Panasonic Kx Tva50 Programming Manual

							2.3 Port/Trunk Service
Programming Manual 91
2.3 Port/Trunk Service
When a call is received from an outside party, the following call services can determine how the call 
is handled:
– Automatic Log-in (Toll Saver)
– Holiday Service
– Caller ID Call Routing
– DID Call Routing
–Trunk Service
–Port Service
The service with the highest priority will handle the call. The order of priority is:
Automatic Log-in (Toll Saver) > Holiday Service > Caller ID Call Routing > DID Call Routing > Trunk 
Service > Port Service. 
						

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2.3.1 Service Group
A Service Group Is a group of parameters that determine how incoming calls will be handled by the 
VPS. 48 different Service Groups can be configured; one Service Group can be assigned to each 
VPS port and PBX trunk (CO line), and each Service Group can be applied to more than one trunk 
(CO line) group or port as needed.
Follow the steps below to configure each Service Group:
[Parameters Edit]
1.Select the desired Service Group Number (1–48) in Service Groups table.
2.Edit each parameter in Group Parameters table.
[Assignment of Service Group]
1.Select a Service Group Number (1–48) in Assign Group To.
To assign to a single port or a range of ports
1.Click Por t.
2.Check Single Port or Range of Ports.
3.Specify the desired port number or a range of port numbers (From:/To:).
To assign to a single trunk (CO line) or a range of trunks (CO lines)
1.Click Tr u n k.
2.Check Single Trunk or Range of Trunks.
3.Specify the desired trunk number or a range of trunk numbers (From:/To:).
2.Click Assign.
[Default Port/Trunk assignment]
Port 1-24 (KX-TVA200), 1-6 (KX-TVA50): Service Group No. 1
Trunk 1-64: None 
						

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Service Mode
Assigns one of 6 Service Modes to the Service Group.
Note
 Once the Service Mode has been changed, it is retained unless the System Manager or 
System Administrator changes it again, even after the power is turned off.
 PBX Control Mode is only available when the VPS is connected to a Panasonic KX-T series 
PBX using APT/DPT Integration. If PBX Control Mode is selected but cannot be used, the 
VPS will operate in Automatic Mode.
 In Automatic Mode, services have this order of priority:
Automatic Log-in (Toll Saver) > Holiday Service > Caller ID Call Routing > DID Call Routing 
> Trunk Service > Port Service
 In Manual Modes (Day, Night, Lunch, or Break), services have this order of priority:
Automatic Log-in (Toll Saver) > Caller ID Call Routing > DID Call Routing > Trunk Service > 
Po r t  S e r v i c e
(Holiday Service is disregarded.)
Default
Automatic
Va l u e  R a n g e
Automatic: The current Call Service used by the Service Group is determined by the settings made 
for the current time mode (day, night, lunch, break).
Manual Day: The Call Service programmed for day mode is used, regardless of the current time 
mode.
Manual Night: The Call Service programmed for night mode is used, regardless of the current time 
mode.
Manual Lunch: The Call Service programmed for lunch mode is used, regardless of the current time 
mode.
Manual Break: The Call Service programmed for break mode is used, regardless of the current time 
mode.
PBX Control: The current Call Service used by the Service Group is determined by the settings 
made for the current time mode (day, night, lunch, break). The VPS will change time modes according 
to when the PBX changes time modes (APT/DPT Integration only).
Feature Manual References
2.4.6 Service Mode
Call Service
Call Service For Day, Night, Lunch, and Break
A call service is a group of parameters that determine how calls are handled throughout the day. Each 
Service Group (therefore each port and trunk [CO line]) can have a different call service for each time 
mode (day, night, lunch, break). One of 4 incoming call services (Voice Mail, Automated Attendant, 
Interview, or Custom Service) can be assigned to each call service. 
						

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Company Greeting No.
Specifies the company greeting to be heard by callers. The System Greeting is Good Morning/
Afternoon/Evening. Welcome to the Voice Processing System. Each call service can have its own 
setting.
Default
None
Va l u e  R a n g e
None, 1–32, System
Feature Manual References
2.2.13 Company Greeting
Incoming Call Service
Specifies the incoming call service used to handle calls.
Note
 When you select Interview Service, an Interview Mailbox number should also be specified.
 When you select Custom Service, a Custom Service number should also be specified.
 The System Manager can change the Incoming Call Service after logging in to his or her 
mailbox (see 6.6 Changing the Company Greeting and Incoming Call Service Setting in 
Subscribers Manual).
Default
Auto. Atten.
Va l u e  R a n g e
Voice Mail, Auto. Atten., Interview, Custom
Feature Manual References
2.2.6 Call Services
2.2.39 Port Service
2.2.46 Trunk Service (Universal Port) (APT/DPT Integration Only)
Subscribers Manual References
6.6 Changing the Company Greeting and Incoming Call Service Setting
Incoming Call Service Prompt
Specifies the language of system prompts used by this call service. If set to Primary, the default 
language which is selected from all installed languages will be used. When set to Selective, the 
caller can select the language of his or her choice, provided the System Administrator or the Message 
Manager has recorded the Multilingual Selection Menu. To specify Prompt Selection Number, see 
Prompt Setting in 2.5.4 Parameters.  
						

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Note
 If Selective is specified, you will need to select a prompt available for rotary callers. See 
Prompt for Rotary Callers below.
Default
Primary
Va l u e  R a n g e
Primary, Selective, Guidance No. (KX-TVA50: No. 1-3, KX-TVA200: 1-10)
Programming Manual References
Prompt Setting in 2.5 System Parameters
Feature Manual References
2.2.44 System Prompts
Prompt for Rotary Callers
Specifies which language a rotary caller or an External Delivery Message receiver hears when he or 
she cannot enter any digits (Prompt Selection Number) after the Multilingual Selection Menu has 
been played. If set to Primary, the default language which is selected from all installed languages 
will be used.
Note
 Prompt for Rotary Callers is only available when Incoming Call Service Prompt is set to 
Selective.
Default
Primary
Va l u e  R a n g e
Primary, Selective, Guidance No. (KX-TVA50: No. 1-3, KX-TVA200: No. 1-10)
Feature Manual References
2.2.44 System Prompts
Delayed Answer Time
Specifies whether the port or trunk (CO line) answers immediately (0) or with delay (1 s – 60 s).
Default
0 s
Va l u e  R a n g e
0 s–60 s 
						

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Time Frame
Specifies the start and end times for each time mode for each day of the week. Each day of the week 
can have 1 lunch mode, up to 2 night modes (1 at the beginning and end of the day) and up to 3 break 
modes. Lunch and break modes cannot be inserted into a night mode.
Follow the steps below to edit Time Frame:
1.Click Click to Edit….
2.Select a time mode, then enter the start and end times in the Start At: and End At: fields or 
drag the edges of the time mode to mark the start and end times.
To copy the time mode schedule of one day to another day
1.Select a time mode in the desired copy from day, and click Copy.
2.Select a time mode in the desired copy to day, then click Paste.
To insert a break or lunch mode
1.Right-click the desired time mode.
2.Select Insert Break or Insert Lunch.
3.Click OK.
Note
 This setting is only available when Automatic is selected in Service Mode.
Default
Day: 09:00-17:00, Lunch/Break: None
Va l u e  R a n g e
00:00–24:00
Feature Manual References
2.2.45 Time Service
Caller ID/DID Call Routing
Enables or disables the Caller ID/DID Call Routing feature.
Default
Enable
Va l u e  R a n g e
Disable, Enable
Feature Manual References
2.2.8 Caller ID Call Routing (APT/DPT Integration Only)
2.2.19 DID Call Routing (DPT Integration Only) 
						

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Programming Manual 97
2.4 Service Settings
Service settings are divided into the following screens:
– Caller ID/DID/PIN Call Routing
– Holiday Settings
– Parameters
–Custom Service
Click each tab at the bottom of Service Settings screen to edit the parameters.
There are 2 methods to edit the parameters for Caller ID/DID/PIN Call Routing and Holiday 
Settings:
a)Double-click a cell in the table of the screen, and edit the selected parameter.
b)Click the desired Caller ID/DID/PIN number or Holiday Service number, then, click Edit… and 
edit each parameter in the Edit Parameters dialog box.
Each parameter setting can be sorted in either ascending or descending order by clicking the header 
in Holiday Settings table. 
						

							2.4 Service Settings
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2.4.1 Caller ID/DID/PIN Call Routing
A maximum of 200 Caller ID/DID/PIN numbers can be assigned so that callers are automatically 
forwarded to a preprogrammed destination. A different destination can be set for each time mode 
(day, night, lunch, break). PIN Call Routing is only available when the Call Transfer Anytime of a 
Custom Service is set to PIN.
Note that if Automatic Log-in or Holiday Service is used, these will take priority over Caller ID/DID/
PIN Call Routing settings. Also note that if Caller ID/DID/PIN Call Routing is used, these will take 
priority over the Trunk Service and Port Service.
Received Caller ID/DID/PIN numbers are searched for in each service setting table in order from first-
registered number to last.
 The wild card,  , can be used as a substitute for any numbers in the following ways.
a)When Caller ID/DID/PIN numbers include one  :
  matches any number, regardless of the actual numbers of digits. For example, 
registering   by itself matches all numbers, and registering 201  matches any 
number that starts with 201.
b)When Caller ID/DID/PIN numbers include more than one  :
one   matches a single digit. For example, registering   matches 
any 10-digit number, and registering 201  matches any 10-digit number 
that starts with 201.
Note
Set your Caller ID/DID/PIN numbers, noting the order of registration, and that wild card 
entries should be entered after any specific routing entries. Refer to the following examples.
[Routing Example 1] 
						

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1.The VPS routes any calls with a 10-digit number ( ) to extension 301. 
The VPS will not route any calls to extension 196.
[Routing Example 2]
1.The VPS routes all calls ( ) to extension 301.
2.No calls are routed to extension 196 using the entry 201744 .
[Routing Example 3] 
						

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1.The VPS routes any calls with a number starting with 201744 to extension 196.
2.The VPS routes any numbers other than numbers matching 201744  to extension 
301.
Follow the steps below to edit Caller ID/DID/PIN Call Routing screen:
1.Select the desired mode (Caller-ID Mode, DID Mode, PIN Mode) in Mode:.
[Addition]
1.Click Add….