Nortel Compact Ics 6.0 System Coordinator Guide
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General System features / 221 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Line pools A line pool allows each telephone access to external lines from a group (or pool) of external lines. You can access such lines by pressing an intercom button and entering a line pool access code or by pressing a memory button programmed with the line pool feature code and a line pool access code. Overflow call routing If a call comes in for a target line that is busy, Norstar routes the call to the prime telephone for that target line. If there is no prime telephone assigned to the target line or if a call cannot be directed to a target line, the call goes to the prime telephone for the external line used. Overflow routing for incoming calls is used with the Routing Service programmed by your installer. A Service must be active for overflow routing to be in effect. Overflow routing is not available in normal servic e. M7100 and T7100 telephones Because these sets do not have line buttons, they sometimes works slightly differently from other Norstar telephones. Where other telephones can require that you select a line button to answer a call, on the these sets you simply pick up the receiver. Where other telephones require you to select a line button to take a call off hold, you press ³on the these sets. Also on these sets, you can answer a second call by pressing ³. Your active call is put on hold and you are connected to the waiting call. You can have no more than two calls at a time. Tips - When you make a call and the programmed route is busy, you hear the expensive route warning tone. Your telephones displays an expensive route warning. To avoid using the normal, expensive route, release your call. Overflow routing directs calls using different line pools. Therefore, a call may be affected by different line filters when it is handled by overflow routing.
222 / General System features Com pact ICS 6.0 System Coordinator Guide P0992670 03 There is no Handsfree button on these sets. When applicable, special instructions for the sets are included with each feature description. Memory buttons Memory buttons are the buttons with indicators on the M7208, M7310, and M7324 telephones and the T7208 and T7316 Business Series Terminals. The M7310 also has dual buttons without indicators. There is a single memory button, without an indicator, on the M7100 and T7100 telephones. Memory buttons can be used as answer, autodial, line, and programmed feature buttons. Line, intercom and answer buttons must have indicators. One-line display The M7100, M7208, T7100, and T7208 telephones have a one-line display. Other sets have a second line on the display which shows the functions of the three buttons directly below it. These indicators are known as display buttons. Some display buttons, such as TRANSFER and ALL, are simply shortcuts which are not available on a one-line display. Other display buttons, such as OK and SHOW, perform essential functions. For a one-line display telephone, use the following buttons instead of these display buttons. Substitutes for display buttons All displays listed in this book are shown as they appear on the two-line display. Display buttonDialpad buttonDisplay buttonDialpad button OK³CANCEL£ QUIT¨VIEW£ ADD¥OVERRIDE£ SHOW£BKSPÃ
General System features / 223 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Prime line Your telephone can be programmed to select an internal or external line or a line pool automatically whenever you lift the handset or press the button marked Handsfree/Mute. This is your prime line. Private lines A private line is exclusive to a particular telephone. Calls that are put on hold or left unanswered on a private line cannot be picked up at any telephone except the prime telephone. Volume bar The volume bar controls the volume of the handset, telephone ringer, handsfree speaker, and headset. Press either end of the volume bar à to adjust the volume.
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P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Troubleshooting Using the alarm telephone An alarm telephone displays Norstars system alarm codes, should they occur. It is a Norstar telephone with a two-line display (T7310, T7316, M7310 or M7324 telephones) that the installer or customer service representative has assigned as an alarm telephone. Reporting and recording alarm codes If an alarm message appears on the alarm telephone display 1. Record the alarm number. 2. Press TIME and record the time displayed. 3. Call your installer or customer service representative and report the alarm code. 4. After speaking to your installer or customer service representative, press CLEAR. Displays Testing the telephone If you suspect something is wrong with a button, the speaker, the displays, or some other part of the telephone hardware, you can do a quick test to see which part of the telephone is broken. Report this alarm and the time it occurred to your installer or customer service representative. Tip - Ensure that the function of a button matches the label by pressing ²¥âthen the button. You can end the telephone testing session anytime by pressing ¨ or ², unless you are testing those buttons. The test feature times-out after 30 minutes of no activity. Alarm: 61-4-2 TIME CLEAR
226 / Troubleshooting Com pact ICS 6.0 System Coordinator Guide P0992670 03 Testing the telephone display Use a display test if you suspect that one of the indicators on the telephone is not working. 1. Press ²¡âÞ. The display shows Display test. 2. Press TEST or ³ to go ahead with a display test. 3. Adjust the contrast for the telephone display so you are able to see the test results clearly. Enter a number to change the contrast or press DOWN and UP. 4. Press OK or ³ to go ahead with the test. During the test, the display should be filled with solid, dark blocks and all the indicators next to the buttons on the telephone should be turned on. Any Busy Lamp Field (BLF) or CAP modules that are attached to the telephone should be completely lit. You lose any information that was showing on the BLF before the test started. Pressing any button ends the test. Testing the telephone buttons 1. Press ²¡âÞ, then £ or NEXT. 2. Press TEST or ³ to go ahead with a button test. 3. Press button to see its function. If the button you pressed uses an indicator, it should turn on when you test the button. 4. Pressing the ¨ button puts Rls button on the display briefly and returns you to the Button test display. Testing the speaker in the telephone handset The handset test is not available if you have a headset plugged into the telephone. 1. Press ²¡âÞ, then £ or NEXT twice. The display shows Handset test. 2. Press TEST or ³ to go ahead with a handset test.
Troubleshooting / 227 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide 3. Pick up the handset and listen. You should hear dial tone through the handset at a maximum volume. The volume is reset to maximum only while the test is going on. Pressing any button or hanging up ends the test. Testing the telephone headset The headset test is not available to telephones that do not have a headset jack or a headset plugged in. 1. Press ²¡âÞ, then £ or NEXT until the display shows Headset test. 2. Press TEST or ³ to go ahead with a headset test. You should hear dial tone through the headset. The volume is reset to a default level during the test. Pressing any button ends the test. Testing the telephone speaker 1. Press ²¡âÞ, then £ or NEXT until the display shows Speaker test. 2. Press TEST or ³ to go ahead with a speaker test. You should hear page tone through the telephone speaker at the maximum volume. The volume returns to its previous setting when you end the test. Pressing any button ends the test. Testing the power supply to a telephone 1. Press ²¡âÞ, then £ or NEXT until the display shows Power test. 2. Press TEST or ³ to go ahead with a power supply test. You should see all the indicators on the telephone go on and hear ringing at maximum volume. When the test has ended, the display should briefly show Power OK. The test lasts for five seconds or until you press a button.
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P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Common feature displays You may see the following displays when you use a feature. Someone is already using programming, or the feature you are trying to use is not compatible with the configuration of the telephone or line. You have tried to use a feature, but you have not been given access to it in administration programming. You have taken more than 15 seconds to press a button in response to a display. You have entered a feature code that is used by an application program that your system does not have. You have entered an invalid feature code. You have tried to use a feature that is not available in the present setup of your Norstar system. You cannot use the feature you have chosen because your telephone is locked. See ‘‘Using Set lock’’ on page 208. Press £ or press VIEW‚ or ·VIEW to view a number that is too long to fit on the display. Press ³ or OK when you are finished. This indicates a long distance call. (May be available with Call Display services.) Either you are receiving an internal call from telephone 39 for warded by telephone 21 or you have an Answer button for telephone 21 and an internal call from 39 is ringing on 21. You are connected to an internal call. Press TRANSFER to transfer the call. You are receiving a call from telephone 21. Access denied Denied in admin Feature timeout Inactive feature Invalid code Not available Set locked 1234567890123... VIEW‚ OK § 39>21 21 TRANSFER 21 calling
230 / Common feature displays Com pact ICS 6.0 System Coordinator Guide P0992670 03 You have received a Ring Again offer for a call to an internal telephone. Press the flashing internal line button or YES to call the number again. On M7100 or T7100 telephones, just lift the handset. Otherwise, press NO or wait 30 seconds for the Ring Again offer to expire. For an explanation of Ring Again, see ‘‘Using Ring Again’’ on page 70. The person to whom you camped the call did not answer it. The call has come back to you. Press the line button or CALLBACK to reconnect to the call. You are connected to an external call. Press TRANSFER to transfer the call. Either you are receiving an external call forwarded from telephone 21 or you have an answer button for telephone 21 and an external call is ringing on that telephone. The call on line 001 is being transferred to you by someone else in your Norstar system. A camped call is waiting. Press the line button or use Call Queuing to answer the call. Press ³ if you have M7100 or T7100 telephones. You tried to use Call Queuing but no call was ringing at your telephone. There is no call ringing at your telephone. If you have a flashing line button but your telephone is not ringing, press the line button to answer the call on that line. The telephone to which you directed a call is not in service or is otherwise unavailable. The call is returned to your telephone. No one answered the call you parked. The call has come back to you. You have used the Call Queuing feature without picking up the handset. Auto Handsfree has not been assigned to your telephone. You must use the handset or the button labeled Handsfree/ Mute to answer a call. Call 21? YES NO Camped: 21 CALLBACK Line001 TRANSFER Line001>21 Line001 transfer Line001 waiting No calls waiting No line selected Not in service Parked call CALLBACK Pick up receiver