Nortel Compact Ics 6.0 System Coordinator Guide
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Auto Attendant / 81 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide The pre-recorded system messages do not use any portion of the 96 seconds of total recording time. They cannot be erased, but they can be turned off or replaced with a user-recorded substitute. Recording customized greetings for System Answer and CCR greetings ²¥¡ÜÜ Both System Answer and CCR must be turned off to use this feature. The customized greetings are not available to System Answer and CCR while you are recording. Callers hear only the pre-recorded greetings. There are seven greetings to choose from, three user greetings and four pre- recorded system greetings. You can record your own user greetings with the first three greetings choices (A, B, and C). You can also turn these greetings off. If your system does not have the capability to allow you to record your own version of the system greetings (D, E, F, and G) you can turn on the pre- recorded system greetings or turn them off. If your system has the capability to allow you to record your own version of the system greetings (D, E, F, and G) you can record your own system greetings, turn on the pre-recorded system greetings or turn them off. FLASH memory degrades slightly each time a message is recorded. Typically, messages can be erased and written thousands of times. However, care must be taken to plan out what messages are to be recorded and how often they are to be changed in order to reduce the number of re- recordings made over a long period of time. A warning is given when the card has degraded significantly. Contact your Customer Service Representative when this warning occurs.
82 / Auto Attendant Com pact ICS 6.0 System Coordinator Guide P0992670 03 1. Press ²¥¡ÜÜ and enter the System Coordinator password (the default password is ÛÜßÝß). 2. If you have the capability to record your own system greetings, the display shows Auto att grtngs. If you do not have the capability to record your own system greetings, the display shows Change rec time?. Select yes to change the recording time or no to keep the recording time as is. The display then shows Auto att grtngs. Your choices are: SHOW, EXIT, and NEXT. (NEXT takes you to the menu for programming destinations for CCR.) 3. Press ≠. The display shows Grtg A mode: User. Your choices are: CHG, SHOW, and NEXT. NEXT takes you to Grtg B mode: User. 4. Press CHG if you want to turn greeting A, B, or C off (Off) or if you want to record your own greeting ( User). For system greetings D, E, F, and G, you may select Sys to turn on the pre-recorded greetings, User to record your own version of the greeting, or Off to turn them off. If your system does not have the capability to allow you to record your own version of the system greeting (D, E, F, and G), you may select Sys to turn on the pre-recorded greetings, or Off to turn them off. A greeting that is turned off is not erased. The time used by the greeting is not returned to the 96-second time pool. 5. Press ≠. The display shows Greeting A: User. Your choices are PLAY, REC, and OK. Press PLAY to play the greeting. 6. Press REC to record a greeting. As soon as you press REC the previous recording is erased. Making a recording of less than two seconds duration also erases the previous greeting. 7. Press OK when you have completed your recording. 8. To continue recording greetings, press NEXT, then REC to record the next greeting. 9. Press OK when you have completed your recording. Example: “Our business hours are 8 a.m. to 5 p.m., Monday through Friday”.
Auto Attendant / 83 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide 10. To continue recording greetings, press NEXT, then REC to record the next greeting, for example the caller menu. The greeting used with the caller menu indicates the destinations you have chosen for each digit. Example: “To reach one of our sales agents, press 1. To contact our accounting office, press 2. To reach Joan Smithers, press 3. To talk to an attendant, press 0. To repeat this menu, press star.” 11. Continue recording any remaining greetings. Remember that some greetings are shared by both System Answer and CCR. Ensure that the recording is appropriate for both features. Programming or changing CCR destinations 1. Press ²•°‹‹ and enter the System Coordinator password (the default password is ¤‹fl›fl). 2. Press NEXT until the display shows CCR tree. The choices are SHOW, EXIT, and PREV. 3. Press ≠. The display shows Dial 0: and the current destination when the caller presses zero. Your choices are CHNGE and NEXT. 4. Press CHNGE to select the appropriate destination. Each number from zero to nine and ¥ can direct a call to the attendant telephone or one of the nine CCR groups. The ¥ can be set up to make the system play the CCR greeting again ( Repeat). If a digit is set to None, it has no destination. Using NEXT and CHNGE, select the destinations for the remaining digits. Tip - If you have recorded your greetings, you can press NEXT from the display showing Auto att grtngs and go right into the menu for programming destinations for CCR.
84 / Auto Attendant Com pact ICS 6.0 System Coordinator Guide P0992670 03 Testing your custom System Answer and CCR If you have more than one external line, you can call in to hear your greetings by dialing the number used by external callers to call the attendant set or a line that is answered using CCR. To call systems with only one external line, you must go to a telephone that is not connected to your system.ime savers for making calls Storing a number on a memory button for Autodial You can program memory buttons for one-touch dialing of internal or external telephone numbers. Buttons used for lines, answer or Handsfree/Mute cannot be used as autodial buttons. If the power to your Norstar system is off for more than three days, autodial numbers (as well as some other system programming) may be lost from the memory. Adding an autodial button ²¥Ú or ²¥Û 1. Press ²¥Ú to program an external number or ²¥Û for an internal number. 2. Choose a button and then enter the number as if you were dialing it. When programming Autodial you can use: Last Number Redial Saved Number Redial destination codes (choose the button with the ∆ label as the line) host system signalling
Auto Attendant / 85 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Choosing a line for Autodial To include a line selection for an external number, press the line or intercom button before you enter the number. To select a line pool, press a programmed line pool button, or press the button with the ∆ label and enter a line pool access code. If you select a line before pressing the autodial button, the call goes out on the line you have selected instead of the line that is part of the autodialer programming. For the M7100 or T7100 telephone, an external autodialer can be programmed only by using a line and not a line pool. Using intercom as the line for Autodial If you press the button with the ∆ label as the line for an external autodial number, you must include a valid line pool access code or a destination code. If line pool access codes or destination codes are changed, remember to reprogram autodial numbers. Displays Tip - If you do not include a line selection in an autodial number, the call uses your prime line (if you have one). Continue to enter digits until the number is complete. Press à or BKSP to erase an incorrect digit. Press ³ or OK when you are finished. The memory allotted to autodial numbers in your Norstar system is full. While programming external Autodial, you erased the button by pressing ³ or OK before entering any digits. 987__ QUIT BKSP OK Autodial full Button erased
86 / Auto Attendant Com pact ICS 6.0 System Coordinator Guide P0992670 03 Using Last Number Redial ²Þ Press ²Þ to redial the last external number you dialed. Last Number Redial records a maximum of 24 digits. Enter the number you want to program (choosing the line first if necessary) exactly as you would if you were making a call. Enter the internal telephone number you want to program. You are programming an internal autodial button and have entered a number that is not an internal number on your system. Enter a valid internal number. If the number you are entering is a destination code, use external autodial. Press the memory button you want to program. Enter the number you want to program onto the button, then press ³. Enter the number you want to program onto the button, then press ³ or OK. You may include a line or line pool selection in an autodial sequence by selecting the line before entering any digits. The number is stored on the button. For other displays, see ‘‘Common feature displays’’ on page 229. Tip - If you have a programmed Last Number Redial button, you can use Button Inquiry ( ²¥â), then press the Last Number Redial button followed by £) to check the last number before you dial it. Enter digits QUIT OK Intercom #: ___ QUIT Invalid number Press a button QUIT Program and HOLD Program and OK QUIT OK Programmed
Auto Attendant / 87 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Preventing a telephone from using Last Number Redial Last Number Redial can be restricted at individual telephones. You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 13 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ≠ and enter the internal number of the telephone you want to program. 4. Press ≠. 5. Press ‘ three times. The display shows Restrictions. 6. Press ≠ twice. 7. Press ‘. The display shows Allow last no:. 8. Press CHANGE to choose Y (Yes) or N (No). Displays The last number you dialed was a speed dial number that displayed a name rather than the number. The number is dialed correctly, but you cannot see it. You have not dialed an external telephone number since the last power interruption or system reset. Tip - You can copy a number onto an autodial button using Last Number Redial. Hidden number No last number
88 / Auto Attendant Com pact ICS 6.0 System Coordinator Guide P0992670 03 Using Speed Dial Norstar provides two types of speed dialing: system and user. System Speed Dial programming allows you to assign three-digit speed dial codes to the external numbers your co-workers call most frequently. User Speed Dial programming allows individuals to program their own speed dial numbers. Speed dial numbers are subject to the same restriction filters as regularly dialed numbers. Your installer or customer service representative can program system speed dial numbers to bypass dialing restrictions. Speed dial numbers may include host system signaling codes. Changing and adding System Speed Dials System Speed Dial codes are numbered from 001 to 255. The system coordinator assigns numbers to System Speed Dial codes for the entire system. See ‘‘Adding or changing a system speed dial’’ on page 29. Adding or changing User Speed Dial ²¥Ý To add or change a User Speed Dial number on your telephone: 1. Press ²¥Ý. 2. Enter a three-digit code from 256 to 279 that you want to associate with a telephone number. 3. To include a line selection for this number, press the line or intercom button. To select a line pool, press a programmed line pool button, or press the button with the ∆ label, and enter a line pool access code. For M7100/T7100 telephones, you can only select a line pool. Tip - There is no difference between using User Speed Dial and using System Speed Dial. They differ only in how you program them.
Auto Attendant / 89 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide 4. Enter the number you want to program. 5. Press ³ or OK. Displays Continue entering the number you want to program. You can change the number by pressing BKSP or Ã. When you are finished, press ³ or OK. Enter the telephone number you want to program exactly as you would if you were dialing it normally. When you are finished, press ³ or OK . You have entered a code outside the code range (001-255 for system, 256-279 for user). There is no number stored on the speed dial code you have dialed. If you want to program a line or line pool selection for this speed dial number, select the line or line pool. Otherwise, enter the telephone number exactly as if you were dialing it normally. When you are finished, press ³. If you want to program a line or line pool selection for this speed dial number, select the line or line pool. Otherwise, enter the telephone number you want to program exactly as if you were dialing it normally. When you are finished, press OK. There is no line associated with the speed dial number you are trying to use. Select a free external line or line pool and enter the speed dial feature code again. The system cannot dial the number stored. Reprogram the number. For other displays, see ‘‘Common feature displays’’ on page 229. 001:9___ CANCL BKSP OK Enter digits QUIT OK Invalid code No number stored Program and HOLD Program and OK QUIT OK Select a line Unknown number
90 / Auto Attendant Com pact ICS 6.0 System Coordinator Guide P0992670 03 Making a speed dial call You can quickly dial external telephone numbers that have been programmed onto speed dial codes. 1. Press ²â. 2. Enter the appropriate three-digit speed dial code. Using Saved Number Redial ²ßà You can save the number of the external call you are on (provided you dialed the call) so that you can call it again later. Each telephone can save one number at a time with Saved Number Redial, not one number for each line. Saving a number Press ²ßà while you are on the call. Saved Number Redial records a maximum of 24 digits. Dialing a saved number Press ²ßà when you are not on a call. If you have a programmed Saved Number Redial button, you can use Button Inquiry ( ²¥â) to check the last number before you dial it. Tip - You can copy a number onto an autodial button using Saved Number Redial.