Nortel Compact Ics 6.0 System Coordinator Guide
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1-800-4 NORTEL www.nortel.com/norstar P0992670 03 Printed in Canada Norstar and Meridian are trademarks of Nortel Networks © Copyright Nortel Networks 2002 Compact ICS 6.0 System Coordinator Guide
P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Table of Contents Getting started with Norstar 13 Using this guide 13 Understanding programming 13 Before you start 14 What you’ll need to do programming 15 Using Buttons 15 Using the buttons under the display 18 The programming overlay 18 A map for working in programming 20 Starting and ending a session 24 Ending a session 25 Frequently used programming operations 27 Changing the time and date on the display 27 Adding or changing a system speed dial 29 Changing the name of a telephone 32 Changing the name of a line 34 Making changes to Call Forward No Answer 35 Making changes to Call Forward on Busy 37 Making Changes to Do Not Disturb on Busy 38 What would you like to do next? 40 Answering calls 41 Answering incoming calls with Hunt Groups 41 Answering an incoming call 41 Line buttons 42 What line indicators mean 42 Rings you may hear 42 Sorting calls by distinctive ring patterns 43 Answering calls at a prime telephone 43 Using a central answering position (CAP) module 44 Customizing your CAP module 45 Monitoring telephones with the CAP module 45
iv / Table of Contents Com pact ICS 6.0 System Coordinator Guide P0992670 03 Release button 45 Hearing aid compatibility 46 Viewing information about a call on the display 46 Using Call Information for a particular call 46 Displaying Call Information before or after answering 47 Displaying Call Information for a call on hold 47 Making Call Display information appear automatically at a telephone 48 Changing what information is shown first about a call 48 Picking up a call ringing at another telephone 49 Answering any ringing telephone using Directed Pickup 49 Answering any ringing telephone using Group Pickup 49 Changing a pickup group for a set 50 Trunk Answer 51 Answer buttons 52 Creating a Conference Call 53 Disconnecting one p a rty 53 Independently holding two calls 54 Putting a conference on hold 54 Splitting a conference 54 Removing yourself from a conference 55 Listening to a call as a group 56 Canceling Group Listening 56 Using Handsfree/Mute 56 Answering calls without lifting the handset 56 Making calls without lifting the handset 57 Muting Handsfree 57 Changing a regular call to handsfree 57 Changing a handsfree to a regular call 57 Using Handsfree 58 Changing Handsfree for a telephone 59 Changing Handsfree Answerback for a telephone 60 Turning Privacy on or off for a call 60 Creating a conference by releasing privacy 61 Making a call private 61 Checking call length using Call Duration Timer 61 Disconnecting by accident 62 Making calls 63 Choosing a line using a line button 65
Table of Contents / v P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Line pools 65 Using a line pool to make a call 66 Programming a memory button with a line pool feature code 66 Making calls from an ISDN terminal 66 Changing how you dial your calls 67 Using Standard Dial 67 Using Automatic Dial 67 Using Pre-dial 67 When the internal number you have called is busy 68 Priority Call 68 Making a priority call 68 Giving a telephone the ability to make priority calls 69 Using Ring Again 70 Turning on Ring Again 70 Canceling Ring Again 70 Auto Attendant 71 System Answer 71 Custom Call Routing (CCR) 72 CCR groups 72 Direct extension dialing 73 Customizing System Answer and CCR 73 Turning System Answer on or off 74 Turning CCR on or off 75 Choosing the attendant telephone 75 Changing the language for System Answer and CCR 76 Setting ring delay before System Answer takes a call 76 Setting the ring delay before CCR greeting answers 77 Adding/removing telephones from CCR groups 77 Using the pre-recorded greetings 78 Using customized greetings for System Answer and CCR 79 Time available for customized greetings 80 Recording customized greetings for System Answer and CCR greetings 81 Programming or changing CCR destinations 83 Testing your custom System Answer and CCR 84 Storing a number on a memory button for Autodial 84 Adding an autodial button 84 Choosing a line for Autodial 85
vi / Table of Contents Com pact ICS 6.0 System Coordinator Guide P0992670 03 Using intercom as the line for Autodial 85 Using Last Number Redial 86 Preventing a telephone from using Last Number Redial 87 Using Speed Dial 88 Changing and adding System Speed Dials 88 Adding or changing User Speed Dial 88 Making a speed dial call 90 Using Saved Number Redial 90 Saving a number 90 Dialing a saved number 90 Preventing a telephone from using Saved Number Redial 91 Handling many calls at once 93 Using Hold 93 Retrieving a held call 93 Holding automatically 93 Listening on hold 94 Holding a call exclusively 94 Using Call Queuing 95 Using system-wide call appearance (SWCA) 95 Incoming calls 96 Outgoing calls 97 No free call keys 98 Transferring calls 99 Using the transfer feature 99 Transferring a call 99 Transferring external calls 100 Canceling a transfer 100 Using Camp-on 102 Parking a call 103 Retrieving a parked call 103 Using Call Park 103 Using Callback 105 Forwarding your calls 107 Forwarding your calls to another Norstar telephone 107 Canceling Call Forward 107 Using Call Forward at your telephone 107
Table of Contents / vii P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Overriding Call Forward 108 Changing the automatic Call Forward settings for a telephone 108 Changing Forward no answer 108 Changing the delay before a call is forwarded 109 Forward on busy 109 DND on Busy 110 Call Forward and Voice Mail 111 Line Redirection 111 Turning on Line Redirection 112 Canceling Line Redirection 112 Allowing a telephone to redirect calls 113 Turning the redirect ring for a telephone on or off 113 How Line Redirection is different from Call Forward 115 Using Line Redirection 115 Communicating in the office 117 Paging 117 Making a page announcement 117 Activating and deactivating the ability to page 118 Creating page zones 118 Using Page with external paging equipment 120 Sending messages using the display 120 Sending a message 120 Canceling a message you have sent 121 Viewing your messages 121 Replying to a message 121 Removing items from your message list 122 Viewing messages you have sent 122 Using Voice Call 124 Making a Voice Call 124 Answering a Voice Call without touching your telephone 124 Preventing Voice Calls to your telephone using Voice Call Deny 125 Tracking your incoming calls 127 Using Call Log 127 Call Log options 128 Logging a call manually 128 Deleting old log items 129 Viewing your Call Log 129
viii / Table of Contents Com pact ICS 6.0 System Coordinator Guide P0992670 03 Viewing a Call Log item 129 Erasing log items 129 Making a call using Call Log 130 Creating a password to your Call Log 130 Changing your Call Log password 131 Deleting an assigned password 131 Programming a telephone to log calls automatically 131 Using Voice mail 133 Customizing your telephone 135 Finding out what a button does using Button Inquiry 135 Making the display darker or lighter using Contrast adjustment 136 Changing the language on the display 136 English 136 French 136 Spanish 136 Programming a feature code onto a memory button 137 Programming feature buttons 137 Erasing a feature button 137 Labeling your set 139 Applying button labelling 139 Business Series Terminals 139 Identifying the telephones 140 T7316 Business Series Terminal button defaults 141 M7310 telephone button defaults 143 Default button assignments 144 Moving line buttons 147 Changing the type of ring 148 Adjusting the Ring volume 148 Hiding the message or calls indication 148 Restoring the messages and calls indication 148 User Preferences 149 Using User Preferences 149 Changing button programming 150 Changing a User Speed Dial 151 Changing Call Log options 152 Changing how calls are dialed 152 Changing the language used on the display 152
Table of Contents / ix P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Making the display lighter or darker 152 Changing the ring on the telephone 152 Changing the voice path on the telephone 152 Programming Hunt Groups 155 Adding or removing members from a group 156 Moving members of a group 157 Assigning or unassigning lines to a group 158 Assigning a distinctive ring pattern to a Hunt Group 159 Setting the distribution mode 159 Setting the hunt delay 161 Programming busy line setting 161 Programming the queue time-out 162 Programming the overflow set 163 Setting the name 164 Using the Hospitality features 165 Hospitality passwords 165 Desk pswd 165 Cond pswd 166 Room/desk information 166 Programming room information 167 Using the room/set programming 169 Programming the alarm feature 170 Using the Administration set to control alarms 171 Using the alarm 172 Canceling an alarm 173 Turning off an alarm 173 Telephone features 175 Installing Business Series Terminals 175 Mounting a Business Series Terminal on the wall 176 Installing Norstar telephones 178 Naming a telephone or a line 180 Moving telephones 180 Stopping calls from ringing at your telephone: Do Not Disturb (DND) 180 Stopping calls 180 Refusing to answer a call 181
x / Table of Contents Com pact ICS 6.0 System Coordinator Guide P0992670 03 Canceling Do Not Disturb 181 Using Do Not Disturb 181 Using Background Music 182 Turning Background Music off 182 Using the device attached to the internal analog terminal adapter 182 Using a data communication device with the I-ATA 188 Turning off tones that can interfere with data transmissions 188 Programming answering machines or modems to answer calls automatically 188 Using the I-ATA with modems and fax machines 188 Troubleshooting for the device attached to the I-ATA 189 ISDN 191 ISDN BRI 191 Line access from an ISDN terminal 192 ISDN BRI features 192 Network Name Display for BRI 192 Name and number blocking for BRI 193 Service provider features 193 Call Forward 193 Canceling Call Forward 193 Calling the number your calls are forwarded to 194 Automatic Call Back 194 Automatic Recall 194 MCID 194 Network Call Diversion 194 ISDN BRI terminals 195 ISDN applications 195 Videoconferencing and video telephony 195 Desktop conferencing 195 File transfer 195 Telecommuting 196 Group 4 fax 196 Remote LAN access 196 Leased line backup 196 LAN to LAN bridging 196 Internet and database access 196