Nortel Compact Ics 6.0 System Coordinator Guide
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Common feature displays / 231 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide You are receiving a priority call. If you are on another call, inform the person you are speaking to that the call is about to be put on hold. Press the flashing line indicator of the priority call or wait until the call connects automatically (in eight seconds). The priority call goes through when you hear the next beep. Your active call is placed on Exclusive Hold. It is reconnected automatically when the priority call ends (unless you transfer the priority call, in which case you must press the line button of your original call to reconnect). Use DND ( ²¡Þ) or press BLOCK to reject a priority call. You have no free line buttons on which to receive a call. Release one of your current calls and try again to answer the incoming call. You have received a Ring Again offer for a line pool. Press the flashing internal line button or YES to use the line pool. On M7100 or T7100 telephones, just lift the handset. Otherwise, press NO or wait 30 seconds for the Ring Again offer to expire. You cannot program a feature button while you are on a call. You have tried to use a feature while you were on a call or had calls on hold. Release the call or calls, before using the feature. The line is in use. Make the call using normal methods or wait until the line is free. You have tried to make, receive or pick up a call when no line button was available. Some features require you to have a button free. Releasing calls can free up line buttons. The feature you tried to use requires you to be on an active call at your telephone. This display also appears when information about a call has been cleared by a system reset. Priority> 21 BLOCK Release a call Use line pool? YES NO Hold or release Release calls Line in use No button free Make calls first
232 / Common feature displays Com pact ICS 6.0 System Coordinator Guide P0992670 03 All the lines or line pools available to the telephone are in use. This display also appears when you have tried to dial an external number or use a feature that conflicts with the lines, line p oo l s o r p r i m e l i n e u s e d by t h e te l e p hone. T h i s must be corrected by your customer service representative or installer. The telephone has been set up to dial an external number on a prime line but the telephone does not have a prime line. This must be corrected by your customer service representative or installer. You have tried to program redirection while someone else is programming redirection. Only one person can program line redirection at a time. The line you are trying to use for redirecting calls is for incoming calls only. Choose an outgoing line. Continue entering digits. Press à or BKS P to delete incorrect digits. Press ³ or OK when you are finished. You have entered an invalid line pool code or an invalid destination code. You have selected a line that is private to another telephone. The destination you have chosen for line redirection is restricted. No free lines No line selected In use:21 Incoming only 9__ QUIT BKSP OK Invalid number Line denied Restricted call
P0992670 03 Compact ICS 6.0 Syste m Coordinator Guide Index Symbols § Long Distance symbol 229 ² Autobumping canceling #815 129 using 815 129 autodial button external *1 84, 86 internal *2 84 Background Music canceling #86 182 turning on 86 182 Button Inquiry *0 90, 135, 219, 225 Call Duration Timer 77 61 Call Forward canceling #4 107 using 4 107 Call Information 811 46, 47 Call Log entering 812 131 external calls 813 128 options *84 128 password *85 130, 131 viewing 812 129 Call Park àÝ 103 Call Pickup 76 49 Call Queuing 801 95 Call Transfer canceling #70 100, 101 using àâ 55, 99 Camp-on 82 102 Class of Service 68 217 Conference Call M7100 telephone #3 53, 54using 3 53, 54, 55 using Ü 53 Contrast Adjustment ¥à 136 Custom Call Routing *832 75, 203 Dialing Modes *82 67 Directed Pickup 76 49 Do Not Disturb canceling #85 181 turning on 85 68, 180, 181 Exclusive Hold 79 94 Feature Button erasing *1 137 programming *3 137 General page 60 145 Group Listening canceling #802 56 using 802 56 Hide message display 806 148 Host System Dialing Signals Link 71 210 Long Tones 808 211 Pause 78 211 Programmed Release *89 212 Run/Stop *9 212 Wait for Dial Tone 804 213 Language English ¥ÞâÚ 136 French ¥ÞâÛ 136 Spanish ¥ÞâÜ 136 Last Number Redial Þ 86 Line Button, moving *81 147
234 / Index Com pact ICS 6.0 System Coordinator Guide P0992670 03 Line Pool AccessßÝ 66 Line Redirection canceling #84 112 using 84 112 Message canceling £Ú 121 sending Ú 120 viewing ones you sent Ú 122 viewing ßÞ 121 Page combined zone ßÜ 117 external zone ßÛ 117 internal zone ßÚ 117 using ßâ 103, 104, 117 Password Basic 27, 203 Call Log *85 131 System Coordinator ö 24, 27, 30, 32, 33, 34, 35, 36, 37, 38, 39, 203 Password, Call Log *85 131 Priority Call ßá 68 Privacy 83 61 Restriction Service turning off #872 199 turning on 872 199 Ring Again canceling £Û 70 using Û 70 Ring Type ¥ß 148 Ring Volume *80 148 Ringing Service turning off #871 199 turning on 871 199 Routing Serviceturning off #873 199 turning on 873 199 Saved Number Redial ßà 90 Services, viewing 870 201 Speed Dial adding user ¥Ý 88 making calls â 90 Static Time and Date 806 123 System Answer *831 74, 203 System Answer, Custom Call Routing, recording a greeting *833 82, 83 Testing display 805 226 power supply 805 227 telephone buttons 805 226 telephone handset 805 226 telephone headset 805 227 telephone speaker 805 227 Time and Date **8463 203 Time and Date ¥¥æé÷ä 27 Trunk Answer 800 51 User Preferences ¥¥ èêäå 149, 203 Voice Call Deny canceling #88 125 using 88 125 Voice Call ßß 124 ¤ Link symbol 210 › Pause symbol 211 fi Programmed Release symbol 212
Index / 235 P0992670 03 Compact ICS 6.0 Syste m Coordinator Guide fl Run/Stop symbol 212 ‡ Wait for Dial Tone symbol 213 A access Class of Service 216 external lines 221 Norstar from outside the system 213 remote 215 using a COS 214 using a DISA 214 Access denied 229 ADD 222 administration password (see System Coordinator password) administration programming 14 Alarm 61-4-2 225 alarm codes reporting and recording 225 alarm telephone 225 Allow calls 181 allow redirect programming 113 Already joined 50, 63 Already parked 104 Alternate line (ATA feature code) 183 alternate services 197 analog terminal adapter dialing signals 212 using dialing modes 67 analog terminal adapter, internal and features 182 feature codes 188 troubleshooting 189 announcement paging 117Voice Call 124 Answer button 52 answering calls Answer button 52 Call Display services 46 Call Duration Timer 61 Call Pickup 49 central answering position 44 Conference Calls 53 Custom Call Routing 72 distinctive ring patterns 43 Group Listening 56 Handsfree 56 hearing aid compatibility 46 prime telephone 43 Privacy 60 System Answer 71 Trunk Answer 51 using line buttons 42 using SWCA keys 95 using the Release button 45 Voice Call 124 answering machine, and I-ATA 188–189 apply button cap labels 139 ATA (see analog terminal adaptor) attendant telephone 75 Auto Attendant 71–84 Auto Call information (see Caller ID set) Auto System Answer (see System Answer) autodial line selection 85 programming 84 storing number on a memory button 84
236 / Index Com pact ICS 6.0 System Coordinator Guide P0992670 03 using Last Number Redial 87 Autodial full 85 automatic Call information 48 Call Log 127 dial 67 Handsfree 59 Hold 93 release of a line (see Disconnect Supervision) Automatic Call Back, ISDN terminal feature 194 Automatic Recall ISDN terminal feature 194 Automatic Telephone Relocation 180, 219 auxiliary ringer 209 B Back 20 Background Music 182 Basic password 14, 149, 203 BKSP 222 blocking calls, see Do Not Disturb and DND Business Series Terminals wall mounting sets 176 busy 63, 69 busy tone fast 216 button cap labels applying 139 button caps types of 140 button defaults M7100 telephone 145 M7208 telephone 145 M7310 telephone 141, 143M7316 telephone 141 M7324 telephone 146 T7310 telephone 139 Button erased 85 Button Inquiry 135 buttons Answer button 52 Button Inquiry 135 changing button programming 150 display 17, 18 erasing programmed features 137 Feature 17 handsfree 17 Handsfree/mute 59 Hold 17 Last Number Redial 86 memory 17, 84, 222 moving line 147 numbering on all telephone types 150 programming features on buttons 137 Release 17, 45 Saved Number Redial 90 testing 225, 226 using a line button 65 using buttons 15 volume control 17 bypassing a Hotline telephone 207 C call ways to make a 63 Call 221? 230 Call blocked 69 Call Display information 46 Call Duration Timer 61
Index / 237 P0992670 03 Compact ICS 6.0 Syste m Coordinator Guide Call Forward ATA feature code 183 Call Forward No Answer 35 Call Forward on Busy 37, 109 Forward no answer 108 forwarding to voice mail 111 ISDN terminal feature 193 overriding 108 programming 35, 108, 109 Call Forward and Line Redirection, differences 115 Call information automatic 48 changing what information is shown first 48 displaying information 46 getting information for a call on hold 47 getting information for a current call 47 Call Log 127 Autobumping 129 automatic 127 calling from within 130 deleting log items 129 logging call manually 128 options 128, 152 using 127 call overflow 221 Call Park 103 ATA feature code 183 Call Pick-up ATA feature code 183 Call Pickup Directed Pickup 49 Group Pickup 49 Call Pick-up (Directed) ATA feature code 183Call Queuing 95 ATA feature code 184 Call Transfer 99 Call Transfer (ATA feature code) 187 Call(s) bumped 132 Callback 105 Caller ID set 48 Calling 69 calls using Do Not Disturb 180 Camp denied 102 Camp max 102 Camp to 102 Camped 102 Camped 230 camping calls (see Camp-on) Camp-on 102 ATA feature code 184 Cant ring again 64, 70 CANCEL 222 Cancel denied 122 CAP (see central answering position) CCR (see Custom Call Routing) central answering position answering calls 44 M7324 telephone 44 sending messages 120 telephone 44, 205 using 44 Class of Service ATA feature code 184 changing 217 using a password 215, 216 Cleared>LINENAM 122 communicating in the office paging 117–120
238 / Index Com pact ICS 6.0 System Coordinator Guide P0992670 03 sending messages using display 120 Voice Call 124 cond pswd, programming 205 Conf. on hold 55 Conference busy 55 Conference Call ATA feature code 184 by releasing privacy 61 removing yourself from 55 using the Conference feature 53 contrast adjustment 136 control telephone 200, 208 Custom Call Routing attendant telephone 75 customizing 73 language choice 76 using 72 customizing your telephone adjusting ring volume 148 Button Inquiry 135 changing ring type 148 contrast adjustment 136 User Preferences 149 D date and time changing 27 default button assignments 144 deleting Call Log items 129 messages from list 122 programmed features 137 Denied in admin 229 desk pswd 205 desktop conferencing 195 dial padentering numbers and letters 32 dial tone Norstar system 216 stuttered 216 Dial voice call 125 dialing automatic dial 67 direct extension 73 options 152 pre-dial 67 saved number 90 standard dial 67 switching from pulse to tone 213 dialing modes 67 dialing signal Link 210 Long Tones 211 Pause 211 Programmed Release 212 run/stop 212 switching from pulse to tone 213 Wait for Dial Tone 213 direct extension dialing, using Custom Call Routing and System Answer 73 direct inward system access 214 direct-dial telephone programming 206 Directed Pickup 49 directing calls, using Custom Call Routing 72 DISA (see direct inward system access) disconnect from conference 55
Index / 239 P0992670 03 Compact ICS 6.0 Syste m Coordinator Guide releasing a call, accidentally 62 supervision 219 Disconnect Supervision 219 display button equivalents for one- line display 222 buttons 17 Call information 47 changing the language 136, 152 contrast 152 display buttons 18 making darker or lighter 136 one-line 222 testing 226 distinctive ring patterns(DRP) answering a call 43 distinctive rings 148 DN (see internal numbers) DND 102 DND transfer 43 DNs 25 Do Not Disturb on Busy 38 see also DND 180 Do not disturb 64, 69, 101 Do Not Disturb on Busy 110 DRT 43 E ending a call 45 Enter code 138 Enter digits 86, 89 Enter zone 119 entering names and numbers 31 erasing Call Log items 129 messages from list 122 programmed features 137Evening Sched 202 Exchanged 147 Exclusive Hold 68, 94 Expensive route 64 external page 117 external access to Norstar 213 external autodial programming 84 external Call Forward (see Line Redirection) external paging equipment 120 extra-dial telephone 202 F F_ 138 fast busy tone 216 fax machine, and I-ATA 188– 189 Feature button 17 feature button 17 Feature code 138 Feature moved 138 Feature timeout 229 Features adjusting ring volume 148 Autobumping 129 autodial 84 auxiliary ringer 209 Background Music 182 Button Inquiry 135 Call Display 46 Call Duration Timer 61 Call Forward 107 Call Information 46 Call Log 127 Call Park 103 Call Pickup 49 Call Queuing 95 Call Transfer 99
240 / Index Com pact ICS 6.0 System Coordinator Guide P0992670 03 Callback 105 Camp-on 102 changing ring type 148 Class of Service password 217 Conference Calls 53 contrast adjustment 136 Custom Call Routing 75 dialing modes 67 dialing signal Link 210 Long Tones 211 Pause 211 Programmed Release 212 run/stop 212 Wait for Dial Tone 213 Do Not Disturb on Busy 110 Exclusive Hold 94 Handsfree 56 hiding the message or calls display 148 Hold 93 language choice 136 Last Number Redial 86 line pools 65 Line Redirection 111–116 Messages 120 moving line buttons 147 paging 117–120 priority call 68 Privacy 60 Restriction service 197 Ring Again 70 ring type 148 Ringing service 197 Routing service 197 Saved Number Redial 90 sending messages using display 120Set Lock 208 Speed Dial 88 System Answer 74 Test a Telephone 225–227 Time and Date 203 Trunk Answer 51 User Preferences 149 Voice Call 124 Voice Call Deny 125 features Do Not Disturb 180 Group Listening 56 file transfer 195 Flash (feature) 210 Forward denied 111 Forward> 111 forwarding calls 35 Call Forward 107 Call Forward delay 109 Call Forward on Busy 109 Do Not Disturb on Busy 110 Forward no answer 108 Line Redirection 111–116 G Get call first 104 greetings, Auto Attendant changing the language 76 Custom Call Routing 72 customizing 79 pre-recorded 78 recording 81 Group 4 fax 196 group answering SWCA keys 95 Group Listening 56 Group Pickup 49 H handling many calls at once Call Queuing 95