Nortel Compact Ics 6.0 System Coordinator Guide
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Frequently used programming operations / 31 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide If you assign a specific line to a system speed dial number, only telephones with an appearance of that line can use the speed dial number. Choose what shows up on the display Program a name for a speed dial The system has a standard name to display, so it is not necessary for you to program one. However, if you have chosen not to display the telephone number, you may want a specific name. Alpha tagging feature: This feature offers name display for calls coming in over lines that offer number-only display services. If you specify a name for a speed dial, and that person calls in on an external line, the speed dial name you specify acts as the name display for the call if the call number matches the number in the speed dial list (CLID Match). If the telephone has also been configured to display Caller ID (Caller ID set) and the name of a caller first (1st display), then the name you program for the speed dial code is the name that will display. For example: If you create a speed dial for the courier company you use, and assign the name Courier with the following process, when that company calls you, Courier would appear on the display for the call. Note: The Alpha tagging feature is only active when the system CLID service provides number-only display services. Press ‘. Your choices are Yes and No. Yes means the display shows the telephone number. Press CHANGE. No means the display shows a name for the code. Press ‘. Press ≠. This is the name the display shows if you do not change it. Press CHANGE. Use prime line CHANGE Display digits:Y CHANGE Display digits:N CHANGE Display digits:N CHANGE Name:Sys Spd Di... CHANGE ...al 001 ... CHANGE
32 / Frequently used programming operations Com pact ICS 6.0 System Coordinator Guide P0992670 03 Changing the name of a telephone Begin the programming session Decide the name you want to give to the speed dial code. Press the numeric dialpad button that has the first letter of the name until the display shows the letter you want. Press -->. Use the dialpad and --> until you have the entire name. The name can be up to 16 characters long, including spaces. Press # on the numeric dialpad to add spaces. Press ‘. Press ¨ to end your session. Or you can press –, then ‘ to program another speed dial number. Press ². Press ¥¥ÛßßÜÝÝ. Press ÛÜßÝß. Name:___ --> Name:S BKSP --> Name:S__ Name:SAVINGS BANK Name:SAVINGS BA... CLR CHANGE End of session Jan 1 12:00pm Feature: Password: RETRY
Frequently used programming operations / 33 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Change the name of a telephone Press ≠. Enter the internal number (DN) of the telephone or voice mail extension. In this example, the DN is 21. If the set has already been given a name, it appears after DN: on the display. Press ≠ then ‘. This is the name the display shows if you do not change it. Press CHANGE. Decide what name you want to give to the telephone number. Press the telephone numeric dialpad button that has the first letter of the name until the display shows the letter you want. Press -->. Use the dialpad and --> until you have the entire name. Press ‘ to use the name you have entered. The name can be up to seven characters long, including spaces. Press ¨ to end your session. You can press – once to continue programming this telephone, or press – twice to return to the Terminals and Sets heading. Terminals&Setsˆ Show set:___ LIST 21:21ˆ FIND Name:21 CHANGE Name:___ --> Name:P BKSP --> Name:P___ Name:Pat P Name:Pat P CLR CHANGE End of session
34 / Frequently used programming operations Com pact ICS 6.0 System Coordinator Guide P0992670 03 Changing the name of a line Begin the programming session Change the name of a line Press ². Press ¥¥ÛßßÜÝÝ. Press ÛÜßÝß. Press ‘. Press ≠. Enter the three-digit number of the line you want to name. In this example, the line is 002. This is the name the display shows if you do not change it. Press ≠. Press CHANGE. Decide what name you want to give to the line. Press the telephone numeric dialpad button that has the first letter of the name, until the display shows the letter you want. Press -->. Use the dialpad and --> until you have the entire name. The name can be up to seven characters long, including spaces. Jan 1 12:00pm Feature: Password: RETRY Terminals&Setsˆ Linesˆ Show line:______ LIST Line002:Line002ˆ FIND Name:Line002 CHANGE Name:___ --> Name:L BKSP --> Name:L___
Frequently used programming operations / 35 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Making changes to Call Forward No Answer Begin the programming session Change where a call goes when there is no answer Press ‘ to use the name you have entered. Press ¨ to end your session. You can press – once to continue programming this line, or press – twice to return to the Lines heading. Press ². Press ¥¥ÛßßÜÝÝ. Press ÛÜßÝß. Press ≠. Enter the internal number (DN) of the telephone or voice mail extension. In this example, the DN is 25. If the set has been given a name, it appears on the display. Press ≠. Press ≠. Press ≠. Name:LOCAL Name:LOCAL CLR CHANGE End of session Jan 1 12:00pm Feature: Password: RETRY Terminals&Setsˆ Show set:___ LIST 25:25 FIND Capabilitiesˆ Fwd no answerˆ
36 / Frequently used programming operations Com pact ICS 6.0 System Coordinator Guide P0992670 03 Change the number of times the telephone rings before it is forwarded Press CHANGE and enter the internal number where you want the calls to be sent. In this example, the DN is 21. You can press CLR to change the destination back to None. Press ‘. Use the CHANGE button to choose the number of times the telephone rings before it is forwarded. Your choices are 2, 3, 4, 6 and 10 rings. Press ¨ to end your session. You can press – to continue programming capabilities for this telephone, or press – four times to return to the Terminals and Sets heading. Tip - If the Norstar set is a member of a Hunt Group, the Call Forward no answer feature is overridden and the Hunt Group call continues to ring until the hunt time has expired. For more information about Hunt Groups see ‘‘Programming Hunt Groups’’ on page 155 . Fwd to:None CHANGE Fwd to:21 CLR CHANGE Fwd to:21 CLR CHANGE Forward delay:4 CHANGE Forward delay:3 CHANGE End of session
Frequently used programming operations / 37 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Making changes to Call Forward on Busy Begin the programming session Change where a call goes when a telephone is busy Press ². Press ¥¥ÛßßÜÝÝ. Press ÛÜßÝß. Press ≠. Enter the internal number (intercom number) of the telephone extension. In this example, the DN is 25. If the set has been given a name, it appears on the display. Press ≠. Press ≠. Press ‘. Press ≠. Press CHANGE and enter the internal number where you want the calls to be sent. In this example, the DN is 21. You can press CLR to change the destination back to None. Press ¨ to end your session. Jan 1 12:00pm Feature: Password: RETRY Terminals&Setsˆ Show set:___ LIST 25:25 FIND Capabilitiesˆ Fwd no answerˆ Fwd on busy. . . Fwd to:None CHANGE Fwd to:21 CLR CHANGE
38 / Frequently used programming operations Com pact ICS 6.0 System Coordinator Guide P0992670 03 Making Changes to Do Not Disturb on Busy When you are on a call and a second call comes in, your telephone rings softly to alert you to the second call. You can turn this feature on or off for each telephone. Begin the programming session Change Do Not Disturb on Busy You can press ‘ to continue programming capabilities for this telephone, or press – three times to return to the Terminals and Sets heading. Tip - If the Norstar set is a member of a Hunt Group, the Call Forward on busy feature is overridden and the Hunt Group call continues to ring until the hunt time has expired. For more information about Hunt Groups see ‘‘Programming Hunt Groups’’ on page 155 . Press ². Press ¥¥ÛßßÜÝÝ. Press ÛÜßÝß. Press ≠. Enter the internal number (intercom number) of the telephone extension. In this example, the DN is 25. If the set has been given a name, it appears on the display. End of session Jan 1 12:00pm Feature: Password: RETRY Terminals&Setsˆ Show set:___ LIST
Frequently used programming operations / 39 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide For more information on Call Forward and similar settings, see ‘‘Forwarding your calls to another Norstar telephone’’ on page 107. Press ≠. Press ≠. Press ‘ twice. Press CHANGE to turn the feature on. A second press turns it off again. Press ¨ to end your session. You can press ‘ to continue programming capabilities for this telephone, or press – three times to return to the Terminals and Sets heading. Tip - If the Norstar set is a member of a Hunt Group and the set activates this feature, the set does not receive notification of incoming Hunt Group calls while on a call. The DND on busy feature overrides the Hunt Group. For more information about Hunt Groups see ‘‘Programming Hunt Groups’’ on page 155. 25:25 FIND Capabilitiesˆ Fwd no answerˆ DND on Busy:N CHANGE DND on Busy:Y CHANGE End of session
40 / Frequently used programming operations Com pact ICS 6.0 System Coordinator Guide P0992670 03 What would you like to do next? Some of the most common programming tasks are listed below. For a comprehensive list of settings and instructions, see either the Table of Contents or the Index. Redirect calls coming in on a line.See ‘‘Turning on Line Redirection’’ on page 112. Allow individuals to answer calls that are ringing at another telephone.See ‘‘Picking up a call ringing at another telephone’’ on page 49. Assign telephones to different zones for paging.See ‘‘Paging’’ on page 117. Turn the night service on and off.See ‘‘Making additional telephones ring’’ on page 197. Use a basic password so others can take care of programming such as changing user speed dials, changing names, changing the time and date, and activating Auto Attendant features.See ‘‘Using passwords’’ on page 202.