Toshiba Voice Processing Vp100, 300s, 300 Configuration Manual

							INFORMAllON Table 13-11 
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COS Attribute 6 - CAU FIRST THEN PLAY GREETING, the 
~VPSystemattemptstoplacethecall.Iftheolledpersonis. 
unavailable, the caller is antomatkally transferred to z&stance. In 
this w the greeting for the maihx is only played if the caller 
presses 
q to leave a message. However, the caller is not informed 
of the messaging option unless Information Index 27 is set to YES. 
If both mailbox and port lNFORMAXION Tables are defmed as YES, 
but the intercept mailbar has its greeting ON and there is rib PA, 
the’ibshibaVPSystemwatsthecallasifitdidndhave 
hm-‘lhnsfer. There are two cases where Au+‘Ikansfer ti 
operate when the interczpt greeting is ON: 
l IftheinterceptmailkxhasaCOSwithAttribute6-CAU 
FIRST THEN PLAY GREEITNG. 
l Btheo@nallycalledmailbcxhaslNFORMATIONTableIndex 
28 - ANNOUNCE CALLS TO INTERCEPT, defined as YE-S. 
27 MSG WlTH AUTO lRAblst=ER 
Deflnitlon: Before automatically being transferred to a&stance, callers are 
offered a choice of leaving a message for the person they called. 
Usage: AnaRradelayisbuiltintoallowtimeforthecallertoenteri~to- 
leave a mesage before being transferred. If the caller does nothing, 
they are automatically transferred to as&an=. U 
Example: When a caller reaches an unavailable mailbox, the Tahiba VP 
System prompts to the caller. “(name) does not wuwec pl- wait for 
penonalassimnceorpmsstartoleaveamessagtz”.~ 
V If Mailbox Indexes 24 and/or 26 are defined as well as Index 
27, the prompts are different, 
To Conllgure: ~entbisindexissettoYESinbotbthemailboxandport 
INFORMATION Tables, and Index 26 is defined as YES, callers are 
given the option to leave a message instead-of being transferred to 
assistance. 
Considerations: ThisindsrisnotusedifMailbaxIndex26issettoNO. 
:  
						

							Usage: 
Example: 
Usage: 
13-l 2 comiglJraiw ManlJal 
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H Mailbox INFORMATION Table Indexes 
1 INTERCEPT MAILBOX ( “Attendant” - dial q or default) 
Deffnkion: When the called extension is busy, not answered, or has a greeting 
ON, callers are offered the option of reaching assistance by dialing 
a If the INFORMATION Table associated with a r&box’s COS 
has an intercept position defined in this index, the call& directed to 
this intercept. Otherwise, the intercept position for the port or 
truultthecaBcameinonisused. 
Callers requesting a&stance after calling an extension may be 
directed to someone better able to help them than a company-wide 
attendant. 
A secretary for a qxcific department could provide better a&stance 
to that department’s callers. The secretary would have more 
knowledge of the department’s activities 
To Configure: Enter the ma&ox number of the inteqept position. The Xxhiba VP 
System laoks at the USER Table to determine the extension. 
Consldetatlons: Intercept rnaihxxes must fim be entered in the USER Table before 
they may be included as an index value for an INFORMATION 
Tabk 
IF If an intercept mailbox is not defmed for a mailbox, the call 
defaults to the intercept mailbox defined for the port or trunk 
thecallcameinon. 
3 CALL BLOCKING NUMBER 
(Incoming Call Restriction - Call Blocking Optional Feature) ” 
Definition: When configured for mallboxes: 
Blocking numbers prevent certain mailboxes from being called 
through rome or all ports. If the port has a defined call blocking 
value, callers are only allowed to call maikxes with the same call 
blocking number as the port the call came in on, or mailboxes with a 
call blocking value of NONE. 
By COS, call blocking can be configured dynamically by mailbox. If 
Attribute 52 is assigned to the port COS and the port does not have 
a call blocking number but the mailbox does, callers are only allowed 
to call other mailties with the same call blocking number as the 
fim mailbox they calkd, or mai.Iboxes with a cxll blccking value of 
NONE. Refer to the 
Feature Ilexription manual - INCOMING 
CALL RESTRICTION, Call Blocking, for more information. 
If the port the call came in on has a value for blocking, the Toshiba 
VP System checks this index value for the mailbox number dialed. 
The two values are compared. The call is not extended if the value 
for the mailbox index is not the same as the port value. The caller is 
informed “Emnsion XXX doa twt &t m or hears the 
Custom-Prompt recorded for blocked extensions. Refer to the 
CUSTOM PROMPT chapter in this manual. 
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:,. 
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							INFORMATION Tabie 13-13 
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Examples: l In a multi-tenant environment, block all calls except those to 
the axrect tenant. 
l Prohibit InWAlS callers from reaching all but certain 
extensions 
l Blockcalktohospitalroomsatnight. 
To ConfIgure: For calls to be accepted, enter the same value in this index &-the 
value in the POKI’ index . Enter a different value from the value in 
the POHT index for mlls to be blocked. 
For l$nmk Call Blocking, enter a value for the mailmx. Be sure 
the value for the ports is NONE (entered as 
q ). - 
Considerations: If this index value in the hfi INFORMATION Table is undefined 
(NONE), no blocking is done and the port places the call, even if 
the mailbox has a value defiied for blocking. 
ID For more information, refer to the 
Feature Description manual 
- INCOMING GAIL RE!XRICTION, Call Blocking. 
4 MAXIMUM DIGITS FOR MENU 
5 PREFDt DIGITS FOR MENU 
(Single Digit Menus) 
Definition: 
Usage: 
Example: 
To Configure: 
Considerations: 
These two indices allow the caller to dial a single digit (l-g) that 
translates to a mailbox or extension. This also aIl&vs for duplication 
of first digits and menu numbers, and non-matching menu and 
extension numbers. 
Index 4 - defmes the number of choices the tier can dial. 
Index 5 - defines the digit string inserted before the single-digit to 
form the mailbox number for the menu items. 
Callers may be. prompted to dial a specific number for the area they 
wish to reach; 
“Dial one for produo information, dial two to place an 
order, dial three for cusiomer service, or stay on the line for operator 
assistance.” 
Index 4 - If the caller can dial 
q for service, q for sales, or q for 
information, enter the value 3. The range is 0 - 8. 
Index 5 - If the caller dials q and the actual maibox is 351, enter 
35 for this vaIue. Enter up to 7 digits. 
Be sure to create the mailboxes referred to in Indexes 4 and 5 in the 
USER 
Table. Refer to the Fenture Description manual - SINGLE 
DIGIT MENUS, for more information.  
						

							13-14 Config~~ration Manual 
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6 PRE EXTENSION DIGITS 
Definition: WhenacallerdialsamaiIboxthat~thisvaluedefmedthedigits 
are inserted before the mailbx is called -. 
Usage: This is primarily used for placing offsite (to another PBX) or TIB 
line calls The T%hiba VP System makes the connection and can do 
a blind transfer. 
Example: If an access number is require it is inserted prior tdsending the 
digits entered in the USER lhble. 
To Configure: Enter up to 12 digits, may include O-9, 
l , #, D for delay, and E for 
expectdialtone. 
._ 
Considerations: For calls out over TIE lines, assign Attribute Xl - STATION I8 ON 
ANOTHEB PBX, WAD’ LONGER BEFORE LOOKING AT TONES 
_‘.. 
7 RINGS BEFORE NO ANSWER 
Definitron: 
Usage: 
Examples: 
To Configure: Enter number of times to ring the extension before reconnecting to 
the caller. The range is 3 - 20. 
ConsJderaUons: Index is ignored if the port COS containsAttribute 15 or 34.  Number of times to ring an extension before the Toshba VP System 
returns and informs the caller the extension did not answer. The 
minimllmis3rings 
If the extension does not answer, the Toshiba VP System returns to 
thecallerancipromptszm~~XXXdoes&r~ ,P&xse~ 
arwthererkmionmunba,~ardial fO7ar.simc~“-tiowthe 
Toshiba VP System responds after the prompt is dependent upon 
the COS assigned to the ma&ox. 
l Service center ma&nzs can be configured to ring a different 
number of times than other mailboxes. 
. . 
l During the day, phones may ring 5 times, but at night or on 
weekends, 3 times gij## 
: ’ 
The minimum number of rings is 3. The default value is 4. 
8 MESSAGE WAITING RINGS 
Defnltlon: The number of rings the Toshiba VP System counts before it treats a 
Message Waiting call as ring-no-answer. 
Usage: Enables the tuning to be adjusted to accommodate the application. 
Example: Phones located in a large area GUI be configured to ring more times 
than phones on employees desks 
To Contlgure: Therangeis3-20. 
Considerations: Consider the frequency of Message Waiting calls when determining 
the value of this indat 
TcshlbaVP~em -5.3 May.lQ31  
						

							INFORMATlON Tat& 13-15 
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When confIgured with Atlribute 47: 
DefinMon: Number of times the phone rings and the Message Waiting prompt 
is spoken, simultaneously. 
The initial delay before the prompt is 
spoken is 2 seconds, The . . 
approximate time it takes for the prompt to speak is 7 seconds, 
depending upon what is spoken. The prompt is “There me x messages 
fix (name or ertension rurmber) ” followed by %a&. ” or .!Hease enta 
your sezwity code. m The appraximate time it takes for one phone 
ring is 4 seconds, depend@ upon the phone system. * 
Consfderatlons: As the phone is ringing, the prompt is playing. This means a person 
hears the prompt wherever it is playing when they answer a 
notification calL After the security code is entered, the-number of 
mesagesinthemailbaxisstated FemweLkwiprionmanual- 
CUSTOMIZATlON, Message Waiting Notifiition.. 
9 TIMES TO RETRY ON BUSY 
(Often uSed in conjunction with FIFO Queuing, Index 21.) 
Definition: Number of times the system tries to mnnect to an extension 
associated with this ma&x when the line is busy. 
Usage: Continue trying a busy extension or hunt group several times in case 
the line becomes free. Usually done for often+usy extensions with 
short hold times or hunt groups with several agents. 
Determines the amount of time a caller waits before the Toshiba VP 
System returns, gives the status, and plays the greeting. Refer to 
the Femure Dedption manual - FIFO QUEUING,.,for information. 
Upon receiving a busy tone, the l’bshiba VP System makes 
successive calls to the busy extension until the number of retry times 
is reached, the extension answers, or ringback is encountered. Upon 
reaching the configured number of retries, the 
Toshiba VP System 
returns to the caller and informs the extension is busy. 
Example: Retry an Order Entry department 
or distribution group if all lines 
are busy. This offers more chance of reaching a live person before 
taking a message. 
To Configure: The default value is “0” (do not retry). Enter any number between 
1 and 20 (maximum value). 
Conslderatlons: 
The time it takes to retry depends upon the phone system. 
10 USE ALTERNATE TRANSFER CODES 
Definition: The Alternate Transfer Codes are used 
when transferring callers to 
mailboxes requiring different transfer codes than normally used. 
Usage: Used when transferring a call to an extension over the network, 
across TIE lines or to some attendant positions. 
Examples: l The attendant console may require different transfer codes than 
regular extensions.  
						

							l When the called extension is on a different PBX connected via 
TIE lines and different codes are needed to transfer or . 
reconnect on busy or ring no answer. 
To Configure: 
WiththisvaluesettoYES,the~~VPSystemusesthecodes 
defined in the SYSTEM 
PD Table. 
ConslderatJonsz USed with Index 6. ‘.. 
.‘- 
11 DIVERT MESSAGES TO MAILBOX 
Definition: Thisindexisusedwithtwofeatures 
Usage: 
Example: 
To Configure: 
Considerations: 
l scripted Prompting. Response messages resulting from 
Scripted Prompt queries are sent to this ~ 
: 
l Sequential Creethg. Message recorded by callers to a 
Sequential Greeting ma&ox are sent to this ma&ox. 
The responses to Scripted Prompts are c~mbmed and sent as one 
message to the mailtwx defined by this index. This feature makes it 
easiertotransðeresponses. ,/- 
c’ 
For Sequential Greetings, only one message per call rather than 
combined messages are sent. fifi$ig& 
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As the caller answers each query of a Scripted Prompt, they are 
combined and sent to the Divert Mailbox as 
one message. j 
For Sequential Greetings, the message is not stored in the n&box 
containing the greetings; it is sent to the divert ma&ox. 
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The Toshiba VP System automatically combines each query as part 
of the Scripted Prompting feature. Enter the Divert Mailbox 
number. 
: 
i 
If more than 32 messages may be left in this mailbox, configure it as I 
i 
an Extended Mailbox. 
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The Divert Mailbox can be configured with COS Attribute 44 to play 
all messages without having to enter the LISTJZN command after 
each. 
Refer to the Feature Description manual - SCRIPTED PROMPTING, 
and CUSTOMIZATION, Sequential 
Greetings. 
12 MESSAGE WAITING NOTIFICATION 
Definttlon: This index determines whether Message Waiting Notification 
(MWN) is ON or OFF for particular mailboxes. 
Usage: 
Used to turn MWN ON or OFF at certain times, such as after hours 
and weekends, and for specific mailboxes, without affecting others. 
Example: Use an INFORMATION Table with this index defied as YES during 
business hours and NO after business hours for most mailboxes. Use , -  
						

							INFORMATION Tebb 13-17 
an lNFORMATION Table with this index defined as YES for all 
hours for mailboxfzs configured to use pagers. 
To Configure: Confiie according to applicatior~. If this value is set to NO, MWN 
cannot he turned ON by using OFTION 16 while logged on to the 
ConsJderMons: T3.k index vabe is used to activate and deactivate y- on a 
per-mailhoxhasis. 
lf this index is set to NO, MWN is deactivated, even if ON-in the 
mailixx IfitissettoYES,itcanbedeactivatedinthemaibox. 
~ualMWNmustbeONforamailbaxtoreceivemessage 
aotikation. Use mailb~ feature OPTIONS - enter 
q m menu 
selectjon~ 
l For on-site notification, an extension must be entered in the 
USER Table. 
l For off-site or pager notification, a telephone number must be 
defined by using the OPTIONS feature, menu selection a. 
Other INFORMAnON Table indices must also be confiied. Refer 
to the fixawe Dtxriph manual - CUSTOMlzATION, 
Message - 
Waiting Notification. 
13 AUTO GREEllNG ACTIVATION 
Definition: EfthisindexvalueissettoYES,thepersonalgreetinginamailbox 
is automatically activated, even if it is turned Om in the mailbox. 
Usage: This index automatically activates and deactivates the Personal 
Greeting by time of day and day of week. 
Examples: . 
. Automatic activation of after-hours greetings on intercept 
position mailboxes, hunt groups, etc. 
Activate greetings at predetermined time to keep calls from 
disturbing patient rooms in hospitals, student rooms in 
dormitories, etc. at specified times. 
To Cofigure: Set the value to YE-S for the hours the greeting is to be activated. 
Set the value to NO for the hours it should be OFF. 
Considerations: If the greeting is ON in the mailbox, the Automatic Abation 
feature does not turn the greeting OFF. 
14 OFFSITE AlTEMPT TIMES” 
DefHtJon: Number of times per day offsite notification should be attempted. 
To Configure: Enter value between 1 and 255 to actimte offsite (or pager) 
notification. 
3. Rcfcr 10 the FCCSUTK Derhpim manual - CUsToMIzA77ON. Mcsagc %iting Noti~tion xctiou.  
						

							Consideratlorkx If B is entered, only internal mesqe notiftcation is given offsite 
notification is not optionaL 
15 OFFSITE SPEAK TIMES’ 
Deftnltion: 
Number of times per call the notification prompt is spoken. 
Usage: 
Example: 
Determines the duration of each attempt. 
Ifnotificationistoabeeper,3or4timesmaybe~ent.IF 
notification is to a home phone where more time is needed to reach 
the phone, a longer period is desirable. 
To Configure: Therangeisl-8 
Considerations: The prompt is speaking as the phone is ringing. When the call is 
.: 
answered, you hear what the prompt is speaking at the moment you 
answer. - :-. 
16 OFFSITE SPEAK DELAY3 
Definition: 
Usage: 
Example: 
To Conflgure: 
Considerations: 
Number of seconds the Toshiba VP System delays before starting to 
speak the prompt. 
Gives time for the call to be set up through the CO prior to the 
prompt speaking. 
Ifthespeaktimesissetto3or4andittakesawhileforthephone 
to ring and the person to answer, the prompt may stop speaking 
before the call is answered. 
Rangeisl-32seconds. 
. . 
This gives time for the PBX to set-up the call before the prompt 
speaks. The amount of time should be adjusted for each particular 
PBX 
17 OFFSITE PREFIX DIGITS 
Deflnltlon: 
The digits to dial before dialing the mailbox-defined 
OFFSX-IWPAGER digits. 
Usage: Dials PBX outgoing aa%ss code or particuIar trunk access code. 
Example: Whatever digits are req.&d to place an outgoing call are 
configured here. For example, 9E (expect dial tone). 
To Configure: The range is 1 - 12 digits, may irxlude O-9, +, #, D for delay and E 
for expect dial-tone. 
Considerations: all resb-ktio-- 
18 NEXT MAILBOX 
Definition: Automatically transfers a call to this mailbox or extension 
after 
playing a greeting. 
3. R&r to the fiom~ Llemiprion manual - CUSTOMIZATION. Message UFaiting Notification section.. 
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							INFORMAllON Takb 13-19 
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Usage: The use of this index mt-ies depending upon application and 
associated cos. 
Examples: l A mainmmagivcsa~~~ofseveralnumberstocallfor 
information. After the caller selects one of these items and 
hears the infornAon given, the call can automatically r$urn to 
themainmenuagain. 
l After lkkning to product information, the caller may be 
direued to a sales 
agent for ordering. +‘- 
l After scripti prompts, the caller is automatically sent to’ the 
Nexth3aibazIfaNextMailboxisnotdefined,thecallerheaxs 
the Company Greeting. 
To Configure: EnterthemaikxnumbexoftheNextMailboxinthe 
INFORMKlTON Table of the ma&ox callers are sent from. 
Co~der&jo~: This feature does not operate if the greeting is OFF in the first 
maiboq unless using the Next Mailbox for an Alternate Greeting. 
Refer to the F- Descripzion manual - CUSTOMIZATION, Next 
MaiIbox, for more information. 
16 OFFSm DIAL SYSTEM PARAME’IER DIGITS’ 
DetInlUon: 
Indicates whether pager auxs digits are necessary. 
Usage: Enables more digits to be used and adjustments made for timing 
considerations 
Exknple: lf access codes are needed to activate a pager after the telephone 
numberisdialed. .I 
To Configure: Answer YES or NO to determine if the value in Index 102 of the 
SYSTEM P9WAMEIER Table are to be dialed before dialing the 
digits in Index 17 of the INFORMATION Table. 
Considerations: Set-up time to activate the pager. 
20 OFFSITE END WITH POUND;’ 
Definition: 
If this index is defined YES, a q is dialed after all the offsite 
message waiting digits are dialed. 
Usage: lf necessary, sends a q to the pager company to indicate the digit 
string is complete. 
Example: If the pager company requires a q to be entered to indicate the end 
of the digit string for digital pagers. 
To Configure: Enter YES or NO. 
Considerations: Amount of time required before sending the pound sign 
3. R&r to the Fearurp fi&bm~ manual - CUSTOMIZATlON, Mcnage ‘%ting Notifmtion section..  
						

							13-m corlfigurat.bl MafJud-21 FIFO QUEUE MESSAGE MAILBOX
(RF0 Call Queuing Optional Feame )
DefWtJon:
usage:
Example:
To Configure:
Considerations:
Enables callers to hear a mailbox greeting instead of silence while
waiting in queue.
Record music or a message for callers to listen to while waiting to be
connected to the extension.
.‘-
Without a queue mailbox, the caller hears silence while waiting. This
mailbat provides a vzty of “entertaining- or supplying further
illfORMtiOlL
Enter the number of the maibx containing the greeting.
While this greeting is playing the X&i& VP System checks eveq
second to determine if the caller has moved up to the first position.
If the caller is 
first, the lbshiba VP System interrupts the greeting
and 
proxeds to call the extension. If the caller is not first, the
Toshiba VP 
system plays the greeting to the end. After the greeting
has finished, the 
Toshiba VP System check to determine if the wait
time 
Iimit has eIapsed (defined in Index 9). If not, the Ibshiba VP
System plays silence for the remaining wait time. If no Queue
Mailbox is defined, the prompt says, 
Wzank you, @ease hoZd &ring
the 
silens~ n
22 MAXIMUM MESSAGE LENGTH
DeflnNon:
Usage:
Examples:
To Conflgure:Configure the length of messages from 1 to 180 minutes.
Considerations:This index only affects the length of a greeting or any type of
message when being recorded from within a mailbox. It does not
affect the length of a message sent from another mailbox orreceived from a caller.
Gives the ability to define the length of messages and greetings
recorded from specific mailboxes. The length 
caxk%e set as required
for the mailbox application without affecting the 
recording length of
other mailboxes. The
maximum recording length for a 
mailbax isdefied in System Parameter 32
Applications may be required to provide long greetings for
employees or callers, or to shorten the recording time for uxtainmailboxes
Record conference calls and make them available to 
specified
employees or callers.lTotal disk storage of the q-stem 
is a limiting factor.
lIf this field is not defined, System Parameter 32 is the default
maximum message length.
Tashlba VP Sywm-m-5.3 buy. lee1