Nortel Compact Ics 6.0 System Coordinator Guide
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User Preferences / 151 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Information about individual displays you may see is described at the end of this section. Changing a User Speed Dial 1. Press ≠ at User Speed Dial. The display shows the number of speed dial codes that are available. 2. Press ‘ to see the first speed dial code (256). 3. Press ‘ to move through all the speed dial codes. 4. Press ≠ at the code you want to change. 5. Press CHANGE and enter the telephone number the same way you would dial it on the telephone. 6. Press OK. 7. Press ‘ and choose the line (or enter a code for a line pool) the speed dial code should use. Use the line pool code to select a particular line pool for use with Speed Dial. If you select Use routing tbl, a line or pool is chosen by the routing programming according to the initial digits in the number. The route you choose for a User Speed Dial code must be one that the telephone can use. For example, if the telephone does not have access to Line Pool B and you use that pool code with the speed dial code, the code does not work. To change a system speed dial code, see ‘‘Adding or changing a system speed dial’’ on page 29. FEATRPress to store a feature code on the button. FINDLocates a specific button on a telephone by entering its number. Button numbers are shown in the illustrations. LISTTakes you to a list of feature codes. Press ‘ to move through the list and press OK when you see the feature you want to program on the button.
152 / User Preferences Com pact ICS 6.0 System Coordinator Guide P0992670 03 Changing Call Log options 1. Press ≠ at Call log opt’ns… 2. Press CHANGE until you see the option you want to use. See ‘‘Call Log options’’ on page 128 Changing how calls are dialed 1. Press ≠ at Dialing opt’ns… 2. Press CHANGE until you see the option you want to use. Descriptions for dialing options are found on the Telephone Feature Card , or see ‘‘Changing how you dial your calls’’ on page 67. Changing the language used on the display Press CHANGE at Language: until you see the language you want to use. For language choices see ‘‘Changing the language on the display’’ on page 136 Making the display lighter or darker Press CHANGE at Display cntrst until you see the value you want to use. The display contrast on the telephone you are using for the programming session does not change when you are programming another telephone. Changing the ring on the telephone At Ring type:, press CHANGE until you see the option you want to use. Descriptions for ringing options are found on the Telephone Feature Card or in ‘‘Changing the type of ring’’ on page 148. Changing the voice path on the telephone At Voice path:, press CHANGE for either Handsfree or Headset.
User Preferences / 153 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Displays There are 10 memory buttons and 12 dual memory buttons on the telephone you are viewing. Press ‘ to begin looking at what is on each button. A line appears on the button. You cannot store a feature or number on it. A feature is stored on this button. Press ≠ to see the feature code. A full list of names and codes for features is included in the index. Shows the feature code stored on a button. Press ≠ to see the button number and feature name. The button has a telephone number stored on it. Press ≠ to see the rest of the number. The autodial is an external number. Press ≠ to see what line or pool the call is programmed to go out on. The autodial is an internal number. Press ≠ to see more information. The button is used for intercom. Press ≠to see more information about the button. Y ou cannot store a feature or number on it. The button is used for an Answer DN . You cannot store a feature or number on it. Either nothing is stored on the button or you have just cleared the button by pressing CLR. The button is occupied by the Handsfree feature. You cannot store a feature or number on it. For other displays, see ‘‘Common feature displays’’ on page 229. 10+24 buttons FIND B01:L06:Line 001 FIND B02:#Reply Msg... CLR TEL# FEATR Code:F#65... CLR TEL# FEATR B03:160455512... CLR TEL# FEATR Externl tel #... CLR TEL# FEATR Internl tel #... CLR TEL# FEATR B04:Intercom... FIND B05:Ansr 93 FIND B06:Blank button CLR TEL# FEATR B10:Handsfree FIND
154 / User Preferences Com pact ICS 6.0 System Coordinator Guide P0992670 03
P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Programming Hunt Groups The Hunt Groups feature allows a group of Norstar sets to be called by a single directory number ensuring that calls are easily routed to the appropriate group. Hunt Groups are used in situations where a group of people performing the same task are required to answer a number of related phone queries. Some typical uses of Hunt Groups are: a sales department answering questions on product prices or availability a support department answering questions concerning the operation of a product an emergency department answering calls for help. Hunt Groups can be used to route calls to a support service such as a Help Line for a software company. Specialists dealing with Product A can be in one group, and specialists dealing with Product B can be in another group. Incoming calls hunt for the next available set in the group. If no set is available, the call can be placed in a queue or routed to an overflow set. The Hunt Groups subheading in system programming is the area where programming changes are made to the following: members of a group position of a group member what lines are assigned to a group how incoming calls are distributed how long the system looks for available members where a call goes if all members are busy The Incoming Line Group (ILG) functionality is now accomplished through the Hunt Group feature. When upgrading to Compact ICS 6.0 any lines previously belonging to an ILG (CICS versions previous to 4.0) are not automatically converted to broadcast Hunt Groups, they must be programmed. Please refer to ‘‘Assigning or unassigning lines to a group’’ on page 158.
156 / Programming Hunt Groups Com pact ICS 6.0 System Coordinator Guide P0992670 03 Note: Videophones should not be placed in Hunt Groups. Hunt Groups allow one B channel connection at a time and videophones use two B channels. Features affected by Hunt Groups include: Auto Attendant Call Forward All Calls Call Forward No Answer Call Forward on Busy Group Pickup Transfer via Hold Priority Call Line Redirection Page Zones Voice Call Note: Fixed external cadencing is provided for all external Hunt Group calls regardless of whether or not they have been answered and transferred. Adding or removing members from a group Members of the group can be any Norstar set or ISDN terminal. A Norstar set can be in more than one Hunt Group but is considered a member in each Hunt Group, increasing the total number of members in the system. There can be only one appearance of the same Hunt Group on a set. Hunt Group DNs cannot be members of other Hunt Groups. A DN can be associated with a member of a Hunt Group and is called a member DN. Consult your customer service representative to determine your Hunt Group number range. Note: Only a three digit DN length works with Hunt Groups.
Programming Hunt Groups / 157 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide 1. Place the programming overlay on a T7316, M7310 or M7324 telephone. 2. Press ²¥¥ÛßßÜÝÝ (CONFIG). The display shows Password:. 3. Press ¤‹fl›fl (ADMIN). The display shows Terminals&Sets. 4. Press ‘ until the display shows System prgrming. 5. Press ≠. The display shows Hunt groups. 6. Press ≠. The display shows Show group. 7. Enter the Hunt Group number you want to program (1-6). 8. Press ≠. The display shows Member DNs:. 9. Press ≠. The display shows the members for that group. 10. Press ADD to add a member or press REMOVE to remove a member from the group. 11. Press ¨ to exit or ‘ to continue programming. Moving members of a group Member order within a Hunt Group is important. The member order determines how a call is routed through a Hunt Group. 1. Place the programming overlay on a T7316, M7310 or M7324 telephone. 2. Press ²¥¥ÛßßÜÝÝ (CONFIG). The display shows Password:. 3. Press ÛÜßÝß (ADMIN). The display shows Terminals&Sets. 4. Press ‘ until the display shows System prgrming. 5. Press ≠. The display shows Hunt groups. 6. Press ≠. The display shows Show group. 7. Enter the Hunt Group number you want to program (1-6). 8. Press ≠. The display shows Member DNs:. 9. Press ≠. The display shows the members for that group.
158 / Programming Hunt Groups Com pact ICS 6.0 System Coordinator Guide P0992670 03 10. Press MOVE to move an existing member to another place within the Hunt Group. The display shows the member number followed by an arrow. 11. Enter the new position number for the extension. 12. Press ¨ to exit or ‘ to continue programming. Assigning or unassigning lines to a group Configure the prime set for a Hunt Group’s line to None to avoid delayed ring transfer of external Hunt Group calls to the prime set before the Hunt Group can receive the call. A line can be assigned to only one group. 1. Place the programming overlay on a T7316, M7310 or M7324 telephone. 2. Press ²¥¥ÛßßÜÝÝ (CONFIG). The display shows Password:. 3. Press ÛÜßÝß (ADMIN). The display shows Terminals&Sets. 4. Press ‘ until the display shows System prgrming. 5. Press ≠. The display shows Hunt groups. 6. Press ≠. The display shows Show group. 7. Enter the Hunt Group number you want to program (1-6). 8. Press ≠. The display shows Member DNs:. 9. Press ‘. The display shows Line assignment. 10. Press ≠. The display shows Show line:. 11. Enter the line number you want to program and press SCAN to go to the first line assigned to this group, or press LIST to go to the first line in the system. 12. Press CHANGE to program the line as Unassigned or Assigned. *HGnn* means the line is assigned to another Hunt Group. 13. Press ¨ to exit or ‘ to continue programming.
Programming Hunt Groups / 159 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Assigning a distinctive ring pattern to a Hunt Group You can assign distinctive ring patterns to your Hunt Group so that calls can be rated in priority for the group. These distinctive ring patterns, have the same characteristics as for line and extension distinctive ring patterns. Refer to ‘‘Changing the ring on the telephone’’ on page 152. The Hunt Group distinctive ring pattern determines how a call will ring within the Hunt Group. If members of the group have ring patterns assigned to their telephones that are higher than the ring patterns of the incoming line or the Hunt Group, then the Hunt Group will use the ring of the corresponding member telephones. If the incoming call (line) has a higher ring pattern assigned than the Hunt Group, the Hunt Group will ring with the line ring pattern. 1. Find the heading Hunt groups. 2. Press ≠ until the display shows Member extns:. 3. Press ‘ until the display shows Dstnct Ring:NONE. 4. Press CHANGE to toggle to the ring pattern number you want to assign to the Hunt group line. ( None, 2, 3, 4) 5. Press ¨ to exit or ‘ to continue programming. Setting the distribution mode There are three modes of call distribution: Broadcast—rings each set in the group simultaneously. Calls are handled one at a time. Subsequent calls are queued. As soon as a call is picked up, the call next in the queue is presented to the Hunt Group without having to wait for queue time-out. In Broadcast mode, a single incoming call rings simultaneously at all the sets in a group. This way, all receptionists in the group can share the load of answering large volumes of calls. All sets automatically display the calling line identification (CLID), if available. A familiar
160 / Programming Hunt Groups Com pact ICS 6.0 System Coordinator Guide P0992670 03 example is a fund-raising campaign where a group of operators are waiting to take each call as it comes in. Sequential—starts the call at the first set in the Hunt Group and distribution is complete when the first free set has been found. Simultaneous calls can be presented. Distribution is order based. In Sequential mode, you can program your top salesperson to be the first member of the group to receive incoming calls. Rotary—the call starts at the set after the one which answered the last call. Distribution is complete when the next free set has been found. Simultaneous calls can be presented. Distribution is order based. In Rotary mode, you can ensure that all your helpline people are receiving calls on an equal basis, rather than one person receiving the majority of calls. The call rings at one set at a time in a round robin fashion. If a Hunt Group has available members but nobody answers the call, the call is routed through the Hunt Group list until either someone answers the call or the queue time-out occurs. In the latter case, the call is routed to the overflow position. Once a call goes to the overflow position it is no longer a Hunt Group call. 1. Place the programming overlay on a T7316, M7310 or M7324 telephone. 2. Press ²¥¥ÛßßÜÝÝ (CONFIG). The display shows Password:. 3. Press ÛÜßÝß (ADMIN). The display shows Terminals&Sets. 4. Press ‘ until the display shows System prgrming. 5. Press ≠. The display shows Hunt groups. 6. Press ≠. The display shows Show group. 7. Enter the Hunt Group number you want to program (1-6). 8. Press ≠. The display shows Member DNs:. 9. Press ‘ until the display shows Mode. 10. Press CHANGE to set the mode: Sequential, Rotary, Broadcast. 11. Press ¨ to exit or ‘ to continue programming.