Nortel Compact Ics 6.0 System Coordinator Guide

							P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide
ISDN
Integrated Services Digital Network (ISDN) technology provides a fast, 
accurate and reliable means of sending and receiving data, image text and 
voice information through the telephone system. 
By using Basic Rate Interface (BRI), your ISDN service allows for faster 
transmission speeds and the addition of a variety of powerful business 
applications, including remote LAN access, videoconferencing, file 
transfer and Internet access.
Your installer configures your ISDN services and terminal equipment. 
ISDN BRI
Compact ICS supports the following ISDN services:
incoming calls
outgoing calls
Calling Line Identification Presentation
Sub-addressing
bearer capabilities
teleservices
The Call Forward All Calls feature can be used from ISDN terminals 
connected to Compact Plus.
Note: Norstar sets can accept voice calls only. Video and data calls do not 
alert at a Norstar set.
Although an ISDN S-loop or LT-loop can support up to eight devices, the 
loop has a limit of two B-channels. If both B-channels are in use, other 
devices on that loop cannot make or receive calls until a B-channel is 
available, or until both B-channels are available in the case of a video 
terminal. Thus, the number of terminals installed must take into account 
whether you require dedicated access for the terminals on that loop. 
						

							192 / ISDN
Com pact ICS 6.0 System Coordinator Guide P0992670 03
Note: Norstar set features, other than Transfer and Call Forward All Calls, 
are not available to ISDN terminals. In addition, you cannot retrieve 
a parked call, or reach a Direct-Dial set by using the Direct-Dial 
digit from an ISDN terminal.
Line access from an ISDN terminal
ISDN terminals do not have line keys or intercom keys as do Norstar 
telephones. To make an outgoing call from an ISDN terminal, access an 
external line by entering a line pool code or by using the ARS feature.
ISDN BRI features
Selected ISDN network features can be used from a Norstar telephone. 
Your central office switch (ISDN network) determines which features are 
available to you.
Network Name Display for BRI
Your Norstar system displays the name of an incoming call when it is 
available from the service provider. Name information can be displayed on 
a Norstar set but not on an ISDN terminal. If the Calling Party Name has 
the status of private it may be displayed as Private name. If the Calling 
Party Name is unavailable it may be displayed as Unknown name.
Your Norstar system displays the name of the called party on an outgoing 
call, when it is provided by your service provider.
Your Norstar system sends the Business Name concatenated with the set 
name on an outgoing call but only after the Business Name has been 
programmed.
The available features include:
Receiving Connected Name
Receiving Calling Name
Receiving Redirected Name
Sending Connected Name
Sending Calling Party Name 
						

							ISDN / 193
P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide
Consult your customer service representative to determine whether or not 
this feature is compatible with your service provider.
Name and number blocking for BRI
When activated, ²¡Úá allows you to block the outgoing name 
and/or number on a per-call basis. Name and number blocking can be used 
with a Norstar set but not with an ISDN terminal.
Consult your customer service representative to determine whether or not 
this feature is compatible with your service provider.
Service provider features
Consult your customer service representative to determine if the new ISDN 
features are supported with your service provider.
Call Forward
Call Forward allows you to forward your calls to an external telephone 
number. 
1. Select an ISDN line by selecting a line button, a line pool, or the 
Handsfree button, or by lifting the handset (if an ISDN line is your 
prime line).
2. Consult your service provider for the appropriate feature code to enter 
on your dialpad. Listen for three tones followed by dial tone.
3. Enter the internal number of the telephone to which you want your 
calls forwarded. If the call is answered, stay on the line for at  least five 
seconds to activate the Call Forward feature.
Canceling Call Forward
1. Select an ISDN line by selecting a line button, a line pool, or the 
Handsfree button, or by lifting the handset (if an ISDN line is your 
prime line).
2. Consult your service provider for the appropriate feature code to enter 
on your dialpad. Listen for a series of tones.
3. Press 
¨. 
						

							194 / ISDN
Com pact ICS 6.0 System Coordinator Guide P0992670 03
Calling the number your calls are forwarded to
1. Select an ISDN line by selecting a line button, a line pool, or the 
Handsfree button, or by lifting the handset (if an ISDN line is your 
prime line).
2. Consult your service provider for the appropriate feature code to enter 
on your dialpad.
Automatic Call Back 
If you call a number that is busy, enter the feature code designated by your 
service provider to receive a distinctive ring at your set when the line 
becomes available for calls.
Automatic Recall
Automatic Recall allows you to automatically dial the number of the last 
call you received. You may not see the number on the display if the 
information is not available from your service provider, or you do not have 
Caller ID as part of your ISDN service.
Consult your service provider for the appropriate feature code to enter on 
your dialpad.
MCID
The MCID feature allows you to use ²¡áà to have call 
information recorded on the central office system for an incoming call on 
a specific line (EUROISDN lines, only).
The user must invoke the feature code without hanging up, and within 30 
seconds (time varies on different networks) after the caller hangs up.
Network Call Diversion
This feature is a network function that allows forwarding and redirection of 
calls outside the Norstar network when using an ETSI ISDN line. 
Functionality is similar to that of External Call Forward (ECF). NCD  
						

							ISDN / 195
P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide
redirects calls using the same line on which they arrive. Call forward is 
efficient since there is no need for additional outside lines.
ISDN BRI terminals
Your Compact ICS supports up to 8 Basic Rate Access loops (four 2B+D 
channels) that can be used for fully digital connections to ISDN networks 
and devices. Loops are connections between the ICS and devices or 
between the ICS and the network.
Each loop provides two separate B-channels that can be used to make two 
simultaneous voice or data calls, or one data call and one voice call.
ISDN applications
ISDN terminal equipment delivers a wide range of powerful business 
applications:
Videoconferencing and video telephony
Videoconferencing offers instant visual and audio contact between distant 
parties using either studio-based or desktop ISDN terminals.
Desktop conferencing
ISDN allows computer users in distant locations to share and edit any 
image, data or text file on their own computer screens while they discuss 
the information.
File transfer
The ISDN network allows you to transfer files containing data, text, 
images, data, or audio clips, faster and cheaper than with a conventional 
modem. 
						

							196 / ISDN
Com pact ICS 6.0 System Coordinator Guide P0992670 03
Telecommuting
Convenient retrieval, processing and storage of files is possible for the 
employee working at home by using ISDN lines to give high-speed access 
to information resources at the office.
Group 4 fax
ISDN fax applications save money by increasing both transmission speed 
and the quality of resolution.
Remote LAN access
ISDN provides an affordable and fast means for employees at remote sites 
(at home or branch offices) to access local area networks (LANs).
Leased line backup
Essential backup for leased lines can be provided using ISDN as required, 
rather than duplicating costly permanent leased lines.
LAN to LAN bridging
Local area network (LAN) bridge/routers allow flexible interconnection 
between LANs using ISDN, with charges only incurred when information 
is actually transmitted.
Internet and database access
The fast call set up and high bandwidth of ISDN are ideal for accessing 
information services such as the Internet and databases. 
						

							P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide
Using System features
Using alternate or scheduled services
There are three types of Services to make your Norstar system handle calls 
differently on different days and at different times of the day: Ringing 
service, Restriction service and Routing service.
Each of the three services, and the six schedules available to  each service, 
are customized for you by your installer or customer service representative. 
They program which telephone is used to turn Services on and off, and 
display what Services are in use. This is called the control telephone.
Preventing certain calls from being made
Restriction service prevents a user from making certain kinds of calls from 
a telephone or from lines that are available at the telephone. The 
restrictions are programmed by your installer or customer service 
representative.
Making additional telephones ring
Ringing service makes additional telephones ring for incoming calls on 
external lines. For instance, all incoming external calls can ring at a 
security guard’s telephone during the night, or calls to one attendant can 
ring at another attendant’s telephone during lunch. It does not suppress 
your normal ringing assignment.
Changing the lines used by outgoing calls
Routing service allows you to assign alternate routes to calls. In this way 
you can take advantage of lower costs available on particular routes on 
certain days and at certain times. Both the regular and alternate routes are 
programmed by your installer or customer service representative. 
						

							198 / Using System features
Com pact ICS 6.0 System Coordinator Guide P0992670 03
Turning Services on and off
The master control for how different services and their schedules are used 
by your system is in programming. There are three settings: Manual, 
Automatic and Off.
Manual allows you to turn the service on and off at any time from a 
control telephone using a feature code.
Automatic allows you to use the preassigned stop and start time for a 
service. You are able to start and stop the service by entering the 
appropriate feature code at a control telephone. If you select this 
setting, you use the start and stop times programmed by your installer 
or customer service representative. 
Off prevents the service from being activated.
You need the programming template found at the front of this guide. See 
‘‘Getting started with Norstar’’ on page 13 for more information.
1. Press 
²¥¥ÛßßÜÝÝ.
2. Press 
ÛÜßÝß (the default System Coordinator password).
3. Press 
‘ twice.
4. Press 
≠ at Services.
5. Press 
‘ until you see the Service you want to program.
6. Press 
≠ and ‘ until you see the schedule you want 
to program.
7. Press 
≠ and use CHANGE to select the setting that works best 
for your office: 
Off, Manual or Automatic.
Each schedule can have its own configuration of a Service which works 
independently of automatic start and stop times. For example, there may be 
a version of Restriction service called Night Schedule that prevents anyone 
from making long distance calls. But calling it Night Schedule does not 
mean it can only be used with a schedule. You can turn the Night Schedule 
for Restriction Service on or off as needed any time of the day or night. If 
you decide to run a service on a schedule, the system uses the start and stop 
times used for that schedule.  
						

							Using System features / 199
P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide
An example of how to turn on a Service manually
You may have Ringing service (your night service) set up to run according 
to the Night Schedule. You may decide you want that ringing arrangement 
to come into effect only when it is turned on and off manually.
You need the programming template found at the front of this guide. See 
‘‘Getting started with Norstar’’ on page 13 for more information.
1. Press 
²¥¥ÛßßÜÝÝ.
2. Press 
ÛÜßÝß (the default System Coordinator password).
3. Press 
‘ twice.
4. Press 
≠ at Services. The display shows 
Ringing Serviceˆ.
5. Press 
≠. The display shows Sched:Nightˆ.
6. Press 
≠ and use CHANGE to set the Service to Manual.
Night Schedule for Ringing Service no longer follows the schedule but can 
be turned on and off by using the feature code and selecting Night Ringing. 
See ‘‘Turning Services on and off using feature codes’’ on page 199.
Turning Services on and off using feature codes
The master control for services is in programming. See ‘‘Turning Services 
on and off’’ on page 198. Day-to-day use of Services is controlled using the 
following feature codes.
²¡àÚTurns on Ringing service. When used at the 
direct-dial telephone, it activates the 
alternate direct-dial telephone (extra-dial 
telephone).
²£¡àÚTurns off Ringing service.
²¡àÛTurns on Restriction service.
²£¡àÛTurns off Restriction service.
²¡àÜTurns on Routing service.
²£¡àÜTurns off Routing service. 
						

							200 / Using System features
Com pact ICS 6.0 System Coordinator Guide P0992670 03
To turn a Service on
1. Enter the appropriate feature code from a control telephone.
2. For Restriction and Routing service you have to enter the System 
Coordinator or Basic password.
3. Press
 NEXT to move through the schedules until the display shows the 
version of the service you want to be turned on.
4. Press 
OK to select the setting, or press QUIT to exit the feature without 
making any changes.
To turn a Service off
1. Enter the appropriate feature code from a control telephone.
2. For Restriction and Routing service you have to enter the System 
Coordinator or Basic password.
Viewing the active Services from a two-line display 
telephone
When a Service is active, the control telephone display shows Services 
ON
. 
1. Press 
LIST. The display shows the first active Service and the schedule 
that is in use.
2. If there are several active Services, press
 NEXT to see them all.
3. Press
 EXIT to exit the feature.
Do not confuse activating Normal service with 
canceling a Service.
Setting a Service to Normal is not the same as 
canceling a Service using a feature code. If you set 
the Service to Normal, the normal version of a 
Service overrides any automatic schedule and 
remains in effect until you manually cancel it. If you 
cancel the Service, you return to the automatic 
schedule.