Panasonic Kx Tva50 Programming Manual

							2.4 Service Settings
Programming Manual 111
Busy Coverage Mode
Specifies how to handle calls when the operator is busy.
Default
Hold
Va l u e  R a n g e
Hold: Automatically places the caller on hold and the operator is called again.
No Answer Coverage: Offers the option specified by the No Answer Coverage Mode to the caller.
Call Waiting: Signals the operator when another call is waiting using the Call Waiting feature of PBX.
Disconnect Message: Disconnects the caller after playing Thank you for calling.
Feature Manual References
2.2.5 Busy Coverage Mode
No Answer Coverage Mode
Specifies how to handle operator calls when they are not answered within the time period set in 
Operator No Answer Time.
Default
Caller Select
Va l u e  R a n g e
Caller Select: Allows the caller to leave a message or call another extension. In the following cases, 
the caller cannot call another extension.
a)No input to Automated Attendant.
b)When the No DTMF Input Operation setting of a Custom Service is set to Operator.
Leave Message: Instructs the caller to leave a message in the operators mailbox.
Disconnect Message: Disconnects the caller after playing Thank you for calling.
Next Operator: Transfers the caller to the next operator.
Feature Manual References
2.2.34 No Answer Coverage Mode
Operator No Answer Time
When a call to an operator is not answered within the time set, the VPS will offer other options as 
defined by the No Answer Coverage Mode.
Note
 This time applies to Operator 1, 2, and 3
 If more than one operator is assigned, we recommend to reducing the Operator No Answer 
Time to 15 s.
Default
30 s 
						

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Va l u e  R a n g e
10 s–60 s
Feature Manual References
2.2.34 No Answer Coverage Mode
Call Hold Mode
Call Hold Mode
If set to Enable, the VPS gives callers the option of either holding for a specific extension or selecting 
one of several Incomplete Call Handling Service options. While on hold, the VPS periodically gives 
callers the choice to either continue to hold or select one of the Incomplete Call Handling Service 
options. If set to Disable, the VPS immediately offers callers the Incomplete Call Handling Service 
and callers are not put on hold. To enable/disable this feature, check/uncheck it.
Default
Enable (checked)
Va l u e  R a n g e
Disable (unchecked), Enable (checked)
Feature Manual References
2.2.23 Hold
Call Queuing Announcement Mode
If set to Enable, callers on hold are informed of their current position in the call hold queue.
Example: One other person is waiting to connect.
Default
Enable
Va l u e  R a n g e
Disable, Enable
Feature Manual References
2.2.23 Hold
Call Retrieval Announcement Timing
Specifies the interval between the voice guidance message that asks whether or not calls are to be 
retrieved during call holding.
Example: To cancel holding, press 2 now. Otherwise, Ill try your party again. 
						

							2.4 Service Settings
Programming Manual 113
Default
10 s
Va l u e  R a n g e
1s–30 s
Feature Manual References
2.2.23 Hold
Redial Cancel Timing
Specifies the interval between the voice guidance messages that ask if continuous redials are to be 
attempted during call holding.
Example: To continue holding, press 1. Otherwise, press 2.
Default
30 s
Va l u e  R a n g e
15 s, 30 s, 45 s, 60 s
Feature Manual References
2.2.23 Hold
Hold Recall Mode
Specifies how the VPS handles a call when the call transfer sequence is Call Transfer without 
Announcement and the transferred call is not answered.
Default
Return to Top Menu
Va l u e  R a n g e
Return to Top Menu, Message Recording
Feature Manual References
2.2.23 Hold
Alternate Extension
Specifies an extension, which requires a different transfer sequence than normal. Calls to these 
extensions will be transferred according with the setting in Alternate Extension Transfer Sequence 
in 2.5.4 Parameters. Follow the steps below to edit Alternate Extension:
1.Click Click to edit….
[Addition]
1.Click the icon [New].
2.Enter an extension number. 
						

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114 Programming Manual
3.Click OK.
[Edit]
1.Select the desired alternate extension.
2.Click the icon [Edit].
3.Edit the extension number.
4.Click OK.
[Deletion]
1.Select the desired alternate extension.
2.Click the icon [Delete].
3.Click Ye s.
Note
 The Extension Group List or Logical Extension Numbers cannot be assigned.
Default
None
Va l u e  R a n g e
Max. 32 extensions (max. 5 digits per extension)
Feature Manual References
2.2.1 Alternate Extension Group
List All Names
If set to Enable, callers can listen to all subscribers name and extension number in Automated 
Attendant Service or Custom Service.
Default
Disable
Va l u e  R a n g e
Disable, Enable
Feature Manual References
2.2.27 List All Names
Rotary Telephone Service
Determines how calls are handled when callers do not dial any numbers in response to VPS guidance 
(often because they are rotary telephone users).
Rotary Telephone Service Call Coverage for Day, Night, Lunch, and Break 
service
Determines how calls are handled when callers do not dial any numbers in response to VPS guidance 
(often because they are rotary telephone users). Callers can be transferred to a preprogrammed 
extension or mailbox, including an operator or the General Delivery Mailbox. 
						

							2.4 Service Settings
Programming Manual 115
Default
G.D.M
Va l u e  R a n g e
G.D.M: The caller is transferred to the General Delivery Mailbox.
Operator: The caller is transferred to an operator.
Mbx: The caller is transferred to the mailbox specified here.
Extn: The caller is transferred to the extension specified here.
Feature Manual References
2.2.40 Rotary Telephone Service
Name Entry
Specifies the parameters relating to the Dial by Name feature, which allows to connect themselves 
with the desired party by entering the first 3 or 4 letters of the partys name.
Number of Digits to Entry Name
Specifies the number of digits (letters) that must be entered when using the Dial by Name feature.
Default
4
Va l u e  R a n g e
3–4 digits
Feature Manual References
2.2.18 Dialing by Name
Name Entry Time Out
Specifies the length of time that the VPS waits for the caller to enter the first 3 digits (letters) of the 
desired partys name. If the required number of digits are not dialed within this time, the previous 
menu will be played again for the caller.
Default
6 s
Va l u e  R a n g e
1 s–10 s
Feature Manual References
2.2.18 Dialing by Name
Key Mode
Specifies the standard used for keypad text entry. If set to use the North American Standard, press 
[7] for Q and [9] for Z, If set to use the Australasian Standard, press [1] for Q and Z. 
						

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Default
North American Standard
Va l u e  R a n g e
North American Standard, Australasian Standard
Feature Manual References
2.2.18 Dialing by Name
Name Directory Mode
Specifies one of Last Name, First Name, or Both to be used when entering the name.
Default
Last
Va l u e  R a n g e
Last, First, Both
Toll Saver
Delayed Answer Time for New Message
Specifies the time period before the VPS answers the call when there are new messages.
Default
12
Va l u e  R a n g e
5 s–60 s
Programming Manual References
2.1.10 Automatic Log-in
Feature Manual References
2.3.31 Toll Saver (APT/DPT Integration Only)
Delayed Answer Time for No New Messages
Specifies the time period before the VPS answers the call when there is no new messages.
Default
24
Va l u e  R a n g e
5 s–60 s 
						

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Programming Manual 117
Programming Manual References
2.1.10 Automatic Log-in
Feature Manual References
2.3.31 Toll Saver (APT/DPT Integration Only) 
						

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118 Programming Manual
2.4.4 Custom Service
Allows callers to perform specific functions by pressing dial buttons on their telephones while listening 
to voice guidance (Custom Service Menu). Custom Services allow callers to connect themselves to 
an extension, mailbox, Mailbox Group, operator, fax machine, etc., without the assistance of an 
operator. Custom Service Menu (Press 1 for Sales, press 2 for Service..., etc.) can be recorded by 
the System Administrator or the Message Manager, and can be recorded in several languages if 
needed. The System Administrator can create a maximum of 100 Custom Services. 
Common uses for Custom Services include:
– callers press a button to connect themselves with the desired destination
– callers press buttons to navigate through a series of other Custom Services before being 
connected with the desired destination
– callers enter PIN numbers to connect themselves with the desired destination (PIN Call 
Routing)
– callers enter the first few letters of the desired parties (Dial by Name) to connect themselves 
with the desired destination
Custom Service Builder
Custom Service DiagramCustom Service List
Custom Service Type 
						

							2.4 Service Settings
Programming Manual 119
The Custom Service Builder is a utility that allows the System Administrator to create Custom 
Services visually. Each Custom Service and its functions can be edited, arranged using a familiar 
drag-and-drop interface. 
The following Custom Service types are available:
– Menu & Transfer
– Date Control
– Time Control
–Day Control
– Password
[Creation]
1.Click the desired Custom Service type under Custom Service Type:.
2.Drop the Custom Service icon, then the setting screen for the Custom Service will open.
3.Edit parameters in the CS No. dialog box.
4.Click OK.
Drag & Drop
Edit and Press OK
Custom Service 
is completed 
						

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[Edit]
Custom Services parameters can be connected to other Custom Services. To connect a parameter 
to another Custom Service, click and hold the parameters blue handle, drag it to the desired Custom 
Service, then release the mouse button.
You can edit each Custom Service in the following way.
[From Custom Service List]
1.Enter the desired Custom Service number under 
Quick Search:, and click Edit Custom, or double-
click the desired Custom Service icon.
2.Edit parameters in the CS No. dialog box.
3.Click OK.
[From Custom Service Diagram]
1.Right-click on the desired Custom Service icon in 
the diagram.
2.Choose Edit....
3.Edit parameters in the CS NO. dialog box.
4.Click OK.