Nortel Compact Ics 6.0 System Coordinator Guide

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P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide
Using System features 197
Using alternate or scheduled services 197
Preventing cer tain calls from being made 197
Making additional telephones ring 197
Changing the lines used by outgoing calls 197
Turning Services on and off 198
An example of how to turn on a Service manually 199
Turning Services on and off using feature codes 199
Viewing the active Services from a two-line display 
telephone 200
Viewing the active Services from a one-line display 
telephone 201
Using passwords 202
Using a Basic password 203
Changing passwords 203
Clearing a Call Log password 204
Hospitality password 204
Using special telephones 205
Direct-dial 205
Changing the direct-dial telephone assignments 206
Hotline 207
Bypassing a Hotline 207
Making a telephone a hotline telephone 207
Control telephone 208
Using Set lock 208
Changing Set Lock programming for a telephone 209
Using an auxiliary ringer 209
Turning the auxiliary ringer for a telephone on or off 209
Using Host System dialing signals 210
Link 210
Preventing a telephone from using Link 210
Pause 211
Long Tones 211
Programmed Release 212
Run/Stop 212
Wait for Dial Tone 213
Using pulse dialing for a call 213
Using your Norstar system from an external location 213
Controlling access to your Norstar system 214
Direct inward system access (DISA) 214 
						

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Class of Service (COS) 214
Maintaining security 215
Accessing Norstar remotely over the public network 215
Tones 216
Using Class of Service (COS) passwords 216
General System features 219
Disconnect supervision 219
Hunt Groups 219
Internal numbers 219
Line assignment 220
Target line 220
Line pools 221
Overflow call routing 221
M7100 and T7100 telephones 221
Memory buttons 222
One-line display 222
Prime line 223
Private lines 223
Volume bar 223
Troubleshooting 225
Using the alarm telephone 225
Reporting and recording alarm codes 225
Testing the telephone 225
Testing the telephone display 226
Testing the telephone buttons 226
Testing the speaker in the telephone handset 226
Testing the telephone headset 227
Testing the telephone speaker 227
Testing the power supply to a telephone 227
Common feature displays 229
Index 233
Backup programming overlays 251 
						

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Getting started with Norstar
Your Norstar digital key system has many powerful features that 
can be customized to keep up with changes in your workplace. 
Using this guide
The person who is responsible for adding or moving telephones 
or making changes to the system is called the system coordinator. 
This guide is designed to give the system coordinator all the 
information he or she needs to carry out these kinds of jobs.
The first section contains step-by-step instructions on changing 
the time and date, deciding how many rings it takes before a call 
is forwarded and other day-to-day programming. Once you 
understand these basic steps, you can move on to the many other 
features described in the second section of the guide, and refer to 
the first section only from time to time.
You can look at the contents page for an overview of the features 
that are available, or check the index for specific features or 
messages displayed on your telephone.
Understanding programming 
When your system is installed, your installer or customer service 
representative programs it to work with your telephone lines, 
with your private network, if you have one, and with optional 
equipment. They customize the system for your office. All 
programming is recorded in the Norstar Programming Record. 
						

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Com pact ICS 6.0 System Coordinator Guide P0992670 03
You may want to further customize your system. For example, 
you can change how some features work, or adapt the system to 
changes in your office. Programming allows you to change 
settings that probably need to be updated regularly because of 
staff turnover or new business contacts. You can also assign 
features and program buttons on individual telephones. 
There are four ways to customize and maintain your Norstar 
system: 
• Initial programming is done for you by your installer or 
customer service representative. It deals mostly with how 
the system interacts with lines, telephones, and other 
equipment.
 Your programming as a system coordinator changes how 
features work for the system, as needed. It requires a 
system coordinator password.
 A basic programming password is available to allow 
individuals other than the system coordinator to make 
changes without giving access to sensitive programming 
capabilities. 
 Personal programming is available to anyone through the 
Feature button on their Norstar telephone. It allows 
individuals to change how their telephone works to suit 
themselves.
Before you start
Before you begin programming, plan what changes you want to 
make. Record the changes in the Norstar Programming Record 
so that you have the information at hand. For example, if you are 
going to program system speed dial numbers, fill out the page in 
the Norstar Programming Record so that you have all the 
numbers and codes handy once you start programming. 
						

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P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide
What you’ll need to do programming
Programming is done using a telephone that can show two lines 
of information on its display. Examples of telephones with two-
line displays are shown on page 15.
You need a programming overlay to show which buttons to press 
when you are doing programming. See ‘‘The programming 
overlay’’ on page 18.
When you use a telephone for programming, it is taken out of 
service. This means it is unable to receive or make calls, and the 
call forward features do not work. Do not use the main reception 
telephone for programming because you may lose incoming 
calls.
Using Buttons
The two-line telephone you use for everyday calling is used for 
changes and maintenance. Examples of telephones with two-line 
displays are shown in the illustration below.
Business Series Terminal used for programming and maintenance
 T7316 
						

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Norstar two-line display telephones
The next illustration numbers the buttons that are used for both 
day-to-day communication and programming on the T7316 
telephone.
Business Series Terminal buttonss
 M7310  M7324
  
1
2
3
4
546
7
8
10
9 
						

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P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide
This guide shows the icons for Business Series Terminal buttons. Your set 
may have different labels, or the buttons in slightly different locations. 
Refer to the table below for comparable Norstar icons,
 DisplayShows instructions for everyday calling as well as for 
programming.
 Display buttonsHave a variety of uses. The current use is shown on 
the display above each button.
 DialpadUsed for dialing numbers when you are making calls. 
For programming, the dialpad is also used for entering 
numbers and letters
 Memory buttonsDial a number or feature code stored on the button.
 Feature buttonAllows you to enter a feature code while using or 
programming the telephone.
 Hold buttonPuts an active call on hold.
 Release buttonHangs up an active call or ends programming.
 Volume rocker 
switchTurns the volume you hear through the handset up or 
down. During programming this switch is used to 
adjust settings, such as for the display contrast.
 Mute Mutes the transmitter in the handset.
 Handsfree Allows you to speak to and hear a call without using the 
handset or headphones.
Business Series Terminals
T7100, T7208, T7316, T7406
Button descriptionNorstar sets
M7100, M7208, 
M7310, M7324
²Featureƒ
T7208 and T7316:
Handsfree: 
Mute: Handsfree/Mute©
³ú
≥
Hold˙
≥
ÃVolume Control√
¨
Release®
1
2
3
4
5
6
7
8
9
10 
						

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Using the buttons under the display
The three display buttons are used both for telephone features 
and programming, but what each button does depends on what 
the display shows. Some display instructions that you may see 
when making changes on the system are OK
, CHANGE or COPY. In 
this guide, display button instructions are underlined.
Display buttons
The programming overlay
When you begin programming, a group of buttons on the 
telephone become the buttons for moving through programming 
headings and settings. The programming overlay is a paper 
cutout (found at the front of this guide) that shows the directions 
the four buttons take you when programming.
Placing the programming overlay on a Business Series Terminal 
 display button
 display text
 display button command
Business
Series
Terminals
Programming
OverlayHeading
BackShow
N
ext
Business
Series
Terminals
Programming
OverlayHeading
BackShow
N
ext 
						

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P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide
T7316 overlay (smaller than actual size)
M-series terminals overlay
Business
Series
Terminal
Programming
Overlay
Heading
BackShow
Next
HeadingHeading
BackNextNext
ShowShowNorstar Programming OverlayHeading
Back NextShow
Norstar Programming Overlay
PO698666  Issue 02
Printed in Canada
Displays the first setting 
within a menu level
Moves display one item forward 
on the current menu level Displays the heading 
for the current level
Moves back one item 
on the current level 
						

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Placing the programming overlay on M-series terminals
Programming buttons are active or inactive at different stages of 
programming. A button is active (meaning you can use that 
option), when the indicator next to it is lit (ª or º).
A map for working in programming
The programming maps on page 22, page 23, and page 24 show 
the headings you see when you move through the display menu 
after pressing 
²¥¥‚¯öìéí and entering the 
password (the default password is 
 or 
ÛÜßÝß). The maps show you the menu choices. 
A Basic password can be used with a limited number of feature 
codes, including 
¥¥æé÷ä and the codes for turning call 
Heading
Back NextShowNorstar Programming Overlay
Heading
Back NextShowNorstar Programming Overlay
T7310
T7324