Nortel Compact Ics 6.0 System Coordinator Guide
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Tracking your incoming calls / 131 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide To enter Call Log using your password 1. Press ²¡ÚÛ to enter Call Log. If you have programmed a password, the display shows Password:. 2. Enter your four-digit password. If you forget your Call Log password, it can be deleted in programming. See ‘‘Using passwords’’ on page 202. Changing your Call Log password ²¥¡Þ 1. Press ²¥¡Þ. The display shows Old passwrd:. 2. Enter your old password. The display shows New passwrd:. 3. Enter your new four-digit password. The display shows Repeat New:. 4. Re-enter your password. The display shows Password changed, which confirms that your password has been changed. Deleting an assigned password ²¥¡Þ 1. Press ²¥¡Þ. The display shows Old passwrd:. 2. Enter your old password. The display shows New passwrd:. 3. Press ³ or OK. The display shows No pswd assigned, which confirms that your password has been deleted. Programming a telephone to log calls automatically Your installer or customer service representative can program each telephone to log calls coming in on a line automatically. Displays The callers name is unavailable. The callers number is unavailable. 1:Unknown name 1:Unknown number
132 / Tracking your incoming calls Com pact ICS 6.0 System Coordinator Guide P0992670 03 _ indicates a new item. ¯ indicates that the call was answered. § indicates a long distance call. / indicates that the stored number has been shortened to its final 11 digits. Press à or MORE to display additional information about the call. One or more log entries have been deleted by the Autobumping feature while you are looking at the Call Log. Hold or release your active call before entering Call Log. The external line is in use. The repeat call counter, shown along with time and date, indicates the number of calls you have received from the same caller. This call was answered at another telephone (27). This call was logged manually. This call was not answered. There are one or more items in your message waiting list, and there are one or more new items in your Call Log. Press ²¡âßto change the first line of the display to the current time and date. You have viewed your last old log item and are now viewing your new log items. 12:KATE SMITH NEXT ERASE MORE 12¯KATE SMITH NEXT ERASE MORE 12§KATE SMITH NEXT ERASE MORE 49/1234567890123 NEXT ERASE MORE Call(s) bumped Hold or release In use: SETNAME Jan 4 9:00a 3X NEXT ERASE MORE Line001¯27 NEXT ERASE MORE Line001¯Logit NEXT ERASE MORE Line001 NEXT ERASE MORE Messages & Calls MSG CALLS New calls begin
Tracking your incoming calls / 133 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Using Voice mail If you subscribe to a voice message service outside your office, you can access that service through your Norstar system. Your installer or customer service representative programs your Norstar telephone to indicate when you have a voice message waiting on a particular line. To find out if your external voice message service works with Norstar, or if you have any problems with your service, contact your voice message service provider. No information is available for the call. No log space has been assigned to the telephone. The resume item has been removed because of Autobumping, repeat call update, or log reallocation while you are looking at the Call Log. For other displays, see ‘‘Common feature displays’’ on page 229. No info to log No log assigned No resume item
134 / Tracking your incoming calls Com pact ICS 6.0 System Coordinator Guide P0992670 03
P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Customizing your telephone Finding out what a button does using Button Inquiry ²¥â You can check the function of any line, intercom, or programmed button on your Norstar telephone by pressing ²¥â. On the M7100 or T7100 telephone, Button Inquiry shows your internal number followed by the function assigned to your single memory button. Displays The display shows the number and name of the line. Press SHOW to view the redirection status of the line. Press £ or press VIEW‚ or ·VIEW to vi ew a number that is too long to fit on the display. Press ³ or OK when you are done. The display shows the directory number of the telephone, and the assigned name. Press NEXT to see the first line assigned to ring at the intercom button. The name of the feature assigned to a button is displayed when you press the button. Press £ or SHOW for additional information. Press the button you want to check. Press ² or EXIT when you are finished. For other displays, see ‘‘Common feature displays’’ on page 229. 001 SHOW OK 123456789012345... VIEW‚ OK 21 NEXT VIEW‚ SHOW OK Press a button EXIT
136 / Customizing your telephone Com pact ICS 6.0 System Coordinator Guide P0992670 03 Making the display darker or lighter using Contrast adjustment ²¥à 1. Press ²¥à. 2. Press a number on the dialpad to choose the contrast level you like best. On a two-line telephone, you can use the UP and DOWN display buttons to adjust the contrast. The number of contrast levels available varies from one telephone model to another. Changing the language on the display You can select the language used on the display of each Norstar telephone. Which languages are supported depends on the profile for your system. Profile 1, the default profile, supports three languages: English, French and Spanish. Button caps are available for each language. When your system is first installed, all telephones use English. If you program ²¥ÞâÚ on to a memory button, you can then simply press the button until the language you want appears on the display. You cannot program ²¥ÞâÛ or ²¥ÞâÜ onto a memory button. English Press ²¥ÞâÚ. French Press ²¥ÞâÛ. Spanish Press ²¥ÞâÜ.
Customizing your telephone / 137 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Programming a feature code onto a memory button You can program a feature code onto a memory button. In some cases, pressing the button a second time cancels the feature. Programming feature buttons ²¥Ü Any memory button not programmed as an external or internal line, target line, Answer button, or Handsfree/Mute button, is available for features. 1. Press ²¥Ü. 2. Press the memory button you want to program with a feature. 3. Enter the appropriate feature code you want to assign onto the button. The following feature codes cannot be programmed onto a memory button: Long Tones and any code beginning with ¥ except ²¥ÞâÚ (Language Choice) and ²¥à (Contrast Adjustment). Erasing a feature button 1. Press ²¥Ú. 2. Press the feature button. 3. Press ² or OK to erase the button. Tip - When you program a button with the line pool feature code, you must enter a line pool access code after the feature code. The programmed line pool button accesses a specific line pool, not the line pool feature.
138 / Customizing your telephone Com pact ICS 6.0 System Coordinator Guide P0992670 03 Displays The name of the feature assigned to a button is displayed when you press the button. SHOW appears when there is more information available. Press £ or SHOW for additional information. If you are checking a speed dial button, enter the two-digit speed dial code that you want to check. Enter the feature code, or press ¨ or QUIT to quit programming or C L E A R to clear the numbers you have entered. The system accepts the entry as soon as you enter a valid feature code. Press ² and enter the feature code you want to assign to the button. You cannot enter invalid codes. You have programmed a button with a feature that was already programmed onto another button. The feature has moved to the button you just programmed. Its original button is now blank. Press the button you want to check. Press ² or EXIT when you are finished. Enter the number you want to program and press ³. To erase the button, just press ³. Enter the number you want to program and press OK. To erase the button, just press ³ or OK. For other displays, see ‘‘Common feature displays’’ on page 229. SHOW OK Enter code: F__ QUIT CLEAR Feature code: QUIT Feature moved Press a button EXIT Program and HOLD Program and OK QUIT OK
Customizing your telephone / 139 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Labeling your set The Business Series Terminals have label strips that come with each set. The Norstar M-series sets have individual keycap labels. This section suggests the process for setting up the labelling for your set. Applying button labelling Before you apply button labels, use the Button Inquiry feature ( ²¥â) to verify the button functions, and to avoid activating features as you put the labels onto the buttons. For more information refer to ‘‘Finding out what a button does using Button Inquiry’’ on page 135. Business Series Terminals The T7100 has only one feature button. The picture below shows the location of the labels for the T7208 and T7316 sets. Business Series Terminal button label locations You can use the Desktop Assistant utility to make changes and print a new label card for your T-series telephones. Your system administrator can access this application from the system CD or download it from http:// www.nortelnetworks.com (Customer Support/Software Distribution, under Product Selection choose Desktop Assistant). T7208 T7316 Button labels
140 / Customizing your telephone Com pact ICS 6.0 System Coordinator Guide P0992670 03 Norstar button caps Unlabeled, clear button caps with appropriate green or gray paper for typing in line numbers, telephone numbers, and features Pre-printed, colored button caps in green or gray Some examples of pre-printed button caps For more information about buttons on the Business Series Terminals T7316, refer to ‘‘Using Buttons’’ on page 15. Identifying the telephones 1. Write the individual telephone numbers on the labels and attach them to the appropriate Norstar telephones. 2. Write the telephone number and the internal number on the appropriate handset card for each type and color of telephone that is to be installed. 3. Cover the handset card underneath the handset of each telephone with the plastic lens. Green capsGrey caps ∫Line 1µ ©ß Tip - To make identification of line types easier, use preprinted green button caps for lines that support incoming and outgoing calls. Use clear button caps for target lines that are incoming only.