Nortel Compact Ics 6.0 System Coordinator Guide
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Getting started with Norstar / 21 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide services on and off. For more information, see ‘‘Using passwords’’ on page 202. Customize the many features used by telephones. You can change where a call is forwarded, give a telephone a name, or allow certain features to be used at a telephone. Program names for each line. Turn services on or off. These are Ringing service, (often called night service) that allows additional telephones to ring, Restriction service that blocks certain kinds of calls and Routing Service that decides what lines a call uses. Program up to 255 different telephone numbers so that people in your office can dial them with a three-digit code. Change the password you use for programming, or erase a Call log password. Change the time, date, or both. Change the settings for the System Answer that handles the overflow when the attendant set is busy, and Custom Call Routing (CCR) that gives a caller a choice of where to direct their call.Terminals&Sets Lines Services Sys speed dial Passwords Time&Date System prgrming
22 / Getting started with Norstar Com pact ICS 6.0 System Coordinator Guide P0992670 03 Programming map (page 1) Terminals & SetsShow set Enter digits or press LIST.Ca pa bil itie s Fwd no answer Fwd to Fwd delay Fwd on busy Fwd to Fwd delay DND on busy Fwd to Handsfree HF answer back Pickup grp Page zone Paging D-Dial Priority call Hotline Intrn # Extrnl# .... Use prime line Aux. ringer Allow redirect Redirect ring SM Supervisor Name User prefernces Model Button progrming # of buttons B01 ... BXX CLRTEL#FEATR User speed dial # of speed dialers Spd # XX Call log opt’ns No one answered Unanswered by me Log all calls No autologging Dialing opt’ns Standard dial Pre-dial Automatic dial Language Display cntrst Ring type Voice path Dflt: Handsfree Headset Restrictions Set restrictions Set lock (Partial, Full, None) Allow last no Allow saved no Allow link Telco features 1st Display Called ID
Getting started with Norstar / 23 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Programming map (page 2) Lines Show lines ___ Enter digits or press LISTName Services Ringing service Sched: Night Evening Lunch Sched 4 Sched 5 Sched 6Off, Manual, Auto Restrn services Sched: Night Evening Lunch Sched 4 Sched 5 Sched 6Off, Manual, Auto Routing service Sched: Night Evening Lunch Sched 4 Sched 5 Sched 6Off, Manual, Auto Sys speed dialSpee d dia l # Enter digits or press LISTadd/change tel # Use prime line Display digits Name Passwords Call Log pswds Show set Log pswd Progrming pswdsSys admin: 23646 Basic: 22742 Hospitality Desk pswd: 4677 Cond pswd:None Time&Date Hour Minutes Year Month Day System PrgrmingHunt Group Show Group Member DNs Li ne assignmentShow line ___ Unass igne d/ Assigned Mode Broadcast Sequential Rotary Hunt Delay If Busy BusyTone/Queue Q Timeout Overflow Name
24 / Getting started with Norstar Com pact ICS 6.0 System Coordinator Guide P0992670 03 Programming map (page 3) Starting and ending a session As system coordinator, the first steps in making any change to the Norstar system are always the same. System Prgrming (continued)Auto AttendantAttd set Language First/Second System Answer After__rings CCR After__ rings CCR groupsShow group: Enter digits or press List BusName Hospitality Room/desk info Show set Room # Adm pwd req’d Service time Hour Minutes Alarm Attn attempts Retry intrvl Attn duration Time format 12 hr/24 hr Expired alarms Notify set Use tone Press ². Press ¥¥‚¯öìéí. It’s the same as pressing ¥¥ÛßßÜÝÝ. Press ). Press RETRY to re-enter the password if it is entered wrong. The display shows the first of the seven headings available for administration programming. is the password, unless the password has been changed. Check the Norstar Programming Record for the most recent password. Jan 1 12:00pm Feature: Password: RETRY Terminals&Sets
Getting started with Norstar / 25 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Ending a session The system goes ahead with any changes you make to programming as soon as you move away from a setting, either by using the navigation buttons or ¨. You can see if the changes you have made to telephone programming have taken effect by pressing the UPDATE display key. The display shows you how many telephones have not been updated. Press DNs to see the specific extensions where programming changes have not taken effect yet. Items disappear from the list as they are updated. Record any changes you make in the Norstar Programming Record. If there is a problem with the system, the installer needs to see a history of the changes you have made. Remember to inform people in your office of any changes you have made that affect them. For example, you may change system speed dial codes or change the number of rings before an unanswered telephone is forwarded. Press ¨ to end the session. After a few seconds, the time and date reappears on the display. Display digits:Y CHANGE End of session
26 / Getting started with Norstar Com pact ICS 6.0 System Coordinator Guide P0992670 03
Frequently used programming operations / 27 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide Frequently used programming operations The following sections highlight the most frequently used programming operations. To consult these or other programming operations, see either the Table of Contents or the Index . Changing the time and date on the display Entering letters and numbers using the dialpad Press ². Press ¥¥¡ÝßÜ (which is the same as ¥¥æé÷ä). PressÛÛàÝÛ ( ) or ÛÜßÝß () The passwords can be changed. See ‘‘Using passwords’’ on page 202 for more information. Jan 1 12:00pm Feature: Password: RETRY first press second press third press fourth press
28 / Frequently used programming operations Com pact ICS 6.0 System Coordinator Guide P0992670 03 In this example, you are changing the time to 1:30 p.m. Press CHANGE. Press the dialpad buttons to enter the hour. Use two digits for all hours. The clock on the display shows either one or two digits. The display prompts you to choose a.m. or p.m. Press CHANGE and OK to select p.m. Press NEXT. Press CHANGE. Press the dialpad buttons to enter the minutes. If you are only changing the time and not the date, press ¨ to end your session. In this example, you are changing the date to July 15, 2002. Press NEXT. Press CHANGE. Press the dialpad buttons to enter the year. Press NEXT. Press CHANGE. Press the dialpad buttons to enter the month. Use numbers for the months: 01 is January; 12 is December. Hour:01 NEXT CHANGE Hour:___ CANCL AM OK CHANGE Hour:01 NEXT CHANGE Minutes:00 NEXT CHANGE Minutes:___ CANCL Minutes:30 NEXT CHANGE Year:00 NEXT CHANGE Year:___ CANCL Year:02 NEXT CHANGE Month:01 NEXT CHANGE Month:___ CANCL
Frequently used programming operations / 29 P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide The clock controls the schedules used for services such as ringing and routing services. After a power failure, the clock is behind by the length of time power was lost. For example, if the power is out for two minutes, the clock is two minutes behind. Adding or changing a system speed dial You program a speed dial on your Norstar so that anyone in your office can dial a frequently used number using a three-digit code (001-255). To change a speed dial that already exists, follow the same steps. The new programming overwrites the previous number and settings. Begin the programming session Press NEXT. Press CHANGE. Press the dialpad buttons to enter the day. Press ¨ to end your session. Press ². Press ¥¥ÛßßÜÝÝ. Month:07 NEXT CHANGE Day:01 NEXT CHANGE Day:___ CANCL Day:15 CANCL End of session Jan 1 12:00pm Feature:
30 / Frequently used programming operations Com pact ICS 6.0 System Coordinator Guide P0992670 03 Choose a speed dial code Add or change the telephone number Select a line for the speed dial code Press ÛÜßÝß. Press ‘ three times. Press ≠. Press ââÚ. You can pick any system speed dial code between 0 01 and 255. Press ≠. Press CHANGE. Use the dialpad to program the telephone number that you want to add. The telephone number can be up to 24 digits long. Your display shows the telephone number, and not n’s as shown here. Press OK. Press ‘. Press CHANGE to see your options: Use prime line , a specific line (for example Use line: 01), a line pool (for example Pool code:71), or Use routing tbl . Stop pressing CHANGE when the display shows the prime line again. In this example, the system selects the prime line automatically (the most common choice), to dial speed dial code 001. Password: RETRY Terminals&Setsˆ Sys Speed Dialˆ Speed dial #:___ LIST Speed dial #:001ˆ FIND 001:No number CHANGE 001:___ CANCL OK 001:nnnnnnnn__ CANCL BKSP OK 001:nnnnnnnn CLR CHANGE Use prime line CHANGE Use prime line CHANGE