Nortel Compact Ics 6.0 System Coordinator Guide

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4. Press ≠.
5. Press 
‘ three times. The display shows Restrictions.
6. Press 
≠ twice.
7. Press 
‘ three times. The display shows Allow link:.
8. Press 
CHANGE to choose Y (Yes) or N (No).
Pause
²à¡
The Pause feature enters a 1.5-second delay in a dialing sequence on an 
external line. This is often required for signaling remote devices, such as 
answering machines, or when reaching through to PBX features or host 
systems.
You can program more than one pause in an external autodial or speed dial 
sequence.
The Pause symbol (
›) uses one of the 24 spaces in a dialing sequence.
For pulse dialing, 
• inserts a 1.5-second pause into the dialing sequence.
Long Tones
²¡â¡
The Long Tones feature allows you to control the length of a tone so that 
you can signal devices such as fax or answering machines which require 
tones longer than the standard 120 milliseconds. 
1. While on a call, press 
²¡â¡.
2. Press the dialpad buttons to produce the appropriate tones. Each tone 
sounds for as long as you hold down the button. 
Tip - If your Norstar system is connected to a private 
branch exchange (PBX), program Link onto a memory 
button for one-touch access. 
						

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Long tones can be used on any call except a conference call. You can use 
internal lines of the Norstar system to activate a device connected to an 
analog terminal adapter (ATA) in another area of your office, or external 
lines to access devices outside the Norstar system.
Displays
Programmed Release
²¥¡á
The Programmed Release feature performs same function as ¨ in a 
programmed dialing sequence. When the system encounters Programmed 
Release in a dialing sequence, it stops dialing and hangs up the call. 
The Programmed Release symbol (
fi) takes up two of the 24 spaces in a 
programmed dialing sequence.
The system ignores any digits or commands that follow a Programmed 
Release in a programmed dialing sequence.
Run/Stop
²¥á
Run/Stop inserts a break point into a sequence of dialed numbers or 
characters used for automatic dialing. This may be necessary when you are 
connecting to a PBX or similar host system.
For example, you can call a company with an automated attendant that 
instructs you to dial the internal number you need. You can program the 
company number, a Run/Stop, then the internal number on one external 
autodial button. Press the autodial button once to dial the company number. 
When you hear the automated attendant, press the autodial button again to 
dial the internal number.
The Run/Stop symbol (
fl) uses one of the 24 spaces in an autodial or speed 
dial sequence.
At the appropriate time, press any dialpad button. 
Hold each button down for as long as necessary. 
Press 
² or ³ to cancel Long Tones. 
Long Tones: 
						

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You can include up to three Run/Stop commands in a dialing string. The 
system ignores a fourth Run/Stop, and any digits or commands that follow 
it in a programmed dialing sequence.
Wait for Dial Tone
²¡âÝ
Wait for Dial Tone causes a sequence of numbers to pause until dial tone 
is present on the line before continuing to dial. This is useful if you must 
dial a remote system and then wait for dial tone from that system before 
dialing the rest of your number.
The Wait for Dial Tone symbol (
‡) uses two of the 24 spaces in an 
autodial or speed dial sequence.
Displays
Using pulse dialing for a call
If your external telephone lines use pulse dialing, you can temporarily 
switch to tone dialing by pressing 
£ after selecting the line. Tone dialing 
allows your Norstar telephone to communicate with devices and services 
that respond to tone signals, such as automatic switchboards, and fax or 
answering machines.
Using your Norstar system from an external location
You can use the lines and some of the features of a Norstar system from 
outside the system. You can do this over the public telephone network 
when you are away from the office, or you can call from another system, 
over a private network. 
An example of how remote access works is a sales representative who 
spends a lot of time out of the office needs to make long distance calls to 
You have entered a code that can only be used in 
a programmed autodial or speed dial sequence, 
not on a call you dial directly. Programmed 
Release and Run/Stop are for use in programmed 
dialing sequences only.Invalid code 
						

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the European office. Your Norstar system has a leased line to Europe with 
reduced transatlantic charges. You provide that sales representative with a 
Class of Service password that gives access to the transatlantic line. The 
sales representative can then telephone into the Norstar system from a 
hotel, enter their Class of Service password, and use the leased transatlantic 
line to make calls.
Remote users can access Norstar lines, line pools, the page feature, and 
remote administration (if enabled through Software Keys). The exact 
facilities available to you through remote access vary depending on how 
your installer or customer service representative set up your system. 
Controlling access to your Norstar system
It is important to maintain the security of your Norstar system by limiting 
access to authorized users and limiting those users to the features they 
need. 
Direct inward system access (DISA)
Control access to your Norstar system with direct inward system access 
(DISA). Access to your Norstar system from the public telephone network 
should always be controlled with DISA. If your installer or customer 
service representative programs the line used for remote access to answer 
a call automatically and wait for a DISA internal number, callers hear a 
stuttered dial tone and must enter a Class of Service password before they 
are allowed into the system.
Class of Service (COS)
To control the level of telephone service a remote user can access, your 
installer can assign a remote filter and remote package to the line used for 
remote access. The remote filter restricts the numbers that can be dialed on 
the line, and the remote package restricts the use of line pools and the page 
Remote users can make long distance calls.
Remember that a remote user can make long 
distance calls that are charged to your company and 
can make page announcements in your office. 
						

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feature. To change the restrictions for the line, the user can enter their Class 
of Service (COS) password when the system answers with DISA, or can 
dial the DISA internal number and enter their Class of Service password.
Maintaining security
To maintain the security of your system, the following practices are 
recommended:
Warn anyone to whom you give the remote access number to keep it 
confidential.
Change Class of Service passwords often.
Warn anyone to whom you give a Class of Service password to 
remember it and not to write it down.
Remove the Class of Service password of anyone who leaves your 
company.
Accessing Norstar remotely over the public network
1. Dial the Norstar system’s remote access number.
2. When you hear a stuttered dial tone, enter your COS password.
3. Wait for the system dial tone.
If your system is using System Answer or CCR, you may enter the DISA 
number or Auto DN once your call has been automatically answered by one 
of the features.
To use the system remotely, you must use a telephone with tone dialing to 
call the system.
Remote access is possible only on lines that your installer or customer 
service representative programs to allow auto-answer calls.
To use features on a remote Norstar system, press 
• followed by the 
feature code. Even if you are calling from a Norstar system, press 
• 
instead of 
².
In certain situations, you may experience lower volume levels when using 
Norstar remotely. 
						

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Tones
You may hear some of the following tones while accessing Norstar 
remotely.
Using Class of Service (COS) passwords
Class of Service passwords permit controlled access to a systems resources 
both by internal and remote users. When you enter a Class of Service 
password at a telephone, the restriction filters associated with your Class of 
Service password apply, rather than the normal restriction filters. 
Similarly, when a remote user enters a Class of Service password on an 
incoming auto-answer line, the restriction filters and remote package 
associated with their Class of Service password apply, rather than the 
normal restriction filters and remote package. COS passwords are 
programmed by either your customer service representative or installer.
Users should memorize their COS passwords instead of writing them 
down. Employee COS passwords should be deleted when they leave the 
company. Typically, each user has a separate password. Several users can 
share a password or  one user can have several passwords.
ToneWhat it means
Busy toneDialed a busy line pool access code. You hear 
system dial tone again after five seconds.
Norstar system dial toneYou may use the Norstar remotely.
Fast busy toneYou have done one of the following
Entered an incorrect COS password. Your call 
is disconnected after five seconds. 
Taken too long while entering a COS 
password. Your call is disconnected after five 
seconds. 
Tried to use a line  pool or feature not permitted 
by your Class of  Service. You hear system dial 
tone again after five seconds. 
Dialed a number in the Norstar system which 
does not exist. Your call is disconnected after 
five seconds.
Stuttered dial toneEnter your COS password. 
						

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Changing your Class of Service
²ß¡
You must enter a Class of Service password each time you want to make a 
call that is normally restricted on a line or telephone.
To change the restriction filters on a line or telephone:
1. Press 
²ß¡.
2. Enter your six-digit COS password.
COS passwords allow you to define individual passwords and determine 
the restriction filters, and remote package associated with each.
Displays
Tip - If you use your Norstar system from outside the 
office, you may have to enter a Class of Service 
password to gain access to the system. See ‘‘Using your 
Norstar system from an external location’’ on page 213.
(Blank display) Enter your password. It is not 
shown on the display.
You have entered a password that is not 
programmed into your system.Invalid Password 
						

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							P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide
General System features
The following features are available for the entire Norstar system.
Disconnect supervision
When Disconnect Supervision is assigned to a line, the Norstar system 
monitors it to detect if an external caller hangs up. This allows the system 
to release the line for other uses. Your installer or customer service 
representative assigns disconnect supervision. 
Hunt Groups
Your Norstar system now allows you to establish Hunt Groups in your 
system. Hunt Groups are a group of Norstar sets that can be called by a 
single directory number. The Hunt Groups feature ensures calls are easily 
routed to the appropriate people. For more information on Hunt Groups see 
‘‘Programming Hunt Groups’’ on page 155.
Internal numbers
Each telephone in the Norstar system has its own internal number. The 
length of internal numbers in your system can be from two to seven digits. 
All numbers in your system are the same length. Your installer or customer 
service representative sets the length of internal numbers (called the DN 
length). 
To find out your internal number, use the Button Inquiry feature 
(
²¥â) on an intercom button. On the M7100 or T7100 telephone, 
Button Inquiry shows your internal number followed by the function 
assigned to your single-memory button. 
						

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Line assignment
Any of the lines in your system can be assigned to any of your telephones. 
Your installer or customer service representative assigns lines 
to telephones in Configuration programming. Lines can be assigned to 
appear only, appear and ring, or to ring only.
Usually, only the lines that are appropriate for a particular person appear at 
that person’s telephone. When a line is assigned to a telephone it is 
automatically given a line button on that telephone, if a button is available. 
The M7100 T7100 telephones do not have line buttons.
Calls on lines that ring but do not appear at a telephone are presented at an 
intercom button.
You may be able to answer a call on a line that does not appear or ring at 
your telephone. To pick up such a call, use Call Pickup, Call Park, or Trunk 
Answer. 
A telephone may have buttons assigned for lines 001 to 003, but have only 
lines 001 and 002 programmed to ring as well. An incoming call on any of 
the three lines causes a line button indicator to flash, and the telephone can 
be used to answer the call. This is especially useful for people who monitor 
other telephone lines, but want only their own lines to ring.
Target line
A target line is used to route a call directly to a particular telephone or 
group of telephones. 
Target lines are used only for incoming calls and appear on the Intercom 
button. A single incoming line may provide connections to several 
different target lines. This allows each person or department in the office 
to have their own number without having a separate external line for each 
number.
Note: Although target lines can be set to Private (default is Public), features 
such as Call Pickup can still answer these calls at remote telephones.