Panasonic Kx Tva50 Programming Manual

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Class of Service (COS)
Each mailbox is assigned a Class of Service (COS) that determines the set of services that are 
available to its subscriber. There are 64 classes. Mailboxes can be assigned to their own or to the 
same COS as needed.
Company Greeting
A maximum of 32 Company Greetings can be recorded to greet callers. One (or System Greeting or 
none) can be selected for each Day, Night, Lunch, Break, and Holiday service based on a port and 
trunk (CO line).
Company Name
This is played by the VPS to the intended receiver of an External Delivery Message when he or she 
is unable to enter correctly the password (if a password is required to listen to the message). This 
helps him or her to realize where the call came from and contact the message sender if necessary.
Covering Extension
Allows subscribers to set another extension as the destination for their calls. Callers can be directed 
to the covering extension either by the Incomplete Call Handling feature, or by pressing the specified 
dialing key while listening to a subscribers personal greeting message or while leaving a message.
Custom Service Builder
Allows the System Administrator to create Custom Services visually, using KX-TVA Maintenance 
Console. Each Custom Service and its functions can be edited and arranged using a familiar drag-
and-drop interface.
Custom Service
Allows the System Administrator to customize how calls are handled when they are received by the 
VPS. A common use of Custom Services is to allow callers to perform specific functions by pressing 
dial buttons on their telephones while listening to voice guidance (Custom Service Menus). Custom 
Services allow callers to connect themselves to an extension, mailbox, Mailbox Group, operator, fax 
machine, etc., without the assistance of an operator. The System Administrator can create a 
maximum of 100 Custom Services.
Default Mailbox Template
Is used as a template when the System Administrator creates consecutive mailboxes. It enables the 
System Administrator to apply basic settings (Mailbox Parameters, Message Waiting Notification, 
External Message Delivery, Auto Forwarding) to multiple mailboxes simultaneously.
Default Setting
A parameter defined for the VPS at the factory which can be changed through system programming 
by the System Administrator or the System Manager. 
						

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Delayed Ringing
There are 2 kinds of delayed ringing applications. 
(1)The VPS is used as the no-answer destination for the Intercept Routing feature of your PBX. 
(2) DIL 1:N (trunk [CO line] to several extensions) terminates on telephones and VPS ports. To give 
the telephone users a chance to answer calls, the VPS lines should be programmed for delayed 
ringing. Otherwise, the VPS will answer the calls immediately.
Delete Message Confirmation
The VPS requests confirmation from the subscriber before erasing a message left in his or her 
mailbox.
Delivery Time
The time specified by the subscriber for the VPS to deliver a prerecorded message. Subscribers can 
specify the delivery time when leaving messages for other subscribers or when sending a message 
via External Message Delivery.
DID Call Routing
Available with DPT Integration only. The VPS automatically sends calls from preprogrammed DID 
numbers to a specified extension, mailbox (including Mailbox Group) or Custom Service.
DPT Integration
Digital integration between the VPS and certain Panasonic PBXs. Requires upgraded software in the 
PBX. When the VPS and PBX use DPT Integration, voices and data are sent digitally. Depending on 
the model and/or the software version of the connected PBX, you may not be able to utilize certain 
features available only with DPT Integration. For more information, consult your dealer.
DTMF
Dual Tone Multi Frequency. Commonly referred to as touchtone.
E-mail Integration
Allows subscribers and the Message Manager to receive notification by e-mail when they receive new 
messages. Subscribers can also have the voice message attached to the e-mail notification if the 
System Administrator has enabled this feature for their mailboxes.
External Delivery Message
A message recorded by a subscriber and then delivered to outside parties and/or extensions. The 
VPS dials the outside telephone number or extension number and plays the message for the 
recipient. The message can be delivered immediately or at a specified time.
External Message Delivery List
A preprogrammed list of outside parties and extensions that can be used to deliver an External 
Delivery Message to several recipients in one operation. Each subscriber can create 2 External 
Message Delivery Lists. Each list can have 8 destinations. 
						

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External Message Delivery Retry
Determines how many times the VPS will attempt to deliver an External Delivery Message when the 
called line (recipient) is busy or does not answer.
Fast Forward
Allows a subscriber to fast forward through a message in 4 second intervals. 
Follow-On ID
(see Called Party ID)
General Delivery Mailbox
A special mailbox that is maintained by the Message Manager. If a caller does not have a DTMF-
compatible telephone, the caller cannot dial numbers in order to connect himself or herself to an 
extension or mailbox. Callers who do not dial any numbers can be directed to the General Delivery 
Mailbox. 
Periodically (daily is best), the Message Manager should transfer messages in the General Delivery 
Mailbox to the appropriate subscriber mailboxes.
Hash Sign
The [#] key on the telephone keypad. Also known as the pound sign.
Immediate Reply
Allows the message recipient to reply to a message without specifying the extension number or the 
mailbox number of the sender.
Inband Integration
When the VPS and PBX use Inband Integration, voices are sent using analogue technology, and data 
is sent using analogue DTMF tones. The PBX informs the VPS of the status of extensions by sending 
DTMF tones and Call Progress tones to the VPS. Many features, such as Intercom Paging, Live Call 
Screening (LCS), etc., are not available with Inband Integration.
Incomplete Call Handling Service
Calls are considered incomplete when is the called extension does not answer, is busy, or has set 
Call Blocking.
Incomplete Call Handling can handle calls in 7 different ways. Each subscriber can specify the options 
available to callers when their calls are incomplete.
(1) leave a message in the subscribers mailbox
(2) transfer to the subscribers Covering Extension
(3) Intercom Paging (notify the subscriber by paging the subscriber)
(4) Beeper Access (notify the subscriber by paging the subscribers beeper)
(5) transfer to Custom Service
(6) transfer to operator
(7) return the caller to the top menu, allowing the caller to call another extension 
						

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Intercept Routing—No Answer
A PBX feature that transfers an unanswered call to another extension or to the VPS.
Intercom Paging
Available with APT/DPT Integration only. If a subscriber has set Intercom Paging, the VPS will page 
the subscriber and announce that he or she is receiving a call. The VPS can announce prerecorded 
caller names using the Caller Name Announcement feature, or prompt the caller to record his or her 
name and announce the recorded name. Pages can be heard through PT speakers or through 
external speakers connected to the PBX.
Interview Service
Allows the VPS to interview a caller by playing a series of prerecorded questions and recording the 
callers responses. Subscribers are able to record questions directly into their interview mailboxes. 
After a caller records his or her answers, the Message Waiting Lamp turns on at the subscribers 
telephone. This feature is very useful for claims departments, order desks, job applications, etc.
Keypad
The dial keys ([0]–[9], [ ], [#]) on a telephone.
LCD
Liquid crystal display
Live Call Screening (LCS)
Available with APT/DPT Integration only. Allows the subscriber to use his or her PT to monitor 
incoming calls as messages are being recorded. The subscriber has the option of answering calls 
while monitoring or allowing the message to be recorded without interruption.
Logical Extension (All Calls Transfer to Mailbox)
An extension that always receives calls directly into its mailbox. This feature is used by subscribers 
who are often unavailable or who do not have a telephone. 
Mailbox Capacity (recording time)
The total length of time for all messages that can be recorded in a subscribers mailbox. The System 
Administrator or System Manager can set each subscribers maximum mailbox capacity. Each 
subscribers mailbox capacity is determined by COS. 
Mailbox Capacity Warning
Allows the VPS to alert subscribers when recording time for their mailboxes are running low. The 
warning announcement will be heard at the beginning of Subscribers Service.  
						

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Mailbox Group
A preprogrammed list of subscriber mailboxes that can be used (by any subscriber) to deliver a 
message to several recipients in one operation. Up to 20 Mailbox Groups can be created.
Mailbox Number
Normally the same number as the corresponding subscribers extension number.
Message Envelope Setting
Specifies when message envelopes (message date and time, name of the person who recorded or 
transferred the message, telephone number of the caller) are announced. Envelopes can be played 
back before or after messages automatically, or only when the subscriber presses [2] [3] during or 
after message playback.
Message Manager
The person who takes care of message-related maintenance, such as General Delivery Mailbox 
maintenance, and recording and deleting messages (System Prompts, Company Greetings, Custom 
Service Menus, System Caller Names, etc.). The Message Managers mailbox number is 998 by 
default, but can be changed.
Message Recovery
Allows a subscriber to change the status of a message from deleted to old, preventing the 
message from being permanently deleted. 
Message Retention Time
Determines the number of days before a message is automatically deleted.
New Message Retention Time: Determines when new (unplayed) messages are deleted. 
Saved Message Retention Time: Determines when old (played) messages are deleted.
Message Retrieval Order
When a subscriber has several messages in his or her mailbox, determines whether messages are 
played back from newest to oldest (Last In First Out [LIFO] or from oldest to newest First In First Out 
[FIFO]).
Message Transfer
Allows a subscriber to reroute a message to another mailbox and add his or her comments to the 
message if necessary. Receipt messages and messages originally marked as private cannot be 
transferred.
Message Waiting Lamp
The lamp on a PT that lights when there are messages in the extension users mailbox. 
						

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Message Waiting Notification
Notifies subscribers and the Message Manager when they have received messages, by lighting the 
Message Waiting Lamp on their PTs, by calling a preprogrammed telephone number, or by paging a 
beeper.
Multilingual Selection Menu
Allows callers to select the language they would like to hear for voice guidance (system prompts). 3 
languages can be selected for the Multilingual Selection Menu of the KX-TVA50; 5 languages for the 
KX-TVA200.
Non-Subscriber
A caller to the VPS who does not own a mailbox.
Notification Method
(see Message Waiting Notification) 
On Hold Announcement Menu
Allows callers in a queue to listen to the prerecorded announcement or music while they are on hold.
One-touch Two-way Transfer (One-touch TWT)
Available with KX-TDA series and KX-TAW series PBXs using DPT Integration only. Allows a 
subscriber to record his or her telephone conversations into another subscribers mailbox with a one-
touch operation.
Operator
3 different extensions can be assigned as operators for each time mode. Callers can be directed to 
an operator when they dial [0], when they have rotary or pulse telephones (and thus cannot dial while 
listening to VPS prompts), or when certain VPS features are programmed to direct callers to an 
operator. 
Owners Name
Each mailbox has an owners name (subscriber name), and there are 2 ways that these names are 
stored in the VPS. 
First, subscribers can record their own names; the VPS can announces this recorded name during 
transfers, Intercom Paging, and when callers use the Dialing by Name feature. 
Second, the System Administrator can assign a text name for each subscriber. This allows callers to 
dial subscribers extensions by name (Dialing by Name) rather than by number. For example, a caller 
can dial S-M-I-T (Smith) rather than Smiths mailbox number, which can be hard to remember. 
Password
A combination of numbers that protects a subscribers mailbox from unauthorized access. If forgotten, 
the System Administrator or the System Manager can clear it so that the subscriber can select a new 
password.  
						

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Personal Custom Service
Similar to a Custom Service, allows callers to perform specific functions by pressing dial buttons on 
their telephones while listening to the subscribers Personal Greeting Message. A subscribers 
Personal Custom Service can allow callers to connect themselves to another extension, mailbox, 
outside telephone (such as the subscribers mobile phone), etc., without the assistance of an 
operator. Each subscriber can create his or her own Personal Custom Service.
Personal Greetings
Subscribers can record 3 greeting messages that greet callers who are directed to their mailboxes. 
The Personal Greeting heard by callers depends on the status of the subscriber or VPS. 
No Answer Greeting: Heard by callers when the subscriber does not answer. 
Busy Signal Greeting: Heard by callers when the subscriber is busy. 
After Hours Greeting: Heard by callers when the VPS is in night mode.
Personal Greeting for Caller ID
Available with APT/DPT Integration only. A subscriber can record a maximum of 4 Personal Greeting 
messages that are played for callers whose telephone numbers (Caller ID numbers) have been 
assigned to a Personal Greeting for Caller ID. A maximum of 8 Caller ID numbers can be assigned to 
each greeting.
Personal Group Distribution List
A preprogrammed list of subscriber mailboxes that can be used (by the subscriber who created the 
list) to deliver a message to several recipients in one operation. Each subscriber can create 4 
Personal Group Distribution Lists. Each list can have 40 members.
Personal Programming
Also known as Station Programming. PBX programming that is performed by an extension user to 
customize his or her extensions settings. In order to user certain VPS features, such as Live Call 
Screening (LCS), personal programming may be required.
PIN Call Routing
Allows preferred callers to be directed to a specific extension, mailbox, or Custom Service when they 
enter their assigned PIN.
Playback Volume/Speed Control
Allows subscribers to control playback volume and speed while listening to messages.
Por t
The point of connection between the PBX and the VPS.
Pound Sign
The [#] key on the telephone keypad. Also known as the hash sign. 
						

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Private Message
A message designated by the sender as private. Private messages cannot be forwarded by the 
recipient. 
Remote Call Forwarding Set
Available with DPT Integration only. Allows subscribers and the Message Manager to program their 
extensions from a remote location to forward various types of calls (all calls, no answer, busy, etc.) to 
a desired extension, or to an outside telephone (Remote Call Forward to CO).
Remote Call Forward to CO
Available with DPT Integration only. Allows subscribers and the Message Manager to program their 
extensions from a remote location to forward their calls to an outside telephone, if authorized.
Rewind
Allows a subscriber to replay the last 4 seconds of a message.
Rotary Telephone
A telephone that is not capable of emitting DTMF (touchtone) signals. Callers using rotary telephones 
will be automatically forwarded to an operator or the General Delivery Mailbox because they cannot 
dial numbers as directed by the VPS prompts.
Service Group
A group of settings which determine how incoming calls are handled by the VPS. One service group 
is assigned to each VPS port or PBX trunk (CO line) or PBX trunk group.
Service Mode
Determines if incoming calls are handled by the VPS according to settings made for day mode, night 
mode, lunch mode, or break mode. The current mode can be changed automatically (either by the 
VPS or by the time mode settings of the PBX) or can be changed manually by the System 
Administrator and System Manager. Each Service Group is assigned a Service Mode.
Subscriber
A person who has an assigned mailbox.
Subscriber Tutorial
Guides subscribers through the mailbox configuration process the first time they access their 
mailboxes. The subscribers password, owners name, and No Answer Greeting can be configured 
using the Subscriber Tutorial. 
						

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System Administration
Includes system programming, diagnosis, system prompt administration, etc. They are performed by 
the System Administrator, using a PC running the KX-TVA Maintenance Console software. System 
Administration can be performed locally (on-site) by connecting to the VPS via USB or LAN, or 
remotely (off-site) by connecting to the VPS via the optional modem card.
System Administrator
Is the person responsible for programming the most essential VPS settings. Unlike the Message 
Manager and the System Manager, who use a telephone to perform their duties, the System 
Administrator uses a PC running the KX-TVA Maintenance Console software to program the VPS. 
The System Administrators handbook is the Programming Manual. Only one programming session 
is possible at a time.
System External Message Delivery Duration Time
Specifies the maximum telephone connection time allowed for External Message Delivery. Prevents 
excessive telephone charges.
System Manager
The person who can perform a subset of the items that can be programmed by the System 
Administrator. The System Manager, using a telephone connected to the VPS, can create/ delete 
mailboxes, clear subscriber passwords when they are forgotten, set Class of Service parameters, set 
the System Clock, etc. The System Managers mailbox number is 999 by default, but can be changed.
System Prompt
Recorded voice guidance messages that help subscribers and callers use VPS features. Over 1000 
prompts are prerecorded in the VPS. 
The System Administrator and Message Manager can rerecord prompts as necessary.
The System Administrator and the Message Manager can turn system prompts on and off as needed. 
Each system prompt has a unique number.
System Report
The System Administrator or the System Manager can generate various System Reports to monitor 
the status of the VPS.
System Security
By default, the System Manager and Message Manager cannot access the VPS from their 
telephones until the System Administrator sets their passwords and allows them to access the VPS 
via their telephones. The System Manager and Message Manager must always enter their passwords 
in order to access the VPS.
The System Administrator can also choose to set a default password for subscribers mailboxes. If 
this setting is enabled, a default password is automatically assigned when mailboxes are created. 
						

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Temporary Personal Greeting
A special greeting that, if recorded by a subscriber, is heard by callers instead of the subscribers other 
Personal Greetings. Often used to inform callers of a temporary absence. A common example might 
be, This is (name). Im out of the office this week….
Time Synchronization
Available with DPT Integration only. When the date and time is set for the PBX or when DPT 
Integration is established, date and time data is sent from the PBX to the VPS.
Timed Reminder Setting
Available with DPT Integration only. Allows a subscriber to set a Timed Reminder by following system 
prompts provided by the VPS. Timed Reminder is a PBX feature that is similar to an alarm clock; the 
telephone will ring at the set time (once or daily) as set by the subscriber or Message Manager.
Toll Saver
Allows a subscriber to check his or her mailbox for new messages by calling the VPS from a 
preprogrammed Caller ID number, by dialing a preprogrammed DID number, or by dialing a telephone 
number that connects the call to a preprogrammed trunk (CO line) of the PBX. Toll Saver is a cost-
saving feature that lets the subscriber know if he or she has new messages by the number of rings 
heard before the VPS answers the outside call from the subscriber. If the VPS does not answer the 
call within a preprogrammed time period, the subscriber can disconnect the call and thus avoid 
telephone charges.
Two-way Record
Available with APT/DPT Integration only. Allows a subscriber to record his or her telephone 
conversations into his or her mailbox.
Two-way Transfer
Available with APT/DPT Integration only. Allows a subscriber to record his or her telephone 
conversations into another subscribers mailbox. The subscriber must specify the desired extension 
number when using this feature.
Unlimited Message Length
Allows a subscriber to record telephone conversations of an unlimited length of time when using Two-
way Record and Two-way Transfer. The maximum recording time for other messages will be 
automatically set to 60 minutes.
Urgent Message
A message designated by the sender as urgent. Urgent messages are played back before other 
messages when the recipient listen to his or her messages.