Panasonic Kx Tva50 Programming Manual

							2.4 Service Settings
Programming Manual 121
[Example: Setting Menu & Transfer]
1.Click Menu & Transfer out of Custom Service Type and drag it to the right of the screen.
The cursor will be changed into  .
2.Drop Menu & Transfer on where it should be in the Custom Service diagram.
When you drop, the setting screen for the Menu & Transfer will open. 
						

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122 Programming Manual
3.Enter or select a value for each item.
For each parameters, refer to the description in the following section.
4.Click Record A Prompt For This Custom Service....
This feature is only available when setting Menu & Transfer or Password. You can also 
skip this step, and go to Step 6.
5.Select Record from extension or Import from recorded file.
When Record from extension is selected
1.Specify the extension number of the telephone used for recording, then click 
Connect. 
						

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Programming Manual 123
2.When the specified extension rings, go off-hook.
3.Click   (record),   (stop), or   (play) to record or 
play a voice label through the extension.
4.Click Disconnect.
5.Click OK.
When Import from recorded file is selected
1.Click ….
The Open dialog box appears.
2.Navigate to the folder containing the WAV files you want to open.
(WAV files must meet the following specifications: IMA ADPCM codec, 8.000 kHz, 
4 bit, mono.)
3.Select the desired WAV file.
4.Click Open to import the file.
Note
 The Message Manager can also use his or her telephone to record a prompt for 
this Custom Service (see 7.6 Recording Messages in Subscribers Manual).
6.Click OK.
Feature Manual References
2.4.2 Custom Service Builder
Menu & Transfer
This Custom Service type guides callers to press certain buttons to connect themselves with the 
designated party. The prompt for this service can be recorded in the CS No. dialog box.
Description
The information typed in this field is for reference only.
Default
None
Va l u e  R a n g e
Max. 32 characters
Feature Manual References
2.2.16 Custom Service
Prompt Mode
Specifies the language for prompts used by this Custom Service. 
						

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124 Programming Manual
Note
 This parameter overrides Incoming Call Service Prompt.
 If Primary is selected, the default language which is selected from all installed languages 
will be used.
 If None is selected, the prompt mode of previous process will be continued, or Primary 
language will be selected.
Default
Primary
Va l u e  R a n g e
None, Primary, Guidance No. (KX-TVA50: No. 1-3, KX-TVA200: No. 1-10)
Programming Manual References
Incoming Call Service Prompt in 2.3.1 Service Group
Feature Manual References
2.2.16 Custom Service
Menu Repeat Cycle
Specifies the number of times the Custom Service menu message will be repeated for the caller.
Default
3
Va l u e  R a n g e
1–3 times
Feature Manual References
2.2.16 Custom Service
Call Transfer Anytime
Specifies the type of dialing that the VPS accepts during the Custom Service in addition to the single-
digit Custom Service options. This setting allows callers to dial numbers to connect themselves to an 
extension or mailbox or enter a PIN.
Note
 If you only need to allow callers to dial single-digit Custom Service option numbers, set this 
parameter to No. When set to a value other than No, the VPS always waits for the amount 
determined by the Wait for Second Digit setting before handling the call. This will cause a 
delay between the time the caller dials a single-digit Custom Service option number and 
when the call is actually handled.
Default
Extn 
						

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Programming Manual 125
Va l u e  R a n g e
Extn: enables callers to be transferred directly to their intended party by dialing the extension number.
Mbx: enables callers to leave messages in a mailbox by entering the mailbox number.
PIN: enables callers to be transferred directly to the specified party according to the setting for PIN 
Call Routing Service by dialing PIN. 
No: disables extension transfer and mailbox transfer; only 1-digit entries will function (following the 
Custom Service menu)
Feature Manual References
2.2.16 Custom Service
Wait for First Digit
Specifies the length of time that the VPS waits for the caller to dial the first digit after a Custom Service 
menu is played for the caller. If this time expires, the No DTMF Operation settings determines how 
the call is then handled. If this parameter is set to 0, No DTMF Input Operation handles the call 
immediately after the menu is played for the caller.
Default
6 s
Va l u e  R a n g e
0 s–10 s
Feature Manual References
2.2.16 Custom Service
Wait for Second Digit
This parameter is only valid when Call Transfer Anytime is set to a value other than No. After the 
caller dials a digit (the first digit) after listening to a Custom Service menu, the VPS waits for a second 
digit to be dialed. This gives the caller time to continue dialing a mailbox number, extension number, 
or PIN. If this time expires without a second digit being entered, the VPS assumes the caller has 
selected a Custom Service menu option and handles the call according to the digit dialed by the 
caller.
Default
1 s
Va l u e  R a n g e
1 s–5 s
Feature Manual References
2.2.16 Custom Service
No DTMF Input Operation
Determines how calls are handled when callers do not dial any numbers after listening to the menu 
message (most likely because they are using rotary telephones) The default setting is Operator,  
						

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126 Programming Manual
which allows the caller to be automatically connected to an operator after the menu message plays 
back (...or stay on the line to be connected to an operator.).
Default
Operator
Va l u e  R a n g e
Trf to Mbx: Allows the caller to leave messages in a specified mailbox.
Trf to Extn: Transfers the caller to a specified extension.
Operator: Connects the caller to an operator.
Tr f  t o  O u t: Transfers the caller to a specified outside telephone number. Enter the Trunk (CO Line) 
Access number of the PBX then the destination telephone number.
Exit: Plays the Custom Service exit prompt and disconnects the caller. 
Prev Menu: Returns the caller to the previous menu (if there was a previous menu).
Cust Serv : Transfers the caller to the Custom Service specified here.
Feature Manual References
2.2.16 Custom Service
Keypad Assignment 0–9, *, #
Any of the 16 operations listed below can be assigned to the 0 through 9,  , and # keys on the 
telephone keypad. Callers are able to access these operations by pressing the corresponding keys 
on their telephones.
Default
: Exit
0: Operator
Others: None
Va l u e  R a n g e
Trf to Mbx: Allows the caller to leave messages in a specified mailbox.
Trf to Extn: Transfers the caller to a specified extension.
Operator: Connects the caller to an operator.
Tr f  t o  O u t: Transfers the caller to a specified outside telephone number. Enter the Trunk (CO Line) 
Access number of the PBX then the destination telephone number.
Exit: Plays the Custom Service exit prompt and disconnects the caller.
Prev Menu: Returns the caller to the previous menu (not available if there was no previous menu).
Cust Serv: Transfers the caller to the Custom Service specified here.
VM Serv: Allows the caller to access Voice Mail Service.
Call Trf Serv: Allows the caller to access Automated Attendant Service.
Subscr Serv: Allows the caller to access the Subscriber Service. The caller needs to press the 
assigned key followed by the mailbox number that he or she wants to log in. If this option is enabled, 
it is strongly recommended that each subscriber establish a password; this will prevent unauthorized 
callers from accidentally or intentionally accessing subscribers mailboxes.
Dial by Name: Requests the caller to enter the first 3 or 4 letters of a first or last name of the person 
the caller wishes to reach, then transfers the caller to the corresponding extension. 
						

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Programming Manual 127
Repeat Menu: Repeats the Custom Service menu.
Main Menu: Returns the caller to the Custom Service top menu.
Fax Trf: Allows the caller to send fax messages to an extension specified as the fax extension. Fax 
Management must also be configured (see Fax Management in 2.5.4 Parameters).
List All Names: The VPS will announce the names and extensions numbers of all subscribers 
(except those whose Class of Service Directory Listing parameter is set to No).
None: No operation assigned.
[e.g. assigning Key 1 to Transfer to Extension 101]
1.Click the check box for Key 1.
2.Select Trf to Extn in the Assigned Operation column.
3.Enter 101 in the Value column.
[e.g. canceling the setting for Key 1
1.Clear the check box for Key 1.
Feature Manual References
2.2.16 Custom Service
Date Control
This service allows you to assign a different operation for up to 5 time periods. The caller makes no 
selection and no menu is announced.
Description
The information typed in this field is for reference only.
Default
None
Va l u e  R a n g e
Max. 32 characters
Feature Manual References
2.2.16 Custom Service
Date Period 1–5, Outside

Specifies the name of date period for reference, start and end date, and an operation.
 
						

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128 Programming Manual
Allows you to specify an operation that is enabled on all other dates not included in the set periods.
Default
None
Va l u e  R a n g e

Name: Max. 16 characters
Date: MM/DD (MM: Month, DD: Day)
Operation: Trf to Mbx, Trf to Extn, Operator, Trf to Out, Exit, Prev Menu, Cust Serv, VM Serv, Call Trf 
Serv, Subscr Serv, Dial by Name, Repeat Menu, Main Menu, Fax Trf, List All Names, None (see 
Keypad Assignment 0–9, *, #)

Name: Max. 16 characters
Operation: Trf to Mbx, Trf to Extn, Operator, Trf to Out, Exit, Prev Menu, Cust Serv, VM Serv, Call Trf 
Serv, Subscr Serv, Dial by Name, Repeat Menu, Main Menu, Fax Trf, List All Names, None (see 
Keypad Assignment 0–9, *, #)
Feature Manual References
2.2.16 Custom Service
Time Control
This service allows you to assign a different operation for up to 5 blocks of time during the day. The 
caller makes no selection and no menu is announced.
Description
The information typed in this field is for reference only.
Default
None
Va l u e  R a n g e
Max. 32 characters
Feature Manual References
2.2.16 Custom Service
Time Period 1–5, Outside

Specifies the name of time period for reference, start and end time, and an operation.
Note
 When the start time is specified and the end time is Not Set, the period will be automatically 
ended at 00:00.
 
						

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Programming Manual 129
Allows you to specify an operation that is enabled for all other times not included in the set time 
periods.
Default
None
Va l u e  R a n g e

Name: Max. 16 characters
Time: HH:MM (HH: Hour, MM: Minute)
Operation: Trf to Mbx, Trf to Extn, Operator, Trf to Out, Exit, Prev Menu, Cust Serv, VM Serv, Call Trf 
Serv, Subscr Serv, Dial by Name, Repeat Menu, Main Menu, Fax Trf, List All Names, None (see 
Keypad Assignment 0–9, *, #)

Name: Max. 16 characters
Operation: Trf to Mbx, Trf to Extn, Operator, Trf to Out, Exit, Prev Menu, Cust Serv, VM Serv, Call Trf 
Serv, Subscr Serv, Dial by Name, Repeat Menu, Main Menu, Fax Trf, List All Names, None (see 
Keypad Assignment 0–9, *, #)
Feature Manual References
2.2.16 Custom Service
Day Control
This service allows you to assign a different operation for each day of the week, and for all holidays. 
The caller makes no selection and no menu is announced.
Description
The information typed in this field is for reference only.
Default
None
Va l u e  R a n g e
Max. 32 characters
Feature Manual References
2.2.16 Custom Service
Monday–Sunday, and Holiday
Specifies a service for each day of the week and for all holidays.
Note
 If an operation is assigned to Holiday here, either one of the following settings is required 
in order to activate the operation for Holiday Custom Service:
a.In Service Settings→ Holiday Settings→ the desired Holiday Service→ Service, 
select Custom and specify the number of this Date Control-Holiday Custom Service, or 
the number of its higher layered Custom Service. 
						

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b.Assign the desired Date Control-Holiday Custom Service or its higher layered Custom 
Service to the desired Port/Trunk (see 2.3.1 Service Group).
In Service Settings→ Holiday Settings→ the desired Holiday Service→ Port/Trunk 
Affected, exclude the Port/Trunk numbers that are assigned to the Date Control-Holiday 
Custom Service or the number of its higher layered Custom Service.
Default
None
Va l u e  R a n g e
Trf to Mbx, Trf to Extn, Operator, Trf to Out, Exit, Prev Menu, Cust Serv, VM Serv, Call Trf Serv, Subscr 
Serv, Dial by Name, Repeat Menu, Main Menu, Fax Trf, List All Names, None (see Keypad 
Assignment 0–9, *, #)
Feature Manual References
2.2.16 Custom Service
Password
This service requires that callers enter a password, followed by #. Each password is assigned an 
operation. If a password is entered correctly, the caller is handled by the passwords preprogrammed 
operation. The prompt for this service can be recorded in the CS No. dialog box.
Description
The information typed in this field is for reference only.
Default
None
Va l u e  R a n g e
Max. 32 characters
Feature Manual References
2.2.16 Custom Service
Menu Repeat Cycle
Specifies the number of times the Custom Service menu message will be repeated to the caller.
Default
1
Va l u e  R a n g e
1–3 times
Feature Manual References
2.2.16 Custom Service