are the same. However, the ‘kxtension” entry of the 
USER Table may be anything that can be legally dialed on the PBX, such as a PBX speed 
number, a hunt group, or even an access code for an outgoing trunk. This flexibility in the .  
						

							UNDEMANDING CONFIGUFIATION l-9 
USER Table also allows for digit translation. For mple, a caller may enter mailbox number 
q q a, and the T-h&a VP System may dial extension 2345. 
When a mailbox is not associated with an extension (nothing to callh it is a Mailbox-Only. 
The extension entq in the USER Table is “W for %o extension.” 
n Checking the Ctass of Service 
.‘- 
The Tmhiba VP System looks at the Class of Service (COS) for the mailbox called to* 
determine how to handle the call. The attributes assigned to the COS determine how the 
lnailbox behaves. 
- D Checking the SCHEDULE and INFORMATION Tables 
A SCHEDULE Table is asaciakd with every COS. The SCHEDULE Table number is the 
sme as the 
COS number. The Toshiba VP System refers to the SCHEDULE Table to 
determine the time of&y and day of week. For that time and day, the appropriate 
INFORMATION Table is used. Each INFORMATION Table contains information such as the 
intercept position, number of ringbacks before treating the call as not answered, and number 
of times to retry if the extension is busy. The HOLIDAY Table can be used to direct pe 
- 
T~hiba W System to an INFORMATION Table that contains a special holiday ompany 
greeting for dates defmed in the HOLIDAY Table. 
& a mailbox number is entered by a caller, the Tmhiba VP System checks the CO!j, 
SCHEDULE, and INFORMATION Tables for that mailbox. When not specified, the Tahiba 
VP System uses the value from the currently used Port INFORhWTION TabYe. For example, 
if an intercept position is not specified for a ma.iIboq the TM&a VP System uses the 
intercept position configured for the answering port. 
Determining the Configuration 
. Use the Toshiba VP System Configuration Package at the end of this chaiter to collect and - 
structure information for completing the database. The forms in the package mver the various 
aspects of Toshiba VP System configuration. Dmw a diagram showing how ports should answer, 
which employees receive calls, and what type of information is offered to callers. Use the diagram 
in Figure l-l as a starting point. Configure ports and then mailboxes. Enumerate the different 
types of mailboxes needed. Refer to the individual table chapters in this manual for detailed 
-.+ -infmti(-jn.  
						

							VIC FlRSI’DlGlT ‘Khblc contains the first digit and 
length of valid mailkx 
It is checked when a 
mnilbox is CJJIIC~, There are 126 , 
0 SCHEDUIE lhbles. 6 
l3ubCOShua 1 0nc-l0-0M 
com4~tilw 2 Dach SC1 IWXJ1.E *Iable ‘; 
&%LJi INFORMATION ‘Ihblc 
Thbb 6 used for each differen timm wu.rid d,,. 1 An 
INFORMATION 
Table snecifies 
various 
cu31omizalion 
paramclcm for a 
mailbox or prl. 
Some indcxcs 
mny be spcclficd 
only for ports, 
o1hem only for 
mailboxes. 
Therefore, any 
given 
INFORMATlON 
‘Iable may apply 
only lo a porl or 
only lo a 
mailbox. 
INFORMATION 
lbble may be 
refcrcnced by 
any SCHEDUIB 
‘Dblc, Scvcral 
SCHEDULE 
‘Bblcs may refer 
IO 1he 3Jnlc 
INFORMA’HON 
Bblc.  A seoarale 1able. 1he  l Di.31. l-is1 on 1hi3 cabinek 1 
I E!ach COS enby mccifia 1he 
. 
. 
. 
. 
. .a., . -,.A” A”“... t,“,,,“..W an entry for each porn in 
this abinet, 
Each enhy must also 
sfwzify a COS 
I 
A LUG may nave no 
A11ribules (for 
standard operalion) 
or may have a 
Y combinmion of 
Allributes lo achieve 
a desired 
cu3lomizalion. 
. 
124 
125 
126 
127 
POi 
GOS 
starling 
from lhis A 31arling 
Curren1ly used only to from 1hi3 
define PDL INDEX end 
VALIJE for syslcma 
+. 
with In1raMewging. , 
1 
I+he SLOTS lhble contains 
an entry for each por1 in {his cabinet. 
Each entry must also 
3pccify 
a COS