Nortel Compact Ics 6.0 System Coordinator Guide
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Using System features / 201 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Viewing the active Services from a one-line display telephone 1. Press ²¡àâ. The first active Service displays. 2. Press £ to move through the active schedule. 3. Press ¨ to exit. Displays You are viewing the active Services. Press £ or NEXT to see the other active Services. Press ¨ or EXIT to quit. The name of the current Restriction service schedule is displayed. Press £ or NEXT to see the other Ringing service schedules. Press ³ or OK to select the desired schedule. You are viewing the active Services. Press £ or NEXT to see the other active Services. Press ¨ or EXIT to quit. The name of the current Ringing service schedule is displayed. Press £ or NEXT to see the other Ringing service schedules. Press ³ or OK to select the desired schedule. You are viewing the active Services. Press £ or NEXT to see the other active Services. Press ¨ or EXIT to quit. The name of the current Routing service schedule is displayed. Press £ or NEXT to see the other Routing service schedules. Press ³ or OK to select the desired schedule. Press ³ or OK to select this schedule, £ or NEXT to see the next available schedule, or ¨ or QUIT to exit. If you select this schedule, it is in effect until the next automatic schedule takes effect. You have entered the Show Services feature code and there is no active Service. Restr'n EXIT NEXT Restr'n QUIT OK NEXT Ringing EXIT NEXT Ringing QUIT OK NEXT Routing EXIT NEXT Routing QUIT OK NEXT until * QUIT OK NEXT No services ON
202 / Using System features Com pact ICS 6.0 System Coordinator Guide P0992670 03 Services that have been turned on automatically are indicated by an asterisk (*) before the name on the display. You can neither manually activate nor cancel scheduled services, although you can override them by manually turning on another schedule. The control telephone can override Services that are turned on and off according to a schedule at any time by entering a Services feature code, and selecting a different schedule. This override remains in effect until it is canceled. If you select a schedule with an asterisk (*), the next automatic service schedule comes into effect at the programmed time. Direct-dial calls to a direct-dial telephone ring at the extra-dial telephone (the extra-dial telephone is designated by your installer or customer service representative) only when you enter the Ringing service feature code ( ²¡àÚ) at that direct-dial telephone. Note that only the extra-dial telephone is activated, not the actual Ringing service (unless that direct-dial telephone is a control telephone). Using passwords Your passwords prevent unauthorized or unintentional changes to your Norstar system. To keep your telephone service secure, distribute the password only to selected personnel or make use of the basic password described below. Record your password in a secure place and change it periodically. If you forget the administration or basic passwords, you cannot do any programming. Call your customer service representative to assign a new password. There is a Service active in your system. Press • or LIST to view the active Services. For other displays, see ‘‘Common feature displays’’ on page 229. Tip - Norstar provides six service schedules named Night, Lunch, Evening, Sched 4, Sched 5, and Sched 6. Your installer or customer service representative can change these names to suit your business. Services ON LIST
Using System features / 203 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide The password is a one to six-digit number. The default System Coordinator password is , which is the same as ÛÜßÝß. One password cannot be a subset of another one. For example, you cannot have 123 and 12345. Using a Basic password In addition to a System Coordinator password, there is a Basic password. This allows you to delegate some of the duties of being a system coordinator to someone else without allowing access to sensitive programming. The default Basic password is or ÛÛàÝÛ. You can enter the Basic password after the following feature codes: ²¥¥ èêäå (User Preferences) ²¥¥æé÷ä (to change the system time and date) ²¥¡ÜÚ (turn System Answer on or off) ²¥¡ÜÛ (turn Custom Call Routing on or off) Because the Basic password can be used to change the time, you should give it out with care and change it when necessary (for example, when an employee leaves the company). If restrictions, routing or other services operate on a schedule, changing the time can allow someone to bypass the programming. Changing passwords You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 13 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ‘ four times. 4. Press ≠ at Passwords.
204 / Using System features Com pact ICS 6.0 System Coordinator Guide P0992670 03 5. Press ‘ until you see Progrming pswds ˆ. 6. Press ≠. 7. Press ‘ until you see the name of the password you want to change. 8. Use ≠, CHANGE and the dialpad to enter the new password. Press OK to accept the new password. You cannot erase or eliminate the ability to program passwords. Clearing a Call Log password If an individual has forgotten their Call Log password, you can clear it in programming. The individual can then enter a new password from his or her telephone. You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 13 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ‘ four times. 4. Press ≠ at Passwords. 5. Press ‘ until the display shows Call log pswds. 6. Press ≠ and enter the internal telephone number of the telephone where you want to clear the Call Log password. 7. Press ≠, then press CLR to clear the password. Hospitality password There are two passwords within the Hospitality feature. One provides secure access to the administration set for programming the service, and one provides secure access to a room condition setting from each room set for housekeeping staff.
Using System features / 205 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Desk pswd Change this password frequently, to maintain security. At Hospitality: 1. Press ≠. 2. Desk pswd:4677 displays. 3. Press CHANGE. 4. New pswd: displays 5. Enter a new password, then press OK. Cond pswd Change this password frequently, to maintain security. At Hospitality: 1. Press ≠. 2. Press ‘ 3.Cond pswd:None displays. 4. Press CHANGE. 5. New pswd: displays 6. Enter a new password, then press OK. Using special telephones Direct-dial You can reach the direct-dial telephone by dialing a single digit. The direct-dial telephone is usually in a central location, such as a attendants desk. It is usually the prime telephone or the central answering position (CAP). The direct-dial telephone can send up to 30 messages and can invoke Services to activate the extra-dial telephone.
206 / Using System features Com pact ICS 6.0 System Coordinator Guide P0992670 03 You cannot forward calls to a direct-dial telephone that is outside your Norstar system. See ‘‘Making changes to Call Forward No Answer’’ on page 35. Note: ISDN terminals cannot use the Direct-Dial digit to reach a Direct- Dial set. Changing the direct-dial telephone assignments Your installer or customer service representative sets up the direct-dial telephone. You can change which direct-dial telephone a telephone is assigned to, or assign it no direct-dial telephone. You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 13 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ≠ at Terminals&Sets. 4. Enter the internal number of the telephone you want to program and press ≠. The display shows Capabilities. 5. Press ≠. 6. Press ‘ until the display shows D-Dial. 7. Press CHANGE to select either Set1 or None. Any number of telephones can be assigned to call the direct-dial telephone. Tip - The digit you dial in order to get the direct-dial telephone to ring can be programmed by your installer or customer service representative
Using System features / 207 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Hotline A hotline telephone calls a preset internal or external telephone number when you pick up the handset (or press the key marked Handsfree/Mute). Bypassing a Hotline Press a line button, or use the Pre-Dial or Automatic Dial feature before you pick up the handset or press the key marked Handsfree/Mute on a hotline telephone. See the Telephone Feature Card or see ‘‘Changing how you dial your calls’’ on page 67. Making a telephone a hotline telephone You can set up a telephone as a hotline. You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 13 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ≠ at Terminals&Sets. 4. Enter the internal number of the telephone you want to program and press ≠. The display shows Capabilities. 5. Press ≠. Tip - Label the telephone to inform anyone using it that Hotline is active. Tip - A Hunt Group set DN can be specified as a Hotline telephone. For more information on Hunt Groups see ‘‘Programming Hunt Groups’’ on page 155.
208 / Using System features Com pact ICS 6.0 System Coordinator Guide P0992670 03 6. Press ‘ until the display shows Hotline. 7. Press CHANGE to select the type of call the hotline makes: None, Intrnl , or Extrnl. Internal assigns an internal number. External assigns an external number. If you select an external number, you can select the line on which the call is made: the prime line, an external line, a line in a line pool, or a line selected by the routing table. If you select a line pool, you have to specify the line pool access code. If you select the routing table, the number dialed is treated as a destination code and is routed according to the routing tables. A telephone prime line, line pool access codes, and access to a line pool can be programmed by your installer or customer service representative. Control telephone The control telephone allows you to place the telephones and external lines for which it has responsibility into and out of service schedules. See ‘‘Using alternate or scheduled services’’ on page 197. Using Set lock Set lock limits the ways in which you can customize your telephone. There are three levels of Set Lock: Full, Partial, and no set lock. With no set lock, you have access to all features on your telephone. Partial prevents: programming autodial buttons programming user speed dial numbers programming feature buttons moving line buttons changing the display languagechanging dialing modes (Automatic Dial, Pre-Dial, and Standard Dial) using Voice Call Deny saving a number with Saved Number Redial
Using System features / 209 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Full, in addition to the restrictions outlined for Partial lock, prevents: Changing Set Lock programming for a telephone You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 13 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ≠ at Terminals&Sets and enter the internal number of the telephone you want to program. 4. Press ≠. 5. Press ‘ until the display shows Restrictions. 6. Press ≠ twice. 7. Use CHANGE to select one of the three options: None, Partial and Full. Using an auxiliary ringer An auxiliary ringer is a separate device that has to be connected to Norstar. Turning the auxiliary ringer for a telephone on or off You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 13 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ≠ at Terminals&Sets. 4. Enter the internal number of the telephone you want to program and press ≠. The display shows Capabilities. changing Background Music changing Privacy changing Do Not Disturb using Ring Againusing Call Forward all calls using Send Message using Trunk Answer activating Services
210 / Using System features Com pact ICS 6.0 System Coordinator Guide P0992670 03 5. Press ≠. 6. Press ‘ until the display shows Aux. ringer. 7. Use CHANGE to select Y (Yes) or N (No). Your installer or customer service representative can program the auxiliary ringer to start ringing for incoming lines as part of Ringing Service. Using Host System dialing signals You can access host systems, such as private branch exchanges (PBX) from Norstar by using host system signaling features (also known as end-to-end signaling). These features either send a special signal to the host system or allow you to program delays required by host systems in external autodial or speed dial sequences. Link ²àÚ If your Norstar system is connected to a private branch exchange (PBX), you can use a Link signal to access special features. On some telephones, Link is called FLASH. The Link signal can be included as part of a longer stored sequence on an external autodial button or in a speed dial code. The Link symbol ( ¤) uses two of the 24 spaces in a dialing sequence. Preventing a telephone from using Link Link can be restricted at individual telephones. You need the programming template found at the front of this guide. See ‘‘Getting started with Norstar’’ on page 13 for more information. 1. Press ²¥¥ÛßßÜÝÝ. 2. Press ÛÜßÝß (the default System Coordinator password). 3. Press ≠ and enter the internal number of the telephone you want to program.